Mitel Mitel 5330 User manual

CARLETON
UNIVERSITY5330/5340PHONEUSERGUIDE

http://www2.carleton.ca/ccs/services/voice‐phone‐services/

5330/5340 IP Phones – User Guide
ABOUT YOUR PHONE.........................................................................................................4
Elements of Your Phone........................................................................................................5
Ring/Message Indicators........................................................................................................6
TIPS FOR YOUR COMFORT AND SAFETY....................................................................7
Don't Cradle the Handset!......................................................................................................7
Protect your Hearing..............................................................................................................7
Adjust the Viewing Angle .....................................................................................................7
USING YOUR DEFAULT PHONE WINDOW AND KEYS..............................................8
Getting Started with Your Phone...........................................................................................8
5340 and 5330 IP Phone Default Window and Keys ............................................................9
ABOUT YOUR PHONE APPLICATIONS..........................................................................9
Using the Settings Application............................................................................................10
Using the Call History Application .....................................................................................11
Getting Help.........................................................................................................................12
Tips for Setting up Your Phone...........................................................................................13
CUSTOMIZING YOUR PHONE........................................................................................13
Using the Dial Pad to Enter Information.............................................................................13
Using the On-Screen Keyboard to Enter Information.........................................................14
Specify User Information.....................................................................................................14
Specify Display Brightness and Contrast ............................................................................14
Specify Audio Feedback Options........................................................................................15
Specify Text Size.................................................................................................................15
Specify Call Notification Behavior......................................................................................16
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5330/5340 IP Phones – User Guide
Adjust the Ringer.................................................................................................................16
Enable a Screen Saver (5340 only)......................................................................................17
Program Receipt of External Messaging.............................................................................17
Enable URL Displays on Your Phone.................................................................................17
PROGRAMING FEATURES ON YOUR KEYS...............................................................18
Tips on Programming Features............................................................................................18
Program Feature Keys Using the Settings Application.......................................................19
Clear Programming from a Key...........................................................................................20
SETTING UP YOUR CONTACT LIST (5340 ONLY) .....................................................21
Adding Names to Your Contact List ...................................................................................21
Editing Information in Your Contact List............................................................................21
MAKING AND ANSWERING CALLS..............................................................................22
Dial from your People Application (5340 IP Phone only) ..................................................22
Answer a Call.......................................................................................................................22
End a Call.............................................................................................................................22
Redial...................................................................................................................................22
Handsfree Operation............................................................................................................23
Auto-Answer........................................................................................................................23
CALL HANDLING ...............................................................................................................24
Hold .....................................................................................................................................24
Mute.....................................................................................................................................24
Transfer................................................................................................................................25
Conference...........................................................................................................................25

5330/5340 IP Phones – User Guide
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Conference Split ..................................................................................................................25
Add Held..............................................................................................................................25
Swap.....................................................................................................................................26
Call Forwarding...................................................................................................................26
Call Forward - Remote (I'm Here).......................................................................................28
Call Forward - End Chaining...............................................................................................29
Call Forward - Forced..........................................................................................................30
Call Forward - Override.......................................................................................................30
Call Pickup (must be requested)..........................................................................................30
Direct Paging (not enabled by default)................................................................................30
Do Not Disturb.....................................................................................................................33
Group Listen........................................................................................................................33
Headset Operation................................................................................................................34
Make Busy...........................................................................................................................34
Message Waiting Indicator..................................................................................................34
Messaging - Advisory..........................................................................................................34
Music ...................................................................................................................................35
Override (Intrude)................................................................................................................35
Reminder..............................................................................................................................35
Speed Call............................................................................................................................36

ABOUT YOUR PHONE
The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, telephones that provide voice
communication over an IP network. They both feature a large graphics display (160 x 320) and self-
labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone
offers 48 programmable multi-function keys for one-touch feature access.
The 5330 IP Phone

