Lenovo ThinkSERVER TS130 Owner's manual

ThinkServerTS130
HardwareMaintenanceManual
MachineTypes:1098,1100,1105,and1106

Note:Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinAppendixC“Notices”
onpage109andtheWarrantyandSupportInformationdocumentonthedocumentationDVD.
FirstEdition(May2011)
©CopyrightLenovo2011.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Chapter1.Aboutthismanual.....1
ImportantSafetyInformation..........1
Safetyinformation..............2
ImportantinformationaboutreplacingRoHS
compliantFRUs...............7
Chapter2.Generalinformation.....9
Featuresandspecications...........9
Softwareprograms.............11
EasyStartup..............11
Reliability,availability,andserviceability...11
Chapter3.Diagnosticsand
troubleshooting............13
PC-DoctorforDOS.............13
Creatingadiagnosticdisc........13
Runningthediagnosticprogramfroma
diagnosticdisc.............13
Navigatingthroughthediagnosticprogram.14
Runningtests.............14
Viewingthetestlog...........15
Basictroubleshooting............15
Generalproblems............15
Troubleshootingtables...........16
Harddiskdrivebooterror........16
Powersupplyproblems.........17
Beepsymptoms............17
POSTerrorcodes............17
EasyStartupproblems..........19
Miscellaneouserrormessages......20
Undeterminedproblems.........21
Chapter4.Locatingparts,controls,
LEDs,andconnectors........23
Frontview................23
FrontcontrolpanelLEDs...........23
Rearview.................24
Locatingpartsonthesystemboard......26
Internalcomponents............27
Chapter5.ReplacingFRUs......29
Guidelines................29
Basicguidelines............29
Systemreliabilityguidelines........30
Handlingstatic-sensitivedevices.....30
Workinginsidetheserverwiththepoweron.31
Guidelinesfortrainedservicetechnicians....31
Inspectingforunsafeconditions......31
Guidelinesforservicingelectricalequipment.32
Removingtheservercover..........33
Removingandreinstallingthefrontbezel....34
Installing,removing,orreplacingoptionalhardware
devices.................35
InstallingorreplacingaPCIcard......35
InstallingorremovingtheEthernetcard...38
Installingorremovingamemorymodule...39
Installingorreplacingtheopticaldrive...41
Replacingtheprimaryharddiskdrive....43
Installingorreplacingthesecondaryharddisk
drive.................46
Installing,removing,orreplacinghardware
devices.................49
Replacingthepowersupplyassembly...50
Replacingtheheatsinkandfanassembly..52
ReplacingthefrontaudioandUSB
assembly...............54
Replacingthefrontfanassembly.....55
Replacingtherearfanassembly......57
Replacingthemicroprocessor.......59
Replacingthesystemboardbattery....62
Replacingthesystemboard.......63
Completingthepartsreplacement.......66
Connectingthecables..........67
Turningontheserver..........67
Turningofftheserver..........67
Connectingexternaldevices.......68
Updatingtheserverconguration.....68
Chapter6.Partslisting........69
Replaceableservercomponents........69
Shipgroup................75
Powercords...............76
Chapter7.Conguringtheserver..83
UsingtheSetupUtilityprogram........83
StartingtheSetupUtilityprogram.....83
IntroductionoftheBIOSitems.......83
Viewingandchangingsettings......96
Usingpasswords............96
Enablingordisablingadevice.......98
Selectingastartupdevice........99
ExitingfromtheSetupUtilityprogram....99
ConguringRAID..............99
RAIDlevel...............99
©CopyrightLenovo2011i

ConguringthesystemBIOStoenableSATA
RAIDfunctionality............100
CreatingRAIDvolumes.........100
DeletingRAIDvolumes.........100
Resettingdiskstonon-RAID.......101
Updatingthermware............101
UsingtheEasyUpdateFirmwareUpdater
program...............101
UsingtheThinkServerEasyStartupprogram...102
Updatingsystemprograms..........102
Usingsystemprograms.........102
Updating(ashing)theBIOSfromadisc...103
Updating(ashing)theBIOSfromyour
operatingsystem............103
RecoveringfromaPOSTandBIOSupdate
failure................104
AppendixA.Information
resources..............105
SafetyandWarranty............105
LenovoWebsite(http://www.lenovo.com)....105
LenovoSupportWebsite..........105
AppendixB.Helpandservice...107
Usingthedocumentation..........107
Callingforservice.............107
Usingotherservices............108
Purchasingadditionalservices........108
AppendixC.Notices........109
Trademarks................110
Importantnotes..............110
PolyvinylChloride(PVC)cableandcordnotice..110
Recyclinginformation............110
Batteryreturnprogram..........111
Requirementforbatteriescontaining
perchlorate..............112
Particulatecontamination..........112
ImportantinformationfortheEuropeanDirective
2002/96/EC................113
RestrictionofHazardousSubstancesDirective
(RoHS)..................116
ChinaRoHS..............117
Turkishstatementofcompliance......117
UkraineRoHS.............118
GermanOrdinanceforWorkglossstatement...118
Electronicemissionnotices..........118
FederalCommunicationsCommission(FCC)
Statement...............118
Index.................121
iiThinkServerTS130HardwareMaintenanceManual

