Mitel 5207 User manual

USER GUIDE
IP Phone
5207
M I T E L N E T W O R K S ™

3100 ICP - 4.0

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Contents
ABOUT THE 5207 IP PHONE 
USING YOUR PHONE 
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
ABOUT THE 5207 IP PHONE
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Telephone Status Indicators
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


Tips for Your Comfort and Safety
Don’t cradle the handset!
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Protect your hearing
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Adjusting the viewing angle
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To tilt your telephone for better viewing:
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Using a headset
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Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
!Press or .
Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the handset:
!Press or .
Adjusting the display contrast
To adjust the contrast level of the display screen while the phone is not in use:
!Press or .
Programming the Feature Keys
Programming the feature keys on your 5207 IP phone is done either directly on your phone using the
PROGRAM key or on your computer using the Desktop Tool.
For more information on using the Desktop Tool, please contact your System Administrator.
Programming a Personal Key from your Phone
Unmarked keys in the image below can be programmed with both features and Speed Dials. Keys
marked with an X be programmed; black keys can be programmed with features only. It is also
possible to program Speed Dials to the dialpad keys.
To program a feature under a programmable key:
Note: If the key you want to program already has a feature assigned to it, you must clear the feature
from the key before assigning it another.
1. Press the PROGRAM key.
2. Press the programmable key that is to be programmed.
3. Dial the code for the feature (see Feature Codes).
4. Dial a parameter if required.
5. Press the PROGRAM key to signify the end of programming.

-4-
To program a speed dial key:
1. Press the PROGRAM key.
2. Press the SHIFT key.
3. Press the programmable key that is to be programmed.
4. Dial the speed dial number.
You can store numbers up to 25 digits in length.
A pause for dial tone can be inserted in the stored number digit string by pressing Hold at the
a
pp
ro
p
riate
p
oint. This causes the s
y
stem to wait for dial tone before diallin
g
the remainin
g
di
g
its.
If required, you can insert multiple pauses.
5. Press the PROGRAM to exit programming mode.
To clear a programmed feature from under a key:
1. Press the PROGRAM key.
2. Press the programmable key that you want cleared.
3. Dial 603.
4. Press the PROGRAM to exit programming mode.
To clear a speed dial key:
1. Press the PROGRAM key.
2. Press the SHIFT key.
3. Press the programmable key that you want cleared.
4. Press the PROGRAM key to exit programming mode.
Features Codes
To program a feature to a key you enter the feature's code and in some cases additional information
such as an extension number. Whether additional information is optional or mandatory is indicated
after the code.
Note: The feature codes all begin with the digit "6" by default. Your Administrator can tell you the
start digit for your system.


To program a speed dial key:
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To clear a programmed feature from under a key:
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To clear a speed dial key:
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Features Codes
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7LPH&KDQJH 
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
USING YOUR PHONE
Making and Answering Calls
To make a call:
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ

)RUDQLQWHUQDOFDOOGLDOWKHQXPEHU
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)RUDQH[WHUQDOFDOOGLDOWKHRXWDFFHVVGLJLW XVXDOO\IROORZHGWKHWHOHSKRQHQXPEHURU
SUHVVDIHDWXUHNH\SURJUDPPHGIRU6SHHGGLDOOLQJ
1RWHV7RXVHDOLQHRWKHUWKDQWKHSULPDU\RQHDVVLJQHGWRWKHSKRQHSUHVVRQHRIWKH/LQHNH\V
EHIRUH\RXGLDOWKHQXPEHU
To answer a call:
z
/LIWWKHKDQGVHW
Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
JHQHUDWHV<RXFDQSURJUDPDQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I
RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRSURJUDPLWWRWKH
$&&2817&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHFRGHHYHU\WLPH\RXZDQWWRDVVLJQLWWR
DFDOO
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH

&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWHWHOHSKRQHQXPEHUIURPDSSHDULQJ
LQWKHFDOOUHFRUGV
To assign an account code to an outgoing call:
 3UHVVWKH$&&2817&2'(NH\RUGLDO
 'LDOWKHDFFRXQWFRGH QRWQHFHVVDU\LIWKHFRGHLVVWRUHGZLWKWKH$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
1RWH<RXPXVWKDYHDDQ(;&/86,9(+2/'NH\SURJUDPPHGWR\RXUSKRQHWRXVHWKLVIHDWXUH
To assign an account code to a call in progress:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\RUGLDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHDFFRXQWFRGH QRWQHFHVVDU\LIWKHFRGHLVVWRUHGZLWKWKH$&&2817&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKH
QHZDFFRXQWFRGH


Alarm Calls
<RXFDQVHWXSDQDODUP ZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGV GHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
WZRPLQXWHV GHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU
\RXUDODUPFDOO
1RWH$QDODUPFDOOLVQRWUHSHDWHGRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUP
FDOOGDLO\
To set up an Alarm Call from your extension:
 'LDO
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDO
Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUDPDQ$16:(5(;7(51$/NH\<RXDQVZHUWKHLQFRPLQJFDOOE\SUHVVLQJWKHIODVKLQJSUH
SURJUDPPHG$16:(5(;7(51$/NH\<RXU$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOO
LQFRPLQJH[WHUQDOFDOOVKDYHEHHQDQVZHUHG
To answer external calls:
z
3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\
7KH$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFRPLQJLQWHUQDODQG
H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU
H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV<RXDQVZHUWKHLQFRPLQJFDOOE\
SUHVVLQJWKHIODVKLQJSUHSURJUDPPHG$16:(51(;7&$//NH\7KH$16:(51(;7&$//NH\
FRQWLQXHVWRIODVKXQWLO\RXKDYHDQVZHUHGDOOWKHFDOOV
1RWH<RXFDQRQO\DQVZHULQFRPLQJLQWHUQDOFDOOVXVLQJWKLVIHDWXUHLIWKHFDOOLQJH[WHQVLRQQXPEHULV
LQ\RXUH[WHQVLRQJURXS&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS
To answer internal and external calls in the order that they are presented at your extension:
z
3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\
7KH$16:(51(;7&$//NH\FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG


Auto Answer
7KLVIHDWXUHZKHQDFWLYDWHGHQDEOHVLQWHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQWREHDQVZHUHG
DXWRPDWLFDOO\WKDWLV\RXDUHFRQQHFWHGWRWKHFDOOHUZLWKRXW\RXUH[WHQVLRQULQJLQJ&DOOVSUHVHQWHG
DW\RXUH[WHQVLRQDUHDQQRXQFHGE\DVLQJOHEXUVWRIULQJLQJWKHQWKHORXGVSHDNHULVDFWLYDWHGDQG
WKHFDOOLVDQVZHUHGDXWRPDWLFDOO\7RVSHDNWRWKHFDOOHUSLFNXSWKHKDQGVHW
<RXFDQDXWRPDWLFDOO\DQVZHUFDOOVIURPDVSHFLILFH[WHQVLRQRUIURPDOOH[WHQVLRQVRQWKHV\VWHP
1RWHV
 $XWR$QVZHUFDQRQO\EHHQDEOHGWRDQVZHULQFRPLQJLQWHUQDOFDOOV
 <RXVKRXOGGHDFWLYDWH$XWRPDWLF$QVZHUZKHQ\RXOHDYH\RXUGHVN
To activate/deactivate Auto Answer:
z
3UHVVWKH$872$16:(5NH\
:KHQDFWLYDWHGWKH$16:(51(;7&$//NH\OLJKWVVROLGUHGDQG$XWR$QVZHULVGLVSOD\HGRQ
\RXUGLVSOD\
Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXW
SODFLQJWKHFXUUHQWFDOORQKROGILUVW
1RWH$XWRPDWLF([FOXVLYH+ROGFDQDOVREHXVHGWRPDNHDIDVWWUDQVIHUWKDWLVLI\RXPDNHDFDOO
WRDQRWKHUH[WHQVLRQXVHUZKLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOODQG
\
RXUH
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RXUKDQGVHW
WKHKHOGSDUW\LVWUDQVIHUUHGWRWKHQHZFDOO)RUPRUHLQIRUPDWLRQRQWUDQVIHUULQJFDOOVUHIHUWR&DOO
7UDQVIHU
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
z
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG7KHFDOOLVKHOGXQGHU7UDQV&RQI
$Q\DVVRFLDWHG'66%/)RU/,1(NH\VOLJKWVROLGUHG<RXKHDUGLDOWRQH
To return to the call placed on hold:
z
3UHVVWKH&DQFHONH\
To transfer the held party to the newly-called party:
z
:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHW
Incoming Calls
To place the current call on Automatic System Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFRPLQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH3ULPH/LQHNH\RULIWKHFDOOKDVDQDVVRFLDWHG'66%/)RU
/,1(NH\SUHVVWKLVNH\


