LOCKLY GUARD DEFENDER 238LM User manual

WWW.LOCKLYPRO.COM
FOR COMMERCIAL USE & PROFESSIONAL INSTALLATION
USER MANUAL
DEFENDER
(238LM/238LE)

TABLE OF CONTENTS
Table of Contents
Section 5 - Advanced Features
Section 6 - Important Notes
Section 7 - Cleaning
Section 8 - Safety Precautions
5.1 Offline Access CodeTM (OAC)
Section 1 - Product Highlights
Section 2 - Product Overview
2.1 Product Overview- Exterior
2.2 Understanding Your New Lock
2.3 Locking/Unlocking with App
2.4 Rebooting Lockly Guard
2.5 Low Battery
2.6 Changing the Battery
1.1 Product Features
Section 3 - Using Your Smart Lock
3.1 Configuring Access
3.2 Entering Programming Mode
3.3 Pairing to a New Mobile Device
3.4 Adding an Access Code
3.5 Checking/Deleting an Access Code
3.6 Adding a Fingerprint
3.7 Adding/Deleting Fingerprints
3.8 Fingerprint Scanning Directions
3.9 Fingerprint Scanning Tips & Troubleshoot
3.10 Adding an RFID card
3.11 Checking/Deleting an RFID Card
Section 4 - Locking and Unlocking
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3
3
4
5
6
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7
8
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10
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11
12
13
14
14
15
16
17
18
19
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20
22
23
24
24
4.1 Unlocking with Access Codes
4.2 Unlocking/Locking with Fingerprints
4.3 Unlocking with RFID
4.4 Locking/Unlocking with Physical Key
4.5 Unlock with QR Code
4.6 Safe Mode
4.7 Locking from the Outdoor
4.8 Rain Mode
4.9 Shine Mode
4.10 Welcome Mode
For additional support, visit http://LocklyPro.com/support
or email [email protected]
25
26
27
27

SECTION 1.1 1
Patented Hack-proof PIN Genie Keypad
Digits are randomly displayed on the keypad ensuring access codes to be unde-
tectable to intruders after repeated use. Numbers are randomly distributed across 4
buttons, with 3 numbers in each button. Users can press any button showing their
number. Location of the numbers are always different everytime someone uses the
keypad, making it hard for prying eyes to guess the correct code.
Multiple Access Codes & Monitoring
Store up to 1033 Access Codes and monitor each entry and exit records.
Advanced 3D Fingerprint Recognition
Biometric Fingerprint Recognition protocol allows up to 99 registered fingerprints to
be used and accepts only actual fingerprints - preventing lifted prints from being
used.
RFID Card Access
Store up to 999 MIFARE RFID cards
Live Monitoring
Through your smartphone, monitor door access from anywhere in the world and
securely control who comes and goes.
Offline Access CodeTM (OAC)
The offline access codeTM can allow owners to issue access codes, set the allowed
access duration, all without Lockly Guard ever connecting to the internet, so in
case of power outage, you can still magically and remotely issue Access Codes
without any connection to the web.
Automatic Lock
Owners no longer have to worry about forgetting to lock the door. With Auto Lock
enabled, Lockly Guard will automatically re-lock the door based on your custom-
ized timing set between 5-300 seconds. (Note: Auto locking only supports latches)
Backup Keys and 9V Battery Socket
The door can be opened with physical backup keys. There is also a 9V battery con-
nection socket for emergency power backup to access the keypad in case your
smart lock runs out of battery.
1.1 Product Features

2 SECTION 2.1
2.1 Product Overview- Exterior
Program Button
Reboot Button
9V alkaline battery
Battery Compartment
*Operated by 4 X AA
size alkaline batteries
Welcome/ Safe Mode
Battery Indicator
OK Button
Exterior Handle
Battery Cover
Touchscreen
Keypad
RFID Card Reader
Key Hole
Fingerprint Reader

