Mitel 5550 User manual

M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2006, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
Quick Reference Guide
5550
Note: For additional information about all the 5550 IP Console call-handling tools and
features, refer to the 5550 IP Console Help. To access the Help, select Help from the
main Menu area, then select Contents.
nMenu – access the drop-down menus.
oTools – click the icons to access tools.
pConsole Status – view the console and
system states.
qDirectories – access the Busy Lamp
Field and Phone Book directories.
rQueued Calls – manage incoming,
held, transferred, and parked calls.
sSource/Destination – view caller and
called-party information.
tCall Waiting/Line – view numerical
and color-coded call-waiting indicators and
line information.
uSoftkeys area – view softkey labels.
vResponse area – view date and time
and system warnings.
Answer a Call
1. Lift the handset (optional).
2. Press
Answer on the keypad
OR
3. Double-click the call in the Incoming
Calls display
OR
4. Press a
[F1] to [F7] softkey
OR
5. Press Retrieve, then the incoming call ID
digit (1-6).
Transfer a Call
1. Dial the destination number.
2. Press
Release on the keypad to complete
the transfer and disconnect the call from
the console.
Recover a Call
1. Press Recover immediately after
completing the transfer
OR
2. Double-click the call in the Transferred
Calls display.
Place a Call on Hold
1. Inform the caller that you are placing the
call on hold.
2. Press Hold on the keypad.
Park a Call
1. Press or click [Park Call] and observe that
the Park Call form replaces the Destination
area.
2. Dial the desired extension number.
NOTE:You can also use the [Park At]
softkey in the Directories panel.
Refer to the 5550 IP Console
Help for detailed instructions.
Retrieve an Incoming, Held,
Transferred, or Parked Call
1. Press Retrieve, then the call ID digit (1-9)
of the call you want to retrieve
OR
2. Double-click the call in the displayed
Queued Calls tab.
Answer a Recall
1. Press the [Recall] softkey
OR
2. Press Answer on the keypad.
3. Ask if the caller wants to continue waiting
or wishes to be ring another extension.
Transfer a Recall to Voice Mail
1. Press Voicemail on the keypad to transfer
a recall to the extension’s voice mailbox.
Conference a Call
1. With the two parties connected to the
console — one in the Source area and the
other in the Destination area — press the
[Conference] softkey.
To split a conference to speak privately
to either caller
1. Press either [Source] or [Destination]
softkey.
To add more parties to a conference
1. Dial the number of the next party.
2. Press the [Conference] softkey.
If the line is busy or unanswered or the
person is unavailable
1. Press Cancel on the keypad to reconnect
to the conference. You may continue
adding more parties to the conference.
To release the conference from the con-
sole
1. Press Release on the keypad.
NOTE:Once you release the conference,
you cannot re-enter it.
5550 IP Console Main Window

M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2006, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
Quick Reference Guide
5550
Fixed Function Keys
Fixed Function keys are used to answer
and manage calls.
Programmable Firmkeys
Programmable keys provide customized
access to the following console features
and system services.
Some of the features listed below are
programmed for you by default; others are
optional and may not be labeled on your
console keypad. Refer to the 5550 IP
Console Help for details.
Default Firmkeys
Optional Firmkeys
ANSWER Answer calls on a
“first-come first
served” basis (the
default) or accordin
g
to the priorities
assigned using the
Options command i
n
the Tools menu
RELEASE Complete a call
transfer
HOLD Put a call on hold
RECOVER Return a call you
transferred to the
wrong extension to
the console
RETRIEVE Answer an incomin
g
call, or reconnect to
a held, transferred, o
r
parked call.
CANCEL Clear misdialed
numbers
Scratch Pad
Bulletin Board
Voice Mail
Pager
Message Waiting
Tones
Phone Book
Busy Lamp Field
(BLF)
Incoming Calls
Calls on Hold
Transferred Calls
Parked Calls
Emergency Call
Guest Services
Help
Third Party App
Trunk Status
Unassigned
Using the Console Keypad
About the Console Keypad
The console keypad is used for dialing, call
processing, and accessing system features.
You can adjust the slope of the keypad and
detach or from (or attach it to) the handset
cradle.
You can also use the console keypad to
maximize and minimize the Main Window
Directories and Queued Calls panels.
Use Volume to increase (+) or decrease (-)
the ringer and earpiece volume in the
handset or headset. Mute enables/disables
the microphone in the headset or headset.
To maximize/minimize a panel
1. Press the associated keypad key, for example,
Phone Book, or Incoming Calls.
If the panel was maximized on screen at the
first keypad press, it is minimized.
If the panel was minimized on screen at the
first keypad press, it is maximized.
2. Press the associated key to toggle between
the maximized and minimized views.