Ingenico iUP 250 Use and care manual

Ingenico –28-32 Boulevard de Grenelle - 75015 PARIS
Tél. [phone] - Fax [phone]
iUP 250 & iUR 250
I n t é g r a t i o n G u i d e

Intégration Guide_iUP250&iUR250 2/83 Copyright © 2012 Ingenico
900009151 R11 000 01/1223 All rights reserved
The scope of this document is to assist third party integrators when dealing with
Ingenico UNattended products (iUN) such as iUP250 and iUR250, both certified PCI
PTS 3.x, or others. It offers all information needed for a successful integration of
iUP250 and iUR250 products into unattended kiosk machines.
For any sales information please refer to your Ingenico contact into the region.
Updates table
Version
Date
Nature of modifications
Author
Visa
1.0
17/11/2011
First version
D.GEORGES
2.0
01/06/2012
Official version
D.GEORGES

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Table of contents
1GENERAL.............................................................................................................6
1.1 Definition of acronyms.....................................................................................6
1.2 iUP250 & iUR250 payment solution presentation..........................................7
1.2.1 Diagram of iUP250 & iUR250 connectivity and communications..................8
1.2.2 Examples of integration ................................................................................9
1.2.3 Services......................................................................................................10
1.3 Description of modules..................................................................................11
1.3.1 iUP250........................................................................................................11
1.3.1.1 Technical Hardware characteristics......................................................12
1.3.1.2 iUP250 output connectors description ..................................................14
1.3.1.3 SAM & µSD Installation ........................................................................22
1.3.1.4 Buzzer...................................................................................................22
1.3.1.5 RGB backlight.......................................................................................23
1.3.1.6 Maintenance Button..............................................................................23
1.3.1.7 Cable Protection ...................................................................................24
1.3.1.8 Antenna Installation ..............................................................................25
1.3.1.9 PINPad and Reader interconnectivity...................................................26
1.3.2 iUR250........................................................................................................27
1.3.2.1 Technical Hardware Characteristics .....................................................28
1.3.2.2 iUR250 output connectors description..................................................29
1.3.2.3 RGB Leds.............................................................................................31
1.3.2.4 iUR250 Optional Lever Lock.................................................................31
1.4 Professional installation Requirement .........................................................32
2MAIN ACCESSORIES ........................................................................................33
2.1.1 Generality ...................................................................................................33
2.1.2 Optional PINPad-to-Reader USB cable......................................................33
2.1.3 iUP250 Power supply .................................................................................33
2.1.4 Stand-by management cable......................................................................33
2.1.5 Optional Pinshield.......................................................................................34
3SOFTWARE........................................................................................................37
3.1 iUP250..............................................................................................................37
3.1.1 Software Architecture .................................................................................38
3.1.2 Secure management of software................................................................39
3.1.3 Operating system........................................................................................40
3.1.4 TELIUM MANAGER ...................................................................................41
3.1.5 Software downloading ................................................................................43
3.1.6 Development station...................................................................................45
3.2 iUR250 .............................................................................................................47

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3.2.1 Software architecture..................................................................................48
3.2.2 Software security management ..................................................................48
3.2.3 Operating system........................................................................................49
4TERMINAL MANAGEMENT SYSTEM ...............................................................50
4.1 Introduction.....................................................................................................50
4.2 Basic functions...............................................................................................50
4.3 Advanced functions .......................................................................................50
4.4 Customers savings with Ingenico TMS solution .........................................50
5INSTALLATION PROCEDURE IN KIOSKS .......................................................51
5.1 Security requirement......................................................................................51
5.2 Kiosk mechanical requirements....................................................................51
5.3 General installation recommendations.........................................................51
5.4 Kiosk suggested layouts for iUR250 IUP250................................................51
5.4.1 Vertical PINPad above the reader ..............................................................52
5.4.2 Leaned backward PINPad above vertical reader........................................53
5.4.3 Leaned forward reader above leaned backward PINPad ...........................54
5.4.4 Optional pinshield layout considerations.....................................................55
5.5 Kiosk water ingress consideration ...............................................................55
5.6 Kiosk cooling consideration..........................................................................55
5.7 Kiosk grounding consideration.....................................................................56
6ASSEMBLY PROCEDURE FOR IUR250 CARD READER................................57
6.1 Kiosk minimum volume for iUR 250..............................................................57
6.2 Kiosk preparation for iUR250 installation.....................................................58
6.3 Installing the Reader iUR250 .........................................................................59
6.4 Water evacuation consideration....................................................................60
6.5 Connecting the iUR250 to the kiosk ground ................................................61
7ASSEMBLY PROCEDURE FOR IUP250 PINPAD.............................................62
7.1 Kiosk minimum volume for iUP250...............................................................62
7.2 Kiosk preparation for iUP250 new installation.............................................63

