Ingenico iWL221 User manual

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
Card Sales & Refunds Quick Guide
Ingenico iWL221
via GPRS
1. Chip & PIN Sales (Customer Present)
2. Card Not Present (CNP) Sales Process
3. Refunds Process
4. Referrals Process
For full details, also refer to your main
iWL220/250 Terminal User Guide
IMPORTANT: To be paid for your card transactions you must submit them
at the end of every working day with the ‘End of day procedure’. See
Section 33, (page 29) of your main iWL220/250 Terminal User Guide.
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
Chip & PIN Sales Section
1. Chip & PIN Sales Process (Customer Present)
When accepting payment by credit or debit card when the customer is present at the
time of the transaction. For additional information also see your main iWL220/250
Terminal User Guide (starting from Section 13, page 12).
Ensure that you have a GPRS signal by checking for the signal ‘prompt’ e.g.( ) on the
READY screen.
Your card machine (terminal) will assume a Chip & PIN sale when a card is inserted.
Insert the card, chip rst, facing up.
Enter the sale value (e.g. for 10.76 key 1076) and press
the green ENTER key.
The terminal will now check the card that has been
inserted.
If cashback has been enabled on your terminal you will
be prompted to key the value.
The terminal will briey display a processing message.
The customer must enter their 4 digit PIN (Personal
Identification Number) - ask them to do this discreetly.
To correct any keying errors, press the yellow CLEAR key.
Ensure the green ENTER key is pressed after the PIN
has been entered.
The terminal will connect to Elavon and authorise the
transaction, during this time a number of messages will
appear on the screen.
Step
1
SALE
Key in Amount:
10.76
and then press ENTER
Step
2
SALE
Checking card
Please wait...
Amount 10.76
PIN: ****
Cardholder to key PIN
Enter=OK Clear=REKEY
Step
3
GPRS
O2-UK

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
When the transaction has been authorised the
terminal will print the ‘Customer Copy’ sales receipt:
this must be given to your customer in addition to any
other invoice receipt that you may provide.
You will be prompted to tear off the customer receipt
and press ENTER. Should you require a second
Customer Copy receipt, press the MENU key to
reprint.
Your ‘Merchant Copy’ sales receipt will now be printed
and you will be prompted to tear this off. Keep the
receipt safe and secure for 18 months as you may be
asked to provide it in the event of a ‘Chargeback’.
Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to verify
the transaction (e.g. for a swiped or keyed card transaction) - refer to your Schedule
of Fees.
To prolong the life of your paper roll please ensure that when tearing receipt copies from the
terminal, that the paper is torn from left to right, across the screen.
The SALE transaction is now complete and the terminal will return to the
READY prompt.
If for any reason you are not able to process a Sale transaction using Chip & PIN, follow the
instructions in your main iWL220/250 Terminal User Guide (Section 13, page 13).
SALE
AUTH CODE: nnnnn
Elavon
Step
4
Chip & PIN Sales Section

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
2. Card Not Present (CNP) Sales Process
When accepting payment by credit or debit card when the customer is not present at
the time of the transaction e.g. telephone order / mail order. For additional information
also see your main iWL220/250 Terminal User Guide (Section 24, page 23).
Press the MENU key on the terminal, select ‘Sale’
and then the green ENTER key.
Note: You may need to scroll to select ‘Sale’
depending on how your terminal is congured,
by using the f2 and f3 keys.
Enter the sale value (e.g. for 10.76 key 1076) and press
the green ENTER key.
When you see this screen, key the card number (the
longer number in the middle of the card) and press the
green ENTER key.
Enter the expiry date MMYY and press the green
ENTER key.
Note: The terminal may also ask for an Issue
Number, printed on certain types of debit cards.
The screen will ask whether the customer is present. For
all Card Not Present (CNP) transactions press Clear to
select NO.
The screen will now ask for the card security code. This
3 digit number can typically be found on the reverse of
the customer’s card (4 digits for Amex on the front of the
card). Press ENTER to continue.
SALE
Key in Amount:
10.76
and then press ENTER
Step
1
SALE
Insert or Swipe Card
to continue
< or press Cancel key>
Step
2
SALE
Key expiry date MMYY
0115
and then press ENTER
Step
3
CNP Sales Process Section

