Mitel 5020 User manual

IP Phone

5020

MITEL NETWORKS

USER GUIDE

SX-200 ICP - 1.0

L

Contents

ABOUT YOUR PHONE 

TIPS FOR YOUR COMFORT AND SAFETY 

'RQWFUDGOHWKHKDQGVHW 

3URWHFW\RXUKHDULQJ 

$GMXVWLQJWKHYLHZLQJDQJOH 

&KDQJLQJ+DQGVHWV 

CUSTOMIZING YOUR PHONE 

LQJHU&RQWURO 

+DQGVHW HFHLYHU9ROXPH&RQWURO 

6SHDNHU9ROXPH&RQWURO 

'LVSOD\&RQWUDVW&RQWURO 

)HDWXUH.H\V 

/DQJXDJH&KDQJH 

MAKING AND ANSWERING CALLS 

0DNHDFDOO 

$QVZHUDFDOO 

HGLDO 

6SHHG&DOO.H\V 

6SHHG&DOO3HUVRQDO 

+DQGVIUHH2SHUDWLRQ 

*URXS/LVWHQ 

$XWR$QVZHU 

LL

CALL HANDLING 

+ROG 

7UDQVIHU 

&RQIHUHQFH 

&RQIHUHQFH6SOLW 

$GG+HOG 

6ZDS 

&DOO)RUZDUG 

&DOO)RUZDUG(QKDQFHG 

&DOO)RUZDUG1R,QWHUQDO([WHUQDO6SOLW 

&DOO)RUZDUG1R,QWHUQDO([WHUQDO6SOLW(QKDQFHG 

&DOO)RUZDUG HPRWH 

&DOO)RUZDUG)RUFHG 

&DOO)RUZDUG7RJJOH 

0HVVDJLQJ$GYLVRU\ 

0HVVDJLQJ&DOOEDFN 

LLL

USING ADVANCED FEATURES 

$FFRXQW&RGHV 

&DOOEDFN 

&DOO3DUN 

&DOO3DUN6\VWHP 

&DOO3LFNXS 

&DOO3DUN'HVWLQDWLRQ3KRQH 

&DOO3DUN6SHFLILF2UELW 

&DPSRQ 

'R1RW'LVWXUE 

2YHUULGH,QWUXGH 

3DJLQJ3$ 

3DJLQJ'LUHFW 

3DJLQJ$OO6HW 

3DJLQJ*URXS 

'LUHFW6WDWLRQ6HOHFW%XV\/DPS)LHOG'66%/) 

'66%/)&DOO3LFNXS 

'LUHFW3DJH%/) 