SECTION 2.2 ~ 2.3 3
After the installation of your new Lockly Guard, understanding some key functions of
operating your smart lock is important. The following guides will walk you through
resetting a lock, adding/deleting Access Codes, adding/deleting fingerprints,
adding/deleting RFID cards and also how to configure your OAC (Offline Access
Code™)
For any questions you can always visit http://LocklyPro.com/support for assistance.
2.2 Understanding Your New Lock
The Default Access Code is 1 2 3 4 5 6
NOTICE
2.3 Locking/Unlocking with App
Lockly Guard works best with our iOS and Android app. You must have the LocklyPro
iOS or Android app installed in order to lock and unlock with smartphone. Download
the app by visiting the link below or search "LocklyPro" from the correct app store.
Scan or visit
LocklyPro.com/app
PRO

4 SECTION 2.4
2.4 Rebooting Lockly Guard
Press and release the reboot button when you want to reboot the lock. Your Lockly
Guard will beep once after reboot. Only reboot when necessary.
To reboot, find the reboot button from the bottom of Lockly Guard.
You will need something small such as a paperclip, to press the reboot button. Insert
the paper clip and press down firmly.
NOTICE Reboot Lockly Guard in case of dead battery or malfunc-
tion. No settings will be changed and all Access Codes will
still be stored within Lockly Guard.
Reboot
Button

SECTION 2.5 5
When the battery is in seriously low condition, Lockly Guard will make continuous
beeping sounds in addition to the flashing low battery icon on the touch screen. You
should replace batteries immediately to avoid your smart lock from shutting down.
When your smart lock low-battery warning alert finally dies, you will have 3 chances
to unlock your smart lock either by a password, APP or fingerprint. If the unlock was
successful, the low-battery warning alert will be on for 1 minute. After which, the
smart lock will go to dead-battery mode and will lock auto lock in 5 seconds and the
screen will display a low-battery icon.
Your Lockly will automatically detect battery
polarity. So hold your 9V battery lead in place
against bottom of the Lockly to temporarily
activate the screen to enter your Access
Code. Be sure to hold the 9V battery against
the contact points located at the bottom of
the lock until you have successfully unlocked
your door with your Access Code.
Once unlocked, batteries should be replaced
immediately.
2.5 Low Battery
Dead
Battery
Condition Indicator Solution
Low
Battery
Replace batteries immediately
to avoid battery failure. Lockly
Guard
can still operate up to 300
cycles in low battery condition.
When there is no
display and sounds;
and screen is non-
functional.
Replace batteries immediately.
Supplied physical backup keys
can be used to unlock the door.
Alternatively, Use a 9V battery
as shown below to temporarily
activate the lock.
Battery Icon on the
display keypad will
light up to indicate
low battery
Touchscreen
9V
alkaline
battery

6 SECTION 2.6
2.6 Changing the Battery
Open the battery compartment cover and insert 4 AA alkaline battery as shown
below.
• Make sure the batteries are correctly oriented.
• Replacement of batteries does not affect programmed data.
• Replace only with new batteries. DO NOT mix with used batteries.
Whenever batteries are replaced, reconnecting the
smart lock to your smartphone App is required.
If you have not yet downloaded the app, visit:
LocklyPro.com/app
NOTICE
Use a screwdriver to push the back screw stopper up then loosen the screw.
Remove the battery cover.
Unplug the terminals of the battery compartment then install the batteries.
1
2
3
3
1 2

SECTION 3.1 7
3.1 Configuring Access
How to Use the Keypad
There are a total of five (5) buttons on the keypad as
shown in the example image to the left. The numbers
in each button may differ than what is shown on your
device than what is displayed here.
To enter your required digit, just simply press the circle
where your number is shown. You do not need to
press the actual number as anywhere within the circle
will suffice.
The button on the bottom is the OK button. You will be
pressing this button when you are done entering your
Access Code.
Your new Lockly Guard Access Code can be any combination of 6 to 8 digits.
Once a new Access Code is entered, the Default Access Code of 123456 would be
deleted.
Lockly Guard Defender can support up to 1033 sets of Access Codes. It comes with
60 access codes for free. To add more access codes, subscription to Lockly\OS is
required. To subscribe, send an email to [email protected] or visit:
www.locklyOS.com to learn more.
OK Button
The Default Access Code is 1 2 3 4 5 6
NOTICE