Chapter1.Aboutthismanual
ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin
yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,
andinstructionsforreplacingfailingcomponents.
Replaceablecomponentsareofthreetypes:
•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.
IfLenovo®installsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.
•Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor
requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated
fortheserver.
•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.
Themostrecentversionofthisdocumentisavailableathttp://www.lenovo.com/support.
BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.See“ImportantSafety
Information”onpage1.
Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand
SupportInformationdocument.
ImportantSafetyInformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp“ACHTUNG”oder“VORSICHT”indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen.
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni.
Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções.
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo20111

Safetyinformation
Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumber
isusedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsof
thecautionordangerstatementintheSafetyInformationdocument.Forexample,ifadangerstatement
islabeled“Statement1,”translationsforthisdangerstatementareintheSafetyInformationdocument
under“Statement1.”
Besuretoreadandunderstandallcautionanddangerstatementsinthisdocumentbeforeyouperformthe
procedures.Readandunderstandanyadditionalsafetyinformationthatcomeswiththeserveroroptional
devicebeforeyouinstall,remove,orreplacethedevice.
Statement1
DANGER
Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.
Toavoidashockhazard:
•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationofthis
productduringanelectricalstorm.
•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou
openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.
•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening
coversonthisproductorattacheddevices.
Toconnect:Todisconnect:
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndevicesON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
2ThinkServerTS130HardwareMaintenanceManual

Statement2
DANGER
Dangerofexplosionifbatteryisincorrectlyreplaced.
Whenreplacingthelithiumcoincellbattery,useonlythesameoranequivalenttypethatis
recommendedbythemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperly
used,handled,ordisposedof.
Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
Statement3
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
Chapter1.Aboutthismanual3

Statement4
≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)
<32kg(70.5lb)<55kg(121.2lb)<100kg(220.5lb)
CAUTION:
Usesafepracticeswhenlifting.
Statement5
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.T oremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
Statement6
CAUTION:
Ifyouinstallastrain-reliefbracketoptionovertheendofthepowercordthatisconnectedtothe
device,youmustconnecttheotherendofthepowercordtoaneasilyaccessiblepowersource.
Statement7
CAUTION:
Ifthedevicehasdoors,besuretoremoveorsecurethedoorsbeforemovingorliftingthedeviceto
avoidpersonalinjury.Thedoorswillnotsupporttheweightofthedevice.
4ThinkServerTS130HardwareMaintenanceManual

Statement8
CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.
Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.
Statement9
CAUTION:
Toavoidpersonalinjury,disconnectthehot-swapfancablesbeforeremovingthefanfromthedevice.
Statement10
CAUTION:
Thefollowinglabelindicatessharpedges,corners,orjointsnearby.
Statement11
CAUTION:
Thefollowinglabelindicatesahotsurfacenearby.
Statement12
DANGER
Overloadingabranchcircuitispotentiallyarehazardandashockhazardundercertainconditions.Toavoid
thesehazards,ensurethatyoursystemelectricalrequirementsdonotexceedbranchcircuitprotection
requirements.Refertotheinformationthatisprovidedwithyourdeviceforelectricalspecications.
Chapter1.Aboutthismanual5