'66%/)'LUHFW3DJH&DOO3LFNXS 

$XWRODWFK0LFURSKRQH 

,QWHUFRP 

HPLQGHU 

HPLQGHU0XOWLSOH 

+DQGVHW0XWH 

+HDGVHW2SHUDWLRQ 

+HDGVHW2SHUDWLRQ+HDGVHWZLWK)HDWXUH&RQWURO6ZLWFK 

0XVLF 

3DUNDQG3DJH 

HFRUGD&DOO 

&DOO/RJJLQJ 

3KRQHERRN 

'RRU2SHQHU 



ABOUT YOUR PHONE

7KH0LWHO1HWZRUNV,33KRQHKDVWHQIL[HGIXQFWLRQNH\V683(5.(<

75$16&21)5(',$/0(66$*(+2/'&$1&(/63($.(5

0,&523+21( DQG DQGSHUVRQDONH\VZLWKEXLOWLQVWDWXV

LQGLFDWRUV7KHSHUVRQDONH\RQWKHERWWRPULJKWLVDOZD\V\RXU3ULPH/LQH

WKHUHPDLQLQJSHUVRQDONH\VFDQEHSURJUDPPHGDV

)HDWXUHNH\VIRUH[DPSOH6ZDS<RXFDQSURJUDPIHDWXUHNH\VIURP

\RXUSKRQH<RXUDGPLQLVWUDWRUFDQDOVRSURJUDPIHDWXUHNH\V

6SHHG&DOONH\V<RXFDQSURJUDPVSHHGFDOONH\VIURP\RXUSKRQH

/LQH$SSHDUDQFHV2QO\WKHDGPLQLVWUDWRUFDQSURJUDPOLQHDSSHDUDQFHV

<RXUWHOHSKRQHDOVRIHDWXUHVGLVSOD\DVVLVWHGVHOHFWLRQRIIHDWXUHVRQKRRN

GLDOLQJDQGDODUJH0HVVDJH,QGLFDWRU

1RWH:KHQXVLQJWKH6XSHU.H SUHVV&DQFHOWREDFNXSRQHPHQXOHYHO

,03257$17127()25+($'6(786(56

0LWHO1HWZRUNV+HDGVHWVZLWK)HDWXUH&RQWURO6ZLWFK31

1$1$PXVWEHLQVWDOOHGLQWKHGHGLFDWHGKHDGVHWMDFNWKH

DFNQHDUHVWWKHIURQWRIWKHSKRQH,QVWDOODWLRQZLOOGLVDEOH\RXUKDQGVHW

PLFURSKRQH'LVFRQQHFWLQJWKHKHDGVHWDWWKHMDFNRUDWWKHTXLFN

GLVFRQQHFWSOXJUHVWRUHVKDQGVHWRSHUDWLRQ

7HOHSKRQHVWDWXVLQGLFDWRUV

:KHQOLQHLV WKHLQGLFDWRULV

,GOH 2II

%XV\ 2Q

LQJLQJ )ODVKLQJVORZO\

2QKROGDW\RXUSKRQH )ODVKLQJUDSLGO\

2QKROGDWDQRWKHUSKRQH)ODVKLQJVORZRQIDVWRII



TIPS FOR YOUR COMFORT AND SAFETY

Don’t cradle the handset!

3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUW

HVSHFLDOO\LI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RX

XVH\RXUSKRQHDORW\RXPD\ILQGLWPRUHFRPIRUWDEOHWRXVHDKHDGVHW

6HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH

LQIRUPDWLRQ

Protect your hearing

<RXUSKRQHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKH

KDQGVHWUHFHLYHURU

KHDGVHW%HFDXVHFRQWLQXRXVH[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWR

KHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO

Adjusting the viewing angle

7KHVWDQGEXLOWLQWR\RXUSKRQHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\VWR

