Mitel Superset 1000 User manual

Global Headquarters
Tel: [phone]
Fax: [phone]
U.S.
Tel: [phone]
Fax: [phone]
EMEA
Tel: [phone]
Fax: [phone]
CALA
Tel: [phone]
Fax: [phone]
Asia Pacific
Tel: [phone]
Fax: [phone]
For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the
date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you
as a result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
© Copyright 2008, Mitel Networks Corporation. All Rights Reserved.
www.mitel.com
Phone Quick Reference Guide.
Rev2.
MITEL
3000

Mitel 1000
Phone Quick Reference User Guide
1
Table of Contents
INTRODUCTION TO YOUR MITEL 1000.........................................................................................................................2
WELCOME.............................................................................................................................................................................2
MITEL 1000 FEATURE PHONE.............................................................................................................................................2
HOW TO USE YOUR MITEL 1000 FEATURE PHONE..................................................................................................3
Phone Setup...................................................................................................................................................................3
Answering and making calls.........................................................................................................................................3
Transferring calls ...........................................................................................................................................................3
Re-directing calls ...........................................................................................................................................................4
Forwarding incoming calls............................................................................................................................................4
Forwarding internal calls...............................................................................................................................................5
Forwarding Calls to external numbers........................................................................................................................6
Answering Machine.......................................................................................................................................................6
Voice Mail........................................................................................................................................................................6
Personal speed dials.....................................................................................................................................................7
System speed dials .......................................................................................................................................................7
MITEL 1000 CORDLESS PHONE......................................................................................................................................8
Making Calls ....................................................................................................................................................................8
Making Calls ....................................................................................................................................................................9
Make an external call.......................................................................................................................................................9
Make an internal call........................................................................................................................................................9
End a call..........................................................................................................................................................................9
Answer a call....................................................................................................................................................................9
Transfer external call to an extension ..............................................................................................................................9
Speakerphone Calls..........................................................................................................................................................9
Storing contacts in your private and shared phonebooks.................................................................................................9
Call a number in your private or shared phonebook......................................................................................................10
Voicemail.......................................................................................................................................................................11
NOTES..................................................................................................................................................................................13

Mitel 1000
Phone Quick Reference User Guide
Introduction to your Mitel 1000
Welcome
The Mitel 1000 is a very powerful communication system that provides a comprehensive
solution for both voice and data needs.
This quick reference guide highlights some of the many voice facilities that are provided by
the system. You can use a standard telephone, the highly featured Feature Phone or a
cordless handset.
This guide helps you to use each type of phone.
Mitel 1000 Feature Phone
To get the most from your Mitel 1000, we recommend that you use the Mitel1000 Feature Phone.
8 Programmable keys.
6 Display Keys
Volume Keys
Message waiting/ Ringing
indicator
Clear Key Scroll / Edit keys
Mute Key 4 Function Keys
Hold
Program
Message
Directory
Speaker-phone key
Numeric Keypad
Handset
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Phone Quick Reference User Guide
3
How to use your Mitel 1000 Feature Phone
Phone Setup
To select a different Ringing tone or display contrast
Select ⇒
Press the Scroll Down Key (Ô).
Select ⇒Ringing Options and select a different ringing tone and Confirm.
Select ⇒Contrast Options and select a different level of contrast.
Answering and making calls
Answer a call that is ringing on the Feature Phone using the handset
Pick up the handset or
Select ⇒Answer The Call and/or pick up the handset.
Answer a call that is ringing on the Feature Phone using speakerphone
Select ⇒Answer The Call.
Make an external call
Pick up the handset.
Press Line Key 1 or 2 or dial 9. Dial the number.
To select an IP line press Line key 3 or 4 or dial 8. Dial the number.
Note: For IP lines you must subscribe to a VoIP service.
Make an internal call
Select ⇒Internal Call
Select ⇒Ext. no. or.
Dial the extension number (20 – 23 for wired, 31 – 34 for cordless), and
Pick up the handset, or press
Transferring calls
Note: The following instructions assume you are on a call.
Transfer a call to an internal extension
Select ⇒Internal Transfer.
Select ⇒Ext. no. and when the call is answered.
Select ⇒Transfer.
Transfer a call to an external number
Select ⇒External Transfer.
Select an available line as indicated by “◊”.
Dial the external number and when the call is answered
Select ⇒Transfer.

