Interlogix TruVision DVR 12HD User manual

TruVision DVR 12HD User
Manu
al
P/N 1072873-EN • REV C • ISS 26JUN15

Copyright
©
2015 United Technologies Corporation. All rights reserved.
Interlogix is part of UTC Building & Industrial Syste
ms, a unit of United
Technologies Corporation
. All rights reserved
Trademarks and
patents
Trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
Manufacturer
Interlogix
2955 Red Hill Avenue, Costa Mesa, CA 92626
-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
FCC compliance
Class A:
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated i
n a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment
in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
Canada
This Class A digital apparatus complies with Canadian ICES
-003.
Cet appareil mumérique de la cla
sse A est conforme à la norme NMB-003
du Canada.
ACMA compliance
Notice!
This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to
take adequate measures.
Certification
N4131
EU directives
2004/108/EC (EMC directive)
: Hereby, UTC Fire & Security declares that
this device is in compliance or with the essential requirements and other
relevant provisions of Directive 2004/108/EC
.
2012/19/EU (WEEE directive):
Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collect
ion points.
For more information see: www.recyclethis.info.
2006/66/EC (battery directive):
This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the product documentation for specific battery
information. The battery is
marked with this symbol, which may include lettering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to
your supplier or to a designated collection point. For more information see:
www.recyclethis.info.
Contact information
For contact information
, see www.interlogix.com or
www.utcfssecurityproducts.eu

TruVision DVR 12HD User Manual 1
Content
Important information 5
Chapter 1 Product introduction 6
Product overview 6
Default settings to access the device 6
Chapter 2 Physical installation 8
Installation environment 8
Unpacking the recorder and its accessories 8
Back panel 9
Monitor connections 11
Rack mounting 11
Chapter 3 Getting started 13
Powering on the recorder 13
The startup wizard 14
Chapter 4 Operating instructions 18
Controlling the recorder 18
The front panel description 18
Using the mouse 22
Using the IR remote control 23
Menu overview 25
Chapter 5 Live view 28
Description of live view 28
Video output 29
Live view mouse menu 29
Single and multiview display mode 31
Sequencing cameras 31
Live view toolbar 31
Digital zoom 33
PTZ preset and tours 33
Chapter 6 Playback functionality 36
Overview of the playback view 36
Playback mouse menu 39
Instant playback 40
24-hour playback 40
Playback speed and skip time 41
Playing back frame-by-frame 42
Digital zoom in playback 43
Create bookmarks 43

2 TruVision DVR 12HD User Manual
Chapter 7 Searching files 44
Search video menu 44
Search for motion events in playback 45
Search and play back recordings by time and video type 46
Search and playback recordings by event 47
Search bookmarked recordings 47
Search snapshots 48
Log search 49
Disk analysis 49
Chapter 8 Archiving files 50
Archiving files 50
Searching and playing back recorded video 52
Exporting video recordings 53
Exporting video recordings via TruVision Navigator 54
Using TruVision Player 55
Chapter 9 Display settings 57
Display settings 57
Layout 58
Chapter 10 Camera setup 60
Analog camera setup 61
IP camera status 62
Camera recording settings 63
Snapshots 65
Camera OSD 66
Image settings 67
Motion detection 67
Privacy mask 69
Camera tamper 70
Restricted access camera 70
Configure PTZ settings 71
PTZ presets and tours 72
V-stream encoding 75
Call-up the TruVision HD-TVI camera OSD menu 76
Chapter 11 Network settings 77
Network settings 77
PPPoE settings 79
DDNS settings 80
NTP server settings 81
E-mail settings 82
Configure an FTP server to store snapshots 83
SNMP settings 83
UPnP settings 84
Network status 84
Export network packet data 86

TruVision DVR 12HD User Manual 3
Network statistics 86
Chapter 12 Recording 87
Recording schedule 87
Modify the instant replay duration 89
Manual recording 90
Chapter 13 Alarm and event setup 91
Set up alarm inputs 91
Set up alarm outputs 92
Manual trigger 93
Buzzer settings 93
Alarm notification types 94
Detect video loss 95
Remote alarm host setup 96
Chapter 14 Device management 97
Time and date settings 97
General recorder settings 99
Configuration files 100
Upgrade system firmware 101
Holiday schedules 101
Text insertion 102
Chapter 15 Storage management 105
HDD information 105
Storage mode 106
S.M.A.R.T. settings 108
Bad sector detection 109
Chapter 16 User management 111
Add a new user 111
Customize a user’s access privileges 112
Local configuration settings 112
Remote configuration settings 113
Camera configuration settings 113
Delete a user 114
Modify a user 114
Change the Admin password 115
Chapter 17 System information 116
View system information 116
Search the system log 119
Chapter 18 Using the web browser 122
Windows 7 and Windows 8 users 122
Access the web browser 123
Web browser live view 123