8 SECTION 3.2 ~3.3
3.2 Entering Programming Mode
*The activation code card is attached to the welcome card inside the package.-
Store it for future use. Once you have registered your lock on the LocklyPro app, you
have the option to save it on the PIN Genie Vault. To access details for future use,
check your account information and go to PIN Genie Vault.
To end Programming Mode, press the Program button anytime. Programming Mode will
automatically exit if the keypad is inactive for more than thirty (30) seconds.
Bluetooth Activation
ModeNumber
Program Button
3.3 Pairing to a New Mobile Device
Pair with Bluetooth
While in Programming Mode, select “BL” to pair a new smart phone. If
you are not in Programming Mode, please see Section 3.2 to enter
Programming Mode.
After pressing “BL”, the BL icon will flash and you will here short beeps.
You need to wait and allow the pairing of new devices.
You will hear long beep and the green light will be on if the pairing is
successful. You will here 3 short beeps and the red light will be on if
pairing is unsuccessful. You will need to reenter the programming
mode, then Bluetooth pairing mode"BL" to re-pair the device.
To enter Programming Mode, remove the battery
compartment cover on the interior side of the
Lockly Guard to expose the Program button.
Short press the program button to enter program-
ming mode. Enter administrator fingerprint, RFID
card, activation code* or administrator access
code (the initial administrator password is 123456)
then tap

SECTION 3.3 9
3.3 Pairing to a New Mobile Device (Continued)
PAIR LOCKLY GUARD TO APP
To pair your smart lock to a new mobile phone, download the LocklyPro app on your
new mobile phone then use the same account to login to your LocklyPro App on the
new mobile device. If you're pairing your Lockly Guard to a new LocklyPro app
account, follow the steps below
1. On the old LocklyPro app account, go to Settings > Reset and pairing >Perform
Factory Reset.
2. Download, register and log in to the new LocklyPro app account.
3. You will need to scan the ACTIVATION CODE* that comes with the lock to setup to a
new account.
DO NOT INSERT ANY PINS TO RESET HOLES OF LOCKLY
GUARD DEFENDER OR LINK PLUS without consulting our
support team. If you cannot remove your Lockly Guard
from the old account, please contact LocklyPro support
[phone] or email: [email protected]
IMPORTANT
1
2
Old LocklyPro
app account
Scan to new LocklyPro
app account
LOCKLYPRO.COM | HOTLINE: [phone] | EMAIL: [e-mail]
ACC20220328
KEEP THIS CARD!
ACTIVATION CARD
3
Welcome Card
LOCKLYPRO.COM | HOTLINE: [phone] | EMAIL: [email protected]
ACC20220328
KEEP THIS CARD!
ACTIVATION CARD
TIP
Don’tlose the Activation Code Card.
Treatit like your Driver’s License as it’s the only thing you’ll have
toidentify ownership of your lock. Please store this card in a safe
placeas this is required to set up your Lockly Guard. The Activation
codewill be required if you lose your smartphone or Access Code.
Withoutthis code, you will not be able to reset your lock.
Ifyou are missing the card, please contact us immediately.
NeedHelp?
Pleasevisit https://www.locklypro.com/support/
ACTIVATIONCODE CARD

10 SECTION 3.4 ~3.5
3.4 Adding an Access Code
Enter the App Access Management settings then tap "Add New User". Select the the
type of user you wish to add access, “Trusted User”, “Guests”, “One-Time Access”.
For example, select Trusted User, enter the user’s name and set the Access Code.
Re-enter the access code, then tap “Confirm” to successfully add the new access
code.
The default access code 123456 can not be deleted until a new
access code has been setup. Immediately setup a new access
code and delete the default access code for your security.
3.5 Checking/Deleting an Access Code
Access codes can only be deleted through the
App. Enter the App Access Management and
you can view all the issued access code users.
Tap the access code user you wish to be delet-
ed. Check access code and user name is
correct, then tap "Delete User" to complete
deleting the user access code.
An access code is a combination
of 6 to 8 digits. The Administrator
can set up to 1033 sets of access
codes and these can only be added
through the App.
Default access code (123456) be-
comes invalid once an administra-
tor access code is setup.

