Interlogix ZeroWire User manual

P/N 466-2520 • REV 01 • DRAFT 00.05

Copyright © 2014 UTC Fire & Security Americas Corporation, Inc.
All rights reserved.
This document may not be copied in whole or in part or otherwise
reproduced without prior written consent from UTC Fire & Security
Americas Corporation, Inc., except where specifically permitted
under US and international copyright law.
Trademarks and
patents Trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the
respective products.
Manufacture
r
Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
EU compliance
EU directives UTC Fire & Security hereby declares that this device is in
compliance with the applicable requirements and provisions of one
or more of the Directives 1999/5/EC, 2014/30/EU and 2014/35/EU.
For more information see: www.utcfireandsecurity.com.
2002/96/EC (WEEE directive): Products marked with this symbol
cannot be disposed of as unsorted municipal waste in the European
Union. For proper recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery
information. The battery is marked with this symbol, which may
include lettering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the battery to your supplier or to a
designated collection point. For more information see:
www.recyclethis.info.
Contact information For contact information, see www.utcfireandsecurity.com
Customer support For customer support in EU, see www.utcfssecurityproducts.eu.

ZeroWire Installation Manual i
Content
Important information iii
Limitation of liability iii
Advisory messages iii
Welcome 1
Features and benefits 1
Your new security system 2
Optional parts: 2
Front of ZeroWire 3
Back of ZeroWire 4
Install Your ZeroWire 5
What You Need 5
Choose a Location 5
Install the Battery 5
Install Cellular Radio 6
Install ZeroWire on Wall 6
Connect Power 8
Add Your Sensors 9
Unpack Sensors 9
Learning Sensors into ZeroWire 9
Install Sensor in Home 9
Remove a Sensor 10
Add Users and Keyfobs 11
Introduction 11
Add a User 11
Add a Key Fob 11
Remove a User 12
Change User Type 12
Customize Your ZeroWire 13
Volume Level 13
Voice Annunciation 13
Full Menu Annunciation 13
Backlight Level 14
Change Time and Date 14
Adjust Partition Entry or Exit Times 15
Configure Sensor Names 15
Record Sensor Names 16
Maintenance 17
System Tests 17

ii ZeroWire Installation Manual
Perform a Walk Test 17
Perform a Siren Test 17
Perform a Battery Test 18
Perform a Communicator Test 18
Advanced Installation 19
Reset to Factory Default 19
Reset Installer Account 19
Switch Connection Modes 19
ZeroWire Web Server 20
Connecting Inputs 31
Connecting Outputs 32
Changing Keyfob Options 34
Add IP Cameras 34
Viewing Cameras 35
Programming Cameras 36
View Camera Clips 38
Add Z-Wave Devices 39
Access via UltraConnect App 40
Using the App 42
DLX900 Software 45
System Status Messages 47
UltraConnect App Status and Error Messages 48
Voice Library 50
ZeroWire Menu Tree 51
Upgrading Firmware using USBUP 52
Upgrading Firmware using DLX900 53
Specifications 54
Index 55

ZeroWire Installation Manual iii
Important information
Limitation of liability
To the maximum extent permitted by applicable law, in no event will UTCFS be
liable for any lost profits or business opportunities, loss of use, business
interruption, loss of data, or any other indirect, special, incidental, or
consequential damages under any theory of liability, whether based in contract,
tort, negligence, product liability, or otherwise. Because some jurisdictions do not
allow the exclusion or limitation of liability for consequential or incidental
damages the preceding limitation may not apply to you. In any event the total
liability of UTCFS shall not exceed the purchase price of the product. The
foregoing limitation will apply to the maximum extent permitted by applicable law,
regardless of whether UTCFS has been advised of the possibility of such
damages and regardless of whether any remedy fails of its essential purpose.
Installation in accordance with this manual, applicable codes, and the instructions
of the authority having jurisdiction is mandatory.
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, UTCFS assumes no responsibility for errors
or omissions.
WARNING: The equipment should only be operated with an approved power
adapter with insulated live pins.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of
batteries according to the instructions. Contact your supplier for replacement
batteries.
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described
below.
WARNING: Warning messages advise you of hazards that could result in injury
or loss of life. They tell you which actions to take or to avoid in order to prevent
the injury or loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell
you which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise you of the possible loss of time or effort. They
describe how to avoid the loss. Notes are also used to point out important
information that you should read.

