iPECS iPECS 7016D User manual

LIP-7016D & 7024D

iPECS 7016D & 7024D Phone User Operation Guide
Dec-04 i
TABLE OF CONTENTS
1. INTRODUCTION..........................................................................................1
1.1 General ....................................................................................................................................... 1
1.2 Feature Information .................................................................................................................. 1
1.3 Feature Groupings.................................................................................................................... 1
1.4 iPECS LIP-7016D & 7024D Phone Description .................................................................. 2
2. IPECS PHONE LCD, SPEAKERPHONE &RELATED FEATURES......................5
2.1 LCD operation ........................................................................................................................... 5
2.2 Using the Speakerphone ......................................................................................................... 5
2.3 Using a Bluetooth Wireless Headset..................................................................................... 6
3. RECEIVING CALLS .....................................................................................7
3.1 Answering a call while idle ...................................................................................................... 7
3.2 Responding to a call a while busy.......................................................................................... 8
3.3 Using Answering Machine Emulation (AME) ....................................................................... 9
3.4 Differential Ring Signals ........................................................................................................ 10
3.5 Answering Calls at Night........................................................................................................ 10
3.6 Answering Calls to other stations......................................................................................... 11
3.7 Blocking Incoming Calls with Do-Not-Disturb (DND)........................................................ 11
3.8 Forwarding Calls ..................................................................................................................... 12
3.8.1 Forwarding calls to another station or Voice Mail............................................... 12
3.8.2 Forwarding calls to an external number ............................................................... 13
3.8.3 Forwarding callers to a Text Message.................................................................. 14
4. PLACING A CALL .....................................................................................16
4.1 Internal Calls ............................................................................................................................ 16
4.1.1 Placing Intercom calls.............................................................................................. 16
4.1.2 Calls to a busy station, Camp-On.......................................................................... 17
4.1.3 To leave a Message Wait........................................................................................ 17
4.2 External Calls........................................................................................................................... 18
4.2.1 Placing external CO/VoIP calls .............................................................................. 18
4.2.2 To wait for the next available CO/IP line .............................................................. 19
4.2.3 Tracking External calls for billing, Account Codes.............................................. 19
4.2.4 To disable dialing from your phone ....................................................................... 20
4.2.5 To temporarily override dialing restrictions at a phone...................................... 20
4.3 Using Automated Dialing ....................................................................................................... 21
4.3.1 Using Last Number Redial (LNR) .......................................................................... 21
4.3.2 Using and Entering Save Number Dial................................................................. 21
4.3.3 Using System Speed Dial Numbers...................................................................... 22
4.3.4 Using and Entering Station Speed Dial Numbers............................................... 22
4.3.5 Using Dial by Name & Entering your Name......................................................... 24
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iPECS 7016D & 7024D Phone User Operation Guide
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4.3.6 To retry a busy external number until answer, ACNR........................................ 24
5. TRANSFER,CONFERENCE &OTHER CALL HANDLING ................................25
5.1 Sending a call to a different destination, Call Transfer .................................................... 25
5.2 Placing a call in a waiting state, Call Hold.......................................................................... 25
5.3 Switching between two calls, Broker Call........................................................................... 26
5.4 To join multiple people in a Conference ............................................................................. 26
5.5 Placing a call on hold to Page, Call Park............................................................................ 27
5.6 Making a recording of a call, Two-Way Record................................................................. 27
6. LEAVING &RESPONDING TO MESSAGES...................................................28
6.1 Responding to a Station Message Waiting Indication...................................................... 28
6.2 Responding to a CLI Message indication........................................................................... 29
6.3 Getting your Voice Mail Messages ...................................................................................... 30
6.4 Sending and Receiving Short Text Messages................................................................... 31
7. REMOTE SYSTEM ACCESS.......................................................................32
7.1 Accessing the System remotely, Direct Inward System Access (DISA) ....................... 32
7.2 Mobile Phone Extension........................................................................................................ 32
8. MISCELLANEOUS FEATURES....................................................................33
8.1 Background Music and Music on Hold................................................................................ 33
8.2 Using Internal, External and Meet-Me Paging................................................................... 34
8.3 Push-To-Talk (PTT) Page ..................................................................................................... 35
8.4 Wake-Up Alarm ....................................................................................................................... 35
8.5 Alarm/Door Bell Operation .................................................................................................... 36
8.6 Power Fail Transfer Operation ............................................................................................. 36
8.7 System Voice Memo .............................................................................................................. 36
8.8 Hot Desk................................................................................................................................... 37
9. WORKING WITH PBX, CENTREX AND ISDN FEATURES...............................38
9.1 Access PBX or Centrex features.......................................................................................... 38
9.2 Access ISDN network features............................................................................................. 38
9.2.1 Using the Keypad facility to access ISDN features ............................................ 38
9.2.2 Using ISDN Supplementary services.................................................................... 39
9.2.3 Activating ISDN Caller Id restriction ...................................................................... 39
10. SETTING FEATURES &FLEX BUTTONS......................................................40
10.1 Entering Station Program Data ............................................................................................ 40
10.2 Assigning features to Flex buttons....................................................................................... 40
11. APPENDIX AFLEXIBLE NUMBERING PLAN................................................41
12. APPENDIX BUSER PROGRAM CODES......................................................43
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iPECS 7016D & 7024D Phone User Operation Guide
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1. Introduction
1.1 General
Your telephone is connected to an advanced technology highly versatile
fully featured telecom system designed to make office communications
easy and productive. Employing state of the art Voice over Internet
Protocol (VoIP) technology, voice and data converge on a single IP
packet network. Because each iPECS Phone is an IP appliance, it can
be moved easily throughout the office LAN and maintain normal
operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and
straightforward. The guide starts with the simpler operations of the
iPECS Phone Speakerphone, moves to receiving and placing calls and
then to more advanced features. Each section includes a brief and basic
description of each feature and step-by-step operations
The operations shown in this guide use the system’s base default
Numbering Plan. Your Numbering Plan may be different. Some features
may not be available for you to access or may be subject to certain
limitations based on the set-up of the system
1.3 Feature Groupings
Features have been divided into groups, Receiving calls, Placing calls
etc. Within each group, features are arranged according to the difficulty
of operation and frequency of use. Every effort has been taken to divide
the features into a logical and consistent sequence so that features can
be quickly located.