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7.3 Installing the iUP250 PINPad in new kiosk...................................................64
7.4 Kiosk preparation for iUP250 installation as replacement of i9530 product
65
7.5 Installing the iUP250 PINPad as replacement of i9530................................66
7.6 Connecting the iUP250 to the kiosk ground.................................................67
7.7 Installing the optional pinshield....................................................................68
7.7.1 Installing the standard pinshield..................................................................69
7.7.2 Installing the Lighting pinshield...................................................................70
8INFORMATIONS ON IUC150 OR IUC180 CONTACLESS UNATTENDED
MODULES.................................................................................................................71
8.1.1 Kiosk mechanical requirements..................................................................71
9MAINTENANCE..................................................................................................72
9.1 Configuration..................................................................................................72
9.2 Products Commisionning..............................................................................72
9.3 Reactivation ....................................................................................................73
9.4 Operating life...................................................................................................73
10 CLEANING INSTRUCTIONS...........................................................................74
11 DISASSEMBLING THE PRODUCTS ACCORDING TO WEEE DIRECTIVE..75
11.1 iUP250 End-of–life disassembly instructions ...........................................75
11.2 IUR250 End-of–life disassembly instructions ...........................................77
12 STANDARDS...................................................................................................79
12.1 Electrical consumptions .............................................................................79
12.2 Temperature and humidity..........................................................................79
12.3 Environmental specification continued.....................................................80
12.4 EC standard compliance marking..............................................................80
12.5 IC statements ...............................................................................................81
12.6 Environment (WEEE, Batteries and Packaging) .......................................83
12.7 Security of your terminal.............................................................................83

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1 GENERAL
1.1 DEFINITION OF ACRONYMS
EMC
Electro Magnetic Compatibility
EMV
Europay, Mastercard, Visa
EVA
European Vending Association
GND
Ground
GPRS
General Packet Radio Service
GSM
Global System for Mobile communications
LCD
Liquid Crystal Display
LLT
Local Loading Tool
MDB
Multi Drop Bus
PCI
Payment Card Industry
PIN
Personal Identification Number
PSTN
Public Switched Telephone Network
PTS
PIN Transaction Security
RAM
Random Access Memory
RS232
Recommended Standard 232. A standard for serial binary communications
SAM
Secure Access Module –the chips storing the electronic cash register in a
stored value scheme such as Moneo, Proton or VISA Cash.
SMA
SubMiniature version A
USB
Universal Serial Bus

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1.2 IUP250 & IUR250 PAYMENT SOLUTION
PRESENTATION
The iUN series is the new range of Ingenico UNattended (iUN) devices to offer
payment into any kiosk through any segments (petrol, transport, vending, parking,
etc.).
The two first modules offered for contact cards and PIN management are:
A PINPad, the iUR250,
An Hybrid Card Reader, the iUR250.
These compact devices are designed to fit everywhere, thanks to an easy
installation, respectful of EVA standard (iUP250) and IMB standard (iUR250). Usage
can be indoor or outdoor, resisting to harsh environment.
Both products, certified PCI PTS 3.x, must be installed together into an environment
that must comply with several rules described into this document to remain PCI PTS
3.X certified.
Remarks:
Additional peripherals can be added to build a complete solution such as
printer or bar code reader. Ingenico does not provide these devices so far but
they can be connected to the iUP250 (through, USB, or RS232).
Ingenico is also offering other iUN modules dedicated to contactless like
iUC150 or iUC180. The iUC150 is the preferred contactless peripheral for the
iUP250+iUR250 system.
The iUN series is the next generation of Ingenico leveraging of experience from
previous product ranges, i9500 series or CAD30 series, to renew your experience of
unattended payment.

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1.2.1 Diagram of iUP250 & iUR250 connectivity and
communications
Keypad/display
iUR250
Card Reader
iUR250
Power supply
Main Power
supply
Ethernet
4 USB host
Serial port com0
GSM / GPRS
Serial port com0
USB device
MDB master
Serial port com2
(Option)
(Option)
(Option)
(Option)
Bluetooth
1USB device
12 –30 V 3A
MDB slave

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1.2.2 Examples of integration

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1.2.3 Services
Training
Installation and exploitation
Softwares
OEMC/M²OS development ( days)
EMV Level 2 package (2 days)
Development workstation SDK
Support
Hot-line support
Technical assistance
After-Sales Service
Fixed cost repair of iUN products
Downloading server centre
User licence
Installation and commissioning
User training
Hot-line support
Technical assistance
Softwares / Licences
User licence for local loading tool, LLT
User licence for applications software
User licence for M²OS
Licence for software signature tool, SAT
Licence for "EMV Level 2 package "
Licence for TCP/IP
…

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1.3 DESCRIPTION OF MODULES
1.3.1 iUP250
Front view
Rear view

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1.3.1.1 Technical Hardware characteristics
iUP250 technical characteristics:
Mass
700 g
Dimensions
132 x 123 x 46 mm (height x width x
depth)
Operating conditions
Operational temperature*
-20°C,+55°C
Functional temperature*
-20°C, +65°C
Max relative humidity
85% at 55°C, non-condensing
Maximum backward
leaning
30 degrees from vertical
Power Supply
12 –30 V max 3A
Platform
Telium2
Memory
16 Mb SDRAM and 128 Mb Flash
Functionality
Keys: 17 metallic keys
128 x 64 graphic display
RGB Backlight
Buzzer
RGB led internal status indicator
1 Maintenance Button
µSD
2 SAM
1 SIM (optional)
1 Jack for external lighting
wake-up mechanism on RS232
connectors