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
This step refers to AVS (Address Verification Service).
Enter the numbers from the customer’s post code and
press the green ENTER key.
e.g. for B91 2AA, key 912 and press the green
ENTER key.
Key in the house number (up to 5 digits) of the
registered customer address - this will need to match
the address at which the customer has registered their
card and typically will be the postal address for bank
statements.
The terminal will connect to Elavon to obtain an
authorisation, during this time a number of messages will
appear on the screen.
When the transaction has been authorised, the
terminal will print the ‘Customer Copy’ sales receipt;
this must be given to your customer in addition to any
other invoice receipt that you may provide.
You will be prompted to tear off the customer receipt
and press ENTER. Should you require a second
Customer Copy receipt, press the MENU key to reprint.
Your ‘Merchant Copy’ sales receipt will now be printed
and you will be prompted to tear this off. Keep the
receipt safe and secure for 18 months as you may be
asked to provide it in the event of a ‘Chargeback’.
To prolong the life of your paper roll please ensure that when tearing receipt copies from the
terminal, that the paper is torn from left to right, across the screen.
The SALE transaction is now complete and the terminal will return to the READY prompt.
SALE
AUTH CODE: nnnnn
Elavon
Step
6
Key in Numerics From
The Postcode:
and then press ENTER
Step
4
Key in First Five Digits
Of The Address:
and then press ENTER
Step
5
CNP Sales Process Section

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
3. Refunds Process
A ‘Refund’ is when the value of a transaction is credited back to a card for a Sale that
may have been processed earlier in the day or on a previous date, e.g. when goods
are returned. The process should be used therefore when a Sale transaction has
already occurred on the same card, for the same value. For additional information also
see your main iWL220/250 Terminal User Guide (Section 16, page 17).
Refunds Process Section
Press the MENU key on the terminal, select ‘Refund’
and then the green ENTER key.
Note: You may need to scroll to select ‘Refund’
depending on how your terminal is congured by
using f2 and f3 keys.
Enter the refund value (e.g. for 10.76 key 1076) and
press the green ENTER key.
The terminal will prompt you to insert or swipe the
customer’s card to continue. For Chip & PIN cards,
insert the customer’s card with the chip facing up.
Note: Card details can also be keyed into the
terminal if Chip & PIN / Swipe are not possible.
The terminal will now check the card that has been
inserted or swiped.
Note: Depending on how your service is configured,
you may be required to swipe a Supervisor Card
before proceeding.
REFUND
Key in Amount:
10.76
and then press ENTER
REFUND
Insert or Swipe Card
to continue
< or press Cancel key>
REFUND
Checking card
Please wait...
Step
1
Step
2
Step
3

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
The terminal will connect to Elavon and authorise the
transaction, during this time a number of messages will
appear on the screen.
Your ‘Merchant Copy’ refund receipt will now be
printed and you will be prompted to tear this off.
Please ask your customer to sign the receipt in the
area provided.
Check the customer signature against the signature on
the reverse of their card. If the two match, press ENTER
to continue otherwise press CLEAR to cancel.
Keep the receipt safe and secure for 18 months
as you may be asked to provide it in the event of a
‘Chargeback’.
REFUND
AUTH CODE: nnnnn
Elavon
Step
4
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
Step
5
REFUND
Signature OK?
Enter=YES Clear=NO
Step
6
Refunds Process Section
For further information regarding Refunds, see Section 16, (page 17) of your main
iWL220/250 Terminal User Guide.
Continued overleaf

TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
To prolong the life of your paper roll please ensure that when tearing receipt copies from the
terminal, that the paper is torn from left to right, across the screen.
The REFUND transaction is now complete and the terminal will return to the
READY prompt.
When the transaction has been authorised the
terminal will print the ‘Customer Copy’ sales receipt;
this must be given to your customer in addition to any
other refund receipt that you may provide.
Refunds Process Section
Printing
CUSTOMER RECEIPT
Please Wait...
Step
7
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
Step
8
4. Referrals Process
Occasionally you will receive a referral response message. Follow the ‘Miscellaneous
Prompts’ table in your main iWL220/250 Terminal User Guide (Section 45, page 37).