Interlogix Concord 4 User manual

Concord 4 User Manual
P/N 466-2183 • REV 󰾡• NOV12

Copyright
© 2012 UTC Fire & Security Americas Corporation, Inc.
Interlogix is part of UTC Climate Controls & Security, a unit of United Technologies
Corporation. All rights reserved.
This document may not be copied in whole or in part or otherwise reproduced without
prior written consent from UTC Fire & Security, Inc., except where specifically
permitted under US and international copyright law.
Disclaimer
The information in this document is subject to change without notice. UTC Fire &
Security assumes no responsibility for inaccuracies or omissions and specifically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a
consequence, directly or indirectly, of the use or application of any of the contents of
this document. For the latest documentation, contact your local supplier or visit us
online at www.utcfireandsecurity.com.
This publication may contain examples of screen captures and reports used in daily
operations. Examples may include fictitious names of individuals and companies. Any
similarity to names and addresses of actual businesses or persons is entirely
coincidental.
Trademarks and
patents
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
Intended use
Use this product only for the purpose it was designed for; refer to the data sheet and
user documentation for details. For the latest product information, contact your local
supplier or visit us online at www.utcfireandsecurity.com.
Manufacturer
UTC Fire & Security Americas Corporation, Inc.
1275 Red Fox Rd., Arden Hills, MN 55112-6943, USA
Contact information
www.utcfireandsecurity.com. or www.interlogix.com
Technical support
www.interlogix.com/customer-support

Concord 4 User Manual i
Content
Introduction 3
Product overview 3
System communication 4
Basic commands 5
Beeps and LEDs 6
Basic operation 8
Alarm condition 8
Arming and disarming 11
Chime feature 14
No delay for instant alarm 14
Auto stay arming 16
Exit extension arming 16
Silent arming 16
Bypassing 16
Basic light control 18
Basic output control 18
Checking system status 19
Advanced operation 21
Panic alarms 21
Access codes 22
Assigning code attributes 25
Time and date 27
System sounds 27
Touchpad display brightness 28
Energy saver 28
Pager notification 30
Time schedules 31
Advanced light control 34
Scheduled outputs 36
Scheduled arming 37
Opening and closing reports 37
Latchkey paging 38
Notify by exception 40
No activity feature 41
Panel download 42
Partitioned system (Concord 4 systems only) 42
Macro keys 46

ii Concord 4 User Manual
System information 47
Event buffer 47
Touchtone phone 52
Programming 55
Programming menus 55
Programming shortcuts 58
Testing and troubleshooting 63
Testing 63
Troubleshooting 66
User sheets 70
System sensors 70
User codes 72
Alphanumeric and fixed display touchpads 73
Keychain touchpads 74
Accidental smoke and fire alarms 77
Resetting the smoke detector 77
Dialer abort 77
Doors and delay time settings 78
System features 78
No activity time 79
Paging 80
Lights 81
Outputs 82
Energy saver 82
Alarm sounds and status beeps 83
Emergency planning 84
Your floor plan 84
Alarm system limitations 84

Concord 4 User Manual 3
Introduction
This section provides an overview of your Concord 4 including basic commands
and system components.
Product overview
Your security system consists of different components. Each component plays a
special role in system operation.
Figure 1: System components
Panel Keycahin touchpad Touchpad Gateway module
Door/window sensor Motion sensor Smoke sensor
Components include:
•Panel. The panel circuitry is enclosed in a steel cabinet and is installed out of
the way of household or workplace traffic. The panel monitors all sensors and
devices in the system and initiates a call to the central monitoring station in an
alarm situation.
•Touchpads.Touchpads let you communicate with and control the system.
You will use a touchpad to arm, disarm, and program your system.
•Door/window sensors. Door and window sensors protect the perimeter of
your home by detecting when a door or window is opened.
•Motion sensors. Motion detectors in hallways or individual rooms detect a
person moving across the field of detection.
•Environmental sensors. Environmental sensors, such as smoke, heat, and
carbon monoxide detectors, remain alert for the presence of fire or carbon
monoxide 24 hours a day.

4 Concord 4 User Manual
Your system may include optional components that add capability to:
•Control heating/air conditioning.
•Report alarms by cellular phone link in case landlines are down or
inoperative.
•Control/monitor the system from on- or off-site using a touchtone phone or via
the Internet.
System communication
Touchpads let you communicate with the system. System touchpads include:
•Alphanumeric and fixed display touchpads.These touchpads are
mounted on a wall and provide system information by LEDs and/or displaying
text messages.
•Wireless handheld touchpads. These touchpads can be carried from room
to room and used to control the system from many locations on site.
•Keychain touchpads.These touchpads are handy for simple arming and
disarming functions. They are wireless and can be carried off-site in a purse
or pocket. They can be programmed to operate a gate, garage door, or
activate a police or auxiliary panic alarm.
•Touchtonephones. Your system can be set up for system operation from a
touchtone phone on- or off-site. This includes arming and disarming, checking
system status, and turning on and off lights. For more information, see
“Touchtone phone” on page 52.
Most of your instructions for the system consist of this basic pattern:
Command,access code
Not just anyone can walk up to a touchpad and operate your security system.
Before the system will process most commands, you are required to enter a four-
digit access code. Keychain touchpads do not require an access code, but are
usually kept in an individual’s pocket or purse.
If you would rather use an actual key to arm and disarm the system, your security
dealer can install a special key and keyswitch in your home.