Statement13
CAUTION:
Makesurethattherackissecuredproperlytoavoidtippingwhentheserverunitisextended.
Statement14
CAUTION:
SomeaccessoryoroptionboardoutputsexceedClass2orlimitedpowersourcelimitsandmustbe
installedwithappropriateinterconnectingcablinginaccordancewiththenationalelectriccode.
Statement15
CAUTION:
Thepower-controlbuttononthedevicedoesnotturnofftheelectricalcurrentsuppliedtothe
device.Thedevicealsomighthavemorethanoneconnectiontodcpower.Toremoveallelectrical
currentfromthedevice,ensurethatallconnectionstodcpoweraredisconnectedatthedcpower
inputterminals.
Statement16
CAUTION:
Toreducetheriskofelectricshockorenergyhazards:
•Thisequipmentmustbeinstalledbytrainedservicepersonnelinarestricted-accesslocation,as
denedbytheNECandthelatesteditionofIEC60950,TheStandardforSafetyofInformation
TechnologyEquipment.
•Connecttheequipmenttoareliablygroundedsafetyextralowvoltage(SELV)source.AnSELV
sourceisasecondarycircuitthatisdesignedsothatnormalandsinglefaultconditionsdonot
causethevoltagestoexceedasafelevel(60Vdirectcurrent).
•Thebranchcircuitovercurrentprotectionmustberatedinaccordancewithlocalbuildingcodes.
•Use16AmericanWireGauge(AWG)or1.3mm2copperconductoronly,notexceeding3meters
inlength.
•Torquethewiring-terminalscrewsto12inch-pounds(1.4newton-meters).
•Incorporateareadilyavailableapprovedandrateddisconnectdeviceintheeldwiring.
Statement17
CAUTION:
ThisproductcontainsaClass1Mlaser.Donotviewdirectlywithopticalinstruments.
6ThinkServerTS130HardwareMaintenanceManual

Statement18
CAUTION:
Donotplaceanyobjectontopofrack-mounteddevices.
Statement19
CAUTION:
Hazardousmovingparts.Keepngersandotherbodypartsaway.
Statement20
CAUTION:
Thebatteryisalithiumionbattery.Toavoidpossibleexplosion,donotburnthebattery.Exchangeit
onlywiththeLenovo-approvedpart.Recycleordiscardthebatteryasinstructedbylocalregulations.
ImportantinformationaboutreplacingRoHScompliantFRUs
RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective
(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS
requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe
EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto
haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso
benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe
compliant.
Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique
FRUpartnumbers.
LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers
tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain
someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo
producescontainingRoHScompliantparts.
Chapter1.Aboutthismanual7

RoHScompliantThinkServer®TS130partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed
RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas
compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.
ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006
CurrentororiginalpartReplacementFRUCurrentororiginalpartReplacementFRU
Non-RoHSCanbeNon-RoHS
Non-RoHSCanbeRoHS
Non-RoHSCansubtoRoHS
RoHSMustbeRoHS
MustbeRoHSMustbeRoHS
Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe
distributioncenteratthetimeoforder.
8ThinkServerTS130HardwareMaintenanceManual

Chapter2.Generalinformation
Thischapterprovidessomegeneralinformationaboutyourserver.
Featuresandspecications
Thefollowingtableprovidesinformationaboutthefeaturesandspecicationsoftheserver.Depending
ontheservermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.For
informationaboutyourspecicmodel,usetheSetupUtilityprogram.See“UsingtheSetupUtilityprogram”
onpage83.
©CopyrightLenovo20119