Mitel 1000
Phone Quick Reference User Guide
Re-directing calls
Note: The following instructions assume that your extension is ringing.
Deflect a call to another extension
Select ⇒Re-Direct The Call.
Select ⇒Ext. no.
Forward an incoming call to the Answering Machine
Select ⇒Forward To Voice Mail.
Forward an internal call to your personal mailbox
Select ⇒Forward To Voice Mail.
Forwarding incoming calls
Forward all calls received on a line
Press the Scroll Down Key (Ô) until "Incoming Call Forwards" is displayed.
Select ⇒Incoming Call Forwards.
Select the line.
Select ⇒Forward All Calls.
Dial the internal extension number, or
Press "Answering Machine" (To forward calls to the Answering Machine).
Cancel Forward all calls on a line
Select ⇒Cancel Incoming Call Forwards.
Select the line.
Select ⇒Forward All Calls.
Forward calls received on a line when the answering phones are busy
Press the Scroll Down Key (Ô) until "Incoming Call Forwards" is displayed.
Select ⇒Incoming Call Forwards.
Select the line.
Select ⇒Forward When Busy.
Dial the target extension number, or
Press "Answering Machine". (To forward the calls to the Answering Machine).
Cancel Forward when busy
Press the Scroll Down Key (Ô) until "Incoming Call Forwards" is displayed.
Select ⇒Incoming Call Forwards.
Select the line.
Select ⇒Forward When Busy.
Forward calls on a line when it is not answered
Press the Scroll Down Key (Ô) until "Incoming Call Forwards" is displayed.
Select ⇒Incoming Call Forwards.
Select the line.
Select ⇒Forward On No Answer.
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Mitel 1000
Phone Quick Reference User Guide
5
Dial the target extension number, or
Press "Answering Machine" (To Forward calls to the Answering Machine).
Cancel Forward a call on no answer
Press the Scroll Down Key (Ô) until "Incoming Call Forwards " is displayed.
Select ⇒Incoming Call Forwards.
Select the line.
Select ⇒Forward On No Answer.
Forwarding internal calls
Forward all calls to an extension
Press the Scroll Down Key (Ô) until "Extension Forward" is displayed.
Select ⇒Extension Forward.
Select ⇒Forward All Calls.
Select the extension, or
Press "Forward To Voice Mail". This forwards the call to the extension’s voice mailbox.
Cancel Forward all calls
Select ⇒Cancel Forwarding.
Forward calls when your extension is busy
Press the Scroll Down Key (Ô) until "Extension Forward " is displayed.
Select ⇒Extension Forward.
Select ⇒Forward When Busy.
Select the extension, or
Press "Forward To Voice Mail".
Cancel extension Forward when busy
Press the Scroll Down Key (Ô) until "Extension Forward " is displayed.
Select ⇒Extension Forward.
Select ⇒Forward When Busy.
Forward calls when your extension does not answer
Press the Scroll Down Key (Ô) until "Extension Forward " is displayed.
Select ⇒Extension Forward.
Select ⇒Forward On No Answer.
Select the extension, or
Press "Forward To Voice Mail".
Cancel extension Forward on no answer
Press the Scroll Down Key (Ô) until "Extension Forward " is displayed
Select ⇒Extension Forward.
Select ⇒Forward On No Answer.