4 TruVision DVR 12HD User Manual
Control a PTZ dome camera via the web browser 125
Play back recorded video 126
Search for event logs 127
Configure the recorder via the browser 128
Text overlay 131
Appendix A Specifications 133
Appendix B PTZ protocols 135
Appendix C Port forwarding information 136
Seeking further assistance 136
Appendix D Connect a PTZ dome camera 138
Configuring the PTZ protocols for Interlogix cameras 138
Appendix E KTD-405 keypad 142
Supported firmware 142
Wiring the keypad 142
Setting the keypad to work with the recorder 143
Recorder and keypad functions 144
Operating the keypad 145
Recorder mapping to the KTD-405 keypad 146
Controlling a camera 148
Connecting a KTD-405 keypad and dome camera to the recorder 149
Appendix F Maximum pre-recording times 151
Appendix G Supported PTZ commands 153
Appendix H Default menu settings 155
Index 167

TruVision DVR 12HD User Manual 5
Important information
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described below.
WARNING: Warning messages advise you of hazards that could result in injury or loss
of life. They tell you which actions to take or to avoid in order to prevent the injury or
loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell you
which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise you of the possible loss of time or effort. They describe
how to avoid the loss. Notes are also used to point out important information that you
should read.

6 TruVision DVR 12HD User Manual
Chapter 1
Product introduction
Product overview
This recorder is a full featured and scalable tribrid digital video recording system that
can store, display, search, export and manage video from up to 16 analog, HD analog,
or IP cameras. It provides integration with the UTC portfolio of security solutions, and
offers a seamless product experience within the TruVision brand.
The recorder can fully integrate with the license-free TruVision Navigator software,
which is ideal for the most commercial applications. Its easy and intuitive-to-use web
browser interface enables remote configuration and secure viewing, searching, and
playing back of video from computers connected via the Internet.
Note: Models are shipped with the power cords for their region.
Default settings to access the device
Default user names and passwords
See Table 1 on page 7 for the list of default user names and passwords. Go to
Chapter 16 “User management” on page 111 for further information.

Chapter 1: Product introduction
TruVision DVR 12HD User Manual 7
Table 1: Default user names and passwords
User
Description
Administrator
There can only be one administrator.
The user name is admin. The name cannot be modified.
The default password is 1234.
Operator
The default user name is “operator”.
The default password is 2222.
Guest
The default user name is “guest”.
The default password is 3333.
Note: The default passwords should be changed for security reasons.
Default network settings
The network settings are:
• IP address - 192.168.1.82
• Subnet mask - 255.255.255.0
• Gateway address - 192.168.1.1
• Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Go to “Using the web browser” on page 122 for further information.

8 TruVision DVR 12HD User Manual
Chapter 2
Physical installation
This section describes how to install the recorder.
Installation environment
When installing your product, consider these factors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions. Ensure that the location planned for the installation of the
unit is well ventilated.
Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to 131 °F)
and noncondensing humidity specifications (10 to 90%) before choosing an installation
location. Extremes of heat or cold beyond the specified operating temperature limits
may reduce the life expectancy of the recorder. Do not install the unit on top of other
hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted DVR units.
Moisture: Do not use the unit near water. Moisture can damage the internal
components. To reduce the risk of fire or electric shock, do not expose this unit to rain
or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the
unit.
Unpacking the recorder and its accessories
When you receive the product, check the package and contents for damage, and verify
that all items are included. There is an item list included in the package. If any of the
items are damaged or missing, please contact your local supplier.

