iPECS 9010 User manual

Buon Guide
Menu:
Speed:
Transfer:
Message:
Do Not Disturb:
Directory:
Headset:
Hold:
Mute:
Flex Keys:
So Keys:
Speaker:
Volume:
Navigaonal Keypad:
9010
Access the sengs for your phone, such as changing the font and display
Assign or use assigned speed dial numbers
Transfer the current acve call internally & externally
Access message box/voicemail
Block incoming calls. You can also acvate Do Not Disturb while the phone is ringing,
this terminates the call and the caller will get a busy tone
Accesses the staon, system and internal phone books
If a headset is plugged in this buon allows you to toggle between the headset and
handset
Place a call on hold - the caller will receive on-hold music/markeng or beeping
Cuts mic between you and caller
A line, feature or quick dial can be assigned to these buons
*The 9010 has 5 programmable Flex Keys & the 9020 has 10 programmable Flex Keys*
These buons are interacve and have a changing funcon based on the phone’s
status
Toggle the speakerphone On and O during a call
Adjust the Ring, Handset, Headset and Speaker Volume
To scroll through funcon lists
9020
Flex Keys
Menu
Transfer
Directory
Speed
DND
Message
Headset
Hold
So Keys
Mute
Speaker
Volume
Keys
Navigaonal
Keypad
01603 964288
for assistance please call
www.link-solutions.co.uk

Using Your Phone
Phone Directory
Using the Phone Book Directory
*Access the stored telephone numbers or
extensions in your system*
Voicemail
Accessing your Voicemail
Listening to Voicemail
Redialling a number
Call Redial
Press ‘Directory’ followed by one of the
following opons:
1 - Private directory
2 - Public directory
3 - Directory by name
Once selected you can use the navigaon keypad
to scroll through the list of contacts or use alpha
dial - e.g. press 2 for the leer B, then press 1,2 or 3
depending on whether it is the rst, second, third or
fourth leer on the buon.
Press OK to dial the number.
Press ‘Message’ followed by one of the following
opons:
1 - Accesses messages to give an internal user a call
back
2 - to access your voicemail
3 - to access SMS messages
Once selected, enter your extension number
followed by the password provided.
*The voicemail will advise you to enter your
password, but you must dial your extension number rst*
Once you have accessed ‘Your Voicemail’ here are
the opons available to you:
1 - New messages
2 - Set a greeng
3 - Change password
0 - Return to main menu
Hang up when nished.
You can assign a ‘Flex Key’ to be a redial key. This will
redial the last called number.
for assistance please call 01603 964288
www.link-solutions.co.uk

Using Your Phone
Li handset or press the pickup ‘So Key’.
To pick up a call from another extension that is
programmed to one of the ex keys, press the
ashing ex key next to that extension or dial 7 then
the extension number.
*You can also set ex keys for call pick-up and group call
pick-up*
Li handset and press a free ex key allocated to
a line, or dial 9 to pick up a line and then dial your
number.
Li handset, then dial the extension number or press
the ex key assigned to the contact.
Press ‘DND’ buon when a call comes in.
Press ‘Hold’, to reconnect the call, press the green
ashing ex key.
Parking - Press ‘Transfer’, then dial the park code.
Retrieving - Li handset and dial the park code.
When dialling an extension that is engaged/busy,
the Call Waing feature allows the extension to be
noed there is a call waing.
During an acve call, press the transfer ‘So Key’ or
‘Transfer’. Dial the extension number, external
number (press 9 rst) or press the programmed ex
key.
You can either speak to the recipient to announce
the call, or simply hang up to complete the transfer.
If you are unable to transfer the call, press the green
ashing ex key or ‘Transfer’ to return to the caller.
Dealing With Calls
Answering an Incoming Call
Making an External Call
Making an Internal Call
Rejecng a Call
Placing a call on hold
Parking A Call
Parking/Retrieving a call
Call Waing
Transferring A Call
Transferring a Call
*Transfer to an outside line press ‘Transfer’ then
dial the number or press assigned ex key*
Returning to Caller from a Transfer
for assistance please call 01603 964288
www.link-solutions.co.uk

Using Your Phone
Features
Do Not Disturb (DND)
Ad Hoc Conference Calls
*3 way calling*
*To congure this on the 9010 a ex needs to be assigned
as a conference key. To programmge this press TRANS,
press a ex key, dial 91, HOLD to save*
Programming Call Forward
(Routes your calls to another extension/group/speed
dial)
*All these features will override your voicemail funcons*
Eding Ring Tones
Changing Ring Tones
Altering Ring Tone Volume
Altering The Volume Of The Call You’re Listening
To
Press ‘DND’ to acvate.
Press ‘DND’ to deacvate.
*Please note that this is not available on the main admin
handset*
To call the rst party, follow “Making an External/
Internal Call” above for instrucons.
Once connected press Conf ‘So Key’ once.
Call the second party (As Above)
Once connected, press Conf ‘So Key’ twice to
connect the calls.
Dial 554 or press the navigaonal key right, then
press the so key saying forwared then select one of
the following opons:
1 - Immediate Call Forward (Forwards all calls
instantly)
2 - Busy call forward (Only forward calls when you
are on the phone)
3 - No answer call forward (Only forwards calls if you
don’t answer
4 - Busy/No Answer Call Forward (Mix of 2 & 3)
Dial the extension number
To disable all call forwarding, dial 554#
Press ‘TRANS’ dial 11 (Internal ring tone)
Press ‘TRANS’ dial 12 (External ring tone)
Select desired ring ton by dialling keys 01-16
Press ‘HOLD’ to store
Press + or - on the volume keys whilst the handset is
down and ringing
Press + or - on the volume keys whilst on the call
for assistance please call 01603 964288
www.link-solutions.co.uk