5330/5340 IP Phones – User Guide
The 5340 IP Phone
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in
selecting and using phone features.
2) Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Volume, Speaker
and Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the
ringer, handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily
turn your phone's handset, headset or handsfree
microphone off during a call.
4) Fixed Function Keys Give you access to the following phone functions:
(APPLICATIONS): provides access to menus for your
phone's applications and settings.
(CANCEL): ends a call when pressed during the call, and,
when you are programming the phone, eliminates any input
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5330/5340 IP Phones – User Guide
Elements of Your Phone
Feature Function
and returns to the previous menu level.
(REDIAL): calls the last number dialed.
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a
three-party conference call.
(MESSAGE): Flashes to notify you of messages waiting i
n
your voice mailbox. Note: The Ring/Message indicator also
flashes when messages are waiting.
5) Keypad Use to dial.
6) Navigation Page
Keys Use to display additional pages of information. The 5330 has two
p
age navigation keys: Back and Next. The 5340 has three page
navigation keys: Back, Next, and Home.
7) Programmable
Feature Keys and
Softkeys.
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys
that can be programmed as speed call keys, fixed function keys,
hard keys, applications, or line appearance keys, according to your
communication needs. On your home page, the bottom right
feature key is always your Prime Line key on a 5340 IP Phone; and
the bottom left feature key is always your Prime Line key on the
5330 IP Phone. The top three keys are softkeys.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you
do not need to use the handset.
Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call

5330/5340 IP Phones – User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset. See the section on headset usage elsewhere in this guide for more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base
unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as
follows:
a. For a high-angle mount, hinge the
two lower hooks into the bottom
set of notches and snap the two
upper hooks into the middle set of
notches.
b. For a low-angle mount, hinge the
two lower hooks into the middle s
of notches and snap the two uppe
hooks into the top set of notches
et
r
.
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5330/5340 IP Phones – User Guide
USING YOUR DEFAULT PHONE WINDOW AND KEYS
The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The
Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications. Press the blue
Applications key to access your phone’s applications. You can then program your phone’s settings,
your contact list using People (5340 IP Phone), Call Forwarding and so forth. See Using Your Phone
Applications. Voice Services (ext. 8888) can help you with your programming requirements.
5340 and 5330 IP Phone Window

