Mitel Superset 1000 User manual

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Owner’s Manual
Rev 1
Feb 08

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Table of Contents
1Introduction ............................................................................. 4
Conformance.......................................................................... 4
Important Safety instructions................................................. 4
FCC Information..................................................................... 6
Basic Requirements............................................................... 8
Using this Document.............................................................. 9
2Getting to know your Mitel 1000 ......................................... 10
Parts Check .......................................................................... 10
Front Panel ........................................................................... 10
3Connecting your Mitel 1000................................................. 11
Digital Cordless phone range .............................................. 11
Connecting Desk Phones.................................................... 12
Connecting the Mitel 1000 Base Unit to your
existing router.................................................................... 12
Connecting the Power ......................................................... 12
Connecting your Existing Phone Line................................. 13
Register your Cordless phones........................................... 13
Cabling Desk Phones .......................................................... 13
Wall Mounting the Mitel 1000 .............................................. 15
Desk Phone connections (underside of phone)................. 15
Desk Phone connections (underside of phone)................. 16
Attaching the Desk Phone desk plinth................................ 17
Wall-mounting a Desk Phone ............................................. 17
Power Fail Telephone.......................................................... 18
4Using Your Mitel 1000 Phone System................................ 19
System Description .............................................................. 19
Introduction to your Mitel 1000 Phones.............................. 19
System Desk Phone ............................................................ 21

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Desk Phone– Basic Call Features ...................................... 26
Additional Call Features....................................................... 34
Extension Set-Up options .................................................... 39
Incoming Call Handling........................................................ 41
Using Voicemail.................................................................... 42
Remote Notification of Voice Messages ............................ 45
Programming Additional System Options .......................... 48
Using the Cordless Telephone............................................ 49
Additional features ............................................................... 57
Safety precautions: .............................................................. 61
AConfiguring Your Mitel 1000 via the Desk Phone.............. 63
To enter system programming ............................................ 63
System Setup Options ......................................................... 63
Using Voicemail.................................................................... 74
Programming Additional System Options .......................... 78
Miscellaneous system configuration options...................... 79
To configure CO lines .......................................................... 82
To set system timers............................................................ 84
To reset your system ........................................................... 85
BTroubleshooting.................................................................... 86
Troubleshooting your Cordless Phone ............................... 86
Troubleshooting the PABX .................................................. 87

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1 Introduction
Congratulations on purchasing the AccessLine Digital Phone
Service featuring the Mitel 1000 phone system. You will now be
able to share your phone connection between fixed & cordless
handsets and access the latest in ‘Voice over IP’ services while also
having the ability to use your existing phone lines.
This User Guide will show you how to setup and use connect Mitel
1000 phone system.
Conformance
This equipment is designed for use in the United States.
This equipment complies with the following standards:
FCC Part 15, Subparts B, C, D
FCC Part 68
UL60950
Analog extension ports: TNV3
CO port: TNV3
ADSL port: TNV3
Power fail port TNV3
LAN/WAN ports SELV
Important Safety instructions
The following safety information is reprinted from IEC60950.
•When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:
•Read and understand all instructions.
•Follow all warnings and instructions marked on the product.
•Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
•Do not use this product near water (for example, in a wet
basement).
•Do not place this product on an unstable cart, stand, or table.
The product can fall, causing serious damage to the product.
•Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating; these
openings must not be blocked or covered. This product should
never be placed near or over a radiator or heat register. This
product should not be placed in a built-in installation unless
proper ventilation is provided.
•This product should be operated only from the type of power
source indicated in the manual. If you are not sure of the type of
power source to your building, consult your dealer or local
Power Company.