Chapter 2: Physical installation
TruVision DVR 12HD User Manual 9
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• USB mouse
• Recorder
• CD with software and manuals
• TruVision DVR 12HD Quick Start Guide
• TruVision DVR 12HD User Manual (on CD)
• TruVision Recorder Operator Guide (on CD)
Back panel
The figures below show the back panel connections and describe each connector on a
typical TVR 12HD digital video recorder. Details may vary for specific models.
Before powering up the recorder, connect the cameras and a main monitor for basic
operation. Once all required connections are done, enter the relevant data in the setup
wizard (see page 14).
Note: For every hardwired alarm input, connect one wire to the input connection with
the alarm number label and one wire to a Ground connection (labeled G).
Figure 1: TVR 12HD back panel connections (16-channel model shown)
Four-channel model:

Chapter 2: Physical installation
10 TruVision DVR 12HD User Manual
16-channel model:
Description Use Specification
1
. RS-232 input Text insertion for point-of-sale and
ATM devices. Also used by technical
support.
See “Configure the RS-232 port” on
page 103 for more information.
2
. Four alarm inputs Connect physical alarms such as
detectors, push buttons, etc.
3
. One alarm output Connect physical alarm outputs
such as siren, flash, relay.
4
. One audio input Connect microphone for bi-
directional audio (not recorded) RCA jack, 315 mV, 40 kohms. Unbalanced.
Line-level audio requires
amplification.
5
. Up to 16 BNC-type
connectors Connect up to 16 analog cameras to BNC connectors (depends on the
recorder model)
6
. USB 2.0 port Connect a mouse, CD/DVD burner
or HDD. The recorder supports both a USB mouse and a USB HD on the front
and back USB ports.
7
. BNC monitor output Connect one event CCTV monitor. 1 Vp-p BNC signal.
8
. HDMI monitor output Connect to a HDTV. The HDMI
connection supports both digital
audio and video.
9
. VGA monitor output Connect to a VGA monitor.

Chapter 2: Physical installation
TruVision DVR 12HD User Manual 11
Description Use Specification
10
. One audio output Connect to speakers for audio
output. RCA jack, 315mV, 600 ohms. Unbalanced.
Line-level audio requires
amplification.
11
. 10/100/1000 RJ-45
network interface Connect to a network.
12
. One RS-485 port Connect a RS-485 device such as a
PTZ camera or a keypad.
D+: Connect to the RS-485 A
connection on the dome camera or
keypad.
D-: Connect to the RS-485 B
connection on the dome camera or
keypad.
Each PTZ camera must be set up
individually. For information on
configuring PTZ dome camera
settings, see “Configure PTZ
settings” on page 71.
13
. 12 VDC PSU connector Connect a PSU. The PSU is shipped with the
recorder.
14
. Power switch Turn the recorder on/off.
15
. Ground Connect to ground.
Monitor connections
Connect a monitor to one of the recorder’s outputs (BNC/VGA/HDMI). The recorder
provides a 1 Vp-p CVBS signal. See Figure 1 on page 9 for connecting a monitor to a
recorder.
The recorder supports up to 1280 × 1024 / 60 Hz resolution in VGA/HDMI. The monitor
resolution should be at least 800 × 600. Adjust your monitor accordingly to this
resolution.
Rack mounting
TVR 1204cHD is 1U & non rack mountable. TVR 1208/16HD is 1.5U and is rack
mountable using the rack mount ears delivered with the product. See Figure 2 below.

Chapter 2: Physical installation
12 TruVision DVR 12HD User Manual
Figure 2: Rack-mount installation
To install the racks:
1. Attach the two small front-rack mount ears (A) to the recorder (supplied).
2. Attach the recorder to the front rails (B) (screws not supplied).

TruVision DVR 12HD User Manual 13
Chapter 3
Getting started
Powering on the recorder
Before starting the recorder, connect at least one monitor. Otherwise, you will not be
able to see the user interface and operate the device.
The recorder auto-detects the video mode (PAL or NTSC) on startup.
It comes equipped with a universal power supply that will auto-sense 110/240 V,
60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the recorder:
Turn on the recorder using the power switch on the back panel. Once it is powered up,
the status LEDs on the front panel will light up.
To turn off the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. From the menu toolbar, click Shutdown.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.
To reboot the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. Select the Shutdown icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.

