Mitel Deskphone 6863 User manual

Mitel 6863
SIP Phone for MX-ONE
QUICK REFERENCE GUIDE

1424-EN/LZT 103 94 A5

MX-ONE – Mitel 6863
English
Important User Information
NOTICE
The information contained in this document is believed
to be accurate in all respects but is not warranted by
Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material,
including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. The
information is subject to change without notice and
should not be construed in any way as a commitment by
Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for
any errors or omissions in this document. Revisions of
this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or
transmitted in any form or by any means - electronic or
mechanical - for any purpose without written
permission from Mitel Networks Corporation.
Trademarks
Mitel® is a registered trademark of Mitel Networks
Corporation.
All trademarks mentioned in this document are the
property of their respective owners, including Mitel
Networks Corporation. All rights reserved.
®, TM Trademark of Mitel Networks Corporation
©Copyright 2015, Mitel Networks Corporation
All rights reserved
Notice to European customers:
The CE marking affixed to Mitel products indicates
conformance to the R&TTE directive 99/05/EC
(Radio and Telecommunications Terminal Equipment
Directive). For a copy of the original signed
Declaration (in full conformance with EN45014), please
contact your Mitel office or Sales partner.
Safety Instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected equipment, the following
basic safety precautions should always be followed to reduce risk of fire,
electrical shock and other personal injury.
• Follow instructions in the equipment’s user guide
or other documentation.
• Always install equipment in a location and environ-
ment for which it is designed.
• For mains powered telephones: Only operate with
the mains power voltage indicated. If you are
uncertain of the type of power supplied to the
building, consult property management or your
local power company.
• For mains powered telephones: Avoid placing the
telephone’s power cable where it can be exposed
to mechanical pressure as this may damage the
cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified
service personnel.
• Do not make any changes or modifications to
equipment without seeking approval from the
party responsible for compliance. Unauthorized
changes or modifications could void the user’s
authority to operate the equipment.
• Do not use the telephone to report a gas leak in the
vicinity of the leak.
• Do not spill liquid of any kind on the product or use
the equipment near water, for example, near a
bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that
is not part of the product or auxiliary product.
• Do not disassemble the product. Contact a quali-
fied service agency when service or repair work is
required.
• Do not use a telephone (other than cordless type
during an electrical storm).
Disposal of the product
Your product should not be placed in municipal waste.
Please check local regulations for disposal of electronic
products.

MX-ONE – Mitel 68634
English
Power Adapters
The phone can be powered either from a 48 V DC power
adapter (sold separately) or via the network PoE
according to IEEE 802.3af.
6865i: Powered either from a 48 V AC/DC power adapter
or via PoE according to IEEE 802.3af
Recommended power adapters
• D6700-0131-48-20 (Universal)
• 87-00012AAA-A (Europe)
• 87-00013AAA-A (North America)

3MX-ONE – Mitel 6863
English
Mitel 6863
Quick Reference Guide
Display screen
The display comprises three information lines.
This Quick Reference Guide includes short descriptions on
how to use the basic features of the IP phone Mitel 6863
when used with a MX-ONE system. More features and
technical requirements are available in the User Guide.
The complete User Guide is available in electronic format
on www.mitel.com
Read the safety instructions before use!
q 6863i Handset
w High Quality Speakerphone
e Message Waiting Lamp
rNavigation/SelectKeys
t Options Key
y Goodbye Key
uHoldKey
i Line/Call Appearance Keys
o Keypad
aMuteKey
sVolumeControl
d Speaker Key
fLCDScreen
1 Callers list
2RedialKey
3Transfer
In idle -Extension number
-E.g. the number of missed incoming
calls, personal number profile, absence
or diversion.
-The date and time
During a
call
-The correspondent’s name and/or
number
-An icon showing the call status
-The time since the start of the call
In the
menus
In the options menus, lists and during
programming, the screen guides the
user in his or her choices and settings.