Concord 4 User Manual 5
Basic commands
Table 1 below shows the basic commands.
Table 1: Basic commands
Command
Instructions
Disarm the system
Press 1, code.
Cancel an accidental alarm
Press code or press 1, code.
Arm to Level 2 (stay)
Press 2, code.
If the quick arm feature is on, an access code is not required.
Arm to Level 3 (away)
Press 3, code.
If the quick arm feature is on, an access code is not required.
Send a police alarm
Press and hold both Police buttons for 2 seconds.
Send an auxiliary alarm
Press and hold both Auxiliary buttons for 2 seconds.
Send a fire alarm
Press and hold both Fire buttons for 2 seconds.
Arm system with no delay
Press 2, code, 4 (Level 2), or press 3, code, 4 (Level 3).
If the quick arm feature is on, an access code is not required.
Arm system for latchkey
Press 2, code, 6 (Level 2), or press 3, code, 6 (Level 3).
If the quick arm feature is on, an access code is not required.
Bypass a sensor
Indirectly: Press 2, code, # (Level 2), or press 3, code, # (Level
3).
Directly: Press #, code, sensor number.
If the quick arm feature is on, an access code is not required.
Arm system silently
Press 5, 2, code (Level 2), or 5, 3, code (Level 3).
If the quick arm feature is on, an access code is not required.
Arm system with exit light off
Press 2, code, 0 (Level 2), or 3, code, 0 (Level 3).
If the quick arm feature is on, an access code is not required.
Turn all lights on/off
Press 0, 0.
Turn specific lights on/off
Press 0, light number.
Check the system status
Short status: Press *.
Full status: Press *, *.
Turn chime on/off
Press 7, 1.
Turn energy saver on/off
Press 7, 2.
Disable local phone access
(phone command only)
Press #, 7, 3 or wait 5 seconds after picking up the phone.
Your installer can disable local phone control if desired.
Check alarm memory
Press 7, 6.
Activate output
Press 7, 7, output number (1 to 6).
This must be set up by the installer.
View event history
Press 8, code, 8.

6 Concord 4 User Manual
Beeps and LEDs
Touchpads and interior sirens produce a variety of operating beeps to inform you
of different system states and operations.
Key beeps
A key beep is the tone you hear when you press a button on an alphanumeric,
fixed display, or handheld wireless touchpad. The sound confirms that the button
was pressed adequately. Key beeps can be turned on or off by the installer.
Status beeps
Status beeps come from the touchpads, sirens, or speakers and sound when
there is a change in the status of the system. Status beeps are not alarms, but
they do warrant your attention.
There are different types of status beeps:
•Exit delay beeps. Indicate that an arming command has been entered and
the countdown to arming has begun.
•Entry delay beeps. Indicate that you have entered the building and the
countdown to an alarm has begun. (So, disarm the system as soon as you
get in.)
•Protest beeps. Indicate that you are trying to arm the system with an open
door or window.
•Chime feature beeps. Indicate when a door or window is opened.
•Trouble beeps. Indicate a problem with the system or one of its components.
See “Trouble beeps and messages” on page 66.
•Sensor test beeps. Indicate that a sensor was tested properly during a
sensor test.
Status beeps are described in more detail in “System sounds” on page 27

Concord 4 User Manual 7
LEDs
Some touchpads have two LEDs that indicate the current system status at a
glance. The red LED is labeled Armed; the green LED is labeled Ready. Table 2
below explains LED behavior.
Table 2: Status LEDs
System status
Red armed LED
Green ready LED
Exit delay
Flashing
Armed to Level 1 (off)
Off
On
Armed to Level 2 (stay) or Level 3 (away)
On
Entry delay
Flashing
Off
System trouble (check system status) protest
Off
System OK
On

8 Concord 4 User Manual
Basic operation
This section provides a description of basic operations.
Alarm condition
In an alarm condition, the following occurs:
•Speakers and touchpads emit emergency tones. (Your system may or may
not be monitored. If it is not monitored, no central station reports will be
made.)
•System lights flash (requires optional equipment and programming).
•Panel notifies central monitoring station for help (monitored systems only).
•Pagers are notified of the event (requires optional programming).
Fire and smoke alarms
Systems with smoke and/or heat detectors monitor for smoke and/or fire 24
hours a day in all arming levels. During a fire alarm, system sirens sound a loud
temporal tone to alert you of a fire alarm. Individual sensors also have built-in
sounders to alert occupants.
You must respond quickly to fire alarms to ensure your safety and the safety of
others.
Be prepared in case of a fire alarm:
•Plan escape routes. We recommend two escape routes per room. See
“Emergency planning” on page 84 for more information.
•Use a different escape route if closed doors feel warm or hot to the touch.
•Emphasize that everyone should escape as quickly as possible. Do not
gather any belongings, which could delay you from getting out of the building
safely.
•Crawl and hold your breath as much as possible to help reduce smoke
inhalation during your escape.
•Meet at a designated outdoor location.
•Emphasize that no one should reenter the building if a fire exists.
•Notify the fire department from a safe location (if the system is not monitored).
Automatic and manual fire alarms
Automatic fire alarms occur when a smoke or heat sensor detects the threatening
condition (smoke/heat from a fire) and trips the panel, causing alarm sirens to
sound. Manual fire alarms are initiated by a person pressing the fire emergency