Ingenico Move3500 User manual

Quick Start Guide
Move3500
GETTING STARTED
Set up your charging base unit in a convenient location close
to a power source.
Your terminal will automatically pick-up the best available
mobile network. However, if required, you may manually select
a network in order for the terminal to always connect to a
selected provider. To change to ‘Manual Mode’ press until
SYSTEM MENU is displayed. Choose ‘Select Function’ by
pressing , or then press . Type in 91 and press .
Press again and terminal will scan for networks.
Select a network by pressing or then press to
confirm selection.
Note: Press and hold and together to turn the
terminal off (terminal needs to be off its base).
SUPERVISOR PASSWORD
The default supervisor password is 0000. Please note: The
terminal will require you to change this to a new code of your
choosing before you can process any transactions.
FUNCTION KEYS
Arrow keys: Enable you to choose options on screen
F1 & F4 keys: Are NOT used.
Menu key: To enter the application menus press the Menu
key from the idle (READY) screen. Pressing the key again
moves to the next menu (if available).
Correction keys: When entering numbers or letters, pressing
deletes one character at a time; while pressing deletes
the entire line (this key also cancels transactions).
Confirmation key: Pressing is used to confirm
anything that has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold .
See page 4 for instructions how to change the paper roll.
Clear key
Cancel key
Menu key
Enter key
Arrow keys F4
F1
Power
socket
Connecting the Base Unit
Terminal guides
Terminal charging
points
Paper feed key

THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a “BAD READ” message, check the card orientation and
try again. After three bad reads the terminal will prompt you to swipe
the card.
DO NOT remove the card until instructed to do so by the
terminal.
CHIP & PIN TRANSACTIONS - SALE
From the idle screen, enter the sale amount for the transaction and
press . For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed they will be
prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation, if the
transaction is authorised then an AUTH CODE will be shown.
The terminal will print two receipts. The merchant copy will be
printed first, then once you press , the customer copy will be
printed. If prompted press to reprint either receipt if required.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press , then choose “REFUND”. Enter the
‘Refund Amount’ then insert the card. If prompted enter the Supervisor
Password and press .
The terminal will now connect to the acquirer for authorisation, if the
refund is authorised then “REFUND ACCEPTED” will be shown.
The terminal will print the merchant copy which the customer must
sign.
Remove the card.
Check the signature on the merchant copy with that on the card. If the
signature is valid then press , otherwise press .
The terminal will then print the customer copy.

CONTACTLESS - SALE
From the idle screen, enter the sale amount for the transaction and
press . For example enter £12.34 as 1234. If you make a mistake,
press and re-enter the amount.
The cardholder should present their card/payment device
against the contactless symbol on the terminal.
The terminal will now print the Merchant receipt.
Note: If the customer requests a receipt this must be done before the
next transaction takes place. Press to print the customer receipt.
KEYED TRANSACTIONS - SALE
When prompted to Present/Insert/Swipe a card start to type in the
customer’s card number and then press .
Enter the Expiry Date, the start date (if required), the issue number (if
required), pressing after each entry.
Enter the ‘Security Information’ as follows:
Card security Code (from the back of the card),
The numbers from the cardholder’s postcode (e.g. EH52 5SH is 525),
and the numbers from the cardholder’s address (e.g. 51 High Street
is 51), pressing after each entry.
The terminal will connect to the acquiring host to obtain
authorisation.
The terminal will display the results of the ‘Security Checks
(CV2/AVS Data) and will prompt you to choose “Decline” or “Accept”
the transaction depending on the results.
The terminal will print off the two receipts.
Results can be: ‘All Match’, ‘Address Match Only’, ‘No Data Matches’, ‘Data Not Checked’ or ‘Security
Code Match Only’.

END OF DAY REPORTS
To access the reports menu press , until ‘SYSTEM MENU’ is
displayed and then select “Totals”.
Press or to highlight the required option and press to
select it.
If required enter the supervisor password and press .
END OF DAY: This indicates the total value of transactions that have
been processed and shows that the totals have been confirmed by
the acquirer. This MUST be done at the end of each day that you
trade.
X REPORT: Shows the breakdown of transactions in different ways
enabling you to check off against individual receipts and the
“BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that
the Z “REPORT” resets the totals ready for the next day’s trade.
CHANGING THE PAPER ROLL
Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the
printer cover release as shown in and above. Fully open the printer cover and remove the old roll
of paper.
Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into
the printer compartment as shown in above with the paper feeding up from the bottom.
Holding the free end of the paper and the terminal, close the printer cover and push firmly until it
locks. While your terminal is displaying the idle screen, press and hold to ensure that the paper
feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER
For further information on terminal functionality please download your Terminal User Guide from
https://ingenico.co.uk/smart-terminals/user-guides
or call the terminal helpdesk.
DIV434787A
COPYRIGHT © 2017 Ingenico UK Ltd
ALL RIGHTS RESERVED