Chapter 3: Getting started
14 TruVision DVR 12HD User Manual
The startup wizard
The recorder has an express installation wizard that lets you easily configure basic
recorder settings when first used. It configures all cameras to default settings. The
configuration of each camera and recorder can be customized as required.
By default the startup wizard will start once the recorder has loaded. It will walk you
through some of the more important settings of your recorder.
Any changes you make to a setup configuration page are saved when you exit the page
and return to the main wizard page.
Note: If you want to set up the recorder with default settings only, click Next in each
screen until the end.
To use the Startup wizard:
1. To launch the startup wizard without rebooting the device, go to Menu > Device
Management > General Settings and click ‘Start wizard’.
2. Select the preferred language for the system and resolution from the dropdown list
and then click Next.
3. Enable or disable the option to start the wizard automatically when the recorder is
turned on. Click Next.
4. User configuration:
You can change the admin password and create additional users.
Mouse: Navigate to the Admin Password edit box. Click the box to display the virtual
keyboard and enter the default admin password, 1234.
Front panel or remote control: Navigate to the Admin Password edit box using the
navigation buttons. Press Enter on the front panel or remote control to display the
virtual keyboard. Enter the default admin password, 1234.
Note: You must enter an admin password. To change the Admin password, check
New Admin password and enter the new password and confirm it.

Chapter 3: Getting started
TruVision DVR 12HD User Manual 15
Caution: It is strongly recommended that you change the password of the
administrator. Do not leave 1234 as the default password. Write it down in a safe
place so that you do not forget it.
If you should forget the password to your recorder, contact your supplier with the
serial number of your recorder to obtain a secure code to reset it.
Click Next.
5. Time and date configuration:
Select the desired time zone, date format, system time, and system date.
If Daylight saving time (DST) is required, check Enable DST and enter the desired
summer and winter times.
Note: The system time and date are visible on screen. However, they do not
appear in recordings.
Click Apply and then Next to move to the next page or click Previous to return to
the previous page.
6. Network configuration:
Configure your network settings such as the NIC type, IP address, subnet mask,
and default gateway. Enter the preferred DNS server address as well as the
alternate one to use.

Chapter 3: Getting started
16 TruVision DVR 12HD User Manual
Click Next to move to the next page, or Previous to return to the previous page.
7. HDD management:
The hard drives are initialized at the factory. However if you wish to clear all data,
click Initialize to initialize the HDD and Next to move to the next page, or Previous
to return to the previous page.
8. Adding IP cameras:
Note: You must disable analog cameras before adding IP cameras.
Click Search to find any available IP cameras.
There are two ways to add an IP camera to the recorder system:
Manually: Enter the IP address of the IP camera to be added. Select the appropriate
protocol, stream number and management port and then enter User name and
Admin password, and then click the Add button. Click, Next to move to the next
page.
Automatically: Select the desired IP cameras from the search results list. Click
Quick Add to add the selected cameras to the recorder system without modifying
the camera configuration. The search list will display all supported IP cameras that
are located on the LAN.
Click Next to move to the next page, or Previous to return to the previous page.
9. Recording configuration:
Configure your recording settings as required. The settings apply to all cameras
connected to the recorder.

Chapter 3: Getting started
TruVision DVR 12HD User Manual 17
Check the Constant Recording checkbox for the recorder to record continuously all
day. If left unchecked, the recorder will not record.
Check the desired time lapse check box, TL-Hi or TL-Lo.
To record motion detection events, check Event (Motion).
To record alarm events, check Alarm.
Click Next to move to the next page, or Previous to return to the previous page.
Note: You can configure the recording parameters of each individual camera for the
different recording schedules in the recording menu.
10.When all the required changes have been entered, a summary page appears
showing all the settings.
Click Finish to exit the Wizard. The recorder is now ready to use.
For a description of the recorder main menu, see “Menu overview” on page 25.

18 TruVision DVR 12HD User Manual
Chapter 4
Operating instructions
Controlling the recorder
There are several ways to control the recorder:
• Front panel control. See “The front panel description” below.
• Mouse control. See “Using the mouse” on page 22.
• IR remote control. See “Using the IR remote control” on page 23.
• KTD-405 keypad control. See Appendix E “KTD-405 keypad” on page 142 for more
information.
• TVK-800 keypad (from TVK-800 firmware version 1.0i). Please refer to the user
manual for more information.
• Web browser control (TruVision Navigator, TVRmobile). See Chapter 18 “Using the
web browser” on page 122 for more information on using the web browser. Please
refer to the TruVision Navigator and TVRmobile user manuals for more information.
You can use your preferred control method for any procedure, but in most cases we
describe procedures using the mouse. Optional control methods are given only when
they differ substantially from the mouse control methods.
The front panel description
The function buttons on the front panel control can be used to operate most, but not all,
of the main functions of the recorder. The LED indicators light up to alert you of various
conditions. The functions available can be limited by setting passwords. See Figure 3
on page 19 for more information.