Mitel 6865i User manual

Mitel 6865i SIP Phone
41-001566-00 REV01
RELEASE 4.0.0 SP1 USER GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel is a trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
41-001566-00 REV01 - December 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Software License Agreement
1
SOFTWARE LICENSE AGREEMENT
Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable,non-sublicenseableandnon-exclusive,restricteduselicensetouseSoftware
in object form solely with the Equipment for which the Software was intended. This Product
may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected
assuch by copyrightlawasunpublishedworksandby international treatiesto the fullestextent
under the applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential and
proprietary programs and information and shall not export licensed Software to any country
except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnishedinobjectcodeform.Customershallnotmodify,copy,reproduce,distribute,transcribe,
translate or reduce to electronic medium or machine readable form or language, derive source
code without the express written consent of the Seller and its Suppliers, or disseminate or
otherwise disclose the Software to third parties. All Software furnished hereunder (whether or
not part of firmware), including all copies thereof, are and shall remain the property of Seller
and its Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by
the terms and conditions contained herein. Removal or modification of trademarks, copyright
notices, logos, etc., or the use of Software on any Equipment other than that for which it is
intended, or any other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue
use and destroy or return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for any
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or consequential
damages) arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
2
Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
No Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Methods for Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Live Dialpad* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Set Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Resetting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Line Keys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Creating a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Editing Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . 73
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Speeddial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Save Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Delete Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
BroadSoft BroadWorks Executive and Assistant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

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Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Model M680i and M685i Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . .189
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
6
WELCOME
The Mitel 6865i offers exceptional flexibility in a true enterprise grade SIP desktop
phone that can support up to 24 lines, has Dual Gigabit Ethernet ports, and features a
large 3.4" 128x48 pixel LCD display. Its soft white backlighting and large fonts making
the screen easy to read in any lighting conditions. With its 8 programmable keys, XML
capabilities, native DHSG/EHS headset support, a true HD handset and a speakerphone
that delivers remarkable wideband HD audio quality, the Mitel 6865i SIP phone is ideally
suited for the small to large business market that needs Gigabit throughput for PC
connectivity.
ABOUT THIS GUIDE
This guide explains how to use your new 6865i phone. Not all features listed are available by
default.ContactyourSystemAdministratortofindoutwhichfeaturesandservicesareavailable
on your system. Your System Administrator also has the ability to customize some features on
this phone. For information on more advanced settings and configurations, administrators
should refer to the Mitel SIP IP Phones Administrator Guide.
DOCUMENTATION
•Mitel 6865i SIP IP Phone Installation Guide – Contains installation and set-up instruc-
tions, general features and functions, and a basic list of configuration options. The
Installation Guide can be downloaded from http://www.miteldocs.com.
•Mitel 6865i SIP IP Phone User Guide– Describes the most commonly used features and
functions for an end user. The User Guide can be downloaded from
http://www.miteldocs.com.
•Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP
phonesonthenetworkandcontainsadvancedconfigurationinstructions.TheAdministrator
Guide is intended for the System Administrator and can be downloaded from
http://www.miteldocs.com.
PHONE FEATURES
• LCD screen with backlight
• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with
your computer
• 8 programmable top keys
• Press-and-hold speeddial key configuration feature
• Supports up to 24 call lines with LEDs
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• AC power adapter (sold separately)

Welcome
7
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
REQUIREMENTS
• SIP-based IP PBX system or network installed and running with a SIP account created for
the 6865i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps]
recommended).
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for
optimum Gigabit Ethernet performance).
• Power source:
• For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an
Ethernet cable to connect from the phonedirectlytothenetworkforpower(no48VAC
power adapter required if using Power-over-Ethernet [PoE]).
• For Ethernet networks that DO NOT supply power to the phone:
Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.
GT-41080-1848 (sold separately) to connect from the DC power port on the phone to
a power source
or
Use a PoE power injector or a PoE switch.
INSTALLATION AND SETUP
If your System Administrator has not already setup your 6865i phone, please refer to theMitel
6865i Installation Guide for basic installation and physical setup. For more advanced
administration and configuration information, System Administrators should refer to the Mitel
SIP IP Phones Administrator Guide.

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
8
IP PHONE KEYS
KEY PANEL
The following sections describe the various 6865i phone key functions and how they help you
makeand manageyourcallsand callerinformation.Imagesof the symbolkeysandthe symbol
hardware platform are used throughout this document.
6865i Handset Volume Control
High Quality Speakerphone Mute Key
Message Waiting Lamp Keypad
Goodbye Key Callers List Key
Hold Key Redial Key
Navigation/Select Keys Line/Call Appearance Keys
Transfer Key Speaker/Headset Key
Conference Key LCD Screen
Options Key Programmable Keys




