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1.4 iPECS LIP-7016D & 7024D Phone Description
The iPECS LIP-7016D and LIP-7024D Phones incorporate the latest in
VoIP technology and user interface to provide you with a cost effective,
simple to use, productive communications tool. It includes a large 3-line
24-character per line LCD. The bottom line of the display is an interactive
menu accessed with the 3 Soft buttons just below the display. The
Navigation button in the lower center of the Phone allows you to move
through the menu choices when more than three selections are available.
Features and functions of your iPECS are accessed using the Fixed or
Flexible buttons or through selecting a menu item using the Soft buttons.
In some cases a feature may be accessed through the Fixed/Flex buttons
or via the Menu. In the remainder of this User Guide, the Fixed or Flexible
buttons are show with a box surrounding the Button designation while Soft
button menu selections are shown shaded in blue.
iPECS LIP-7016D

iPECS 7016D & 7024D Phone User Operation Guide
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iPECS LIP-7024D
iPECS LIP-7016D/7024D call-outs
Interactive
LCD
Handset
Flex buttons
3
So
ft
bu
tt
o
n
s
Navigation
button Microphone
Speaker
Fixed Feature
buttons:
Speaker
Hold/Save
Speed
Trans/Pgm
Dnd
Call Back
Volume
Dial pad

iPECS 7016D & 7024D Phone User Operation Guide
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iPECS LIP-7016D/7024D connections
iPECS Phone
LAN connection
iPECS Phone to
PC connection iPECS Phone Handset
jack connection
iPECS Phone
headset jack