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Link
Ethernet
GSM/GPRS (optional)
Bluetooth (optional)
4 USB host (1.2 A total max)
1 USB device
2x RS232 (1 optional)
MDB slave
MDB Master (optional)
* 55°C is a maximum using temperature for user safety (IEC 60950). The product is operational up to
65°C with no tampering issue.
Storage conditions
Storage temperature
-20°C,+65°C
Max relative humidity
85% at 55°C, non-condensing

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1.3.1.2 iUP250 output connectors description
COM0 link
MDB slave
MDB master
Pinshield light output
COM2 Link
µSD
2 SAM
SIM

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GSM Antenna
Bluetooth Antenna
LLT/Maintenance LED
LLT/Maintenance Button
USB Device
USB hosts
Ethernet

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1.3.1.2.1 Ethernet
The IUP250 PINPad unit can be connected to Ethernet. The connector type is
shielded RJ45.
The Ethernet cable is standard and not provided.
The Ethernet cable must be shielded.
1.3.1.2.2 USB device
The IUP250 PINPad unit can be connected by type B USB.
1.3.1.2.3 USB host
The iUP250 PINPad unit can drive 4 USB accessories. The connector is standard
type A.
The power available is limited to 1.2A Max dispatched between the 4 USB.
1.3.1.2.4 Wake-up mechanism
iUP250 is design to save power thanks to a “stand-by mode”.
To wake-up iUP250, press green key or use Wake-up mechanism.
Pin 2 of COM0 link & COM2 link drive the wake-up mechanism.
Wake-up pin state
Hz (high impedance)
Stand-by authorized
Drive to “0”
Wake-up / Stand-by unauthorized
The Wake-up pin is drive to “0” by the one asking the wake-up.
It could be driven by iUR250, iUP250 or any devices designed to be compliant (Host
device…).²
PINPad
iUP 250
Card Reader
iUR 250
USB
COM0
1 - GND
2 - Wake-up
3
4
5
6
COM0 & 2
1 - GND
2 - Wake-up
3
4
5
6
USB
Any devices design to be compliant.
HZ => Stand-by
« 0 » => Wake-up
HZ => Stand-by
« 0 » => Wake-up
HZ => Stand-by
« 0 » => Wake-up
Do not connect
DC PLUG

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1.3.1.2.5 COM0 link
The iUP250 PINPad unit can be connected to serial port COM0. The connector type
is RJ11.
Pin N°
Function
1
GND
2
Wake-up
3
RXD
4
TXD
5
CTS
6
RTS
1.3.1.2.6 COM2 link (optional)
The iUP250 PINPad unit can be connected to serial port COM2 if the option is
available. The connector type is RJ11.
Pin N°
Function
1
GND
2
Wake-up
3
RXD
4
TXD
5
CTS
6
RTS

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1.3.1.2.7 MDB Slave
iUP250 PINPad unit can be connected by MDB slave. The connector type is
MDB 6 pins (Mini –Fit series 87827 (MOLEX)). iUP250 is powered on the MDB
connectors by power supply 12 to 30V DC (30V is a maximum).
A ferrite B & F ELECTRONICS CO.,
LTD. ref MD-05-265C or equivalent must be
added on the power cable.
1.3.1.2.8 MDB master (optional)
The iUP250 PINPad unit can be connected by MDB master if option available.
The connector type is MDB master 8 pins (Mini –Fit series 87827 (MOLEX)).
iUP250 does not support EXE power supply. A ferrite Würth ref 74271222 or
equivalent must be added with two turns on the cable.
Pin N°
Function
1
Vin
2
GND
3
NC
4
MDBS_RXD
5
MDBS_TXD
6
MDBS_COMMUN
Pin N°
Function
1
NC
2
NC
3
NC
4
NC
5
MDBM_RXD
6
ISO_GND
7
MDBM_TXD
8
ISO_GND

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1.3.1.2.9 Pinshield light output
This connector is used to plug the pinshield with optional lighting.
Pin N°
Function
1
5V
2
HZ
Light off
“0”
Light on
WARNING:
This DC Jack is only an
output power supply for the
Lighting pinshield.
Plugin a DC power could
damage the iUP250.

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1.3.1.2.10 Bluetooth (optional)
When the iUP250 is ordered with Bluetooth option, it must be connected to an
external Bluetooth antenna.
Ingenico can provide an antenna, or a standard one can be used. This standard
Antenna must have an impedance of 50 Ohm and a maximum gain of 0 dBi.
Ingenico recommended antennas:
Antenna
type
manufacturer
model
gain
impedance
Minimum
cable
length
Ingenico
Reference
bipolar
EAD
FBTS35024-
SM-ST
0dBi
50ohm
0
192023282