Polycom VVX 350 Assembly instructions

For more information, visit epb.com/customer-support/business-support
or call 423-648-1500, option 2
1
POLYCOM®VVX® 230, 350, AND 450
BUSINESS IP PHONES
Quick Tips
3725-48827-001A | UC Software 5.8.0 | May 2018
These Quick Tips apply to VVX 250, 350, and 450 business IP phones.
MAIN MENU SCREEN
Displays menu options
for settings and device
information.
Available anytime.
CALLS SCREEN
Displays all Active and Held
calls.
Available when you have
an Active or Held call in
progress.
LINES SCREEN
Displays phone lines, favorites,
and conditional soft keys.
Available anytime.
SWITCH AMONG PHONE SCREENS
You can view any screen on your phone from other screens
To switch between screens:
> Press to view the Main Menu, Lines, or Calls screen.
PLACE CALLS
You can only have one active call
in progress on your phone.
To place a call:
» Do one of the following:
➢ Pick up the handset, press or
enter the phone number, and
press Send.
➢ Enter the phone number, press
Dial, and pick up the handset, or
press or .
➢ Press the Line key, enter the
phone number, and select Send.
➢ Select New Call, enter the
phone number, and press Send.
ANSWER CALLS
You can answer calls using the
handset, speakerphone or a
headset.
To place a call:
» Do one of the following:
➢To answer with the
speakerphone, press
or press Answer soft key.
➢ To answer with the handset,
pick up the handset.
➢ To answer with a headset, press
or the hook switch.
END CALLS
You can only end active calls. To end a
held call, you must resume the call rst.
To end an active call:
» Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1Highlight the held call and press Resume
2Press End Call.
HOLD AND RESUME CALLS
You can have multiple calls on hold and
resume a call at any time.
To hold a call:
» Highlight the call and press the Hold soft
key or press .
To resume a call:
» Highlight the call and press the Resume
soft key or press .
TRANSFER CALLS
You can transfer calls to any contact.
To transfer a call:
1 Press and hold the Transfer soft key or
press .
2Choose Blind or Consultative.
3 Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.

For more information, visit epb.com/customer-support/business-support
or call 423-648-1500, option 2
2
4 If you chose Consultative, press the
Transfer soft key or press after speaking
with your contact.
FORWARD CALLS
You can forward an incoming call to a contact
or forward all incoming calls to a contact.
To forward all incoming calls:
1 On the Main Menu screen, select Forward
or dial *72.
2If you have more than one line, select a
line.
3Choose either Always, No Answer or Busy.
4Enter a contact’s number, and select Enable.
If you chose No Answer, you can enter
the number of rings before the call is
forwarded.
INITIATE A CONFERENCE CALL
You can initiate a conference call with up to
24 contacts.
To initiate a conference call:
1Call a contact.
2Select Conference and call your next contact.
3When your contact answers, select
conference.
You can also join an active and held call into
a conference call.
To join two calls into a conference call:
» On the Calls screen, select Join.
MANAGE CONFERENCE CALLS
When you initiate a conference call, you
can manage all or individual conference
participants.
To manage all conference participants:
» Do one of the following:
➢ Select Hold to hold all participants.
➢ Select Mute to mute all participants.
To manage individual participants:
1 Highlight a participant and Select Manage.
2 Do one of the following:
➢ Select Far Mute to mute the participant.
➢ Select Hold to place the participant on hold.
➢ Select Remove to remove the participant from
the conference and create a separate call with
the participant.
➢ Select Information to view information for the
participant.
VIEW RECENT CALLS
You can view placed, received and missed calls
using the arrow keys.
To view recent calls:
» Select Directories > Recent Calls.
VIEW THE CONTACT DIRECTORY
You can view and add contacts to the Contact
Directory.
To view the Contact Directory:
» Select Directories > Contact Directory.
To add a contact to the Contact Directory:
1 In the Contact Directory, select Add.
2 Enter the contact’s information and select save.
You can enter a number between 1 and 99 in
the Favorite Index eld to make a contact a
favorite.
LISTEN TO VOICEMAIL
When you have new voicemail messages, the
messages icon displays on your line.
To listen to voicemail:
1 On the Main Menu screen, select Messages,
press , or dial *98.
2Select Message Center > Connect.
3 Follow the prompts.
ENABLE DO NOT DISTURB
You can enable Do Not Disturb when you do
not want to receive calls.
To enable or disable Do Not Disturb:
» On the Main Menu screen, select DND.
SET RINGTONES
You can set ringtones for incoming calls from
all contacts and from individual contacts.
To set a ringtone for incoming calls:
» Select Settings > Basic > Preferences > Ring
Type “> Pick Line” and select a ringtone.
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