iPECS 7016D & 7024D Phone User Operation Guide
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2. iPECS Phone LCD, Speakerphone & related
features
2.1 LCD operation
The Liquid Crystal Display (LCD) of the iPECS LIP-7016D and LIP-
7024D Phones has three lines of 24 characters each. The LCD is
used to convey information to you. It provides date, time and station
number display while idle. It will also provide called/calling
name/number display, feature status and an interactive menu to guide
you through feature access and User Program selections.
2.2 Using the Speakerphone
Except for Paging, you can activate the iPECS Speakerphone at any
time in place of lifting the handset to receive or place calls. Place calls
with On-hook Dialing; dialing while using the Speakerphone.
In addition, you may switch between the handset and Speakerphone
during a call. By keeping the handset Off-hook, you activate the
Group Listen feature, which provides incoming audio over the
speaker with outgoing audio from the handset. This permits a local
‘group’ to listen to both sides of the conversation without interfering
with the conversation.
While in a conversation using the Speakerphone, you can Mute the
microphone with the MUTE Soft button. When Mute is active, the
MUTE Soft button changes to SPEAK and is used to turn off Mute.
With Auto Speaker Select, when you activate/access a feature by
pressing its button, your Speakerphone is activated automatically.
When using a Headset, the SPEAKER button controls the On/Off hook
state for the phone.
OPERATION
To activate the Speakerphone to answer or place a call;
•Press Speaker, the phone goes off-hook with audio from the
speaker and to microphone.
To control the volume of the Speakerphone or handset;
•Press ▼Volume ▲.
To Mute the microphone;
•Select the MUTE Soft button.

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To turn off MUTE (turn the microphone on);
•Select the SPEAK Soft button.
To activate Group Listen while on an active handset call;
•Press Speaker.
2.3 Using a Bluetooth Wireless Headset
The iPECS LIP-7024D may be equipped with the option BTU
(Bluetooth Unit) that lets you use a Wireless headset such as the Jabra
BT-200, BT-250 or Plantronics M3000. Using the headset permits you
to move freely around the phone within approximately 10 meters and
maintain a conversation. Before you can use the headset, the headset
must be “paired” with the BTU. Once paired, the headset must be
enabled for use. Operation of the iPECS LIP-7024D with the headset
is the same as with the Speakerphone; merely use the Speaker button
to go on and off-hook. Note during the pairing operation, the headset
and Phone should be as close as possible but not more than 1 meter
apart.
OPERATION
To pair the wireless headset to the BTU;
•Press Trans/Pgm,
•Dial 3,
•Press Hold/Save.
To enable/disable the wireless headset;
•Press Trans/Pgm,
•Dial 4,
•Press Hold/Save.
To unpair the headset should it need to be replaced;
•Press Trans/Pgm,
•Dial 3,
•Press Hold/Save.

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3. Receiving calls
3.1 Answering a call while idle
There are 3 basic types of incoming calls; internal/external ringing
calls, Intercom Voice Announce calls, and Hold recalls.
Your phone may be assigned Ringing Line Preference; calls that ring
are answered by lifting the handset. Otherwise, you must press the
flashing Flex button.
External calls are from CO lines or VoIP channels that are
programmed to ring at your phone. For external calls, Delay Ring may
be assigned allowing others to answer the call before the call rings at
your phone.
External calls to an iPECS Phone will appear under the CO/IP line
button or a LOOP button
You might receive calls forwarded in some manner from another user.
If you provide call coverage for other users, you may also receive
Station Call Coverage calls.
Calls you place on Hold, including Transfers, parked calls, etc. will
recall if left on hold for too long.
ICM Voice Announce calls, which are only available to the iPECS
Phone, are answered based on the ICM Signaling mode at the
receiving phone; in HF (Hands-free) mode, after splash tone and
announcement, speak normally into the microphone. In the PV
(Privacy) mode, lift the handset to respond. You can assign the ICM
Signaling mode in Station Programming.
The LCD will display the calling number or, if available, the name for
the station or CO/VoIP line, CO Line Name Display.
OPERATION
To answer a call ringing at your phone;
•Lift the handset and, if required, press the flashing Flex button, the call
is connected.
To respond to an Intercom Voice Announce call;
•In HF mode signaling, simply speak as normal into the microphone
or,
•In Privacy Mode signaling, lift the handset to respond.