ZeroWire Installation Manual 1
Welcome
Thank you for purchasing ZeroWire!
ZeroWire can be set up in 4 steps and the voice guide will walk you through each
of the menus and settings.
1
Installyour
ZeroWire
2
Addyour
sensors
3
Addusers
&keyfobs
4
Customize
your
system
Instead of using the keys on the front of ZeroWire, you can also set up the
system with the built-in web server interface using a browser (see "ZeroWire
Web Server" on page 20).
Please read through this guide before starting the installation.
Features and benefits
• 255 Users – enough for even moderate sized businesses
• 64 Sensors + 25 Keyfobs – provides a large coverage area
• 8 Partitions – split your system into smaller parts you can protect individually
• Dynamic Key Lighting – lights up the available options to make it easier to
program
• Personal Voice Guide – steps you through customizing your system
• 2 Inputs – integrate non-wireless devices to your security system
• 2 Programmable Outputs – connect other devices such as siren and strobe
• Loud internal piezo siren – warns intruders they have been detected and
encourages them to leave quickly
• Modern self contained unit – all in one box
• Battery backup – your property is still protected if there is a loss of power
• 802.11 b/g WiFi – enables remote access via a web browser or smart phone
• IEEE 802.3 Compliant Ethernet – use hardwired cable instead of wireless, the
choice is yours
• 3G Cellular radio support – allows reporting alarm messages without a fixed
line telephone service

2 ZeroWire Installation Manual
Your new security system
Check that everything is complete before beginning your installation. If anything
is missing please contact the customer service.
• ZeroWire with Wall Bracket
• 9 VDC Power Pack
• Backup Battery Pack
• Input/Output Lead
• Installation Manual (this document)
• User Manual
• Quick Reference Guide
Optional parts:
• ZW-ANT3M Extension Antenna
• ZW-DS01 Desk Stand
• ZW-HSPA Cellular Modem
• Wireless Sensors
• Wireless Keyfobs
Installation
Manual
(this
document
)
User
Manual
Quick
Reference
Sheet
Reference
Guide
(online)

ZeroWire Installation Manual 3
Front of ZeroWire
Key
Colour Description

ALARM
Red System is in alarm. Enter your
PIN code then ENTER to turn off
the alarm. Press STATUS key for
more info.

STAY
Not lit System is disarmed if Away is
also not lit. Press the STAY key
to arm in Stay mode.
Yellow System is armed in the “STAY”
mode.

STATUS
Green System is normal.
Yellow Non-urgent system conditions
present. Press the STATUS key
to hear system conditions.
Red
(steady)
Urgent system conditions
present.
Touch the STATUS key to hear system
messages. If you are unable to fix the issue,
contact your service provider for help.

AWAY
Not lit System is disarmed if Stay is also
not lit. Press the AWAY key to arm
in Away mode.
Red System is armed in the “AWAY”
mode.

READY
Not lit System cannot be armed, press
STATUS key for more info.
Key Colour Description

READY
Green
(steady)
A
ll sensors are ready and the
system can be armed in Away or
Stay mode.
Green
(flashing)
Sensors are currently unsealed but
system is force-armable. If these
sensors are not sealed by the end
of the exit time the system will go
into alarm.

BYPASS
Press the BYPASS key if you wish to isolate
(ignore) a sensor. Bypassed sensors will not
be active when you arm the system in Stay or
A
way modes.

CHIME
Press the CHIME key to select which sensors
will make a doorbell sound on the ZeroWire
when they are tripped.

HISTORY
Press the HISTORY key to listen for alarm
and event history.
FIRE
MEDICAL
POLICE
Feature must be enabled by your security
provider. Check what response will be
provided. Hold down the key to send a
message to a central monitoring centre.
Enter your PIN code then ENTER to turn off
a SOS alarm.

4 ZeroWire Installation Manual
Back of ZeroWire
Connections for the cellular radio module are located under the cover on the right.

ZeroWire Installation Manual 5
Install Your ZeroWire
What You Need
• ZeroWire and everything inside the box
• Sensors and key fobs you will add
• List of users and PIN codes you wish to add
• Wall socket for powering ZeroWire
• Small Phillips head screwdriver
• Small Flathead screwdriver
• Router supporting 802.11 b or 802.11g if using local WiFi features
• Optional – desk stand
• Optional – internal or external siren and strobe
Choose a Location
When choosing a location for your ZeroWire there are a number of appliances and areas
to avoid which could interfere with the security system.
• Choose a central location for the best reception to all wireless sensors and Z-Wave
devices
• If the ZeroWire Cellular Radio is installed select a location with sufficient signal
• Avoid TV and other electronic appliances
• Avoid microwave ovens
• Avoid wet and moist partitions such as bathrooms and toilets
• Avoid cordless telephones
• Avoid computers and wireless equipment
Install the Battery
1. Loosen the screw from a bottom of ZeroWire, this will allow the wall bracket to be
removed from the unit.

