Mitel MiVOICE 6920 User manual

Mitel MiVoice 6920 IP Phone
RELEASE 1.5.2 USER GUIDE FOR MIVOICE BUSINESS
58015114 REV01
April 30, 2020

Notice
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without written permission from Mitel Networks Corporation.
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All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . 2
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 2
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 2
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 3
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 3
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . . 9
Programmable keys, state-sensitive softkeys, and line keys . . . 11
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Manual Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .31
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
TCP DUMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
DHCP Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Connecting to a Wi-Fi network . . . . . . . . . . . . . . . . . . .38
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Configuring and using programmable keys . . . . . . . . . . . . . . . 42
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . .45
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . .53
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . .54
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . .57
Ending a conference and transferring remaining parties . . . . .59
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
General functions . . . . . . . . . . . . . . . . . . . . . . . . . .61
Performing a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Dialing from the Contacts application . . . . . . . . . . . . . . . . . . . . . 64
Personal folder features . . . . . . . . . . . . . . . . . . . . . . .65
Adding a new contact to your Personal folder . . . . . . . . . . . . . . 65
Editing an existing contact in your Personal folder . . . . . . . . . . 68
Deleting all contacts from the Personal folder . . . . . . . . . . . . . . 69
Deleting a contact from the Personal folder . . . . . . . . . . . . . . . 70
Corporate folder features . . . . . . . . . . . . . . . . . . . . . .71
Performing a search on a non-cached Corporate contact folder 72
Copying a Corporate contact to the Personal folder . . . . . . . . . 73
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Deleting entries from the Call History application . . . . . . . . .77
Copying entries to the Personal folder in the Contacts application 79
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . .80
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Visual voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Enable voicemail application . . . . . . . . . . . . . . . . . . . .84
Log into your voicemail . . . . . . . . . . . . . . . . . . . . . . .85
Log out of your voicemail . . . . . . . . . . . . . . . . . . . . . .86
Play a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Dial a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Delete a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .88
Save a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Send voicemail to a number . . . . . . . . . . . . . . . . . . . . .89
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . 102
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . 103
Analog, DHSG/EHS, and USB headsets . . . . . . . . . . . . . . . . . . 104
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . 105
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . 106
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . 108
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

1
WELCOME ABOUT THIS GUIDE
Welcome
Part of the new-generation desktop family, the Mitel MiVoice 6920 IP phone demonstrates Mitel’s
commitment to ease of use and enhanced user value, while delivering innovative features and
applications. A full-feature enterprise-class telephone, the Mitel MiVoice 6920 IP phone provides
a large color backlit graphics display with 6 programmable self-labeling keys allowing up to 18
functions and four intuitive state sensitive softkeys.
This applications phone also features superior sound quality with wideband audio, an enhanced
speakerphone that utilizes advanced audio processing to achieve richer and clearer handsfree
conversations, and native analog, DHSG/EHS, and USB headset functionality.
Accommodating today’s high speed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6920 IP phone also offers plenty of support for Mitel and third-party peripherals and has
an environmentally efficient PoE class 2 rating. The Mitel MiVoice 6920 IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for enterprise executives,
managers, and employees.
The 6920 IP phone is compatible with the MiVoice Business phone system.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6920 IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services are
available to you on your phone system.
What's New
This section describes the new features or enhancements in MiNet Release 1.5.2
The following table summarizes each new feature or enhancement and provides a link to more informa-
tion about the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
Manual Upgrade User can upgrade the
pre-installed default MiNet
firmware to the latest release of
MiNet or SIP firmware using the
TFTP, FTP, HTTP, or HTTPS
protocols.
Manual Upgrade
Lock icon on the screen saver A lock icon appears on the
screensaver when in the IP
Phone is in “Locked” state.
To lock the phone

