Mitel 6863i User manual

Aastra Model 6863i SIP IP Phone
User Guide for Clearspan
Release 3.3.1 SP3
6863i User Guide for Clearspan - 2895-001 - October 2014

ii 6863i User Guide for Clearspan – 2895-001 – October 2014
Software License Agreement
Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable
and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft-
ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy-
right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic-
tion of the Customer. In addition, these confidential and proprietary programs are works conforming to the require-
ments of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confiden-
tial and proprietary programs and information and shall not export licensed Software to any country except in accord-
ance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or dis-
seminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential dam-
ages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.

6863i User Guide for Clearspan – 2895-001 – October 2014 iii
Content
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Auto Install Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
No Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Calling a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Calling a Speeddial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Muting Your Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Options Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Content
iv 6863i User Guide for Clearspan – 2895-001 – October 2014
Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Restart Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Line Keys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ACD (Auto Call Distribution) Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
AsstInitCall and AsstCallPush. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
AsstOptIn and AsstOptOut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
BLF (Busy Lamp Field) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
BLF/List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
BLF/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call Park/Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Pull . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ExecFilAct and ExecFilDeact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Icom (Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Speeddial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Content
6863i User Guide for Clearspan – 2895-001 – October 2014 v
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Call Hold Reminder (on single hold). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Clearspan Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Content
vi 6863i User Guide for Clearspan – 2895-001 – October 2014

6863i User Guide for Clearspan – 2895-001 – October 2014 1
Welcome
The Aastra 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern
design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP
phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller desktop footprint is an
ideal option for professional workers in business environments that have light telephone use requirements. Featuring a
true HD handset and speakerphone, the 6863i offers remarkable wideband audio quality. Dual 100 BaseT Ethernet ports
with a hardware-based Ethernet switch, advanced XML capabilities for configuration and custom applications, and a PoE
class 1 rating are just some of the many features this very affordable SIP phone has to offer.
About This Guide
This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System
Administrator to find out which features and services are available on your system. Your System Administrator also has the
ability to customize some features on this phone. For information on more advanced settings and configurations,
administrators should refer to the Aastra SIP IP Phones Administrator Guide.
Documentation
The Aastra 6863i SIP IP Phone Installation Guide contains installation and set-up instructions, general features and func-
tions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.aastra.com.
The Aastra 6863i IP Phones Quick Reference Guide for Clearspan contains information about how to use some of the most
common features on the phone.
Phone Features
•LCD screen
•Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer
•Three programmable keys
•Press-and-hold speeddial key configuration feature
•Supports up to two call lines with LEDs
•Wideband handset
•Wideband, full-duplex speakerphone for handsfree calls
•AC power adapter (sold separately)
•Set paging*
*Availability of feature dependent on your phone system or service provider.
Requirements
•SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone.
•Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or
Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
•Ethernet/Fast Ethernet LAN (10/100 Mbps).
•Category 5/5e straight-through cabling.
•Power source:
–For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from

Welcome
26863i User Guide for Clearspan – 2895-001 – October 2014
the phone directly to the network for power; no 48V AC power adapter required if using Power-over-Ethernet (PoE).
–For Ethernet networks that DO NOT supply power to the phone:
Use only the GlobTek Inc. Limited Power Source (LPS) adapter model no. GT-41080-1848 (sold separately) to con-
nect from the DC power port on the phone to a power source
or
Use a PoE power injector or a PoE switch.
Installation and Setup
If your System Administrator has not already setup your 6863i phone, please refer to the Aastra 6863i Installation Guide
for basic installation and physical setup.

Getting Started
6863i User Guide for Clearspan – 2895-001 – October 2014 3
Getting Started
The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens
you may see when the phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the
first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens:
During the first start up, the 6863i phone attempts to contact the Redirection and Configuration Server (rcs.aastra.com)
for current server information. No personal information is transmitted from the phone during this process.
The 6863i phone may also look for configuration servers on your local network (press 4Skip to continue without check-
ing for servers).
If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press
3Skip to continue without selecting a server.).
Note:
Some start up screens only appear the first time you connect your phone, or if your phone has been factory defaulted.
Aastra 6863i
Aastra 6863i
LLDP
Aastra 6863i
DHCP
Initializing
network
Contacting
Redirector
Auto Discovery
Skip
1 Choose Server
<Server Name>
Skip Select

Getting Started
46863i User Guide for Clearspan – 2895-001 – October 2014
The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new
update is found, the phone displays the message Updating Configuration.This may take a few moments while the
phone downloads the latest updates.
When the configuration update is complete, the phone displays the following screens:
Auto Install Process
If your System Administrator uses the Auto Install application, you will be prompted to enter and confirm the Device ID
after the initial startup screens display. A configuration file is then created, and the phone restarts.
Idle Screens
When the phone has successfully updated the configuration and connected to the network, the phone displays the idle
state screen:
Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.
Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
Updating
configuration
Checking for new
firmware
Network
DSP
SIP
Done
John Smith
9055550055
Tue Aug 20 2:55pm
L1