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•The power socket outlet must be located near the product and
must be easily accessible to allow plugging/unplugging.
•Do not allow anything to rest on the power cord. Do not locate
this product where persons walking on it will abuse the cord.
•Do not use an extension cord with this product’s AC power
cord. The AC outlet for this product should not be used for any
other electrical equipment.
•Never push objects of any kind into this product through cabinet
slots as they can touch dangerous voltage points or short out
parts that could result in a risk of fire or electric shock. Never
spill liquid of any kind on the product.
•To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman when some
service or repair work is required. Opening or removing covers
can expose you to dangerous voltages or other risks. Incorrect
re-assembly can cause electric shock when the product is
subsequently used.
•Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
- When the power supply cord or plug is damaged or frayed.
- If liquid has been spilled into the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally by following the
operating instructions.
- Adjust only those controls that are covered by the operating
instructions because improper adjustment of other controls can
result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
- If the product has been dropped or the cabinet has been
damaged.
- If the product exhibits a distinct change in performance.
•Avoid using a telephone (other than a cordless type) during an
electrical storm. There can be a remote risk of electric shock
from lightning.
•Do not use the telephone to report a gas leak in the vicinity of
the leak.
Save These Instructions.
CAUTION
Use only 26 AWG line cord or larger for
Central Office line connections.

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FCC Information
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by ACTA.
On the exterior of the cabinet of this equipment is a label that
contains, among other information, a product identifier in the format
US:LKCMF01BSIGMA If requested, this number must be provided
to the telephone company.
•FCC Registration Number: LKCMF01BSIGMA
•Ringer Equivalence Number (REN): 0.1B
•Facility Interface Code (FIC): 02LS2
•Service Order Code (SOC): 9.0Y
•USOC Jack Type: RJ11C
A FCC compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack that is Part 68 compliant. See Installation Instructions for
details.
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incoming
call. Typically, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line (as
determined by the total RENs) contact the local Telephone
Company.
If this system causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. But if advance notice isn't practical, the
Telephone Company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
The Telephone Company may make changes to it's facilities,
equipment, operations or procedures that could affect the operation
of the equipment. If this happens the Telephone Company will
provide advance notice so you can make the necessary
modifications to maintain uninterrupted service.
If the equipment is causing harm to the telephone network, the
Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. (Contact
the state public utility commission, public service commission or
corporation commission for information.)
This equipment is hearing aid compatible.
Customer Owned Coin/Credit Card Phones
To comply with state tariffs, the Telephone Company must be given
notification prior to connection. In some states, the state public utility
commission, public service commission or corporation commission
must give prior approval of connection.
Data Equipment
The table below shows which jacks are associated with which
modes of operation:

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Mode of Operation USOC Jack
Permissive RJ11C
Systems
Facility Interface Codes (FIC), Service Order Codes (SOC), USOC
Jack Codes and Ringer Equivalence Numbers (REN) are shown in
the table below for each port where applicable:
Port FIC SOC USOC REN
Line 1 02LS2 9.0Y RJ11C 0.1B
Line 2 02LS2 9.0Y RJ11C 0.1B
ADSL 02LS2 9.0Y RJ11C 0.1B
Automatic Dialers
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR)
MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briefly explain to the dispatcher the
reason for the call.
2. Perform such activities in the off-peak hours, such as early
morning or late evenings.
Toll Restriction and Least Cost Routing Equipment
The software contained in Mitel 1000 to allow user access to the
network must be upgraded to recognize newly established network
area codes and exchange codes as they are placed into service.
Failure to upgrade the premises systems or peripheral equipment to
recognize the new codes as they are established will restrict the
customer and the customer's employees from gaining access to the
network and to these codes.
Equipment with Direct Inward Dialing (DID)
ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A
MANNER AS TO NOT PROVIDE FOR PROPER ANSWER
SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC'S
RULES
PROPER ANSWER SUPERVISION IS WHEN:
A. This equipment returns answer supervision to the PSTN when
DID calls are:
•Answered by the called station
•Answered by the attendant
•Routed to a recorded announcement that can be administered
by the CPE user.
•Routed to a dial prompt
B. This equipment returns answer supervision on all DID calls
forwarded to the PSTN.
Permissible exceptions are:
•A call is unanswered
•A busy tone is received
•A reorder tone is received
Equal Access Requirements
This equipment is capable of providing users access to interstate
providers of operator services through the use of access codes.
Modification of this equipment by call aggregators to block access
dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.