SECTION 3.6 11
3.6 Adding a Fingerprint
We are using an advanced biometric sensor, providing the most secure fingerprint
authentication. For security reasons, Lockly Guard will only accept fingerprint
patterns that consist of cross intersection points. Patterns with no cross intersection
points will not be acceptable.
Please check your fingers before registration to make sure the finger you want to
register will be acceptable by our system. Otherwise, use an alternative finger to
ensure successful registration.
The following examples show which types of fingerprint patterns will be acceptable. It is
highly recommended to enroll at least one finger from each hand in case the hand
you are using is unavailable, such as, in instances like if you are holding items in that
hand or have sustained an injury.
Your Lockly Guard can register up to ninety-nine (99) fingerprints. Please read the follow-
ing sections if you want to add or delete fingerprints. We recommend using your app to
add fingerprints, however, the following section can show you without using the app.
Fingerprint Pattern with
Cross Intersection Lines
Concentric or Parallel Pattern
with no Cross Intersection Lines
Fingerprint with Scars
or Worn Out Ridges
OK Not OK Not OK

12 SECTION 3.7
Fingerprints can only be added or deleted
through the App. On the App Access
Management, select Fingerprint, then tap
"Add New Fingerprint".
Scan your finger by lightly placing your
designated finger on the sensor until you
hear a beep. Lift your finger and repeat the
process until the digit “6” shown on the
screen becomes “1”. If you have success-
fully scanned and registered your finger-
print, you will hear a beep and PASS will be
displayed on the keypad. Press to exit.
If you did not successfully register your
fingerprint, FAIL will show on the keypad. If
FAIL is displayed, return to the previous App
menu and rescan your finger.
For fingerprint scanning directions, please
refer to Section 3.8.
3.7 Adding/Deleting Fingerprints
IMPORTANT
Please make sure your fingers are
clean from dirt and oils before
scanning your fingerprint. Make
sure the sensor is also clean by
taking a soft cloth and wiping
the surface.
To delete fingerprint access, on the App Access Management, select Fingerprint. All
registered fingerprint profiles will be shown. Scroll down, select the tap the profile you wish to
delete. Check and then tap "Delete User" to confirm and complete deleting the
fingerprint.

SECTION 3.8 13
Top View
Side View
OK X X OK X X
Correct Incorrect
The fingerprint sensor equipped in Lockly Guard
is loaded with powerful fingerprint algorithms to
extract quality features from fingers, even in poor
conditions. Placing your finger on the sensor correctly
helps consistency in fingerprint recognition.
The following directions and tips will guide you on
how to scan an optimal fingerprint image.
3.8 Fingerprint Scanning Directions
Position your finger on the
center of the sensor
Sensor
Core

14 SECTION 3.9 ~ 3.10
3.9 Fingerprint Scanning Tips & Troubleshoot
Tips for Fingerprint Enrollment and Recognition
• Place your finger to completely cover the sensor with maximum contact surface.
• Position the center of your finger (core) to the center of the sensor.
• Hold your finger still for more than a second until you hear a beep.
• Scan a finger that is clean and free from dirt.
• Children ages 12 and under are not recommended to use fingerprint access due
to the
constant changes of their fingers during growth.
• Elderly with fading fingerprints may have difficulty in recognition.
• If your finger has a cut, scar, or cracked skin due to dryness, try another finger.
Troubleshooting Fingerprints
In case of poor fingerprint conditions
• If wet - wipe excess moisture from finger before scanning
•
If dirty - wipe stains and dirt off from finger before scanning
• Make sure the sensor is clean from dirt or smudges - wipe sensor with soft cloth
regularly
For more troubleshooting help, visit http:// LocklyPro.com/support
3.10 Adding an RFID card
RFID cards can only be added through the APP, and a maximum of 999 RFID cards
can be added.
On the App Access Management, select RFID card then tap "Add New RFID Card"