Mitel 1000
Phone Quick Reference User Guide
Forwarding Calls to external numbers
Line and Extension forwarding can be set up to an external number. In all cases this requires
two lines.
Proceed as above for Line and Extension Forwarding.
When prompted for the destination number Dial 9 or 8 and the target external number.
Answering Machine
Turning the Answering Machine on
Select ⇒Answering Machine on the idle display. (Scroll down one screen)
When the Answering Machine is turned on all calls are immediately answered by the Answering
Machine.
Retrieve messages from the Answering Machine
Select ⇒Ans/Machine messages.
Select Answering Machine or dial 0.
Enter the Password (1111 in default), followed by #.
Select ⇒Play.
Voice Mail
Enter a personal greeting
Press .
Enter your extension number or select an extension from the menu.
Enter your Voice Mailbox Password followed by #.
Select ⇒Greetings.
Follow the text and voice prompts to enter and check your greeting.
Turn on your voicemail
Forward On No Answer to the voicemail is automatically set when a voice mailbox
is allocated to your extension.
You may also select the other forwarding options as required.
Press the Scroll Down Key (Ô) until "Extension Forward" is displayed.
Select ⇒Extension Forward.
Select ⇒Forward When Busy or
Select ⇒Forward All Calls.
Select "Forward To Voice Mail".
Retrieving messages from your voice mailbox
Select ⇒New Voice Messages.
Enter your extension number.
Enter your Voice Mailbox Password, followed by #.
Select ⇒Play.
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Mitel 1000
Phone Quick Reference User Guide
7
Change your Voice Mailbox Password
Press , then
Enter your extension number or enter 0 for the Answering Machine.
Enter your existing password, (default is 1111), followed by #.
Press the Scroll Down Key (Ô).
Select ⇒Change Password.
Enter your new password (up to 8 digits long - e.g. 12341234).
Select ⇒Confirm.
Personal speed dials
Program your personal speed dial list – numbers and names
Press , then
Select ⇒Personal Entries.
Select the location you want to program.
Enter the number.
Select ⇒Confirm . When prompted to enter a name
Press 2 once for A, twice for B, three times for C;
press 3 once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering
the next letter. A maximum of ten characters per name (including spaces) is allowed.
On completion of the name
Select ⇒Confirm
Press to finish programming.
Dial a number from your personal speed dial list
Press .
Select ⇒Personal speed dial.
Select the desired location and the number will be dialed.
System speed dials
Any extension can program the 99 system speed dial numbers.
Program system speed dial list – numbers and names
Press .
Press the Scroll Down Key (Ô).
Select ⇒System Entries.
Select the location you want to program.
Enter the number.
Select ⇒Confirm.
When prompted to enter a name Press 2once for A, twice for B, three times for C;
press 3once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering the next letter. A
maximum of ten characters per name (including spaces) is allowed. On completion of
the name

Mitel 1000
Phone Quick Reference User Guide
Select ⇒Confirm.
Press to finish programming.
Dial a number in the system speed dial list
Press , then
Select ⇒System Speed Dial.
Enter the first letter of the name.
Select the entry and the number is dialed.
Mitel 1000 Cordless Phone
Up to four cordless phones can be registered on the Mitel 1000.
Soft keys
Star & Ringer Off Key Pound, Lock & Pause Key
Service Key
Internal & Recall
Key
Talk Key
Navigation Key
On/Off and End Key
Calls Key
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Mitel 1000
Phone Quick Reference User Guide
9
Making Calls
Make an external call
Press and dial the number.
Or
Enter the number you want to call. The number appears on the display.
Press CLEAR to delete an incorrect digit.
Press to place the call.
Make an internal call
Press the Internal (INT) key.
Select the extension from the display
Or
Dial the extension number. (20-23 for corded and 31-34 for cordless).
End a call
Press or place the phone on the base unit or charger.
Answer a call
Press to answer the call.
Note: Picking a ringing phone out of the charger will answer that call.
Transfer external call to an extension
Press the INT (RECALL) key.
Dial the extension number.
Press to transfer the call.
Speakerphone Calls
If you want to use the phone’s speaker during a call
Press OPTIONS. Press to select SPEAKER. Press OK
You can hear the caller over the loudspeaker and you can speak via the microphone.
will appear on the display.
Repeat the above to switch off the speaker.
Storing contacts in your private and shared phonebooks
Your phone has a private and a shared phonebook. The information in your private
phonebook is stored in your handset. The information in your shared phonebook is the
System Speed dial list and is common to all phones, wired and cordless
Storing names and numbers
Press NAMES.
Press to select the phonebook you wish to open, PRIVATE or SHARED.
Press OK.