Mitel 6863 Quick Reference Guide
MX-ONE – Mitel 6863
4
English
Log On
Display Information
Navigating the menu: To reach the options menu, press
the following key:
Press and to scroll the
menu. Press to exit and to
enter the option.
Log On
Log on: Enter the extension number and
press for Enter.
If a PIN code is initiated in MX-ONE,
there will be a Password prompt.
Enter your PIN code as Password
and press for Enter.
If you do not know your extension number or
your PIN, contact your system administrator.
Your extension number and name
are shown in the display when the
log on is successful.
Change of PIN code
You can change the PIN code used for logging on to the
telephony system.
Change the PIN code: Enter *74*old PIN*new PIN#
A text message on the display
confirms if the change was
successful.
Incoming Calls
Answer Calls
Answer:
Reject call: Press
Picking up calls
You can answer a call from another phone:
Call pick-up: Extension number. Press
Dial and wait for a busy tone and
press 8
France: 0
New Zealand: 4
Sweden: 6
Group call pick-up: *8#
Finland and Sweden: *0#
U.S.A. and Canada: *59#
Missed Calls
Check missed calls: Press the softkey for callers list.
Missed calls are indicated in the
list by a phone symbol with the
handset kept on.
Outgoing Calls
Make Calls
To make a call in discreet mode (without loudspeaker),
just lift the handset before or after dialling the number.
Internal calls: Extension number. Press
Dial
External calls: External access code +
External number. Press Dial
Dial by Contact
(Redial Key):
see Redial Key
Calling from the call
lists:
Press or the Callers list
key. Scroll to the record in the list
and press or
Redial last external
number:
***
Finland and Sweden: **0
Incoming Calls
Answer Calls (Continued)

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MX-ONE – Mitel 6863
Mitel 6863 Quick Reference Guide
English
Callback
The busy extension calls back when free
Order: Press 6
France, New Zealand and Sweden: 5
Cancel all callbacks: #37# Press Dial
Cancel single callback: #37* extension number #
U.S.A. and Canada: #6*
Call Waiting
A call waiting signal is sent to the busy number
Order:Press 5. If you hear a ring tone,
keep the handset off hook.
Sweden: 4
France and New Zealand: 6
Cancel call
waiting:
Call Waiting signal is indicated on line 2 ( ) during
an ongoing call on line 1.
Answer: Press
Intrusion
Intrude a busy extension to ask the party to hang up.
Activate: Press 4
France, New Zealand and Sweden: 8
Bypass
Bypass Diversion (e.g. Follow-me) on a specific
extension.
Activate: *60* Desired number #
U.S.A. and Canada: *1*...
During Calls
Put on Hold
Ongoing call: Press
Resume a call: Press again
Inquiry
Ongoing call: Press the Transfer key, enter the
number to the 3rd party. Press L2
and wait for answer.
Switch between calls: Press the line key that holds the call
you want to retrieve.
Conference
Ongoing call: Press the skortcut key for Transfer,
dial the number to the 3rd party,
press a free Line key and after
answer press 3
Repeat to add more participants.
Transfer
Ongoing call: Press the softkey for Transfer, enter
the number to the 3rd party. Press
L2 and then press the Transfer key
again (either before or after
answer) to transfer the call
Encrypted call
Ongoing call: When a padlock is shown in the
display, the speech is encrypted to
and from the phone.
Diversion
Follow-me
Order Follow-me and External Follow-me
Order Follow-me: *21* new answering position
number #
Press Dial
Canada, United Kingdom and U.S.A.: *2*...
If succesful, a diversion text will be
shown in the display.

Mitel 6863 Quick Reference Guide
MX-ONE – Mitel 6863
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English
Order external
Follow-me:
*22# External line access code +
External number#
Press Dial
If succesful, a diversion text will be
shown in the display.
Cancel Follow-me and External Follow-me
Cancel Follow-me: #21#
Press Dial
Any diversion text will be removed
Cancel External
Follow-me:
#22#
Press Dial
Any diversion text will be removed
Group Do Not Disturb
From an extension with a certain class of service it is
possible to set do not disturb for a group of extensions.
Calls to the extensions in the group will not be
indicated.
Order group do not
distrurb:
* 25*group number #
Press Dial.
Germany, South Africa, North
America: *28*group number#
Cancel: # 25*group number #
Press Dial
Germany, South Africa, North
America: #28*group number#
Diversion
Follow-me(Continued)
Presence Information
Select absence
reason with return
date/time:
*23*Absence reason*Date/
Time#
Press Dial
The absence reason and the format
of time and date are site
dependent. Contact the system
administrator for information
Canada and U.S.A.: *24*...
Select absence
reason without
return date/time:
*23*Absence reason#
Press Dial
The absence reason is site
dependent. Contact the system
administrator for information
Canada and U.S.A.: *24*...
Cancel: #23#
Press Dial
Canada and U.S.A.: #24#
Personal Number
A number of answering positions can be defined in a
personal number profile. Up to 5 profiles can be
defined. You select the wanted profile from your
telephone.
When somebody calls your normal office phone
number the call will be announced on the telephones
defined in your active profile.
The profiles can be defined by user via CMG Office Web
or by the the system administator.