Getting Started
6863i User Guide for Clearspan – 2895-001 – October 2014 5
The idle state screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is
shown whenever your phone is not in use. The L1 in the upper corner in the previous example indicates the idle screen for
the first line appearance. You can use the 3and 4arrow keys to scroll through the idle screens for both line appearances
on the 6863i.
The second display line shows the following temporary messages if the event occurs:
•No Service
•DHCP Failed
•Restarting
•New IP Obtained
•Network Disconnected/Connected
•The second line can also display the following status messages, listed in order of display priority:
•Call Forward status
•DND (Do Not Disturb) On
•Number of missed calls
When more than one status message displays, the 2is shown after the message to indicate that you can use the 2and 5
navigation keys to scroll through the remaining messages.
Incomplete Configuration
If your phone displays an Incomplete Config message without any extension or user name at the end of the start up
sequence instead of an idle state screen, this indicates the phone configuration that was downloaded from the configura-
tion server is not complete or correct. Contact your System Administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account has not been configured by the Network
Administrator, the No Service or Network Disconnected prompt appears on the display and the telephone status light
turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically
detect when the connection is reconnected and display the Network Connected prompt temporarily.
If changes have been made to your phone settings, you may need to restart your phone. For more information on restart-
ing your phone, see “Restart Phone” on page 19.
For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your System
Administrator for assistance.
Note:
Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays.
John Smith
CFWD All
Tue Aug 20 2:55pm
L1
Network Connected
L1

Getting Started
66863i User Guide for Clearspan – 2895-001 – October 2014
Key Panel
The following sections describe the various 6863i phone key functions and how they help you make and manage your
calls and caller information.
6863i Handset Line/Call Appearance Keys
High Quality Speakerphone Keypad
Message Waiting Indicator Light Mute Key
Navigation Keys/Select Button Volume Control
Options Key Speaker Key
Goodbye/Hangup Key LCD Screen
Hold Key Programmable Keys












Getting Started
6863i User Guide for Clearspan – 2895-001 – October 2014 7
Key Description
The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls.
Keypad Keys
The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha-
bet. The 6863i phone keypad includes the following:
Key Description
Navigation/Select Keys - Pressing the 2and 5keys lets you view different status and text messages on the LCD display (if
there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the
Options list.
Pressing the 3and 4keys lets you view the different line/call appearances. While in the Options list, these keys allow you to
exit or enter the current option. When you are editing entries on the display, pressing the 3key erases the character on the
left; pressing the 4key sets the option. Alternatively, pressing the center key sets the option as well on specific screens.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already custom-
ized some of your settings. Check with your System Administrator before changing the options.
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options list, without saving changes.
Hold Key - Places an active call on hold.To retrieve a held call, press the call appearance button beside the light that is flashing.
Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone supports two line keys, each with LED
indicator lights.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on
mute).
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.
Speaker Key - Transfers the active call to the speaker, allowing handsfree use of the phone.
Programmable Keys - When programmed, allows you to easily perform up to three specific functions and access enhanced
services provided by third parties (e.g. XML applications).
Keypad Key Description
0 Dials 0
Dials the Operator on a registered phone
1 Dials 1

Getting Started
86863i User Guide for Clearspan – 2895-001 – October 2014
2 ABC Dials 2
When entering text, this key enters Awith one press, Bwith two presses, and Cwith three presses
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith three presses
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith three presses
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith three presses
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and Owith three presses
7 P QRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith three presses
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith three presses, and Zwith four presses.
* and # The * is called the star key. The # is called the number sign, pound key, or hash key. These can be used for special functions such
as accessing voicemail. The star key and pound key functions are dependent on your country’s feature availability. Contact your
System Administrator for more information about available functions using these keys.
Keypad Key Description

Making Calls
6863i User Guide for Clearspan – 2895-001 – October 2014 9
Making Calls
This section describes ways to make calls on your 6863i phone using your handset, speakerphone, or headset.
Dialing a Number
First, take the phone off-hook by:
•Lifting the handset
•Pressing or
•Pressing a line/call appearance key.
At the dial tone, enter the number you wish to call.
If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions
placed on your extension that may restrict your access to long distance area codes or dialing prefixes.
When your party picks up, a timer appears on your display that records the length of your call.
If the Live Dialpad option is on, as soon as you press the first digit on the keypad the phone automatically selects the next
available line, go off-hook and dial as digits are pressed.
Calling a Directory Entry
Follow these steps to call a number in the corporate directory.
Calling a Speeddial Entry
Depending on the keys configured for speed dial, you can call speed dial entries in one of the following ways:
•Press the programmed Speed Dial softkey, and then press the one- or two-digit code assigned to the speed dial num-
ber you want to call.
•Press a softkey that has been assigned to call a speed dial entry.
•Press and hold a keypad key that has been assigned to call a speed dial entry.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset.
1. Press the Directory softkey, if one is available. If prompted, enter your Outlook credentials.
2. Search for any name by entering letters using the phone’s keypad.
3. Press Lookup to retrieve a list of possible names. You can scroll up and down in the list that is returned.
4. Press Dial to call the selected entry in the list.
5. To exit the Directory, press Back and Cancel.
•To dial using hands free, first press and enter a number at the dial tone.
•To answer a call on your phone using handsfree, press or the line/call appearance key. Lift the
handset to switch from handsfree to the handset.
•When the handset is on hook, press to disconnect the call.
Note:
When handsfree is on, the speaker light turns on.

