Kohler Levity Operating instructions

20171297051-17.vsd ©KohlerCo.-
Troubleshooting
USA/Canada: 1-800-4KOHLER / México: 001-877-456-4537 / kohler.com
Leaking
Levity Shower and Bath Doors
B1
7
Where is the leaking
occurring?
16
Install the seal
service kit.
No
12
Close both door panels, with the
inside panel closest to the
showerhead. Do the bottom
bumpers contact the wall on
both sides? Does the top of the
glass contact the top bumper on
both sides? Both answers must
be yes to select yes.
11
Does the bath or
shower ledge have
curved corners?
20
Does the threshold
have silicone sealant
along the outside
edge?
21
Apply 100% silicone sealant to
the outside edge of the
threshold. Allow sealant to cure
per the manufacturer’s
instructions before using the
shower.
22
Remove the silicone sealant and clean the
surface. Reapply 100% silicone sealant to the
outside edge of the threshold. Allow sealant to
cure per the manufacturer’s instructions before
using the shower.
Yes
No
Yes
14
Does the bottom of
each wall jamb and
wall jamb cover
match the curvature
of the bath or shower
ledge?
8
Is there silicone sealant
around the inside and
outside of the wall jambs?
9
Apply 100% silicone
sealant around the wall
jambs. Allow sealant to
cure per the manufacturer’s
instructions before using
the shower.
19
Is there silicone
sealant around the
inside and outside of
the wall jambs?
18
Apply 100% silicone sealant
around the wall jambs. Allow
sealant to cure per the
manufacturer’s instructions
before using the shower.
Yes
Wall Jambs
Under Threshold
Door Panels
No No
No
Yes
15
Refer to the help topic and
video below to adjust the
rollers so the door panels
are flush with the walls. Is
the leaking still occurring?
17
Issue resolved.
No
Yes
No
Yes
10
To “Page Two.”
Side
5
To “Page Three.”
1
Reference the top bumpers
of your shower door to
determine when the door
was manufactured. Is the
word “KOHLER” stamped
along the side or the
bottom of the top bumpers?
Bottom
2
Using a level and a
tape measure, check
the walls for plumb.
Are the walls within
3/8" of plumb?
3
Close both door panels, with the
inside panel closest to the
showerhead. Refer to the help
topic and video below to adjust
the rollers so the door panels
are flush with the walls. Is the
leaking still occurring?
No
Yes 6
Install the seal
service kit.
Yes
4
Issue resolved.
No
13
Remove the covers and the wall
jambs. Refer to the installation
guide and shape the wall jambs and
covers to match the curvature of the
ledge. Reinstall the wall jambs and
apply 100% silicone sealant around
the wall jambs. Adjust the rollers so
the door panels are flush with the
walls.
Yes

20171297051-17.vsd ©KohlerCo.-
Troubleshooting
USA/Canada: 1-800-4KOHLER / México: 001-877-456-4537 / kohler.comB2
29
When using the
shower, is the inside
door panel closest to
the showerhead?
23
Is the leaking
occurring between
the door panels or
under the door
panels?
Between
24
Refer to the help topic and
video below to adjust the
rollers so the bottom of the
door panels are closer to the
threshold. Close both door
panels, with the inside panel
closest to the showerhead.
Ensure the door panels are still
flush with the walls. Is the
leaking still occurring?
25
Remove the wall
jamb covers. Are the
cleats installed tight
to the top of the wall
jambs?
28
Refer to the installation
guide and video below to
reinstall the wall jambs
and cleats correctly.
26
Issue resolved.
Yes
Under Yes No
No
Yes
No
27
Make sure any
showerheads are
pointed away from
the door panels.
30
Slide the inside door
panel closest to the
showerhead when
using the shower. Is
the leaking still
occurring?
31
Is the centerguide
installed?
36
Make sure any
showerheads are
pointed away from
the door panels.
32
Issue resolved.
No
Yes
35
The door is not sized
correctly for the finished
opening. Replace the
door with a model that is
the correct size for the
finished opening.
34
Close both door
panels, with the
inside panel closest
to the showerhead.
Do the panels
overlap over the
centerguide?
33
Refer to the
installation guide and
video to install the
centerguide.
No
Yes
Yes
No