5330/5340 IP Phones – User Guide
5340 and 5330 IP Phone Default Window and Keys
Feature Function
1) Softkeys Allow you to access specific call control features. Non-programmable
feature keys, are fixed and cannot be programmed by the user.
2) Programmable
Keys Launch specific call control features. Use the Settings application to
p
rogram these keys. The 5340 provides 16 programmable keys per page
(a maximum of 47 programmable keys plus 1 prime line key). The
5330 provides 8 per page (a maximum of 23 programmable keys plus 1
p
rime line key). For instructions on programming the keys, see
Programming Features on Your Keys.
3) Navigation Page
Keys Display additional pages of information The 5330 has two page navigation keys: Back and Next, while the 5340 has three page
navigation keys: Back, Home, and Next.
4) Status Line Displays time, date, and icons indicating feature states as follows:
Message Waiting ( ) - Indicates new voice mail.
Headset ( ) - Indicates that the phone is in headset mode.
DND ( ) - Indicates DND (Do not disturb) mode.
Logged in as ( ) - Indicates that a hot desk user is logged in.
Conference Unit ( )- Indicates that the Conference Unit is
connected and turned on.
5) Information Area Provides prompts in most phone applications. Content changes based
on the application.
6) Footer Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators, numbers of items,
and so forth.
ABOUT YOUR PHONE APPLICATIONS
Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone.
To open the Applications window, press the blue Applications key. The Applications home window
gives the current status of your phone’s applications. To open an application, press the key beside the
application name:
People (5340 IP Phone only): Use the People application to add, delete and edit contact names and
numbers. You can also dial anyone on your contact list from the People application. The People
window displays up to eight contacts per page, ordered alphabetically by last name For
information on using the People application, refer to Setting Up Your Contact List and Dial
From Your People Application.
Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always and to
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5330/5340 IP Phones – User Guide
create Call Forward profiles that identify where to send your incoming calls. The Call
Forwarding window shows a list of your Call Forwarding profiles and indicates which one is
active. See Call Forward for more information on how to add, edit, delete, and activate Call
Forwarding profiles.
Call History: Use the Call History application to display lists of the calls that you have missed,
made, and answered. This feature allows you to filter the call records and display information on
each call on the list. See Using the Call History Application for more information.
Settings: Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application for more information.
Help: Provides access to Launch PC Help and Quick Help and displays a list of the key icons.
Call Info: Use the Call Info application to display caller information on your phone’s prime line.
Call Info appears automatically on incoming calls if the Call Notification—Display Call Info
Setting is enabled and Call Info is available
You can press the programmed application key from the default Phone Window. For information on
programming keys, see Programming Features On Your Keys.
Using the Settings Application
The Settings application provides a single location to access all your phone settings. Select any of the
options below to access a window where you can view and configure settings for your phone. The
Settings window provides the following:
User Information: Use to specify your name and phone number.
Languages: English only
Text Size: Allows you to specify the font size (large or small) for the 5340 IP Phone.
Programmable Keys: Use to assign features to the Programmable Keys that are available in the
Phone application.
Call Notification: Use to specify that the Phone application behavior when incoming or outgoing
calls occur.
Brightness and Contrast: Allows you to adjust the display brightness and contrast of your phone.
Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the
screen saver to display.
Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the
error beeps and enable or disable the setting.
Message Key Configuration: Allows you to configure the Message key.
External Message: Allows you to program your phone to launch the Phone application when it
displays special messages in the Information Display area.
Go To URL: Allows you to enable third party URLs to display in the Web Browser application.
PC Connectivity: Allows you to enter a password that is used by the phone to establish
communications with the PC-resident 5330/5340 Integrated Office Companion application.

5330/5340 IP Phones – User Guide
About 5330/5340 IP Phone: This screen displays the software release.
Using the Call History Application
Use this application to display logs of your most recent 20 calls. After the 20-call limit has been reached,
the oldest log is replaced each time a new call is missed, made, or answered.
From this application, you can
display logs by type
display call information (if available) for the logs
return missed calls by pressing a key (5340 IP only)
delete or modify digits before saving or dialing a call
delete logs
VIEW CALL LOG DETAILS
1. From the idle display, press the blue Applications key and then press Call History. (Missed
Calls) appears next to the key label if you have missed calls.
2. Press
Missed to view your missed calls (if any).
All to view a list of all logs (5340 IP only)
Answered to view logs of your incoming calls
Made to view logs of your outgoing calls.
3. Use the navigation keys at the bottom of the display to move to the previous, first, or next page
of logs. The total number of logs in the current list is shown in the bottom left corner of the
display. The bottom right corner shows the range of logs (for example 1 -7) that are currently
displayed.
4. Press the key to the right of the log to call the contact (5340 IP Phone only)
or
Press the key to the left of the log to display the call details:
Name and number (if available)
Log type and number of attempts (for example 2x)
Type of call: Transfer (Tsf.) or Conference (Conf.)
Time and date of log
Duration of call in hours:minutes:seconds (for Made and Answered logs).
5. Do one of the following:
If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an
outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial
to call the number or press To Contacts to save the contact details to the People application
(5340 IP Phone only).
Press or at the bottom of the set to display details for another log.
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5330/5340 IP Phones – User Guide
Press Close to return to the previous list.
REVIEW CALL LOG ICONS
1. Press the blue Applications key, press Help, and press Key Icons.
2. Press or to navigate to the list of Call History icons. Note that “New” logs are
any logs that have been generated since the last time you accessed the Call History application.
DELETE LOGS
To delete an individual log press the key to the left of the log to display the call details and then press
Delete Log Entry.
To delete all logs by type
1. From the idle display, press the blue Applications key and then press Call History.
or
Press the Call Hist feature access key. (Missed Calls) appears next to the key label if you have
missed calls.
2. Press
Missed to view your missed calls (if any)
All to view all logs (5340 IP only)
Answered to view logs of your incoming calls
Made to view logs of your outgoing calls.
3. Press Delete List to delete all logs from the currently displayed list.
4. You are prompted to confirm the delete. Press Delete.
Getting Help
To access the 5330/5340 IP Phone help and documentation:
1. Press the blue Applications key.
2. Press Help. You have the following options:
Press Launch PC Help to display www.edocs.mitel.com.
Press Key Icons or Quick Help.
Press or at the bottom of the set to view items for the selected help option.
3. Press Close.