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MX-ONE – Mitel 6863
Mitel 6863 Quick Reference Guide
English
Order or change
profile from own
extension:
*10*n#
Press Dial
n=the desired profile number
#profile number is shown on the
top row in the display, e.g. #1
Deactivate: *10*n#
Press Dial
#profile number is removed from
the top row in the display.
Advanced Features
Account Code
New external call:*61*Account code#
external number.
Norway and Finland: *71*...
Ongoing
external call:
Press
Press a free Line key and Dial
*61*Account code #and
wait for confirmation tone for valid
code.
Clear the line used for entering the
account code.
Press the line key that holds the
call.
Norway and Finland: *71*...
Authorization Code
Common Authorization Code
Dialing: *72* Authorization code #
Press Dial and wait for
verification tone. Dial external
number.
Canada and U.S.A: *6*...
Austria, Germany, The Netherlands: *75*
Personal Number
Locking extension: *73* Authorization code #
Press Dial
Canada and U.S.A: *71*...
Unlocking extension: #73* Authorization code #
Press Dial
Individual Authorization Code
Dialing from own
extension:
*75* Authorization code #
Press Dial and wait for
verification tone. Dial external
number.
Austria, Germany, The Netherlands: *72*...
Dialing from other
extension:
*75* Authorization code
*own extension number# Press
Dial and wait for verification tone.
Dial external number.
Austria, Germany, The Netherlands: *72*...
Locking extension: *76*Authorization code #
Press Dial
Unlocking extension: #76*Authorization code #
Press Dial
General Deactivation
Deactivate all
activated features:
#001#
Press Dial
U.S.A. and Canada: *0#
Authorization Code (Continued)

Mitel 6863 Quick Reference Guide
MX-ONE – Mitel 6863
8
English
Call Park Pool
You can park a call and transfer the call at a specific
directory number (also called Call Park Pool) and any
extension can pick up the call. If the call is not picked up
within a few minutes, the call will recall your extension.
Transfer the call to
the call park pool:
You have an active call. Press the
Transfer key to put the call on
hold. Dial the number to the call
park pool. Note the number (here
called B-number) that shows up on
the display. Press the Transfer key
to transfer the call.
Inform the person that shall take
the call that he/she shallpickup the
call on number (B-number).
Pick up a call that is
parked in the call
park pool
Dial the B-number that you
received from your collegue. When
you hear the busy tone press 8to
pick up the call
France: 0
New Zealand: 4
Sweden: 6
Voice Mail
Messages/Voice Mail
A voice mail system may have been set up by the
system administrator. Contact the system administrator
to get the number to the voice mail system.
Call voice mail system
(e.g. record greeting
announcement):
Dial the voice mail system number
Listen to received
messages:
The message waiting lamp is slowly
blinking when there is a pending
message.
*32# Press Dial to listen to it.
Settings in the Telephone
Volume
Adjust the listening
volume of the:
- Handset
- Headset
- Ringer
- Hands-free
Press
Mute
Mute microphone
during call:
Press
Silent ringing: Press several times until
the text “Ringer volume is off” is
shown
Note: The ring signal is switched off permanently
Display Language
Change display
language:
Preferences >
Language > Screen Language
Enter *08*n# to inform the sytem
about the language
Press Dial
n = language number. Contact the
system administrator.
Change keypad
characters:
Preferences >
Language > Input Language
Time and Date
Set time format: Preferences > Time
and Date > Time Format
Set date format: Preferences > Time
and Date > Date Format

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MX-ONE – Mitel 6863
Mitel 6863 Quick Reference Guide
English
Directory (Contacts)
Local Directory
The placing of the softkeys relevant for the local
directory function are:
Save (top softkey)
Delete (second softkey from the top)
Local Directory (third softkey from the top)
Enter the local
directory:
Press Local Directory
Exit the local
directory:
or Local Directory
Search for a Contact: In the directory scroll down to the
first contact and press the first
letter of the name you want to
search.
Call from local
directory:
In the directory, scroll tothe contact
and press or
Add a contact to the
local directory:
Local Directory + Save, then
follow instructions
Delete contact from
local directory:
In the directory, scroll tothe contact
and press Delete (twice)
Deleting all contacts
from the local
directory:
Local Directory + Delete (twice)
Edit contact In the directory, scroll to thecontact
and press to erase.
Web Interface
Using the Web Interface
Find out the
phone’s IP address:
Phone Status > IP&MAC
Addresses
Enter the IP address into the address
field in the web browser in your PC
Logon: Open a web browser on your PC and
enter the phone’s IP address in the
address field. Enter
userid: user
password: blank is the default
password

Mitel 6863 Quick Reference Guide
MX-ONE – Mitel 6863
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English

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MX-ONE – Mitel 6863
FCC Statement (U.S.A.)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
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HAC (Hearing Aid Compatible)

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MX-ONE – Mitel 6863

Subject to change without prior notice.
For questions regarding the product,
please contact your Mitel Certified Sales Partner.
Also visit us on www.mitel.com
Printed on chlorine free paper.
1424_EN/LZT 103 94 A5