2
WELCOME SUPPORTING DOCUMENTATION
Supporting documentation
To access product documentation:
1. Log in to Mitel MiAccess Portal.
2. In the left-hand menu, click Doc Center.
3. Click DEVICES AND ACCESSORIES.
4. Navigate to IP PHONES > 6900 SERIES > 6900 IP PHONES and select the required document.
Phone features
Feature highlights include:
•3.5” QVGA (320x240) color TFT LCD display with brightness controls
•Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
•USB 2.0 port (100mA maximum)
•Wideband handset
•Enhanced wideband, full-duplex speakerphone for handsfree calls
•Extensive support for peripherals and modules: USB, DHSG/EHS, and wired analog headsets, Mitel
M695 Programmable Key Module, and Mitel Wireless LAN Adapter
•AC power adapter (sold separately)
•Six programmable, multi-function, self-labeling keys allowing up to 18 functions and four intuitive
state-sensitive softkeys
Installation and setup
Please refer to the Mitel MiVoice 6920 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See Accessory support for more information on headsets.

3
WELCOME TIPS FOR YOUR COMFORT AND SAFETY
Protect your hearing
Your Mitel MiVoice 6920 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6920 IP phone supports two viewing angles (30° and 60°). Adjust the
stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel MiVoice
6920 IP Phone Installation Guide.

4
PHONE KEYS KEY PANEL
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6920 IP phone key functions and how they can
help you make and manage your calls and caller information.
aGoodbye Key lLCD Screen
dHold Key oDialpad
eMessage Waiting
Indicator (MWI)
qHandset
fMute Key rContacts Key
gSpeaker/Headset Key sRedial Key

5
PHONE KEYS KEY DESCRIPTION
Key description
The following table describes the keys on the Mitel MiVoice 6920 IP phone:
hNavigation Keys/Select
Button
tCall History Key
iVolume Control uSettings Key
jState-Sensitive
Softkeys
wSpeaker
kProgrammable Keys yVoicemail Key
Key Description
Contacts key - Displays a list of your contacts.
For more information, see “Contacts”.
Call History key - Displays a list of your missed,
outgoing, and answered calls.
For more information, see “Call History”.
Voicemail key - Provides access to your
voicemail service (if configured).
For more information, see “Voicemail”.
Settings key - Provides services and settings
that allow you to customize your phone.
For more information, see “Customizing your
phone”.
Volume controls - Adjusts the volume for the
ringer, handset, headset, and speakerphone.
Press the volume control keys while the phone is
ringing to adjust the ringer volume. Pressing
these keys during an active call adjusts the
volume of the audio device being used (handset,
headset, or speaker).
Goodbye key - Ends an active call.
The Goodbye key also exits an open list (such
as Call History) and menus (such as
the Settings menu) without saving changes.
Redial key - Displays a list of your previously
dialed calls. Pressing the Redial key twice redials
the last dialed number displayed on
the Home screen.
For more information, see “Redialing a number”.

6
PHONE KEYS DIALPAD KEYS
Dialpad keys
The Mitel MiVoice 6920 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2
through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to
make a call (see “Making calls”) and to press keys requested by an Interactive Voice Response (IVR)
system. The basic inputs for the Mitel MiVoice 6920 IP phone dialpad includes the following:
Hold key - Places an active call on hold. To
retrieve a held call, press the applicable Line key.
For more information, see “Placing a call on
hold”.
Mute key - Mutes the microphone so that your
caller cannot hear you (the LED beside the key
turns on when the microphone is on mute).
For more information, see “Muting the
microphone”.
Speaker/Headset key - Transfers the active call
to the speaker or headset, allowing handsfree
use of the phone.
For more information, see “Audio Path”.
Navigation keys and select button -
Multi-directional navigation keys that allow you to
navigate through the phone’s User Interface (UI).
Pressing the center Select button sets options as
well as performs actions such as dialing out from
the Contacts or Call History.
On the Home screen, the left and right navigation
keys can be used to access the additional pages
of programmable softkeys.
For more information, see “UI navigation is
performed using the navigation keys located to
the right of the softkeys.”.
State-sensitive softkeys - Four state-sensitive
softkeys that allow you to perform different
functions during specific states (i.e. when the
phone is an idle, connected, incoming, outgoing,
or busy state).
Programmable keys - Six programmable,
multi-function self-labeling keys that allow you to
use up to 18 specific functions.
For more information see “Configuring and using
programmable keys”.
Key Description