5330/5340 IP Phones – User Guide
Tips for Setting up Your Phone
After you receive your 5330/5340 IP Phone, use the options in the Settings application to customize
your phone. After customizing your phone, press the blue Applications key to verify the settings are
correct. Now, you are ready to begin using your phone.CUSTOMIZING YOUR PHONE
Use the Settings application to customize your phone.
Using the Dial Pad to Enter Information
You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications
and features. Using the dial pad is the default option. You can also use the on-screen keyboard by
selecting Keyboard while entering text (see Using the On-screen Keyboard).
The following table illustrates the characters you can enter by pressing a key consecutively. For
example, to enter the letter “e”, press the ‘3’ key twice.
Characters are automatically inserted after a one-second delay. If you make an error, use Backspace and
Clear (5340 only) to make corrections.
Press or at the bottom of the set to move the cursor forwards or backwards without
deleting characters.
Note: When a text entry window is open, you cannot use the dial pad for dialing.
Key
Characters
1 1
2 a b c A B C 2
3 d e f D E F 3
4 g h i G H I 4
5 j k l J K L 5
6 m n o M N O 6
7 p q r s P Q R S 7
8 t u v T U V 8
9 w x y z W X Y Z 9
00
* * Space
‘‘
# # . , ( ) +
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5330/5340 IP Phones – User Guide
Using the On-Screen Keyboard to Enter Information
The onscreen keyboard can be used to enter name and number information into applications and
features.
1. When prompted to enter name/number information, press Keyboard to display the on-screen
keyboard.
2. Press Next Page and Previous Page to navigate to the set of characters needed for your input.
3. Repeatedly press the key next to the character you want to enter until that character is
highlighted. The character is automatically inserted after a one-second delay. If you make an
error, press or at the bottom of the set to move the cursor backwards or
forwards. This does not delete any characters. You can press Backspace or Clear (5340 only) to
delete characters.
4. After you have entered all the characters, press Save.
5. Continue with text entry as required by the application or press Close.
Specify User Information
To specify the phone number displayed on your phone:
1. Press Settings.
2. Press User Information.
3. Press Edit Name.
4. Using the dial pad, press the appropriate letters to spell your name (see Using the Dial Pad to
Enter Information).
5. Press Save.
6. Press Edit Number.
7. Using the dial pad, press the appropriate numbers for your line (see Using the Dial Pad to Enter
Information).
8. Press Save.
9. Press Save again.
Note: Press Cancel at any time to exit this application without making any changes or press Clear to
clear the entered name and number.
Specify Display Brightness and Contrast
You can adjust the brightness and display contrast either via the phone volume controls (when the phone
is idle) or via the Settings application. (Brightness adjustment on a 5330 IP Phone is available on models
with backlit displays only.)
To adjust the display contrast using the volume controls:
Repeatedly press (UP) or (DOWN).
Note: You can use this method only when the phone is idle. If the phone is ringing, this action adjusts
the ring volume. If the phone is in use, this action adjusts the handset, headset and speakerphone