Receiving Calls
10 6863i User Guide for Clearspan – 2895-001 – October 2014
Receiving Calls
When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for
the incoming call.
For information about automatically rejecting or redirecting incoming calls, refer to “Call Forward” on page 14 and “Do
Not Disturb (DND)” on page 27.
Answering an Incoming Call
If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically
places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key
for that call.
If you cannot answer the call, the caller goes to voicemail (if configured for your extension).
Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press without picking
up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen
displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages
(example: x4).
For handsfree operation, press or the line/call appearance key for the incoming call.
or
Lift the handset for handset operation.
Note:
The key can be used to cancel the call pickup procedure.
1
555-1234
Martha Gold

Handling Calls
6863i User Guide for Clearspan – 2895-001 – October 2014 11
Handling Calls
When you are connected to a call, you can use the hard keys to place a call on hold and programmable keys to transfer
calls or create conference calls.
Placing a Call on Hold
You can place an active call on hold by pressing the key. When you place a call on hold, only your phone can
retrieve the call.
When a call is on hold, the icon displays on-hook as follows.
For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.
The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you
still have a call on hold. The screen displays with the line number the call is held at the phone.
When on Hold
To let callers know that they are still on hold, music plays softly (if this has been set up for your system). If you are on hold,
the call/line appearance light for the line you are on flashes to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the key to go from one call to the next. The phone auto-
matically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call
on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press
to disconnect the call.
Retrieving a Held Call
If you have more than one call on hold, you can scroll through the held call information by pressing 3and 4navigation
keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appear-
ance key again, you disconnect from the call.
1. Connect to the call (if not already connected).
2. Press the key.
Note:
If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.
L1
01:25
Call held
L1
01:35
Martha Gold
555-1234

Handling Calls
12 6863i User Guide for Clearspan – 2895-001 – October 2014
Muting Your Audio
You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone,
you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key
LED is on. To switch mute on or off, press .
Ending Calls
To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold).
Press to end the call. If connected through the handset, you can also place the handset back on hook to end the
call.
Note:
If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

Options Menu
6863i User Guide for Clearspan – 2895-001 – October 2014 13
Options Menu
You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to custom-
ize the following phone settings.
These options allow you to access information about your phone and customize certain phone settings. You might not
have access to all of the following Options, depending on how your phone is configured.
Caution:
Consult with your System Administrator before changing any of the phone settings in the Options menu.
Option Number Option
1Call Forward
1. All
2. Busy
3. No Answer
2 Preferences
1. Tones
–Ring Tone
–Tone Set
2. Display
–Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
–Audio Mode
6. Time and Date
–Time Format
–Daylight Savings
–Date Format
–Time Zone
–Time Server 1
–Time Server 2
–Time Server 3
–Set Time
–Set Date
7. Language
–The phone is set to the English Language by Default
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright
4 Password
5 Admin Menu (Password Protected)*
6 Restart Phone
7 Phone Lock
Note:
*The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These
options should only be set up and changed by your System Administrator.

Options Menu
14 6863i User Guide for Clearspan – 2895-001 – October 2014
Accessing the IP Phone Options
Call Forward
You can use the Options menu to set your phone to automatically forward incoming calls when you are already in a call,
when you don’t answer, or always. You can access Call Forward settings from the Options menu or from a configured Call
Forward softkey. For more information, refer to “Call Forward Key” on page 23.
Preferences
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone. There are several distinct ring tones you can select from
to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method:
1. Press the key on the phone to enter the Options list.
2. Press the 5and 2keys to view the different options.
3. Press the key, the 4Enter key, or press the number of the corresponding option to select an option.
4. Change the selected option if required.
5. Press the key or the 4Set, or 4Done key to save the change.
6. Press the key, the 3navigation key, or the key at any time to exit without saving changes.
Configuration Method Valid Values Default Value
IP Phone UI Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global Setting:
Tone 1
Lines 1 to 2 Per-Line Setting:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Per-Line Setting:
Global