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3.2 Responding to a call a while busy
While you are busy on another call, you may receive Muted Ring,
Camp-On tones, or Voice-Over announcements. Muted Ring is
provided over the speaker of your Phone indicating a Call Waiting.
You may receive Camp On tones, a burst of tones on top of the
existing call, as an indication of another call waiting.
While busy, certain stations can activate Voice Over to your phone. In
this case, you receive audio from both the active call and the Voice
Over announcement at the same time.
You may respond to any of these Off-hook Signals in one of several
ways; you may place your existing call on Hold and respond to the
new incoming call, you may activate One-time DND,you may send a
Silent Text Message or, you may ignore the new call.
Silent Text Message requires a TEXT MESSAGE button, and cannot be
sent to a SLT or other non-display terminal.
The Attendant or Secretary may use Intrusion to announce a call
while you are busy.
OPERATION
To answer a Call Waiting;
•Press Hold/Save and/or,
•Press the flashing Hold/Save button.
To activate One-time DND;
•Press Dnd.
To send a Silent Text Message;
•Press the desired TEXT MESSAGE button.

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3.3 Using Answering Machine Emulation (AME)
When a call is sent to your voice mail-box, you can screen the call as
you would with a normal Answering Machine. The caller’s voice is
played over your speaker while the message is recorded. There are
two methods of notification and call screening provided, Ring or
Speaker mode.
In the Ring mode, you are notified by flashing of the AME (Answering
Machine Emulation) Flex button. You may press the Flex button to
hear the caller as the voice message is stored. In the Speaker mode,
when the call is sent to the Voice Mail-box, the caller’s voice is
automatically broadcast over the speaker of your iPECS Phone.
You may terminate the screening leaving the caller in voice mail to
record a message, talk with the caller and record the conversation in
the mail-box, or answer the call and disconnect the Voice Mail.
OPERATION
To assign an AME button:
Ring Mode Trans/Pgm + FLEX + 564 + 0 + Hold/Save
Speaker Mode Trans/Pgm + FLEX + 564 + 1 + Hold/Save
To screen a call in the Ring mode;
•Press the flashing AME button, the caller’s voice is broadcast over
the station speaker and stored in the Voice Mail-box. In the Speaker
operation mode, broadcast is automatic.
To stop the voice broadcast and leave the caller in Voice Mail;
•Press the illuminated Speaker button.
To talk with the caller and record the conversation in Voice Mail;
•Press the SPEAK Soft button.
To answer the call and cancel the voice message;
•Press the illuminated AME button, the caller is connected and the
Voice Mail disconnected.

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3.4 Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell
which are ringing. The iPECS Phone has 14 Ring Tones available for
differentiating ring from one phone to another. Four of the tones are
stored in the phone’s permanent memory; the remaining ten tones are
in the system’s memory. Four of these ten can be downloaded into the
phone memory for use as the 5th to 8th Ring Tone.
OPERATION
To download a Ring Tone from system’s memory;
•Press Trans/Pgm,
•Dial 1 for Ring Tones,
•Dial 5 for Ring Tone download,
•Dial the memory location to receive the tone (5~8),
•Dial tone number 0~9, tone is heard,
•Press Hold/Save to download.
To select a Ring Tone from the phone’s memory;
•Press the Trans/Pgm button,
•Dial 1 for Ring Tones,
•Dial 1 or 2 for Internal or External ring,
•Dial tone number 1~8,
•Press Hold/Save to make the selection.
3.5 Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring
signals to external bells. You may then answer these calls with
Universal Night Answer (UNA).
OPERATION
To answer a call ringing over an external bell;
•Lift the handset,
•Dial the UNA code 567.