IP Phone Keys
9
KEY DESCRIPTION
The following table identifies the keys on the key panel of your 6865i IP phone that you can
use for handling calls.
KEY DESCRIPTION
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such
as the Options List, without saving changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.
For more information, see “Placing a Call on Hold” on page 117.
Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different
status and text messages on the LCD display (if there is more than 1 line of
status/text messages). These buttons also let you scroll through menu selections,
such as the Options List.
Pressing the LEFT and RIGHT keys lets you view the different line/call appearances.
While in the Options List, these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the LEFT key erases the
character on the left; pressing the RIGHT key sets the option. Alternatively, pressing
the center Select key sets the option as well on specific screens.
Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 118.
Conference Key - Begins a conference call with the active call.
For more information, see “Conferencing Calls” on page 120.
Options Key - Accesses services and options to customize your phone. Your
System Administrator may have already customized some of your settings. Check
with your System Administrator before changing the administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 16.
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree
speaker.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light
indicator flashes when the microphone is on mute).
For more information, see “Mute” on page 115.
Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 132.

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
10
KEYPAD KEYS
The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9
contain the letters of the alphabet. The 6865i phone keypad includes the following:
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the
Redial key twice redials the last dialed number.
For more information, see “Redial” on page 114.
Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i IP
phone supports two line keys, each with LED indicator lights.
For more information, see “Multiple Line and Call Appearance Keys” on page 57.
Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing
handsfree use of the phone.
For more information, see “Using Handsfree Speakerphone” on page 112 and
“Using a Headset” on page 113.
Programmable Keys - When programmed, allows you to easily perform up to 8
specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access
enhanced services provided by third parties (e.g. XML applications).
For more information, see “Programmable Keys” on page 58.
KEYPAD KEY DESCRIPTION
0 Dials 0
Dials the Operator on a registered phone
1 Dials 1
2 ABC Dials 2
When entering text, this key enters Awithonepress, Bwith two presses, and Cwith
three presses
3 DEF Dials 3
When entering text, this key enters Dwith one press, Ewith two presses, and Fwith
three presses
4 GHI Dials 4
When entering text, this key enters Gwith one press, Hwith two presses, and Iwith
three presses
5 JKL Dials 5
When entering text, this key enters Jwith one press, Kwith two presses, and Lwith
three presses
KEY DESCRIPTION

IP Phone Keys
11
The * is called the star key. The # is calledthe number sign, pound key, or hash key, depending
on one's nationality or personal preference. These can be used for special functions such as
accessing voicemail. The star key and pound key functions are dependant on your country’s
feature availability. Contact your System Administrator for more information about available
functions using these keys.
These keypad keys can be used for any of the following on the phone:
• Dialing a phone number to make a call (see “Dialing a Number” on page 112).
• Entering digits or letters in the IP phone user interface.
• Programming a speed dial number (see “Creating a Speed Dial Key” on page 61).
• Pressing a speed dial key (see “Creating a Speed Dial Key” on page 61).
• Pressing the keys associated with a called Interactive Voice Response (IVR) system.
6 MNO Dials 6
When entering text, this key enters Mwith one press, Nwith two presses, and O
with three presses
7 P QRS Dials 7
When entering text, this key enters Pwith one press, Qwith two presses, Rwith
three presses, and Swith four presses.
8 TUV Dials 8
When entering text, this key enters Twith one press, Uwith two presses, and Vwith
three presses
9 WXYZ Dials 9
When entering text, this key enters Wwith one press, Xwith two presses, Ywith
three presses, and Zwith four presses.
KEYPAD KEY DESCRIPTION

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
12
GETTING STARTED
The 6865i must be set up and configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
PLUGGING IN AND STARTING THE PHONE
The 6865i automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.
The phone displays the following startup screens:
During the first start up, the 6865i phone attempts to contact the Redirection and
Configuration Server for current server information. No personal information is transmitted
from the phone during this process.
Note: Some start up screens only appear the first time you connect your phone, or if
your phone has been factory defaulted.
Mitel 6865i
Mitel 6865i
LLDP
Mitel 6865i
DHCP
Initializing
network
Contacting
Redirector

Getting Started
13
The 6865i phone may also look for configuration servers on your local network (press 4Skip
to continue without checking for servers).
If appropriate servers are found they are listed for you to select from by scrolling down to view
the complete list. (Press 3Skip to continue without selecting a server.).
The 6865i phone then checks settings and looks for new configuration and firmware updates
from a server. If a new update is found, the phone displays the message Updating
Configuration.This may take a few moments while the phone downloads the latest updates.
IflanguagepackswereloadedtoyourphonebyyourSystemAdministrator,thefollowingscreen
displays during startup.
Note: New updates to your phone can be automatically scheduled from the server. This
is set up on the phone system by your System Administrator and should be scheduled
during non-business hours or slow call periods.
WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT
IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION
INFORMATION.
Auto Discovery
Skip
1 Choose Server
<Server Name>
Skip Select
Updating
configuration
Checking for new
firmware
Downloading
Language Packs