7
PHONE KEYS DIALPAD KEYS
The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's
nationality or personal preference. These can be used for special functions such as accessing advanced
services. The star key and pound key functions are dependent on your call server’s feature availability.
Contact your System Administrator for more information about available functions using these keys.
Dialpad Key Description
0 Dials 0
1 Dials 1
2 ABC Dials 2
When entering text, this key enters A with one
press, B with two presses, and C with three
presses.
3 DEF Dials 3
When entering text, this key enters D with one
press, E with two presses, and F with three
presses.
4 GHI Dials 4
When entering text, this key enters G with one
press, H with two presses, and I with three
presses.
5 JKL Dials 5
When entering text, this key enters J with one
press, K with two presses, and L with three
presses.
6 MNO Dials 6
When entering text, this key enters M with one
press, N with two presses, and O with three
presses.
7 PQRS Dials 7
When entering text, this key enters P with one
press, Q with two presses, R with three presses,
and S with four presses.
8 TUV Dials 8
When entering text, this key enters T with one
press, U with two presses, and V with three
presses.
9 WXYZ Dials 9
When entering text, this key enters W with one
press, X with two presses, Y with three presses,
and Z with four presses.

8
PHONE KEYS DIALPAD KEYS
When entering characters in the various Settings menus or in different applications (for example, when
adding a contact to your Contacts application), advanced characters can be entered using the dialpad
keys.
The following tables identifies the characters that you can use and the order in which they are accessible.
Key Uppercase Characters Lowercase Characters
0 0 + 0 +
1 1 . : ; =_ , - ' & ( ) $ ! 1 . : ; =_ , - ' & ( ) $ !
2 A B C 2 a b c 2
3 D E F 3 d e f 3
4 G H I 4 g h i 4
5 J K L 5 j k l 5
6 M NO 6 m n o 6
7 P Q R S 7 p q r s 7
8 T U V 8 t u v 8
9 W X Y Z 9 w x y z 9
* * <SPACE> * <SPACE>
# # / \ @ # / \ @

9
GETTING STARTED UI OVERVIEW
Getting started
The Mitel MiVoice 6920 IP phone must be set up and be configured by the System Administrator prior to
its first use.
UI overview
Home screen
When the phone has successfully booted up and connected to the network, the phone displays
the Home screen. The Home screen shows the date and time along with your number and last dialed
number. It is the default screen displayed when the phone is in an idle state.
NOTE: Your System Administrator should have configured your number and any other administrative
features required. If your number does not display on the screen, contact your System Administrator.
Phone and network status indicators
There are icons that display on the phone to indicate the status of the phone and network. These icons
display on the upper right corner of the Home screen.

10
GETTING STARTED UI OVERVIEW
The following table identifies and describes the phone and network status indicators on the Home screen.
Icon Description
Network Connected - The Network Connected
icon displays on the Home screen when the
phone is connected to the MiVoice Business call
server.
Attempting Network Connection - The
Attempting Network Connection icon displays on
the Home screen when the phone is attempting to
connect to the MiVoice Business call server.
Network Disconnected - The Network
Disconnected icon displays on the Home screen
when the phone loses connection to the MiVoice
Business call server.
If this icon is displayed and you are using an AC
adapter for power, check that the Ethernet cable
is tightly connected to the phone and to the
network device port. The phone should
automatically detect when it is reconnected and
attempt to connect to the network. If this does not
resolve the issue, check with your System or
Network Administrator for assistance.
Call Forward Always - The Call Forward Always
icon displays on the Home screen when the Call
Forward feature is enabled using the "Always"
condition (as opposed to the "Busy" and "No
Answer" conditions).
For more information on the Call Forward feature,
see “Call Forward”.