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Electrical Safety Advisory
It is strongly suggested that an AC surge arrestor be installed in the
AC outlet to which this equipment is connected.
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for
help.
RF Radiation Exposure
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 8 inches (20
centimeters) between the radiator and your body.
This transmitter must not be co-located or operated in conjunction
with any other antenna or transmitter.
Modifications
Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate
the equipment. There are no user-serviceable parts or adjustments
inside this equipment - please do not open the equipment case.
Basic Requirements
In order to use all the features of the AccessLine Digital Phone
Service and the Mitel 1000 system, you must have the following:
•Broadband Internet access
•At least one free port on your router or modem/router

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Using this Document
Notational conventions
Acronyms are defined the first time they appear in the text.
The term LAN refers to a group of Ethernet-connected computers at
one site.
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to
specific instructions or explanations.
Note
Provides clarifying or non-essential information on the current
topic.
Definition
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included in the Glossary.
WARNING
Provides messages of high importance, including messages
relating to personal safety or system integrity.

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2 Getting to know your Mitel 1000
Parts Check
Your package should arrive containing the following:
Front Panel
The front panel contains a ‘Page’ button and lights called Light
Emitting Diodes (LEDs) that indicate the status of the Mitel 1000.
Pressing the ‘Page’ button rings all the cordless handsets registered
to the Mitel 1000.

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Label Color Function
Power Off Power not connected to the Mitel 1000
Red Powering up or Mitel 1000 malfunction
Flashing
Red/Green Cordless phone registration mode
Green Power on
Ethernet Unused
DSL Unused
Internet Unused
Wireless Unused
3 Connecting your Mitel 1000
These instructions are a guide to the installation and basic
configuration of the Mitel 1000.
When selecting the location for the Base Unit please consider the
following:
•Distance from your existing router - You will need to
connect the Base Unit to your router with a LAN cable (one
is supplied).
•Distance from the Base Unit to the Desk Phones - You will
need to connect the Desk Phones to the Base Unit using
phone cords (supplied)
•The range of the optional cordless handsets should be
considered to ensure you have satisfactory coverage.
Digital Cordless phone range
The Digital Cordless phones have a range of 650ft outdoors when
there is a clear line of sight between the Mitel 1000 and the
handset. When there is no clear line of sight between the handset
and the system, e.g. the system is indoors and the handsets is

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either indoors or outdoors, the range could be reduced to 160ft.
Thick stone walls will severely affect the range.
The symbol on your handset indicates when you are in range. If
you move too far away from the Mitel 1000 during a call your phone
will sound an alert tone and will flash.
Connecting Desk Phones
At a minimum, your system will have one Desk Phone. Please
connect it into extension 20. Other Desk Phones connect to
extensions 21, 22 and 23. To do so, plug the phone cord (already
attached to the phones) into the extension sockets on the back of
the Base Unit.
Connecting the Mitel 1000 Base Unit to your existing router
Use the blue WAN cable and connect one end to the WAN port
(located next to the Power port) on the back of the base station.
Connect the other end of the blue WAN cable to an unused LAN
port on the back of your existing router or modem/ router.
Connecting the Power
Connect the power supply between the base unit and a power
outlet. The base unit will turn on automatically once plugged in. It
may take one to 3 minutes for the Mitel 1000 to become active and
ready to use. After the red power LED turns green, please wait 5
minutes to place your first call.