Table1.Featuresandspecications
Microprocessor(s):SupportuptotwoIntel®Xeon®
dual-core,quad-core,orhex-coremicroprocessors
(internalcachesizevariesbymodeltype)
Forthespecictypeandspeedinformationaboutthe
microprocessor,usetheSetupUtilityprogram.See
“UsingtheSetupUtilityprogram”onpage83.
Foralistofsupportedmicroprocessors,goto
http://www.lenovo.com/thinkserverandclickOptions
undertheProductstab.
Memory
•SupportsuptofourDDR3ECCUDIMMs(doubledata
rate3errorcorrectioncodeunbuffereddualinline
memorymodules)
•Types:1333MHz,DDR3registeredSDRAMDIMMs
Internaldrives
•SerialAdvancedTechnologyAttachment(SATA)hard
diskdrive
•SATAopticaldrive
Videosubsystem
•IntegratedgraphicsforaVideoGraphicsArray(VGA)
connectorandaDisplayPortconnector
Connectivity
•100/1000MbpsintegratedEthernetcontroller
Powersupply:Yourservercomeswithoneofthe
followingpowersupplies:
•280–wattauto-sensingpowersupply
•320–wattauto-sensingpowersupply
Expansion
•Twoopticaldrivebays
•Twoharddiskdrivebays
•TwoPCIcardslots
•OnePCIExpressx1cardslot
•OnePCIExpressx16cardslot
Systemmanagementfeatures
•Abilitytostorepower-onself-test(POST)hardware
testresults
•Automaticpower-onstartup
•IntelActiveManagementTechnology(AMT)
•IntelHyper-Threadingtechnology(somemodels)
•IntelRapidStorageTechnology(RST)
•PrebootExecutionEnvironment(PXE)
•SystemManagement(SM)UEFIandSMsoftware
•WakeonLAN
•WakeonRing(intheSetupUtilityprogram,thisfeature
iscalledSerialPortRingDetectforanexternalmodem)
Input/Output(I/O)features
•EightUniversalSerialBus(USB)connectors(twoon
thefrontpanelandsixontherearpanel)
•One9-pinserialport
•OneEthernetconnector
•OneDisplayPortconnector
•OneVGAmonitorconnector
•Threeaudioconnectorsontherearpanel(audioline-in
connector,audioline-outconnector,andmicrophone
connector)
Preinstalledoperatingsystem
Somemodelsarepreinstalledwithoneofthefollowing
operatingsystems:
•Microsoft®WindowsServer®2008R2Foundation
•MicrosoftWindows®SmallBusinessServer(SBS)
Aurora
Operatingsystem(s),supported
•MicrosoftWindowsServer2008R2Foundation
•MicrosoftWindowsServer2008R2(ServicePack1)
•MicrosoftWindowsSmallBusinessServer(SBS)
Aurora
•MicrosoftWindowsSmallBusinessServer(SBS)7
•MicrosoftWindowsMultipointServer
10ThinkServerTS130HardwareMaintenanceManual

Table1.Featuresandspecications(continued)
Integratedfunctions:
•Ethernetcontrollers(Theservercomeswithtwo
integratedGigabitEthernetcontrollers,whichsupport
connectionto100Mbpsor1000Mbpsnetwork.)
•Oneserialport
•OneVideoGraphicsArray(VGA)monitorconnector
•SixUSBconnectors(twofrontandfourrear)
•OneRJ-45Ethernetconnectorsontherearpanel
•EightdiagnosticLEDs
Size:
•Width:174.8mm(6.88inches)
•Height:377.3mm(14.85inches)
•Depth:406.7mm(16.01inches)
Weight:Maximumconguration:11.2kg(24.7lbs)
Electricalinput
•Inputvoltage:
–Lowrange:
Minimum:90Vac
Maximum:137Vac
–Highrange:
Minimum:180Vac
Maximum:264Vac
Environment
•Airtemperature:
Operating:10°Cto35°C(50°Fto95°F)
Non-operating:-40°Cto60°C(14°Fto140°F)(with
package)
Non-operating:-10°Cto60°C(14°Fto140°F)
(withoutpackage)
•Humidity:
Operating:10%to80%(non-condensing)(10%
perhour)
Non-operating:10%to90%(non-condensing)
(10%perhour)
•Altitude:
Operating:-50to10000ft(-15.2to3048m)
Non-operating:-50to35000ft(-15.2to10668m)
Securityfeatures
•Computrace
•Enablingordisablingadevice
•EnablingordisablingUSBconnectorsindividually
•Harddiskdrivepassword
•Power-OnPassword(POP)andAdministrator
PasswordforUEFIaccess
•Startupsequencecontrol
•Startupwithoutkeyboardormouse
•Supportforanintegratedcablelock(Kensingtonlock)
•Supportforapadlock
•TrustedPlatformModule(TPM)
Softwareprograms
Lenovoprovidessoftwaretohelpgetyourserverupandrunning.
EasyStartup
TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported
MicrosoftWindowsandLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartupprogram
isprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).The
userguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram
interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage102.
Reliability,availability,andserviceability
Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign
features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof
theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.
TheserverhasthefollowingRASfeatures:
Chapter2.Generalinformation11

•AdvancedCongurationandPowerInterface(ACPI)
•AdvancedDesktopManagementInterface(DMI)
•Automaticmemorydownsizingonerrordetection
•Automaticrestartonnon-maskableinterrupt(NMI)
•Availabilityofmicrocodelevel
•Built-in,menu-drivensetup,systemconguration,andRAIDconguration
•Built-inmonitoringforfan,temperature,andvoltage
•Coolingfanswithspeed-sensingcapability
•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)
•Errorcodesandmessagestohelpyouidentifyproblems
•Generatingerrorlogsforthepower-onself-test(POST)failures
•Hot-swapSASharddiskdrives
•IntegratedEthernetcontrollers
•IntelligentPlatformManagementInterface(IPMI)2.0
•Power-onself-test(POST)
•Standbyvoltageforsystem-managementfeaturesandmonitoring
•System-errorlight-emittingdiode(LED)onthefrontpanel
•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin
thenonvolatilememoryforeasierremotemaintenance
12ThinkServerTS130HardwareMaintenanceManual