6 ZeroWire Installation Manual
2. Remove battery cover
with a small screwdriver.
3. Connect battery pack lead
to connector on left.
4. Replace battery cover and
screw.
Note: The battery wire cannot be under the battery or the cover will not fit properly.
Note: The battery is not designed as a long-term power source. Plugging in the battery
should be followed quickly with the plugging in of the DC power supply.
Install Cellular Radio
If the ZeroWire Cellular Radio installation is planned it should be done before plugging in
the main DC power cord. Refer to the ZeroWire Cellular Radio installation Manual for
details.
1. Check the radio signal strength (see "3G Cellular Radio Setup" on page 26).
2. Ensure the Signal Strength is -87 to -51 dbm.
Too Low OK
-113 -107 -98 -87 -76 -51
3. If it is too low, move the unit to the location with better signal or install an external
antenna.
Install ZeroWire on Wall
1. Install the bracket on a wall by using the supplied screws. Make sure the power lead
can reach the ZeroWire when plugged in to a power source.

ZeroWire Installation Manual 7
2. Align the ZeroWire to the top clips on the wall bracket, then slide the ZeroWire in to
place so it sits flat against the wall.
3. Use a screwdriver to tighten the screw you loosened previously.
You may enable the box tamper feature from the System Menu – General Options via the
ZeroWire Web Server. This will cause an alarm to occur if the ZeroWire is removed from
the wall.
If you do not wish to install the product on a wall, you may use the optional table bracket to
place the ZeroWire on a secure flat surface.

8 ZeroWire Installation Manual
Connect Power
1. Connect a DC power lead from power pack to the back of the ZeroWire, it only fits
when inserted in the correct direction. Make sure a correct polarity is observed.
2. Connect the power pack to its own power outlet and turn it on.
• CAUTION: Wall tamper is an optional security feature that is disabled by default.
When enabled it will sound the siren when power is connected. Press 9 7 1 3 Enter
to turn the siren off. If this does not work, proceed to "Reset Installer Account" on
page 19 to enable this code.
• Lights should be lit on the ZeroWire when the power is turned on. If not check that
the power lead is connected securely to the rear of the ZeroWire.
• Avoid using multiple power adapters and power boards.
Note: ZeroWire should be connected to a power source at all times. The battery is a
backup power source, and the ZeroWire is designed to run on the battery pack during a
power failure only, and NOT for prolonged periods of time.

ZeroWire Installation Manual 9
Add Your Sensors
Unpack Sensors
These instructions are for general information only. Please refer to the manual included
with each sensor for further details.
1. Remove the sensor from packaging.
2. Remove a battery cover of the sensor.
3. Install batteries taking care to insert them correctly. Batteries inserted with reverse
polarity may damage the sensor.
Learning Sensors into ZeroWire
Example: Add a PIR motion detector to ZeroWire and assign it as sensor 1.
1.  Select Sensor Configuration.
2. 

Enter your Installer code.
3. Select 1 to add sensor.
4. 
Activate the sensor learn-in sequence (see specific
wireless sensor manual for instructions).
ZeroWire will announce that the sensor or keyfob is
detected.
5.


Assign the sensor as sensor number 1, or just press
Enter to automatically assign a number. Press 1-6 for
the sensor group.
6. 
Exit from the menu.
Install Sensor in Home
1. Replace battery cover.
2. Install sensor in a suitable location. Here are some tips:
• Wireless sensors feature low power transmission to maximize battery life. This means
you should place the ZeroWire in a central location and install sensors as close to the
ZeroWire as possible.
• Signals from each sensor will reduce in strength as they pass through different building
materials with brick and concrete absorbing more of the signal.
• Keep sensors away from household appliances and metal surfaces (e.g. refrigerator,
TV, washing machine, garage door). Metal surfaces will reflect the signal away.
MENUMENUMENU
ENTER1
PRESS DEVICE BUTTON
1
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
5MENU

10 ZeroWire Installation Manual
• If you have a double-storey property, it is suggested the ZeroWire unit be installed on
the highest level for the best signal strength.
• ZeroWire installed below ground level (e.g. basement) may have reduced range.
• Movement / Passive Infra-Red (PIR) sensors should be installed to look over the
partition you want to protect. The path of an intruder should walk across the front of the
PIR. A PIR is less sensitive to an intruder walking directly towards it. Avoid pointing the
PIR at windows or heat sources as these may cause the PIR to operate incorrectly.
• Reed switches should be installed across doors/windows where two surfaces open and
close. Place the sensor on the frame and the magnet on the door/window. Take care to
close the door / window and note any gap between the magnet and the sensor. If the
gap is large the sensor will always be in an open state and prevent you from arming /
disarming the system. A plastic spacer can be used to ensure the reed switch seals
correctly.
4. Use Menu 4 – 4 to test sensor signal level.
If signal is low, then move sensor to another location. Alternatively move your ZeroWire to
a more central location.
Remove a Sensor
Example: Remove sensor 8
1.  Select Sensor Configuration.
2. 