WLOW\RXUWHOHSKRQHIRUEHWWHUYLHZLQJ

 3UHVVWKHWLOWUHOHDVHSDGGOHRQWKHWHOHSKRQHEDVH

 7LOW\RXUWHOHSKRQHWRWKHGHVLUHGDQJOH

 HOHDVHWKHWLOWUHOHDVHSDGGOH









Changing Handsets

<RXU,3WHOHSKRQHLVFRPSDWLEOHZLWKVHYHUDOVSHFLDOW\KDQGVHWV7R

UHPRYHWKHKDQGVHWVKLSSHGZLWK\RXUSKRQHIURPWKHKDQGVHWFRUG

 %HQGDSDSHUFOLSWRSURGXFHDSSUR[LPDWHO\FPLQRIVWUDLJKW

ZLUH

 2QWKHKDQGVHWORFDWHWKHSODVWLFJURRYHOHDGLQJLQWRWKHKDQGVHWMDFN

7KHJURRYHLVRQWKHVLGHRIWKHMDFNWKDWLVFORVHVWWRWKHKDQGVHW

PLFURSKRQH

 6OLGHWKHHQGRIWKHZLUHLQWRWKHKDQGVHWMDFNDORQJWKHJURRYHXQWLOLW

VWRSVXQGHUQHDWKWKHKDQGVHWFRUGFOLS

 :KLOHJHQWO\SXOOLQJRQWKHKDQGVHWFRUGXVHWKHZLUHWRSU\WKHFOLS

XSZDUG7KHFRUGZLOOVHSDUDWHIURPWKHKDQGVHW

 6WRUHWKHRULJLQDOKDQGVHWLQDVDIHSODFH



CUSTOMIZING YOUR PHONE

Ringer Control

7RDGMXVWWKH5LQJHU9ROXPHZKLOHWKHSKRQHLVULQJLQJ

3UHVV RU 

7RDGMXVWWKH5LQJHU3LWFKZKLOHWKHSKRQHLVLGOH

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO LQJHU$GMXVW"DSSHDUV

 3UHVVWKH<HVVRIWNH\

 3UHVVWKH<HVVRIWNH\

 3UHVV RU 

 3UHVV683(5.(<

Handset Receiver Volume Control

7RDGMXVWWKH+DQGVHW5HFHLYHU9ROXPHZKHQ\RXDUHXVLQJWKH

KDQGVHW

3UHVV RU 

Speaker Volume Control

7RDGMXVWWKH6SHDNHU9ROXPHGXULQJD+DQGVIUHHFRQYHUVDWLRQ

3UHVV RU 

Display Contrast Control

7RDGMXVWWKH'LVSOD\ RQWUDVWZKLOH\RXUSKRQHLVLGOH

3UHVV RU 



Feature Keys

7RGLVSOD\LQIRUPDWLRQDERXWDNH\

 3UHVV683(5.(<

 3UHVVDSHUVRQDONH\

 3UHVV683(5.(<

7RUHSURJUDPDSHUVRQDONH\

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO3HUVRQDO.H\V"DSSHDUV

 3UHVVWKH<HVVRIWNH\

 3UHVVDSHUVRQDONH\WKDWLVQWDOLQHNH\

 3UHVVWKH&KDQJHVRIWNH\

 3UHVVWKH1RVRIWNH\XQWLOWKHGHVLUHGIHDWXUHDSSHDUV

 3UHVVWKH<HVVRIWNH\

 3UHVV683(5.(<

Language Change

7RFKDQJHWKHGLVSOD\ODQJXDJH

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO/DQJXDJH"DSSHDUV

 3UHVVWKH<HVVRIWNH\

 3UHVVWKH&KDQJHVRIWNH\

 3UHVVWKH1RVRIWNH\XQWLOWKHGHVLUHGODQJXDJHDSSHDUV

 3UHVVWKH<HVVRIWNH\



MAKING AND ANSWERING CALLS

Make a call

 /LIWWKHKDQGVHW

 ,I\RXZDQWWRXVHD1RQ3ULPH/LQHSUHVVD/LQH$SSHDUDQFHNH\

 'LDOWKHQXPEHU

2 

3UHVVD6SHHG&DOONH\

2 

3UHVV5(',$/

Answer a call

/LIWWKHKDQGVHW

2 

3UHVVWKHIODVKLQJ/LQHDSSHDUDQFHNH\DQGOLIWWKHKDQGVHW

Redial

7RUHGLDOWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG

 /LIWWKHKDQGVHW

 3UHVV5(',$/



Speed Call Keys

<RXPD\XVH6SHHG&DOO.H\VWRPDNHDFDOORUWRVHQGDVWULQJRIGLJLWV

GXULQJDFDOOSUHVVD6SHHG&DOO.H\GXULQJDFDOOWRVHQGDPXOWLGLJLW

SDVVZRUGIRULQVWDQFH

7RGLDODVWRUHG6SHHG DOOQXPEHU

 /LIWWKHKDQGVHW

 3UHVVD6SHHG&DOONH\

7RVWRUHD6SHHG DOOQXPEHU

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO3HUVRQDO.H\V"DSSHDUV

 3UHVVWKH<HVVRIWNH\

 3UHVVDSHUVRQDONH\WKDWLVQWDOLQHNH\

 3UHVVWKH&KDQJHVRIWNH\

 3UHVVWKH<HVVRIWNH\

 'RRQHRIWKHIROORZLQJ



7RVWRUHDQHZQXPEHUHQWHUDWUXQNDFFHVVFRGHXVXDOO\

IROORZHGE\WKHWHOHSKRQHQXPEHUSUHVV+2/'EHWZHHQGLJLWVWR

FUHDWHDRQHVHFRQGSDXVHGXULQJGLDOLQJSUHVV+2/'PRUHWKDQ

RQFHWROHQJWKHQWKHSDXVH

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7RHQWHUWKHODVWQXPEHUGLDOHGSUHVV5(',$/