Using Your Phone
Programming A Flex Key
Extension Number
Speed Dial Number
Call Park
Page
To exit press ‘SPEAKER’ key
Programming
Your Name To Your Extension
Press ‘TRANS’
Press the exible key you wish to program
Dial the extension number
Press ‘HOLD’ to store
Press ‘TRANS’
Press the exible key you wish to program
Press ‘SPEED’ so key
Dial the speed dial number
Press ‘HOLD’ to store
Press ‘TRANS’
Press the exible key you wish to program
Dial 601
Press ‘HOLD’ to store
Press ‘TRANS’
Press the exible key you wish to program
Dial 543
Press ‘HOLD’ to store
When programming anything on the handset or if
you dial an incorrect number press the speaker key
to exit
Press ‘TRANS’ dial 74
Enter name
(Text is entered just like text messaging, if you need
to move forward a leer or require a space press up
on the navigaon keypad, the ‘DND’ key will act as
a backspace, press ‘TRANSFER’ buon or ‘MODE’
so key to switch between higher and lower case or
numbers)
Press OK to store
for assistance please call 01603 964288
www.link-solutions.co.uk

Using Your Phone
Personal Speed Dials
Entering A Personal Speed Dial Number
Using The Directory
Press ‘Transfer’ key then ‘Speed’ key
Dial the desired staon speed dial number.
(000-099) or press hold to conrm
Dial 9 for outside line, then the desired number to
be stored
Press ‘HOLD’
Enter name and press ‘HOLD’
If you are unsure of what the speed dial number is of
the person you wish to call:
Press ‘Directory’ buon followed by one of the
following opons:
1- For all your Personal speed dial numbers (Private
Directory)
2- For all the Public speed dial numbers (Public
Directory)
3- For all Internal Extension numbers which have
been named (View Staon Name)
Once you’ve selected an opon, use your navigaon
keypad to scroll through the list. Press ‘HOLD’ or
‘SEND’ to call.
OR
Press ‘SPEED’
Dial speed dial number
The iPECS system has two types of speed dials:
Personal Speed dials ranging from 000-099, These can only be used from your own handset.
System Speed dials ranging from 20000-31999, these can be used from any iPECS handset.
(System speed dials can be entered by using the iPecs admin tool or from the administrator handset)
for assistance please call 01603 964288
www.link-solutions.co.uk

Using Your Phone
Voicemail
Call Record
NB. Requires a voicemail box and ex key to be
programmed (see programming a ex key secon for
more details). You are required by Law to nofy callers
you may record calls.
Accessing Your Voicemail
Changing Password
Recording Your Greeng
Acvang Your Voicemail
Allows you to record your external conversaons,
the recording is then sent as a new voicemail mes-
sage to your voicemail inbox.
Whilst on an acve call to an external number, press
the ex key labelled ‘RECORD’. Once you hang up,
you retrieve the recording from your voicemail inbox
Press ‘TRANS
Press the ex key you wish to program
Press ‘TRANS’
Dial 80
Press ‘HOLD’ to store
Dial 650
Enter the extension number followed by password
*NB. The voicemail will advise you to enter password
but you MUST dial your extension number rst.*
*Access your voicemail as detailed above*
Dial 8
Dial 2
Enter new password followed by #
*Access your voicemail as detailed above*
Dial 8
Dial 1
Dial 7
Record your greeng, when nished press ‘HOLD’
To listen back to your greeng dial 5
Dial 554 followed by either:
1 650 - Immediate voicemail forward (automacally
diverts call to voicemail)
4 650 - Busy/No Answer (Only forwards calls when
you are on the phone
To deacvate voicemail dial 554#
for assistance please call 01603 964288
www.link-solutions.co.uk

Using Your Phone
Voicemail
Listening To NEW Voicemail Messages
Listening To SAVED Voicemail
Messages
Changes To Your Phone
Change Your Backlight
To Change Font
To Change Date and Time
*Only from the admin handset*
When you have a NEW voicemail message an enve-
lope will appear on your display.
Dial 650
Enter password (Extension number followed by
password)
Dial 1 (New messages)
Once you have listened to the message, hang up.
*Message alert will connue to display unl the new
message/s has been deleted*
Dial 650
Enter password
Dial 2 (Saved Messages)
Once you have listened to the message:
Dial 1 - Replay message
Dial 2 - To listen to the next message
Dial 3 - The delete message followed by #
Dial 4 - To forward the message to someone else
Dial 5 - To call the person who le you the message
Dial 6 - To skip the message
When nished, hang up
Press the ‘Menu’ buon
Dial 1 - Phone Sengs
Dial 7 - 1 Always O
2 Busy Only
3 Always On
Press the ‘Menu’ buon
Dial 1 - Phone Sengs
Dial 8 - 1 Times New Roman
2 Gothic
Press the ‘Menu’ buon
Press 0
Press 4
Press 1 Date/Time (Enter Date mm/dd/yy)
Press ‘HOLD’ buon
Enter me (hh/mm)
Press ‘HOLD’ buon
for assistance please call 01603 964288
www.link-solutions.co.uk

your notes...
for assistance please call 01603 964288
www.link-solutions.co.uk

for assistance please call 01603 964288
www.link-solutions.co.uk