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3.6 Answering Calls to other stations
When nearby stations are ringing, you may pick-up (answer) the call.
You may select to answer a call ringing at a specific station (Directed
Call Pick-Up) or you may choose to answer the oldest call ringing to
your station group (Group Call Pick-Up). Assign a Flex button with
the Group Call Pick-Up code (566) for one-touch access.
Note that Pick-Up will not answer calls on the ringing station’s Private
Line unless you also have an appearance of the Private Line.
OPERATION
To answer a call ringing at another station;
•Lift the handset,
•Dial Directed Call Pick-Up code 7,
•Dial the Intercom Number of the ringing station, call is connected.
To answer a call ringing at a station in your group;
•Lift the handset,
•Dial Group Call Pick-Up code 566, the call is connected.
3.7 Blocking Incoming Calls with Do-Not-Disturb (DND)
When you need quiet, you can activate Do-Not-Disturb and the phone
will not receive ring. Callers will receive a fast busy tone and displays
will indicate the DND status. You can activate Do-Not-Disturb while
busy, One-Time DND. One-Time DND will be active only for the
duration of the present ringing call.
When an Executive activates DND, calls are forward to the Secretary
of the pair automatically.
The Attendants and Secretary may be able to activate DND Override
and Intrude on an active call. The Attendants may also cancel DND at
other stations.
OPERATION
To toggle DND On and Off;
•Press Dnd .
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3.8 Forwarding Calls
3.8.1 Forwarding calls to another station or Voice Mail
You may request or, with Preset Call Forward, the system may divert
your incoming calls to other resources of the system. Resources
include other stations, VSF Voice Mail and External Voice Mail. Your
LCD and the LCD of the forward receiver will both indicate the forward
status.
Call Forward can be activated from your phone or from a different
station, Call Forward, Follow-me. You may define the conditions or
‘type of forward’ as below:
1: Unconditional, all calls to the station, except recalls, are forwarded
internally or externally.
2: Busy, immediately forwards all calls, except recalls, when station is
busy.
3: No Answer, forwards all calls to the station, except recalls, when
the station does not answer within the No Answer timer.
4: Busy/No Answer, forwards calls if the station is busy or does not
answer within the No Answer timer.
When you forward calls from a different station, you may need to enter
your Authorization Code.
Calls on a Private Line will not forward except to a station with an
appearance of the Private Line or to Voice Mail.
OPERATION
To activate Call Forward from your phone to another phone or internal
system resource;
•Lift the handset,
•Press the FWD Soft button,
•Dial the type of forward code 1~4,
•Dial the destination.
To deactivate Call Forward from your phone;
•Press the FWD Soft button.
To activate Call Forward for your phone from a different phone (Call
Forward, Remote);
•Lift the handset,
•Press the FWD Soft button,
•Dial the Remote Call Forward code 0,
•Dial your Authorization code (station number & Password),
•Dial the ‘type of forward’ code 1~4,
•Dial the destination.
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To deactivate Call Forward, Remote;
•Lift the handset,
•Press the FWD Soft button,
•Dial the Remote Call Forward code 0,
•Dial your Authorization code (station number & Password),
•Dial #.
3.8.2 Forwarding calls to an external number
You can forward your calls to an external CO/IP destination. Calls can
be forward from an internal station or a remote location.
You may define the conditions or ‘type of forward’ as below:
1: Unconditional, all calls to the station, except recalls, are forwarded
internally or externally.
2: Busy, immediately forwards all calls to the station, except recalls,
when station is busy.
3: No Answer, forwards all calls to the station, except recalls, when
the station does not answer within the No Answer timer.
4: Busy/No Answer, forwards calls if the station is busy or does not
answer within the No Answer timer.
When you forward calls from a different station or a remote location,
you may need to enter your Authorization Code. In addition, from a
remote location, you must access the system through a DISA enabled
CO line.
OPERATION
To activate Call Forward, Off Premise (forward to an external number)
from your phone;
•Lift the handset,
•Press the FWD Soft button,
•Dial the ‘type of forward’ code 1~4,
•Press Speed,
•Dial Speed Dial bin number,
•Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number)
from a different phone;
•Lift the handset,
•Press the FWD Soft button,
•Dial the Remote Call Forward code 0,
•Dial your Authorization code (station number & Password),
•Dial the ‘type of forward’ code 1~4,
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•Press Speed,
•Dial Speed Dial bin number,
•Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number)
from a remote location;
•Lift the handset,
•Dial the telephone number of a DISA assigned CO line,
•While receiving dial-tone, dial the Call Forward feature code 554,
•Dial your Authorization Code (station number & Password)
•Dial the ‘type of forward’ code 6~9,
•Dial Speed Dial bin number,
•Replace the handset, return to idle.
3.8.3 Forwarding callers to a Text Message
Using an iPECS Phone, you may request the system return a ‘Text
Message’ to callers. The LCD of the caller’s iPECS Phone will show
the selected message. Internal callers receive the selected message
or you can send a text message in response to an internal call, Silent
Text Message.
There are 11 Custom Display Messages each up to 24 characters.
Ten are assigned by the Attendant and one assigned by you, see
Station Speed Dial Character entry chart.
In addition, there are ten fix Pre-Selected Text Messages, some allow
auxiliary input for time, date, etc., see bold italics below.
Msg # Text
01 LUNCH RETURN AT HH:MM
02 ON VACATION
RETURN DATE MM:DD
03 OUT OF OFFICE
RETURN AT TIME HH:MM
04 OUT OF OFFICE
RETURN DATE MM:DD
05 OUT OF OFFICE
RETURN UNKNOWN
06 CALL ;UP TO 17 DIGITS
07 IN OFFICE :STA XXXX
08 IN MEETING
RETURN AT TIME HH:MM
09 AT HOME
10 AT BRANCH OFFICE
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OPERATION
To activate Custom or Pre-Selected Message Forward;
•Press Trans/Pgm,
•Dial User Program feature code 51,
•Dial the two-digit text Message code (00-20),
•Dial any auxiliary input for messages 01~04 and 06~08,
•Press Hold/Save, forward confirmed.
To cancel activated Message;
•Press the FWD Soft button.
To program the Station Custom Message (00) at your station;
•Press Trans/Pgm,
•Dial User Program feature code 52,
•Enter Message contents, up to 24 characters,
•Press Hold/Save, message saved.