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
14
When the configuration update is complete, the phone displays the following screens:
IDLE SCREENS
Whenthephonehas successfully updatedtheconfigurationandconnected to the network,the
phone displays the Idle State screen:
The Idle State screen lists your name (SIP screen name), extension (or phone number), and
thedate andtime.Thisscreenis shownwheneveryourphoneis not in use.TheL1 in the upper
corner in the above example indicates the idle screen for the first line appearance. You can
use the left and right arrow keys to scroll through the idle screens for both line appearances
on the 6865i.
The second display line shows the following temporary messages if the event occurs:
•NoService
• DHCP Failed
•Restarting
• New IP Obtained
• Network Disconnected/Connected
Thesecondlinecanalsodisplaythefollowingstatusmessages,listedinorderofdisplaypriority:
Note: Since Network Disconnected/Connected displays on two lines, the date andtime
does not show if this event displays.
Network
DSP
SIP
Done
John Smith
9055550055
Tue Aug 20 2:55pm
L1

Getting Started
15
• Call Forward status
• DND (Do Not Disturb) On
• Number of missed calls
When more than one status message displays, the 2is shown after the message to indicate
that you can use the 2and 5navigation keys to scroll through the remaining messages.
INCOMPLETE CONFIGURATION
If your phone displays an Incomplete Config message without any extension or user name
at the end of the start up sequence instead of an Idle state screen, this indicates the phone
configuration that was downloaded from the configuration server is not complete or correct.
Contact your System Administrator for assistance.
NO SERVICE
When the phone is not properly connected to the network, or the account has not been
configured by the Network Administrator, the No Service or Network Disconnected prompt
appearsonthedisplayandthetelephonestatuslightturnsON.Checkthatthecablesaretightly
connected to the phone and to the wall jack. The phone should automatically detect when the
connection is reconnected and display the Network Connected prompt temporarily.
If changes have been made to your phone settings, you may need to restart your phone. For
more information on restarting your phone, see “Restarting Your Phone” on page 51.
Formoreinformationaboutconnectingyour phone,refertotheMitel 6865i Installation Guide
or check with your System Administrator for assistance.
John Smith
CFWD All
Tue Aug 20 2:55pm
L1
Network Connected
L1

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
16
METHODS FOR CUSTOMIZING YOUR PHONE
There are two ways to customize specific options on your phone:
• Using the Options key on the IP phone.
• Using the Mitel Web UI in an Internet browser window from your PC.
PHONE OPTIONS VIA THE IP PHONE UI
You can customize your phone by pressing the key and accessing the IP phone UI. These
options allow you to customize the following phone settings.
OPTION
NUMBER OPTION
1 Call Forward
1. All
2. Busy
3. No Answer
4. All Off
5. All On
The menus that display for Call Forward are dependant on the Call Forward Mode set
on the phone. Default is Account mode.
Ifthe BroadSoft BroadWorks Executiveand AssistantServicesfeature isenabled and
your phone is configured with the Assistant’s role, an additional Forward Filtering
option may be available in the Call Foward menu. For information on the BroadWorks
Executive and Assistant Services feature, refer to BroadSoft BroadWorks Executive
and Assistant Services on page 173.

Methods for Customizing Your Phone
17
2 Preferences
1. Tones
• Ring Tone
• Tone Set
2. Display
• Contrast Level
• Backlight
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
• Audio Mode
• Headset Mic Vol
• DHSG
6. Time and Date
• Time Format
• Daylight Savings
• Date Format
• Time Zone
• Time Server 1
• Time Server 2
• Time Server 3
• Set Time
• Set Date
7. Language
• Screen Language
• Input Language
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright
4 Password
5 Admin Menu (Password Protected)*
6 Restart Phone
7 Credentials (available only if certain features are configured by your Administrator)
8 Directory
1. Display Name Order
2. Sorting Preferences
3. External Sources (available only if external directory sources are configured by
your Administrator)
OPTION
NUMBER OPTION

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
18
SIMPLIFIED OPTIONS LIST
YourSystemAdministratormayconfigureasimplifiedOptionsListforyourphone.Thefollowing
tableindicatestheoptionsthatmayappearonyourphoneifthesimplifiedOptionsListisapplied:
9 Phone Lock
Note: *The Administrator Menu options are Administrator-level functions only, and are
not accessible by the user. These options should only be set up and changed by your
System Administrator.
OPTION
NUMBER OPTION
1 Call Forward
1. All
2. Busy
3. No Ans
4. All Off
5. All On
The menus that display for Call Forward are dependent on the Call Forward Mode set
on the phone. Default is Account mode.
IftheBroadSoftBroadWorksExecutiveandAssistantServicesfeatureisenabledand
your phone is configured with the Assistant’s role, an additional Forward Filtering
option may be available in the Call Foward menu. For information on the BroadWorks
Executive and Assistant Services feature, refer to BroadSoft BroadWorks Executive
and Assistant Services on page 173.
2 Preferences
1. Tones
• Ring Tone
• Tone Set
2. Display
• Contrast Level
• Backlight
3. Set Audio
• Audio Mode
• Headset Mic Vol
• DHSG
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Restart Phone
7. Copyright
OPTION
NUMBER OPTION