Chapter3.Diagnosticsandtroubleshooting
Thischapterintroducessomebasicdiagnosticandtroubleshootingprograms.Ifyourserverproblemisnot
describedhere,seeAppendixB“Helpandservice”onpage107foradditionaltroubleshootingresources.
Thischapterprovidesinstructionsonthefollowingtopics:
•“PC-DoctorforDOS”onpage13
•“Basictroubleshooting”onpage15
•“Troubleshootingtables”onpage16
PC-DoctorforDOS
ThePC-DoctorforDOSdiagnosticprogramisusedtotesthardwarecomponentsofyourserver.Itisalso
usedtoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourserver.If
youareunabletoisolateandrepairtheproblemyourselfafterrunningthePC-DoctorforDOSdiagnostic
program,saveandprinttheloglescreatedbythePC-DoctorforDOSdiagnosticprogram.Youwillneed
thelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.
YoucandownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom
http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe
Windowsoperatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostartthe
Windowsoperatingsystem.YoucanrunthePC-DoctorforDOSdiagnosticprogramfromadiagnostic
discthatyoucreated.
Creatingadiagnosticdisc
Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.
Tocreateadiagnosticdisc,dothefollowing:
1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram
fromhttp://www.lenovo.com/support.
2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.
Runningthediagnosticprogramfromadiagnosticdisc
Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou
created.
Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:
1.Makesuretheopticaldriveyouwanttouseissetastherstbootdeviceinthestartupdevicesequence.
2.Makesuretheserveristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic
programopens.
Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.
However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating
system,youneedtorestarttheservertoaccessthediagnosticprogram.
3.Followtheinstructionsonthescreentoselectthediagnostictestthatyouwanttorun.
Note:Foradditionalhelp,presstheF1key.
©CopyrightLenovo201113

4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.
Navigatingthroughthediagnosticprogram
Usethecursormovementkeystonavigatethroughthemenus.
•Toselectamenuitem,pressEnter.
•Toreturntothepreviousmenu,pressEsc.
•Toviewthehelpinformationsystem,pressF1.
Runningtests
Therearefourwaystorunthediagnostictests.
•Usingthecursormovementkeys,selectRunNormalTestorRunQuickT estfromtheDiagnosticsmenu
andthenpressEnter.Thisautomaticallyrunsapre-denedgroupoftestsfromeachtestcategory.By
selectingRunQuickT est,aquicktestwillbestarted.ByselectingRunNormalTest,amoreextensive
setoftestswillbestartedandwilltakelongertocomplete.
•PressF5toautomaticallyrunallselectedtestsinallcategories.
•Fromwithinatestcategory,pressCtrl+Entertoautomaticallyrunonlytheselectedtestsinthatcategory.
•Usingthecursormovementkeys,highlightasingletestwithinatestcategory,andthenpressEnter.
Thisrunsonlythattest.
PressEscatanytimetostopthetestingprocess.
Testresults(N/A,PASSED,FAILED,ABORTED)aredisplayedintheeldbesidethetestdescriptionandin
thetestlog.See“Viewingthetestlog”onpage15.
Toselectoneormoretests,dothefollowing:
1.Openthecorrespondingtestcategory.
2.Usingthecursormovementkeys,selectthedesiredtest.
3.Pressthespacebar.Aselectedtestismarkedby>>.Pressingthespacebaragainde-selectsa
testandremovesthe>>mark.
4.Repeatsteps2and3abovetoselectalldesiredtests.
Testresults
Diagnosticstestresultsproducethefollowingerrorcodeformat:
FunctionCodeFailureTypeDeviceIDDateChkDigitsText
•FunctionCode:Representsthefeatureorfunctionwithintheserver.
•FailureType:Representsthetypeoferrorencountered.
•DeviceID:Containsthecomponent'sunitIDthatcorrespondstoacertaindiskdrive,removablemedia
drive,serialorparallelport,processor,specicRIMM,oradeviceonthePCIbus.
•Date:Containsthedatewhenthediagnostictestwasrun.ThedateisretrievedfromCMOSandis
displayedintheYYYYMMDDformat.
•ChkDigits:Containsa2-digitcheck-digitvaluetoensurethefollowing:
–Diagnosticswererunonthespecieddate.
–Diagnosticswererunonthespeciedserver.
–Thediagnosticerrorcodeisrecordedcorrectly.
14ThinkServerTS130HardwareMaintenanceManual

