Mitel MiVOICE 6920 User manual

Mitel MiVoice 6920 IP Phone
RELEASE 1.5.2 USER GUIDE FOR MIVOICE BUSINESS
58015114 REV01
April 30, 2020

Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™
Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commit-
ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors
or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.No
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without written permission from Mitel Networks Corporation.
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®,™ Trademark of Mitel Networks Corporation
© Copyright 2020, Mitel Networks Corporation
All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . 2
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 2
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 2
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 3
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 3
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . . 9
Programmable keys, state-sensitive softkeys, and line keys . . . 11
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Audio Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Manual Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .31
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
TCP DUMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
DHCP Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Connecting to a Wi-Fi network . . . . . . . . . . . . . . . . . . .38
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Configuring and using programmable keys . . . . . . . . . . . . . . . 42
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . .45
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Initiating a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . .53
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . .54
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Creating a multi-party conference call . . . . . . . . . . . . . . . . . . .57
Ending a conference and transferring remaining parties . . . . .59
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
General functions . . . . . . . . . . . . . . . . . . . . . . . . . .61
Performing a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63