Ingenico DESK/5000 User manual

Quick Reference Guide
Desk5000 • Desk3500 • Move5000
Review this Quick Reference Guide to learn how to run a
sale, settle your batch, and troubleshoot terminal responses.

Quick Reference Guide
Table of Contents
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Keyboard Functionality
Hot Keys
Establishing Connectivity
Update Date and Time
Operating Your Terminal
Available Transaction Types
Available Reports
Settling the Batch
Store and Forward Mode
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Quick Reference Guide
Keyboard FunctionalityDesk3500
Desk5000
Move5000
Function accesses the different
application menus
Hot Keys
Red key cancels the transaction or
function in progress
Green key validates input selections
and information
Yellow key deletes the last character
Advances paper feed
NOTE:
Depending on the terminal configuration, the hot keys
may differ.
NOTE:
To turn on the Move 5000, press and hold the [Green] key. To turn off the terminal, press and
hold [.,#*] and the [Yellow] key at the same time. To recharge the battery, connect a supported
wall charger to the power supply port, or place the terminal on the charging base.
[0] - Sale
[1] – Return
[2] – Void
[3] – Force
[4] – Gift (Optional)
[5] – Host Services (Paper Order, Customer Service)
[6] – Tip Adjust (Optional)
[7] – Bal Inquiry
[8] - Settle
[9] – Other (Pre-Auth, Reprint, Cash Sale)
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Quick Reference Guide
Update Date and Time
Establishing Connectivity
WiFi Connection
•Press
•Select Admin Mode (enter password)
•Select Control Panel
•Select Terminal Settings
•Select Communication Means
•Select WiFi (enable if needed)
•Scan Networks, select your network and enter the WiFi password
NOTE:The WiFi symbol in the top left corner should be visible and turn green
Bluetooth Connection/Setup of Docking Station (Move 5000 only)
•Press
•Select Admin Mode (enter password)
•Select Control Panel
•Select Terminal Settings
•Select Communication Means
•Select Bluetooth (enable if needed)
•Select Base
•Select Association
•Select New Base (place terminal on docking station to associate)
Date and Time
•Press
•Select Admin Mode (enter password)
•Select Tetra Admin
•Set Date and Time
NOTE:The terminal will automatically adjust for Daylight Saving
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Quick Reference Guide
All transaction operations can be initiated using quick key sequences with their
associated numerical hot key. For example:Pressing 9, 3 and 1 (with a short
pause in-between keys) will reprint the last transaction receipt.
Begin a Sale
•Insert card or Press the [Green] key for menu and select Sale
•Input the Sale Amount and press the [Green] key
•Swipe/Insert/Tap/Key
NOTE:Depending on the terminal configuration, the options and prompts may differ
Begin Other Transactions
•Press the [Green] key or relevant hot key
•Scroll through the screens to navigate to the transaction/function you
wish to perform
Reprint a Receipt
•Press the [Green] key
•Select Other
•Select Reprint
Access Reports
•Press the [.,#*] key to access the Report menu
•Scroll through the screens to navigate to the report you wish to view or print
Access Tip Functions
•Press the [Green] Key
•Select Tip Adjust
•Select the retrieval method
•Select the transaction to be adjusted, and press the [Green] key to confirm
Access Clerk/Server Setup
•Press the [.,#*] key to access the clerk menu
NOTE:When enabled, the terminal will auto add any new clerk/server
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Operating Your Terminal

Quick Reference Guide
Sale – Perform a credit or debit card sale transaction
•Insert card or Press the [Green] key
•Input the Sale Amount and press the [Green] key
•Swipe/Insert/Tap/Key
NOTE:Depending on the terminal configuration, the terminal may prompt for a PIN
or signature
Return — Perform a refund to return money to a cardholder’s account from a credit
sale completed in a closed batch (in other words, previous day)
•Press the [Green] key
•Select Return
•Input the Return Amount and press the Green key
•Swipe/Insert/Tap/Key
Void - Perform a void to reverse a credit sale, ticket, or refund transaction and
prevent any funds from transferring from the cardholder’s account. Only available
for transactions in the current batch (in other words, same day)
•Press the [Green] key
•Select Void
•Select the retrieval method
•Select the transaction to be voided, press the [Green] key to confirm
Pre-Auth - An authorization-only transaction provides an approval, but does not
charge the consumer until the transaction has been added to the batch by way of
a force transaction
•Press the [Green] key
•Select Other and then Pre-Auth
•Input the Sale Amount and press the [Green] key
•Swipe/Insert/Tap/Key
EBT Sale — An Electronic Benefits Transfer (EBT) card is a government-issued card
tied to a specific government-assistance account. EBT transactions require PIN
entry, as well as a trace number and balance amount printed on receipts. An EBT
sale transaction may be a food stamp sale, or a cash benefit sale. The card must
be present
•Press the [Green] key
•Select EBT
•Select Food Stamp or Cash Benefit and press the [Green] key
•Swipe/Insert/Tap/Key
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Available Transaction Types

Quick Reference Guide
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Force — Perform a force sale when the terminal cannot reach the host to authorize
a transaction, or to finalize an auth only transaction. Contact your Voice
Authorization Center for an authorization code, then force the transaction once
communication is restored
•Press the [Green] key
•Select Force
•Select Credit or Pre-Auth Completion
For Credit
•Input the Sale Amount and press the [Green] key
•Swipe/Insert/Tap/Key
For Pre-Auth Completion
•Select the retrieval method
•Select the transaction and press the [Green] key to confirm
•Swipe/Insert/Tap/Key
Available Reports
Detail Report – This report lists the terminal’s daily transactions. The following
information will be on the report:transaction number, card type, transaction type,
last four digits of the account number and the sale amount.
Summary Report – Prints totals by card type and issuer.
Clerk/Server Report – This report will print details or totals on all transactions
sorted by clerk number.
Unadjusted Tip Report – Prints a report of transactions that have not been
adjusted in the current batch.

Quick Reference Guide
Settling the Batch
The transactions within the terminal must be “settled”daily. Read this section to
ensure the settlement process operates smoothly.
Manual Settlement
If the terminal is set to manually settle, press the [Green] key, select Settle and
follow the prompts displayed.
Auto Settlement
If the terminal is set to automatically settle, it will automatically settle transactions
in the current batch at a specific, predetermined time, within a 24-hour period.
When configured, auto settlement begins any time after the set time occurs if
there are transactions in the batch. For example, if auto settlement time is set to
22:30:00 (10:30 p.m.) then auto settlement occurs any time after 22:30:00. If the
terminal is turned off before the set time and turned on again (usually the next
morning), auto settlement occurs at that time.
NOTE:There may be a 24hr delay if the auto time settlement is updated
Store and Forward Mode (OPTIONAL)
Allows the terminal to store transactions offline when no communication method is
available to authorize transactions.
NOTE:All store and forward transactions will be processed offline
Stored transactions will be authorized upon settlement to receive approval/declines.
If any transactions were declined, a Store and Forward Trans Rejected Report will
automatically print during settlement with a list of all the declined transactions.
NOTE:Merchant accepts all risk for transactions stored offline in Store and Forward mode
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Desk5000 • Desk3500 • Move5000
Quick Reference Guide
Updated 07.30.2019