Broker’s Call (Shuttle)
7KLVIHDWXUHHQDEOHV\RXWRSODFHDFDOORQKROGGLDODQRWKHUQXPEHUWDONWRWKHVHFRQGSDUW\DQG
WKHQDOWHUQDWHEHWZHHQWKHWZRSDUWLHVE\SUHVVLQJWKH6+877/(NH\$WQRWLPHGXULQJWKHXVHRI
WKLVIHDWXUHFDQWKHWZR
S
DUWLHVFRQYHUVHZLWKHDFKRWKHUXQOHVV
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RXKDQ
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S
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DUWLHV
IURPFRQYHUVLQJHQVXUHWKDWRQHWKHPKDQJVXSEHIRUH\RXGR
1RWH<RXPXVWKDYHD6+877/(NH\SURJUDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH6HH
3URJUDPPLQJWKH)HDWXUH.H\VIRUSURJUDPPLQJLQVWUXFWLRQV
While in conversation with an established external call:
 3UHVVWKH(;&/86,9(+2/'EXWWRQWRSODFHWKHHVWDEOLVKHGFDOORQKROG
 5HSODFHWKHKDQGVHWWRIUHH\RXUSULPHOLQHNH\ QRWQHFHVVDU\LI\RXDUHXVLQJWKHKDQGVIUHH
RSWLRQ
 /LIWWKHKDQGVHWDQGWKHQGLDOWKHQXPEHURIWKHSDUW\WKDW\RXZLVKWRFRQVXOW
 7DONWRWKHVHFRQGSDUW\
 7DONWRWKHVHFRQGSDUW\
 5HWXUQWRWKHKHOGFDOOE\SUHVVLQJWKH6+877/(NH\
7KHVHFRQGSDUW\LVSODFHGRQKROG
 3UHVVWKH6+877/(NH\WRDOWHUQDWHEHWZHHQWKHWZRSDUWLHV
Call Park
7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQH
RQWKHV\VWHPWRUHWULHYHLW<RXLQIRUPDQRWKHUH[WHQVLRQXVHUWKDWDFDOOLVZDLWLQJWREHDQVZHUHG
RQDVSHFLILFOLQHXVLQJWKH([WHQVLRQ3DJLQJIHDWXUH7KHH[WHQVLRQXVHUSLFNVXSWKHFDOOE\GLDOOLQJ
WKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHVSHFLILHGOLQHQXPEHU
5HIHUWR&DOO3DUN3LFNXSIRUPRUHLQIRUPDWLRQRQUHWULHYLQJDSDUNHGFDOODQGWR([WHQVLRQ3DJLQJIRU
LQIRUPDWLRQRQEURDGFDVWLQJWRRWKHUH[WHQVLRQXVHUV
1RWH<RXPXVWKDYHD3$5.NH\SURJUDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH6HH
3URJUDPPLQJWKH)HDWXUH.H\VIRUSURJUDPPLQJLQVWUXFWLRQV
To park an incoming external call:
 $IWHUDQVZHULQJWKHFDOOSUHVVWKH3$5.NH\
,ISURJUDPPHGWKH/,1(NH\IODVKHVJUHHQZLWKKHOGFDGHQFHDW\RXUH[WHQVLRQ
 3UHVVWKH(;7(16,213$*,1*NH\ LISURJUDPPHGRUGLDODQGWKHQDQQRXQFHWKHFDOO
:KHQWKHFDOOLVSLFNHGXS\RXU/,1(NH\OLJKWVVROLGUHGLISURJUDPPHG
,IWKHFDOOLVQRWSLFNHGXSSUHVVWKHIODVKLQJ/,1(NH\LISURJUDPPHGDQGVSHDNWRWKHFDOOHU
To retrieve an unanswered parked call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKHUHOHYDQW/,1(NH\LISURJUDPPHG
<RXDUHFRQQHFWHGWRWKHSDUNHGFDOO
Alternatively:
 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHSDUNHGFDOO


Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQ$Q
H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 3UHVVWKH&$//3$5.3,&.83IHDWXUHNH\ LISURJUDPPHGRUGLDO
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU
Call Transfer
7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU
To Transfer an active call:
 3UHVV+2/'
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
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7RFRPSOHWHWKH7UDQVIHUKDQJXS
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7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ
Calls For
7KLVIHDWXUHLGHQWLILHVWKHH[WHQVLRQQXPEHURIDXVHUZKRKDVIRUZDUGHGFDOOVWR\RXUH[WHQVLRQ
:KHQDIRUZDUGHGFDOOLVSUHVHQWHGDW\RXUH[WHQVLRQWKHODEHOHG&$//6)25NH\IODVKHVUHGDQG
\RXU/&'WHPSRUDULO\GLVSOD\VZKRWKHFDOOZDVRULJLQDOO\LQWHQGHGIRU3UHVVWKH&$//6)25NH\WR
DQVZHUWKHFDOO ZLWKWKHDSSURSULDWHJUHHWLQJ,IDQXPEHURIH[WHQVLRQXVHUVIRUZDUGWKHLUFDOOVWR
\RXUHJXODUO\\RXFDQVHWXSD&$//6)25NH\IRUHDFKH[WHQVLRQ
,I\RXUH[WHQVLRQLVVHWXSIRU0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHDSURJUDPPHG&$//6)25
NH\WKH&$//6)25NH\OLJKWVVROLGUHGZKHQWKH0DQDJHU6HFUHWDU\LVDEVHQW,I\RXUH[WHQVLRQLV
VHWXSDVD6HFUHWDU\H[WHQVLRQLQYROYHGLQRQHWRRQH0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHD
&$//6)25NH\SURJUDPPHGIRU\RXU0DQDJHU\RXFDQSUHVVWKLVNH\WRWRJJOHWKH0DQDJHUV
H[WHQVLRQWRWKHDEVHQWRUSUHVHQWVWDWH
1RWH7KH&$//6)25NH\VKRXOGEHODEHOHGZLWKWKHQDPHRUQXPEHURIWKHIRUZDUGLQJH[WHQVLRQ
To answer a call forwarded from another extension:
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3UHVVWKHIODVKLQJ&$//6)25NH\


Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
'RRQHRIWKHIROORZLQJ
z
3UHVVWKH',5(&7('&$//3,&.83NH\ LISURJUDPPHGRUGLDOIROORZHGE\WKHULQJLQJ
H[WHQVLRQVQXPEHU
z
'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHGHWHUPLQHGE\\RXU$GPLQLVWUDWRUIROORZHG
E\WKHULQJLQJH[WHQVLRQVQXPEHU
Direct Station Selection/Busy Lamp Field (DSS/BLF)
$'66%/)NH
\
DOORZV
\
RXWRFDOODQRWKHUH[WHQVLRQ WKHWDU
J
HWH[WHQVLRQ
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ZLWKDVLQ
J
OHNH
\
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S
UHVV,W
DOVRDOORZV\RXWRSLFNXSFDOOVWRWKHWDUJHWH[WHQVLRQRUUHWULHYHFDOOVRQKROGDWWKHWDUJHWH[WHQVLRQ
7KH'66%/)NH\OLJKWVWRLQGLFDWHWKHVWDWXVRIWKHWDUJHWH[WHQVLRQ
To call the target extension:
 /LIWWKHKDQGVHW
 3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH'66%/)IHDWXUH
To pick up a call at the target extension (indicated by a flashing DSS/BLF key):
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJ'66%/)NH\
To retrieve a call on hold at the target extension (indicated by a flashing DSS/BLF key):
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJ'66%/)NH\
.H\6WDWXV ([SODQDWLRQ
/LW 7KHWDUJHWH[WHQVLRQLVEXV\RIIKRRNRUKDVVHW'R1RW'LVWXUE
8QOLW 7KHWDUJHWH[WHQVLRQLVLGOH
)ODVKLQJZLWKULQJLQJFDGHQFH 7KHWDUJHWH[WHQVLRQLVULQJLQJDQGWKHFDOOFDQEHSLFNHGXSE\WKH
H[WHQVLRQZLWKWKH'66%/)NH\
)ODVKLQJZLWKKHOGFDGHQFH 7KHWDUJHWH[WHQVLRQKDVSODFHGDFDOORQ6\VWHP+ROGDQGWKHFDOOFDQ
EHSLFNHGXS
)ODVKLQJZLWKTXHXHGULQJLQJ
FDGHQFH
7KHWDUJHWH[WHQVLRQLVEXV\DQGKDVDQRWKHUFDOOTXHXHGZKLFKFDQ
EHSLFNHGXSE\SUHVVLQJWKH'66%/)NH\
 


Diverting
,QFRPLQJFDOOVWR\RXUH[WHQVLRQFDQEHGLYHUWHGLQWKHIROORZLQJZD\V
z
'LYHUW$OOGLYHUWVDOO\RXUFDOOVWRDQRWKHUGHVWLQDWLRQ H[WHQVLRQRUH[WHQVLRQJURXSZLWKRXWILUVW
ULQJLQJ\RXUH[WHQVLRQ
z
'LYHUWZKHQ1R$QVZHURU%XV\GLYHUWV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXGRQWDQVZHU
\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
z
)ROORZ0HDQG)ROORZ0H ,P+HUHGLYHUWV\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHUH\RXZLVKWR
WDNH\RXUFDOOV6HH)ROORZ0HDQG)ROORZ0H,P+HUH
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([WHUQDO'LYHUWGLYHUWVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHDFHOOXODU
SKRQHRU\RXKRPHQXPEHU6HH([WHUQDO'LYHUW
z
6SOLW'LYHUWGLYHUWV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQWGHVWLQDWLRQV
z
,PPHGLDWH'LYHUWGLYHUWVDWWKHSUHVVRIDNH\WKHFDOOWKDWLVFXUUHQWO\ULQJLQJ\RXUH[WHQVLRQ
6HH,PPHGLDWH'LYHUW
(DFKW\SHRIGLYHUVLRQFDQEHSURJUDPPHGXQGHUDSHUVRQDONH\DQGLQYRNHGE\SUHVVLQJWKDWNH\RU
E\GLDOOLQJWKHDSSURSULDWHIHDWXUHDFFHVVFRGH
1RWH<RXFDQDOVRGLYHUW\RXUFDOOVWRYRLFHPDLOLIDYDLODEOH7KHYRLFHPDLOH[WHQVLRQQXPEHUWKDW
\RXGLYHUW\RXUSKRQHWRLVXVXDOO\<RXUDGPLQLVWUDWRUFDQWHOO\RXZKDWWKHQXPEHULVRQ\RXU
V\VWHP
To program and activate diversions:
 'LDORQHRIWKHIROORZLQJIHDWXUHFRGHVRUSUHVVWKHFRUUHVSRQGLQJIHDWXUHNH\
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'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS
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'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ
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'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS
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6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV
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