SECTION 3.10 ~ 3.11 15
3.11 Checking/Deleting an RFID Card
The RFID card can only be deleted/-
checked through the APP.
On the App Access Management, select
RFID Card. All registered RFID cards will be
shown. Scroll down, select the tap the profile
you wish to delete. Check and then tap
"Delete User" to confirm and complete
deleting the RFID card.
If an RFID card is damaged or the card has not
been encrypted properly, it cannot be added
and used normally.
The Lockly Guard keypad will lit up and show the
number sequence of the RFIDs to be added.
Place the card into RFID card reading area.
• When RFID card is successfully added, keypad
will display PASS followed by a beep. The display
screen will exit automatically and lit up with PIN
Genie screen.
• If RFID card is not successfully added, keypad
will display FAIL followed by short beeps then
screen will be off. If FAIL is displayed, return to the
previous App menu and try to “Add New RFID
Card” again.
NOTE: When adding an RFID card, make sure the
screen lit up and the card is close to the RFID
reading area, within 1cm.
3.10 Adding an RFID card(Continued)
PASS will show
on the keypad
once card is
registered
successfully.
Place the RFID
card to the
screen where
the RFID card
sensor is
embedded.

16 SECTION 4.1
4.1 Unlocking with Access Codes
Lockly Guard Smart Lock can be unlocked using multiple ways - via your stored
Access Code, registered fingerprint, RFID Card, smartphone with Bluetooth, or the
physical key supplied with your lock.
Slide your hand across the screen to
activate the keypad.
Enter your 6 to 8 digit Access Code
followed by th . Press OK anytime
to reset if you entered the wrong digit.
If the Access Code entered is correct,
the door will unlock. If the Access Code
entered is incorrect, Lockly Guard will
beep twice.
Lock your Lockly Guard by pressing the OK Button anytime when the door is closed.
Lockly Guard will also auto-lock after five (5) seconds after unlocking and opening.
Automatic locking is only applicable to
Latch Lock Body. DeadBolt Lock Body,
Hook Bolt Lock Body and Exit Device Push
Bar do not support auto lock. You need to
manually turn the handle to lock.
You may toggle between two types of
keypad displays to enter your Access
Code. The fixed digit version and the PIN
Genie version (Recommended). Press and
hold the OK Button for 3 seconds to toggle
back and forth between the two keypads.
PIN Genie Fixed Digit
Hold OK Button (3 sec)
Ten consecutive wrong attempts will put Lockly Guard in “Safe
Mode”. (See Section 4.6)
OK Button

SECTION 4.2 17
4.2 Unlocking/Locking with Fingerprints
To lock the Lockly Guard, for
the Latch Mortise Edition, press
the OK Button anytime when
the door is opened. For other
editions, you will need to man-
ually lift the handle to lock it
from exterior assembly.
Locking
Place a registered finger to the
fingerprint scanner located on
the exterior handle of the lock.
To register a fingerprint, please
see Section 3.7.
If your fingerprint is registered
and acknowledged, you will
hear a “beep” sound and a
Green LED will light up on the
fingerprint scanner. You can
then push down the handle
and open the door.
If you see a Red LED, it means
your fingerprint is not recog-
nized. Try again or use another
registered fingerprint.
For best fingerprint scanning
practices, see Section 3.8.
Unlocking
OK Button

18 SECTION 4.3
Light up the screen by
touching the keypad.
Place your RFID card
closer to the panel.
4.3 Unlocking with RFID
Push down the
handle and
open the door
after it chimed.