Mitel 1000
Phone Quick Reference User Guide
Press to select ADD ENTRY, and press OK.
Enter the name for the record. You must enter a name.
Press
Enter the number.
Note: You must enter the line access code 9 or 8 as the first digit in the Private phonebook.
You must NOT enter the line access code in the Shared phonebook.
Press SAVE.
Call a number in your private or shared phonebook
Press NAMES.
Press to select the PRIVATE or SHARED phonebook. Press OK.
Select VIEW.
Press to scroll to the contact you wish to call or search by letter.
Press .
Call Directly from your private phonebook
Press up or down to view the phonebook.
Press to scroll to the contact you wish to call or search by letter.
Press .
Note: The Call Direct feature is not provided for the shared phonebook.
Put an external call on hold
Press the Recall (Int) key or Hookflash.
Replace the handset to continue to use the phone.
The call is held for thirty seconds when the telephone is idle.
If the telephone is busy, it will ring when the handset is replaced.
To park an external call
Press the INT (RECALL) key
Dial 712.
Press
To retrieve a call from park
Press the INT (RECALL) key
Dial 712
The parked call is retrieved.
Line access code 9, 8) followed by #.
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Mitel 1000
Phone Quick Reference User Guide
11
Voicemail
Message waiting indication
A message indication symbol appears on your cordless handset and a broken dial
tone is heard when going off hook, when a message has been left in the Answering
Machine or the extension’s voicemail.
Retrieve messages from your voice mailbox
Press the INT (RECALL) key and dial *
Enter your extension number (to access the Answering Machine enter “0”).
You will be prompted to enter your password (1111 in default), followed by #.
Once you are in your voicemail box, the following codes are used to provide your voicemail
features.
91 Records your greeting
92 Plays your greeting
When listening to your greeting key
1 To start playing messages
Once you are replaying your messages key
# To pause your message
2 To save and go to next message
3 To erase and go to next message
4 To go to start of message
5 To go to previous message
6 To erase all messages
7 To go back 10 seconds
8 To go forward 10 seconds
9 To forward the message
0 To return the call
Turning off the ringer: Press SILENT when the phone is ringing to turn off the ringer OR
press and hold when the phone is in standby to turn off the ringer for all calls. Press
and hold again to turn on the ringer.
Out of range warning: If you move too far away from the base unit during a call, your
phone will sound an alert tone. You need to move closer to the base unit or your call will be
disconnected.
Low battery warning: If your phone battery is low, it will sound an alert tone. Place your
phone on the base unit for charging as soon as possible or it would turn off when it is out of
battery. Placing the phone on the base unit for charging will end the current call.
Screen Illumination: To illuminate the screen while on a call, press the right arrow key.

Mitel 1000
Phone Quick Reference User Guide
Table of Features you can use with your Mitel 1000 and ordinary or Cordless phones.
Feature Code Feature Code
Call Pick-up 727 Night Service on/off 738
Call Waiting Tone Protection 725 (Hookflash
725) Page - Featurephones 716
Conference Hookflash3 Park Hookflash 712
Extension Forward All 732 xx Pick up parked call 712
Extension Forward on Busy 733 xx Redial 77
Extension Forward on No
Answer 734 xx Redial IP Call over Line 1 Hookflash 77
Do Not Disturb – set/cancel 736 Alarm Call 718 (HHMM)
Door Open 731 (Hookflash
731) Alarm Call cancel 718*
Extension Lock – change code 714 xxx Reset telephone 739
Extension Lock - lock/unlock 713 xxx Ring Back Hookflash 5
External Call Hold Hookflash Room Monitor 798
Follow Me 735 (Password)
xx Saved Number Redial 781-785
Forward Recall Hookflash 722 Speed Dial –personal
numbers 74(01 -30)
Line 1, 2 Access 9 Speed Dial –system
numbers 401-499
(Hookflash)
IP Trunk Access 8 Speed Dial /programming
personal numbers 75 (01-30)
Incoming Call Forwards All Calls 792 (1, 2, 3) Voice call (to an individual
Featurephone) 715 xx
Incoming Call Forwards on Busy 793 (1, 2, 3) Voice Mailbox number 710
Incoming Call ForwardsNo
Answer 794 (1, 2, 3) Voice mail– retrieving *
12

Mitel 1000
Phone Quick Reference User Guide
13
NOTES

Global Headquarters
Tel: [phone]
Fax: [phone]
U.S.
Tel: [phone]
Fax: [phone]
EMEA
Tel: [phone]
Fax: [phone]
CALA
Tel: [phone]
Fax: [phone]
Asia Pacific
Tel: [phone]
Fax: [phone]
For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the
date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you
as a result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
© Copyright 2008, Mitel Networks Corporation. All Rights Reserved.
www.mitel.com
LR2770.06220-2
Owner’s Manual.
Rev1.
MITEL
3000