20171297051-17.vsd ©KohlerCo.-
Troubleshooting
USA/Canada: 1-800-4KOHLER / México: 001-877-456-4537 / kohler.com
41
Where is the leaking
occuring?
50
Install the seal
service kit.
No
46
Close the doors, with the
inside panel closest to the
showerhead. Do the bottom
bumpers contact the wall
on both sides?
45
Does the bath or
shower ledge have
curved corners?
53
Does the threshold
have silicone sealant
along the outside
edge?
54
Apply 100% silicone sealant to
the outside edge of the
threshold. Allow the sealant to
cure per the manufacturer’s
instructions before using the
shower.
Yes
56
Remove the silicone sealant
and clean the surface. Reapply
100% silicone sealant to the
outside edge of the threshold.
Allow the sealant to cure per the
manufacturer’s instructions
before using the shower.
Yes
No
Yes
48
Does the bottom of
each wall jamb
match the curvature
of the bath or shower
ledge?
42
Is there silicone sealant
around the inside and
outside of the wall jambs?
43
Apply 100% silicone
sealant around the wall
jambs. Allow the sealant to
cure per the manufacturer’s
instructions before using
the shower.
52
Is there silicone
sealant around the
inside and outside of
the wall jambs?
55
Apply 100% silicone sealant
around the wall jambs. Allow the
sealant to cure per the
manufacturer’s instructions
before using the shower.
Yes
47
Remove the wall
jambs. Refer to the
installation guide and
shape the wall jambs
to match the
curvature of the
ledge. Reinstall the
wall jambs.
Wall Jambs
Under Threshold
Door Panels
No
No
B
No
Yes
49
Refer to the help topic and
video below to adjust the
rollers so the bottom
bumpers contact the wall.
Issue resolved?
51
Issue resolved.
No
No
Yes
Yes
44
To “Page Four.”
3
37
Using a level and a
tape measure, check
the walls for plumb.
Are the walls within
3/8" of plumb?
38
Close both door panels, with the
inside panel closest to the
showerhead. Refer to the help topic
and video below to adjust the rollers
so the door panels are flush with the
walls. Is the leaking still occurring?
39
Install the seal
service kit.
40
Issue resolved.
Yes
No
YesNo

20171297051-17.vsd ©KohlerCo.-
Troubleshooting
USA/Canada: 1-800-4KOHLER / México: 001-877-456-4537 / kohler.com
63
When using the
shower, is the inside
door panel closest to
the showerhead?
57
Is the leaking
occurring between
the door panels or
under the door
panels?
Between
58
Close both door panels, with the
inside panel closest to the
showerhead. Refer to the help
topic and video below to adjust the
rollers so the door panels are flush
with the walls. Is the leaking still
occurring?
59
Are the top of the
cleats level with the
top of the wall
jambs? Are the
cleats touching the
wall jambs? Both
answers must be yes
to select yes.
60
Refer to the installation
guide below and reinstall
the wall jambs and cleats
correctly.
61
Issue resolved.
Yes
Under Yes No
No
Yes
No
B
62
Make sure any
showerheads are
pointed away from
the door panels.
64
Slide the inside door
panel closest to the
showerhead when
using the shower. Is
the leaking still
occurring?
Yes
No
4
65
Is the centerguide
installed?
70
Make sure any
showerheads are
pointed away from
the door panels.
69
The door is not sized
correctly for the finished
opening. Replace the
door with a model that is
the correct size for the
finished opening.
68
Close the door
panels so the inside
panel is closest to
the showerhead. Do
the panels overlap
over the
centerguide?
66
Refer to the help
topic below and
install the
centerguide.
No
Yes
Yes
No
67
Issue resolved.