Mitel MiVOICE 6920 User manual

Mitel MiVoice 6920 IP Phone
RELEASE 1.5.2 USER GUIDE FOR MIVOICE BUSINESS
58015114 REV01
April 30, 2020

Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™
Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commit-
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without written permission from Mitel Networks Corporation.
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®,™ Trademark of Mitel Networks Corporation
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All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . 2
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 2
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 2
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 3
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 3
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . . 9
Programmable keys, state-sensitive softkeys, and line keys . . . 11
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Manual Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .31
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
TCP DUMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
DHCP Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Connecting to a Wi-Fi network . . . . . . . . . . . . . . . . . . .38
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Configuring and using programmable keys . . . . . . . . . . . . . . . 42
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . .45
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . .53
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . .54
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . .57
Ending a conference and transferring remaining parties . . . . .59
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
General functions . . . . . . . . . . . . . . . . . . . . . . . . . .61
Performing a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Dialing from the Contacts application . . . . . . . . . . . . . . . . . . . . . 64
Personal folder features . . . . . . . . . . . . . . . . . . . . . . .65
Adding a new contact to your Personal folder . . . . . . . . . . . . . . 65
Editing an existing contact in your Personal folder . . . . . . . . . . 68
Deleting all contacts from the Personal folder . . . . . . . . . . . . . . 69
Deleting a contact from the Personal folder . . . . . . . . . . . . . . . 70
Corporate folder features . . . . . . . . . . . . . . . . . . . . . .71
Performing a search on a non-cached Corporate contact folder 72
Copying a Corporate contact to the Personal folder . . . . . . . . . 73
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Deleting entries from the Call History application . . . . . . . . .77
Copying entries to the Personal folder in the Contacts application 79
Missed calls indicator . . . . . . . . . . . . . . . . . . . . . . . .80
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Visual voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Enable voicemail application . . . . . . . . . . . . . . . . . . . .84
Log into your voicemail . . . . . . . . . . . . . . . . . . . . . . .85
Log out of your voicemail . . . . . . . . . . . . . . . . . . . . . .86
Play a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Dial a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Delete a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .88
Save a voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Send voicemail to a number . . . . . . . . . . . . . . . . . . . . .89
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Mitel M695 Programmable Key Module (PKM) . . . . . . . . . . . . . 102
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . 103
Analog, DHSG/EHS, and USB headsets . . . . . . . . . . . . . . . . . . 104
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . 105
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . 106
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . 108
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

1
WELCOME ABOUT THIS GUIDE
Welcome
Part of the new-generation desktop family, the Mitel MiVoice 6920 IP phone demonstrates Mitel’s
commitment to ease of use and enhanced user value, while delivering innovative features and
applications. A full-feature enterprise-class telephone, the Mitel MiVoice 6920 IP phone provides
a large color backlit graphics display with 6 programmable self-labeling keys allowing up to 18
functions and four intuitive state sensitive softkeys.
This applications phone also features superior sound quality with wideband audio, an enhanced
speakerphone that utilizes advanced audio processing to achieve richer and clearer handsfree
conversations, and native analog, DHSG/EHS, and USB headset functionality.
Accommodating today’s high speed networks through dual Gigabit Ethernet ports, the Mitel
MiVoice 6920 IP phone also offers plenty of support for Mitel and third-party peripherals and has
an environmentally efficient PoE class 2 rating. The Mitel MiVoice 6920 IP phone is one of the most
advanced desktop IP phones available on the market today and is ideal for enterprise executives,
managers, and employees.
The 6920 IP phone is compatible with the MiVoice Business phone system.
About this guide
This guide explains how to use the basic features of your new Mitel MiVoice 6920 IP phone. Not all
features listed are available by default. Your System Administrator has the ability to customize many
features on this phone. Contact your System Administrator to find out which features and services are
available to you on your phone system.
What's New
This section describes the new features or enhancements in MiNet Release 1.5.2
The following table summarizes each new feature or enhancement and provides a link to more informa-
tion about the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
Manual Upgrade User can upgrade the
pre-installed default MiNet
firmware to the latest release of
MiNet or SIP firmware using the
TFTP, FTP, HTTP, or HTTPS
protocols.
Manual Upgrade
Lock icon on the screen saver A lock icon appears on the
screensaver when in the IP
Phone is in “Locked” state.
To lock the phone

2
WELCOME SUPPORTING DOCUMENTATION
Supporting documentation
To access product documentation:
1. Log in to Mitel MiAccess Portal.
2. In the left-hand menu, click Doc Center.
3. Click DEVICES AND ACCESSORIES.
4. Navigate to IP PHONES > 6900 SERIES > 6900 IP PHONES and select the required document.
Phone features
Feature highlights include:
•3.5” QVGA (320x240) color TFT LCD display with brightness controls
•Built-in-two-port, 10/100/1000 Gigabit Ethernet switch
•USB 2.0 port (100mA maximum)
•Wideband handset
•Enhanced wideband, full-duplex speakerphone for handsfree calls
•Extensive support for peripherals and modules: USB, DHSG/EHS, and wired analog headsets, Mitel
M695 Programmable Key Module, and Mitel Wireless LAN Adapter
•AC power adapter (sold separately)
•Six programmable, multi-function, self-labeling keys allowing up to 18 functions and four intuitive
state-sensitive softkeys
Installation and setup
Please refer to the Mitel MiVoice 6920 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See Accessory support for more information on headsets.

3
WELCOME TIPS FOR YOUR COMFORT AND SAFETY
Protect your hearing
Your Mitel MiVoice 6920 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
Adjust the viewing angle
The stand for your Mitel MiVoice 6920 IP phone supports two viewing angles (30° and 60°). Adjust the
stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel MiVoice
6920 IP Phone Installation Guide.

4
PHONE KEYS KEY PANEL
Phone keys
Key panel
The following sections describe the various Mitel MiVoice 6920 IP phone key functions and how they can
help you make and manage your calls and caller information.
aGoodbye Key lLCD Screen
dHold Key oDialpad
eMessage Waiting
Indicator (MWI)
qHandset
fMute Key rContacts Key
gSpeaker/Headset Key sRedial Key