 ,I\RXZDQWWKHQXPEHURIEHSULYDWHSUHVVWKH3ULYVRIWNH\

 3UHVVWKH6DYHVRIWNH\

3UHVV683(5.(<



Speed Call-Personal

7RGLDODVWRUHGSHUVRQDO6SHHG DOOQXPEHU

 /LIWWKHKDQGVHW

 'LDO

 (QWHUDQLQGH[QXPEHUEHWZHHQDQG

7RVWRUHDSHUVRQDO6SHHG DOOQXPEHU

 /LIWWKHKDQGVHW

 'LDO

 (QWHUDQLQGH[QXPEHUEHWZHHQDQG

 (QWHUDWUXQNDFFHVVFRGHXVXDOO\IROORZHGE\WKHWHOHSKRQHQXPEHU

WREHVWRUHGSUHVV+2/'EHWZHHQGLJLWVWRFUHDWHDRQHVHFRQGSDXVH

GXULQJGLDOLQJSUHVV+2/'PRUHWKDQRQFHWROHQJWKHQWKHSDXVH

 +DQJXS



Handsfree Operation

7RXVH+DQGVIUHH2SHUDWLRQWRPDNHFDOOV

 ,I\RXZDQWWRXVHD1RQ3ULPH/LQHSUHVVD/LQH$SSHDUDQFHNH\

 'LDOWKHQXPEHU

 &RPPXQLFDWHE\XVLQJWKHVSHDNHUDQGWKHPLFURSKRQH

7RXVH+DQGVIUHH2SHUDWLRQWRDQVZHUFDOOV

 3UHVVWKHIODVKLQJOLQHNH\

 &RPPXQLFDWHE\XVLQJWKHVSHDNHUDQGWKHPLFURSKRQH

7RKDQJXSZKLOHXVLQJ+DQGVIUHH2SHUDWLRQ

3UHVV63($.(5

7RWHPSRUDULO\GLVDEOHWKHPLFURSKRQHGXULQJD+DQGVIUHH

FRQYHUVDWLRQ

3UHVV0,&523+21(WKHPLFURSKRQH/('WXUQVRII

7RUHHQDEOHWKHPLFURSKRQHDQGUHWXUQWRWKHFRQYHUVDWLRQ

3UHVV0,&523+21(WKHPLFURSKRQH/('WXUQVRQ

7RGLVDEOH+DQGVIUHH2SHUDWLRQ

/LIWWKHKDQGVHW

7RUHWXUQWR+DQGVIUHH2SHUDWLRQ

 3UHVV63($.(5

 +DQJXS



Group Listen

7RDOORZRWKHUVLQWKHURRPWROLVWHQWRWKHIDUHQGRIDKDQGVHWFDOO

3UHVVWKH*URXS/LVWHQIHDWXUHNH\

7RUHWXUQWRDSULYDWHWZRZD\KDQGVHWFDOOIURP*URXS/LVWHQ

3UHVVWKH*URXS/LVWHQIHDWXUHNH\

7RDOORZRWKHUVLQWKHURRPWRMRLQDWHOHSKRQHFRQYHUVDWLRQ

3UHVV63($.(5

7RUHWXUQWRDSULYDWHWZRZD\KDQGVHWFDOOIURP6SHDNHU

3UHVV0,&523+21(

Auto-Answer

7RHQDEOHRUGLVDEOH$XWR$QVZHUZKHQ\RXDUHXVLQJDKHDGVHW

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO$XWR$QVZHU"DSSHDUV

 'RRQHRIWKHIROORZLQJ

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7RHQDEOH$XWR$QVZHUSUHVVWKH7XUQ2QVRIWNH\

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7RGLVDEOH$XWR$QVZHUSUHVVWKH7XUQ2IIVRIWNH\

7RDQVZHUDFDOOZKHQ\RXKHDUULQJEDFN

&RPPXQLFDWHE\XVLQJWKHVSHDNHUDQGWKHPLFURSKRQH

7RWHUPLQDWHDFDOO

3UHVV&$1&(/

2 

:DLWIRUWKHFDOOHUWRKDQJXS



CALL HANDLING

Hold

7RSODFHDFDOORQ+ROG

3UHVV+2/'

7RUHWULHYHDFDOOIURP+ROG

 /LIWWKHKDQGVHW

 3UHVVWKHIODVKLQJOLQHNH\

7RUHWULHYHDFDOOIURP+ROGDWDQRWKHUVWDWLRQ

 3UHVVWKHIODVKLQJOLQHNH\

 2 

 'LDODQGWKHQXPEHURIWKHVWDWLRQWKDWSODFHGWKHFDOORQ+ROG

Transfer

7R7UDQVIHUDQDFWLYHFDOO

 3UHVV75$16&21)

 'LDOWKHQXPEHURIWKHWKLUGSDUW\

 'RRQHRIWKHIROORZLQJ

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7RFRPSOHWHWKH7UDQVIHUKDQJXS

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7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS

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7RFDQFHOWKH7UDQVIHUSUHVV&$1&(/

Conference

7RIRUPD RQIHUHQFHZKHQDWZRSDUW\FDOOLVDOUHDG\LQSODFHRUWR

DGGDQRWKHUSDUW\WRDQH[LVWLQJ RQIHUHQFH

 3UHVV75$16&21)