5330/5340 IP Phones – User Guide
volume.
To adjust the display brightness and contrast using the Settings application:
1. Press Settings.
2. Press Brightness and Contrast.
3. Press the Brightness and Contrast keys to adjust the brightness and contrast of your screen.
4. Press Save.
Note: Press Cancel at any time to exit this application without making any changes.
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume
using this procedure; however, adjusting the speaker volume also affects the beep volume.
To adjust the volume of the audio feedback:
1. Press Settings.
2. Press Audio Feedback.
3. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off for errors Press Turn Off.
Adjust audio for error beeps Press Volume + or Volume –
Turn audio feedback on for errors Press Play Error Tone
4. Click Save.
Note: Press Cancel at any time to exit this application without making any changes.
Specify Text Size
To specify the text size that displays on the phone:
1. Press Settings.
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
Note: This setting is available only on the 5340 since the 5330 always uses large text. Large is the
default text size on the 5340 IP Phone.
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5330/5340 IP Phones – User Guide
Specify Call Notification Behavior
To specify that the Phone window automatically displays when you are making or receiving calls:
1. Press Settings.
2. Press Call Notification.
3. Press the appropriate options to identify when you want the Phone window to display. For
example, if you select the Made option, each time the phone goes off hook to make a call, the
Phone window is displayed.
4. Press Save.
Notes:
When To my prime line is selected, select Display Call Info to display Call Information instead of
the Phone window.
Press Cancel at any time to exit this application without making any changes.
.
Adjust the Ringer
To adjust the Ringer Volume while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press No.
5. Press “Ringer Vol”.
6. Press (UP) or (DOWN) .
7. Press Superkey.
Note: Adjusting ringer volume also adjusts cordless headset/handset ringer tone.
To adjust the Ringer Volume while the phone is ringing:
Press (UP) or (DOWN).
Notes:
If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker.
If the phone is idle, this action adjusts the contrast.
To adjust the Ringer Pitch while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.

5330/5340 IP Phones – User Guide
4. Press “Ringer Pitch”.
5. Press (UP) or (DOWN).
6. Press Superkey.
Enable a Screen Saver (5340 only)
You can program your screen saver to turn on after a specific time period of inactivity on your phone.
To enable a screen saver:
1. Press Settings.
2. Press Screen Saver.
3. Select the inactivity time, which will activate the backlight switch to turn off.
4. Press the checkbox opposite Display image if you wish the screen saver to be displayed. If you
do not press this checkbox, only the set backlight is turned on.
5. Use the Brightness options to adjust the Brightness of the screen saver, if necessary.
6. Press Save.
Program Receipt of External Messaging
You can program your phone to launch the Phone application when it receives messages (other than
phone calls).
To program receipt of External message types:
1. Press Settings.
2. Press External Messages.
3. Press the checkbox Enable.
4. Press Save.
Enable URL Displays on Your Phone
To enable third-party URLs to display in the Web Browser application:
1. Press Settings.
2. Press Go to URL.
3. Press the checkbox Enable.
4. Press Save.
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5330/5340 IP Phones – User Guide
PROGRAMING FEATURES ON YOUR KEYS
Tips on Programming Features
You can program your phone's programmable keys to enable features. To program your keys, use:
Settings application
You can assign the following to a programmable Key:
Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
Applications: People, Settings, Call Forwarding, Conference Unit (see Program Phone Application)
Note: Only the System Administrator can program line appearance keys. The user’s Prime line by
default is Key 1.
FEATURES AVAILABLE FOR PROGRAMMING ON
PROGRAMMABLE KEYS
Feature Default Label
Speed Call Speed Call
Music Music
Account Code Acct
Auto Answer Auto Ans
Call Pickup Call Pickup
Call History Call Hist
Headset1 Headset
Make Busy Make Busy
Override Override
Direct Page Page
Do Not Disturb DND
Meet Me Answer Meet Me
Message Waiting Indicator Msg Waiting
Swap Swap
Release Release
Group Listen Grp Listen
Superkey Superkey
Redial Redial
Speaker Speaker
Message Message
Hold Hold
Transfer/Conference Trans/Conf
Cancel Cancel