11
GETTING STARTED UI OVERVIEW
Programmable keys, state-sensitive softkeys, and line keys
Six programmable keys (including the Prime Line key) and four state-sensitive softkeys are always
displayed on the Home screen. The programmable keys allow you to configure up to 18 different features
(such as speed calls, phone lock, DND, and so on).
NOTE: If enabled by your System Administrator, certain features can be programmed on the program-
mable keys by pressing and holding the respective programmable key. Others can only be programmed
by your System Administrator through the MiVoice Business call server. See “Configuring and using
programmable keys” for information on how to program the programmable keys using the phone. Contact
Missed Calls - The Missed Calls icon displays on
the Home screen only when incoming calls have
not been received. The number in the red badge
indicates how many calls were missed. To access
a list of your missed calls, press the (Call
History) key.
For more information on missed calls,
see “Missed calls indicator”.
Do Not Disturb - The Do Not Disturb (DND) icon
displays on the Home screen when the DND
feature is enabled. When DND is enabled, callers
calling into the phone may hear a DND signal and
a "Do Not Disturb" message is displayed on their
phones, depending on the setting in the System
Administrator Tool.
For more information on the DND feature,
see “Do Not Disturb”.
Headset Connected - The Headset Connected
icon displays on the Home screen when a
headset (USB, DHSG/EHS, or analog wired)
connection has been detected.
For more information on headset functionality,
see “Analog, DHSG/EHS, and USB headsets”.
Hotdesk User - The Hotdesk User icon displays
on the Home screen when you log in using your
hotdesk account.
Voicemail - The Voicemail icon displays on
the Home screen only if you have new messages
waiting. To access your voicemail messages,
press the (Voicemail) key.
For more information on voicemail functionality,
see “Voicemail”.
Icon Description

12
GETTING STARTED UI OVERVIEW
your System Administrator for details on what features are available to be programmed through the
MiVoice Business call server.
The state-sensitive softkeys change depending on the state of the phone and are used to perform
different functions when the phone is an idle, connected, outgoing, or busy state.
The Prime Line key is a visual indication of the status of your prime line. When your phone is in an idle
state, your (Prime Line) icon is solid blue. Your System Administrator may also have configured
additional line appearances on your phone. Line appearance keys are solid green when your phone is in
an idle state.
If you have six or more programmable keys configured, programmable page indicators are displayed
above the softkeys. These dots indicate the number of programmable key pages and its relative position.
Press the left and right navigation keys to switch the programmable key pages.
Call screen
During an incoming or outgoing call and when on an active call, all the essential information regarding the
call is displayed on screen, including the caller’s avatar, name, number, and call duration timer. The
context-sensitive softkeys also change allowing you access to more call handling features (such
as Transfer and Add User during an active call).

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GETTING STARTED UI OVERVIEW
Additionally, if the call is on the Prime Line key, the Prime Line key changes to reflect the status of the
line as per the following table.
If the call is on a different line, the applicable line appearance key change to reflect the status of the line
as per the following table.
UI navigation
UI navigation is performed using the navigation keys located to the right of the softkeys.
Icon Description
(Blinking) Indicates the prime line is ringing due to
an incoming call.
Indicates the prime line is busy.
(Blinking) Indicates the call on the prime line is on
hold.
Icon Description
(Blinking) Indicates the applicable line is ringing
due to an incoming call.
Indicates the applicable line is busy.
(Blinking) Indicates the call on the applicable line
is on hold.

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GETTING STARTED UI OVERVIEW
There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to
navigate through the various applications and settings menus. The center key acts as a Select button that
is used to set options and perform actions such as dialing out from the Contacts or Call
History applications.