 'LDOWKHQXPEHURIWKHQH[WSDUW\

 :DLWIRUDQDQVZHU

 3UHVV75$16&21)

7ROHDYHD RQIHUHQFH

+DQJXS



Conference Split

7R6SOLWD RQIHUHQFHDQGVSHDNSULYDWHO\ZLWKWKHRULJLQDOSDUW\

3UHVVWKH6SOLWVRIWNH\

Add Held

7RPRYHDFDOORQ+ROGWRDQRWKHUOLQHDSSHDUDQFH

 3UHVVWKHDYDLODEOHOLQHNH\

 3UHVVWKH$GGKHOGVRIWNH\

 3UHVVWKHIODVKLQJOLQHNH\

7RDGGDFDOORQ+ROGWRDQH[LVWLQJFRQYHUVDWLRQRUFRQIHUHQFH

 3UHVVWKH$GGKHOGVRIWNH\

 3UHVVWKHIODVKLQJOLQHNH\

Swap

7RFDOODQRWKHUSDUW\ZKHQ\RXDUHLQDQHVWDEOLVKHGWZRSDUW\FDOO

 3UHVV75$16&21)

 'LDOWKHQXPEHU

7RDOWHUQDWHEHWZHHQWKHWZRSDUWLHV

3UHVVWKH7UDGHVRIWNH\



Call Forward

&DOO)RUZDUGOHWV\RXUHGLUHFWLQFRPLQJFDOOVWRDQDOWHUQDWHQXPEHU

([WHUQDO&DOOV"UHGLUHFWV\RXULQFRPLQJH[WHUQDOFDOOVRQO\,QWHUQDO&DOOV"

UHGLUHFWV\RXULQFRPLQJLQWHUQDOFDOOVRQO\,I\RXZDQWWRUHGLUHFWERWK

H[WHUQDODQGLQWHUQDOFDOOV\RXPXVWSURJUDPHDFKVHSDUDWHO\

$OZD\V)RUZDUG"UHGLUHFWVDOOLQFRPLQJFDOOVUHJDUGOHVVRIWKHVWDWHRI\RXU

WHOHSKRQH:KHQ1R$QVZHU"UHGLUHFWVFDOOVDIWHUVHYHUDOULQJVLI\RXGRQW

DQVZHU:KHQ6HWV%XV\"UHGLUHFWVFDOOVZKHQ\RXUWHOHSKRQHLVEXV\

%XV\1R$QVZHU"UHGLUHFWVFDOOVZKHQ\RXUWHOHSKRQHLVEXV\RUZKHQ\RX

GRQWDQVZHU

1RWH)RULQIRUPDWLRQDERXW,P+HUH"VHH&DOO)RUZDUG HPRWH

7RSURJUDP DOO)RUZDUG

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO&DOO)RUZDUGLQJ"DSSHDUV

 3UHVVWKH<HVVRIWNH\

 'RRQHRIWKHIROORZLQJ

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7RSURJUDPH[WHUQDOIRUZDUGLQJSUHVVWKH&KDQJHVRIWNH\

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7RSURJUDPLQWHUQDOIRUZDUGLQJSUHVVWKH1RVRIWNH\DQGWKH

&KDQJHVRIWNH\

 3UHVVWKH3URJUDPVRIWNH\

 3UHVVWKH1RVRIWNH\XQWLOWKHW\SHRI&DOO)RUZDUGDSSHDUV

 3UHVVWKH<HVVRIWNH\

 'LDOWKHGHVWLQDWLRQQXPEHU

 3UHVVWKH6DYHVRIWNH\



7RWXUQ DOO)RUZDUGRQDQGRIIRQFHLWKDVEHHQSURJUDPPHG

 3UHVV683(5.(<

 3UHVVWKH1RVRIWNH\XQWLO&DOO)RUZDUGLQJ"DSSHDUV

 3UHVVWKH<HVVRIWNH\

 'RRQHRIWKHIROORZLQJ

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)RUH[WHUQDOIRUZDUGLQJSUHVVWKH&KDQJHVRIWNH\

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)RULQWHUQDOIRUZDUGLQJSUHVVWKH1RVRIWNH\DQGWKH&KDQJH

VRIWNH\

 'RRQHRIWKHIROORZLQJ

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7RWXUQ&DOO)RUZDUGRQSUHVVWKH7XUQ2QVRIWNH\

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7RWXUQ&DOO)RUZDUGRIISUHVVWKH7XUQ2IIVRIWNH\



Call Forward (Enhanced)