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4. Placing a call
4.1 Internal Calls
4.1.1 Placing Intercom calls
You can place calls to other stations in the system over the Intercom.
The call will ring or, for an ICM Voice Announce call, you will hear
splash tone. Ring or Voice Announce is normally determined by
settings at the called station but you may change this by dialing ‘#’
after calling the user. By changing the mode, a Voice Announce call
will ring or a ringing call will allow Voice Announce.
You can assign a Flex button for Direct Station Selection/Busy
Lamp Field (DSS/BLF). A DSS/BLF button lets you call the other
station with a single button press. The button LED displays the other
station’s status, On, is busy, Off, is idle.
When you go off-hook, you may connect to another station or system
resource automatically. This Prime Line Preference may be
immediate or delayed allowing you to take other actions during the
delay. Otherwise, you may press another Flex button before going off-
hook to override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone will time-out
and after receiving Howler Tone, your phone will be placed out-of-
service in Intercom Lock-Out. You must hang-up to return to a
normal state.
OPERATION
To place an Intercom call;
•Lift the handset,
•Dial the Intercom number of the desired station,
•At answer or Splash tone, speak to the called party.

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4.1.2 Calls to a busy station, Camp-On
If your called party is busy, you may activate Camp-On,Callback or
Voice Over to the station. With Camp-On, you wait off-hook for the
called station to answer. With Callback, you wait on-hook for the
station to return to idle at which time; the system will recall you and
then automatically call the previously busy station.
If you are the Attendant or Secretary, you may activate Intrusion. You
may also use Step Call; dial the next station by dialing just the last
digit of the Intercom number.
OPERATION
To wait off-hook for a busy station, Camp-On;
•Dial ‘*’ and await answer.
To wait on-hook for a busy station; Callback;
•Press Call Back and hang-up.
To make a Voice Over announcement to a busy station;
•Dial #, after splash-tone, speak.
4.1.3 To leave a Message Wait
If the called user does not answer or is in DND, you may leave a
Message Wait. The called user will receive a Message Wait
indication; the LED of the Call Back button will flash.
OPERATION
To activate Message Waiting,
•Press Call Back and hang-up.
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