Enter your Installer code.
3. Select 2 to remove sensor or keyfob.
4. Select 2 to remove sensor.
5.  Select the sensor number that needs to be removed.
6. 
Exit from Advanced system configuration.
MENUMENUMENU
ENTER8
2
2
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
5MENU

ZeroWire Installation Manual 11
Add Users and Keyfobs
Introduction
ZeroWire allows you to add up to 255 users. Each user is assigned a PIN code and a user
number. This allows them to interact with the system.
Add a User
Example: Add a new user to ZeroWire and assign them a PIN code 2580. We will add this
as user 4.
1.  Select User Configuration menu.
2. 

Enter your Installer code.
3. Select 1 to configure user PIN.
4.  Select user 4.
5. 

Set user 4 PIN code as 2580.
6. 
Exit from Advanced system configuration.
Add a Key Fob
Example: Add a new key fob and assign it as sensor 65
1.  Select Sensor Configuration.
2. 

Enter your Installer code.
3. Select 1 to add a keyfob.
4.

Activate the keyfob learn-in sequence (see specific
wireless keyfob manual for instructions).
ZeroWire will announce that the keyfob is detected.
5.  Select the number that will be assigned to this keyfob,
followed by Enter. Press Enter for the next keyfob.
6. 
Exit from the menu.
MENUMENUMENU
ENTER65
PRESS DEVICE BUTTON
1
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
5MENU
MENUMENUMENU
ENTER
0852
ENTER4
1
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
3MENU

12 ZeroWire Installation Manual
Remove a User
Example: Remove user 4 from your system
1.  Select User Configuration menu.
2. 

Enter your Installer code.
3. Select 1 to configure user PIN.
4.  Select user 4.
5. Press Bypass to disable the selected user's PIN code.
6. 
Exit from the menu.
Change User Type
Example: Change user 6 to a master user (installer) and allow to add/remove other users.
1.  Select User Configuration menu.
2. 

Enter your Installer code.
3. Select 2 to configure user type.
4.  Select the user number.
5. Select 2 for the installer user type (available options:
1−Standard, 2−Installer, 3−Arm Only.).
6. 
Exit from the menu.
MENUMENUMENU
2
ENTER6
2
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
3MENU
MENUMENUMENU
BYPASS
ENTER4
1
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
3MENU

ZeroWire Installation Manual 13
Customize Your ZeroWire
Volume Level
Example: Set volume level to 6
1.  Select main menu - Option 1, Volume level.
2. Set volume level to 6.
3.   Exit from the menu.
Voice Annunciation
Example: Turn on/off the voice when arming and disarming
1.  Select main menu - Option 8, Basic system
configuration.
2. 

Enter your Installer code.
3. Pressing [4] toggles voice annunciation on / off.
Pressing [5] toggles full menu annunciation on / off.
4.   Exit from the menu.
Full Menu Annunciation
Turning this feature On, gives full descriptions to all the options within the main menu.
Turning this feature Off shortens the descriptions.
1.  Select main menu - Option 8, Basic system
configuration.
2. 

Enter your Installer code.
3. Pressing [4] toggles voice annunciation on / off.
Pressing [5] toggles full menu annunciation on / off.
4.   Exit from the menu.
MENUMENU
5
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
8MENU
MENUMENU
4
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
8MENU
MENUMENU
6
1MENU

14 ZeroWire Installation Manual
Backlight Level
Example: Set run mode brightness level to 8
1.  Select main menu – Option 2, Backlight level.
2. [1] Run mode backlight level
[2] Idle mode backlight level
3. Set brightness level to 8.
4.   Exit from the menu.
Idle mode is when your ZeroWire is not being used. The lights on the screen dim for your
comfort at night. All security functions work normally. Pressing any button will bring the
LEDs back up for normal operation.
Example: Set idle mode brightness level to 1. (A default setting is zero so normally no
lights are on after the keypad light timer expires.)
1.  Select main menu – Option 2, Backlight level.
2. [1] Run mode backlight level.
[2] Idle mode backlight level
3. Set brightness level to 1.
4.   Exit from the menu.
Change Time and Date
Time and date are normally automatically updated with an internet time server.
Example: Setting the time as 9.30AM, and the date as 19.6.2014
1.  Select main menu - Option 8, Basic system
configuration.
2. 

Enter your Installer code.
3. Select time and date configuration.
4. [1] To configure the time and date.
[2] To configure the date.
5.  Enter the hours value.
6.  Enter the minutes value.
7. Press 1 for AM.
Press 2 for PM.
8.  Enter the day.
ENTER19
1
ENTER30
ENTER9
1
1
ENTER
YOUR 4 OR 6 DIGIT INSTALLER CODE
8MENU
MENUMENU
1
2
2MENU
MENUMENU
8
1
2MENU