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Connecting your Existing Phone Line
You may connect up to 2 existing phone lines (called CO lines) into
the Mitel 1000. This is generally done when you first receive the
system and are in the process of porting the phone number on that
line to AccessLine. This way, you can continue to use that phone
number and phone line with the Mitel 1000 until the number has
been ported.
To do so, plug the phone line (s) into the line socket(s) labeled CO
Line 1 and CO Line 2 on the back of the unit.
Register your Cordless phones
•Press and hold down the ‘Page’ button on the base unit for 4
seconds. This button is located on the front of the unit. This
places the system in registration mode for 30 seconds.
•Select ‘REG’ on the Cordless phone.
•Press OK for ‘REGISTER’
•Enter 1234 as the PIN.
•The phone will register to the unit as Handset 1 (extension
number 31).
•You can register more than one handset in the 30 seconds
that the system is in registration mode. The sets are
automatically allocated a handset number (1-4) and use
extension numbers (31-34).
Cabling Desk Phones
The Desk Phones can be connected directly to the system using the
included telephone cord. If you wish to locate the phone further

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away from the Mitel 1000 you can do so by having your electrician
run telephone cable and install telephone jacks.
Your electrician will need to refer to the table below when running
phone wires.
Four wires are needed to connect the Desk Phones
Socket Pin Out Function RJ11 Pin Out
A Speech Pin 3
B Speech Pin 4
C Data Pin 2
D Data Pin 5

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Wall Mounting the Mitel 1000
The Mitel 1000 base unit can be wall mounted. You can print this
page and use it as a template for locating the wall mounting screws
supplied
1 to 1 Template (Letter size paper )

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Desk Phone connections (underside of phone)
Handset connector
Line cord connector
Headset Port
Data Port

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Attaching the Desk Phone desk plinth
The desk plinth allows you to mount the Desk Phone at two angles.
Wall-mounting a Desk Phone
The phone plinth is inverted on the base to wall mount the phone.
Locate, drill and plug the 2 screw locations as shown below. The
holes should be deep enough to accept a 1-inch screw. Insert the
two screws leaving sufficient space to clip the base over them.
Locate the phone and base over the screws.
Wall mount Plinth
p
osition
Plinth position 20 °
Plinth position 35°

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Power Fail Telephone
Connect a standard analogue telephone to the Power Fail connector.
When the Mitel 1000 is switched off the optional CO line (Line 3) is
switched through to this phone and you can make and receive calls on it
until the power is restored.
Wall hook when the Desk
Phone is in a 20 degrees or 35
degrees position
Wall hook when the Desk
Phone is wall mounted.
6 inches
Line cord rails

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4 Using Your Mitel 1000 Phone System
System Description
•The Mitel 1000 comes equipped with 2 IP Trunks
•The Mitel 1000 can also accommodate up to 2 CO lines
(traditional phone lines).
•The Mitel 1000 system can accommodate 4 wired Desk
Phones, as well as 4 cordless sets.
•The Mitel 1000 Desk Phone has a simple-to-use menu-driven
interface.
Introduction to your Mitel 1000 Phones
There are four wired and four cordless extension positions available
on the Mitel 1000.
The proprietary Desk Phone and cordless phone are designed to
simplify the use of the system by providing integrated features on
the phones.

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Getting Started
This section of your Owner’s Manual is your guide to using the Mitel
1000 system and its features. It also explains how to program
system settings using your Desk Phone.
Read the section ‘System Desk Phone’ on Page 21 to understand
how to operate the menus and use the other features of your Desk
Phone.
To get up and running with your Desk Phone, read the section
‘Getting Started – Basic Call Features ’ on page 26.
If you are using a cordless telephone, read the section ‘Using a
Cordless Telephone’ on page 49.
When you are ready to use additional call features, refer to the
section ‘Additional Call Features’ on page 34.
To control which numbers system users may dial, refer to ‘Class of
Service’ on page 42.
For ‘Programming Additional System Options’, see page 48.
Your Mitel 1000 system comes with an integrated Voicemail
functionality, as a result a number of powerful Voice Services are
available. Details are given in ‘Using Voicemail’ on page 42.