Mitel 5020 User manual

IP Phone
5020
MITEL NETWORKS
USER GUIDE

SX-200 ICP - 1.0

L
Contents
ABOUT YOUR PHONE 
TIPS FOR YOUR COMFORT AND SAFETY 
'RQWFUDGOHWKHKDQGVHW 
3URWHFW\RXUKHDULQJ 
$GMXVWLQJWKHYLHZLQJDQJOH 
&KDQJLQJ+DQGVHWV 
CUSTOMIZING YOUR PHONE 
LQJHU&RQWURO 
+DQGVHW HFHLYHU9ROXPH&RQWURO 
6SHDNHU9ROXPH&RQWURO 
'LVSOD\&RQWUDVW&RQWURO 
)HDWXUH.H\V 
/DQJXDJH&KDQJH 
MAKING AND ANSWERING CALLS 
0DNHDFDOO 
$QVZHUDFDOO 
HGLDO 
6SHHG&DOO.H\V 
6SHHG&DOO3HUVRQDO 
+DQGVIUHH2SHUDWLRQ 
*URXS/LVWHQ 
$XWR$QVZHU 

LL
CALL HANDLING 
+ROG 
7UDQVIHU 
&RQIHUHQFH 
&RQIHUHQFH6SOLW 
$GG+HOG 
6ZDS 
&DOO)RUZDUG 
&DOO)RUZDUG(QKDQFHG 
&DOO)RUZDUG1R,QWHUQDO([WHUQDO6SOLW 
&DOO)RUZDUG1R,QWHUQDO([WHUQDO6SOLW(QKDQFHG 
&DOO)RUZDUG HPRWH 
&DOO)RUZDUG)RUFHG 
&DOO)RUZDUG7RJJOH 
0HVVDJLQJ$GYLVRU\ 
0HVVDJLQJ&DOOEDFN 

LLL
USING ADVANCED FEATURES 
$FFRXQW&RGHV 
&DOOEDFN 
&DOO3DUN 
&DOO3DUN6\VWHP 
&DOO3LFNXS 
&DOO3DUN'HVWLQDWLRQ3KRQH 
&DOO3DUN6SHFLILF2UELW 
&DPSRQ 
'R1RW'LVWXUE 
2YHUULGH,QWUXGH 
3DJLQJ3$ 
3DJLQJ'LUHFW 
3DJLQJ$OO6HW 
3DJLQJ*URXS 
'LUHFW6WDWLRQ6HOHFW%XV\/DPS)LHOG'66%/) 
'66%/)&DOO3LFNXS 
'LUHFW3DJH%/) 
'66%/)'LUHFW3DJH&DOO3LFNXS 
$XWRODWFK0LFURSKRQH 
,QWHUFRP 
HPLQGHU 
HPLQGHU0XOWLSOH 
+DQGVHW0XWH 
+HDGVHW2SHUDWLRQ 
+HDGVHW2SHUDWLRQ+HDGVHWZLWK)HDWXUH&RQWURO6ZLWFK 
0XVLF 
3DUNDQG3DJH 
HFRUGD&DOO 
&DOO/RJJLQJ 
3KRQHERRN 
'RRU2SHQHU 


ABOUT YOUR PHONE
7KH0LWHO1HWZRUNV,33KRQHKDVWHQIL[HGIXQFWLRQNH\V683(5.(<
75$16&21)5(',$/0(66$*(+2/'&$1&(/63($.(5
0,&523+21( DQG DQGSHUVRQDONH\VZLWKEXLOWLQVWDWXV
LQGLFDWRUV7KHSHUVRQDONH\RQWKHERWWRPULJKWLVDOZD\V\RXU3ULPH/LQH
WKHUHPDLQLQJSHUVRQDONH\VFDQEHSURJUDPPHGDV
z )HDWXUHNH\VIRUH[DPSOH6ZDS<RXFDQSURJUDPIHDWXUHNH\VIURP
\RXUSKRQH<RXUDGPLQLVWUDWRUFDQDOVRSURJUDPIHDWXUHNH\V
z 6SHHG&DOONH\V<RXFDQSURJUDPVSHHGFDOONH\VIURP\RXUSKRQH
z /LQH$SSHDUDQFHV2QO\WKHDGPLQLVWUDWRUFDQSURJUDPOLQHDSSHDUDQFHV
<RXUWHOHSKRQHDOVRIHDWXUHVGLVSOD\DVVLVWHGVHOHFWLRQRIIHDWXUHVRQKRRN
GLDOLQJDQGDODUJH0HVVDJH,QGLFDWRU
1RWH:KHQXVLQJWKH6XSHU.H SUHVV&DQFHOWREDFNXSRQHPHQXOHYHO
,03257$17127()25+($'6(786(56
0LWHO1HWZRUNV+HDGVHWVZLWK)HDWXUH&RQWURO6ZLWFK31
1$1$PXVWEHLQVWDOOHGLQWKHGHGLFDWHGKHDGVHWMDFNWKH
M
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PLFURSKRQH'LVFRQQHFWLQJWKHKHDGVHWDWWKHMDFNRUDWWKHTXLFN
GLVFRQQHFWSOXJUHVWRUHVKDQGVHWRSHUDWLRQ
7HOHSKRQHVWDWXVLQGLFDWRUV
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,GOH 2II
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2QKROGDW\RXUSKRQH )ODVKLQJUDSLGO\
2QKROGDWDQRWKHUSKRQH)ODVKLQJVORZRQIDVWRII


TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUW
HVSHFLDOO\LI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RX
XVH\RXUSKRQHDORW\RXPD\ILQGLWPRUHFRPIRUWDEOHWRXVHDKHDGVHW
6HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
Protect your hearing
<RXUSKRQHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKH
KDQGVHWUHFHLYHURU
KHDGVHW%HFDXVHFRQWLQXRXVH[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWR
KHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Adjusting the viewing angle
7KHVWDQGEXLOWLQWR\RXUSKRQHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\VWR
WLOW\RXUWHOHSKRQHIRUEHWWHUYLHZLQJ
 3UHVVWKHWLOWUHOHDVHSDGGOHRQWKHWHOHSKRQHEDVH
 7LOW\RXUWHOHSKRQHWRWKHGHVLUHGDQJOH
 HOHDVHWKHWLOWUHOHDVHSDGGOH





Changing Handsets
<RXU,3WHOHSKRQHLVFRPSDWLEOHZLWKVHYHUDOVSHFLDOW\KDQGVHWV7R
UHPRYHWKHKDQGVHWVKLSSHGZLWK\RXUSKRQHIURPWKHKDQGVHWFRUG
 %HQGDSDSHUFOLSWRSURGXFHDSSUR[LPDWHO\FPLQRIVWUDLJKW
ZLUH
 2QWKHKDQGVHWORFDWHWKHSODVWLFJURRYHOHDGLQJLQWRWKHKDQGVHWMDFN
7KHJURRYHLVRQWKHVLGHRIWKHMDFNWKDWLVFORVHVWWRWKHKDQGVHW
PLFURSKRQH
 6OLGHWKHHQGRIWKHZLUHLQWRWKHKDQGVHWMDFNDORQJWKHJURRYHXQWLOLW
VWRSVXQGHUQHDWKWKHKDQGVHWFRUGFOLS
 :KLOHJHQWO\SXOOLQJRQWKHKDQGVHWFRUGXVHWKHZLUHWRSU\WKHFOLS
XSZDUG7KHFRUGZLOOVHSDUDWHIURPWKHKDQGVHW
 6WRUHWKHRULJLQDOKDQGVHWLQDVDIHSODFH


CUSTOMIZING YOUR PHONE
Ringer Control
7RDGMXVWWKH5LQJHU9ROXPHZKLOHWKHSKRQHLVULQJLQJ
z 3UHVV RU 
7RDGMXVWWKH5LQJHU3LWFKZKLOHWKHSKRQHLVLGOH
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO LQJHU$GMXVW"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVWKH<HVVRIWNH\
 3UHVV RU 
 3UHVV683(5.(<
Handset Receiver Volume Control
7RDGMXVWWKH+DQGVHW5HFHLYHU9ROXPHZKHQ\RXDUHXVLQJWKH
KDQGVHW
z 3UHVV RU 
Speaker Volume Control
7RDGMXVWWKH6SHDNHU9ROXPHGXULQJD+DQGVIUHHFRQYHUVDWLRQ
z 3UHVV RU 
Display Contrast Control
7RDGMXVWWKH'LVSOD\ RQWUDVWZKLOH\RXUSKRQHLVLGOH
z 3UHVV RU 


Feature Keys
7RGLVSOD\LQIRUPDWLRQDERXWDNH\
 3UHVV683(5.(<
 3UHVVDSHUVRQDONH\
 3UHVV683(5.(<
7RUHSURJUDPDSHUVRQDONH\
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO3HUVRQDO.H\V"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVDSHUVRQDONH\WKDWLVQWDOLQHNH\
 3UHVVWKH&KDQJHVRIWNH\
 3UHVVWKH1RVRIWNH\XQWLOWKHGHVLUHGIHDWXUHDSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVV683(5.(<
Language Change
7RFKDQJHWKHGLVSOD\ODQJXDJH
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO/DQJXDJH"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVWKH&KDQJHVRIWNH\
 3UHVVWKH1RVRIWNH\XQWLOWKHGHVLUHGODQJXDJHDSSHDUV
 3UHVVWKH<HVVRIWNH\