•T ext:Descriptionoftheerror.
Note:See“POSTerrorcodes”onpage17forerrorcodelistings.
Formattingtheharddiskdrive
Thediagnosticsprogramofferstwoharddiskdriveformattingmethods:
•QuickErase
•FullErase
ThequickerasemethodprovidesaDOSutilitythatperformsthefollowing:
•DestroystheMasterBootRecord(MBR)ontheharddiskdrive.
•DestroysallcopiesoftheFATTableonallpartitions(boththemasterandbackup).
•Destroysthepartitiontable.
•Providesmessagesthatwarntheuserthatthisisanon-recoverableprocess.
ThefullerasemethodprovidesaDOSutilitythatperformsthefollowing:
•Performsallthestepsinquickerase.
•ProvidesaDOSutilitythatwritesrandomdatatoallsectorsoftheharddiskdrive.
•Providesanestimateoftimetocompletionalongwithavisualrepresentationofcompletionstatus.
•Providesmessagesthatwarntheuseraboutanon-recoverableprocess.
Important:Makesurethatalldataisbackedupbeforeusingthequickeraseorfullerasefunction.
Torunaquickeraseorfulleraseoperation,dothefollowing:
1.SelecttheUTILITYoptiononthetoolbarandpressEnter.
2.SelecteithertheQUICKERASEHARDDISKorFULLERASEHARDDISKoptionandfollowthe
instructionsonthescreen.
Viewingthetestlog
Errorsreportedbythediagnostictestwillbedisplayedasafailure.
Toviewdetailsofafailureortoviewalistoftestresults,usethefollowingprocedurefromanytestcategory
screen:
1.PressF3toactivatethelogle.
2.PressF3againtosavetheleorpressF2toprintthele.
Basictroubleshooting
Thefollowingtablesprovideinformationtohelpyoutroubleshootyourserverproblems.
Note:Ifyoucannotcorrecttheproblem,havetheserverserviced.Foralistofserviceandsupporttelephone
numbers,refertotheWarrantyandSupportInformationdocumentat:
http://www.lenovo.com/support/phone
Generalproblems
Thefollowingtabledescribesthegeneralproblemsandsuggestedactionstocorrectdetectedproblems.
Chapter3.Diagnosticsandtroubleshooting15

SymptomAction
Theserverdoesnotstartwhen
youpressthepowerswitch.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearoftheserverandtoaworking
electricaloutlet.
•Ifyourserverhasasecondarypowerswitchontherearoftheserver,makesure
thatitisswitchedon.
•Thepowerindicatoronthefrontoftheserverison.
•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour
countryorregion.
Themonitorscreenisblank.Verifythat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectorontheserver.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour
countryorregion.
•Ifyourserverhastwomonitorconnectors,besuretousetheconnectoron
thegraphicscard.
Theoperatingsystemdoesnot
start.
Verifythatthestartupsequenceincludesthedevicewheretheoperatingsystem
resides.Usually,theoperatingsystemisontheharddiskdrive.Formore
information,see“Selectingastartupdevice”onpage99.
Theserverbeepsmultipletimes
beforetheoperatingsystem
starts.
Verifythatnokeysarestuck.
Troubleshootingtables
Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,dothefollowing
beforeusingthetroubleshootingtables:
1.Checkthesystem-errorLEDontheoperatorinformationpaneltoseeifitislit.
2.Removethesoftwareordevicethatyoujustadded.
3.Runthediagnosticteststodeterminewhethertheserverisrunningcorrectly.
4.Reinstallthenewsoftwareornewdevice.
Harddiskdrivebooterror
Aharddiskdrivebooterrorcanhavethefollowingcauses.
SymptomFRU/Action
Thestartupdriveisnotinthebootsequencein
conguration.Checkthecongurationandensurethestartupdriveis
inthebootsequence.
Nooperatingsystemisinstalledonthebootdrive.Installanoperatingsystemonthebootdrive.
16ThinkServerTS130HardwareMaintenanceManual