Mitel 3300 User manual

MITEL
SIP Center of Excellence
Mitel 3300 Integrated Communications Platform
SIP Compatibility Reference Document
SIP CoE 08-5159-00014
Page 1

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks ™ Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means -
electronic or mechanical - for any purpose without written permission from Mitel Networks
Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 3300 Integrated Communications Platform SIP Compatibility Reference Document
July 10 2009, 09-5159-00014_27
®,™ Trademark of Mitel Networks Corporation
© Copyright 2009, Mitel Networks Corporation
All rights reserved
Page 2

Table of Contents
Overview.............................................................................................................................................5
Legend.................................................................................................................................................6
SIP Trunking Service Providers................................................................................................7
SIP Endpoints...................................................................................................................................9
SIP Gateways..................................................................................................................................11
SIP Firewall / Enterprise Session Border Controller......................................................12
SIP Applications and Servers..................................................................................................13
Enterprise SIP Servers................................................................................................................14
Appendix A – SIP Trunk Interop Details..............................................................................15
Appendix B – SIP Lineside Interop Details........................................................................16
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
Overview
The purpose of this document is to provide the “All Purpose View” of the SIP Interop with the
Mitel 3300 Integrated Communications Platform (ICP). Contained within this document is the
current list of approved interop service providers, endpoints, gateways, firewalls, application
servers and enterprise SIP Servers.
If a device is not listed below, please contact your local Account Executive for the latest SIP
interop activity on your device.
Disclaimer: Although Mitel has attempted to setup the interop testing facility as closely
as possible to a customer premise environment, implementation setup could be
different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN REVIEWING,
planning, implementing, and testing a customer configuration.
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
Legend
Reserved for MSA Gold Preferred members only, this rare
classification is reserved for key strategic components of our
portfolio for which Mitel assumes the full responsibility for support,
acting as the interface between the customer and the 3rd party as
necessary.
The most common certification which means the device/service
has been tested and/or validated by the Mitel SIP CoE team.
Product support will provide all necessary support related to the
interop, but issues unique or specific to the 3rd party will be
referred to the 3rd party as appropriate.
Denotes that the 3rd party provider of the device/service has
performed the interop testing they deem necessary and has
asserted to Mitel that the interop was successful. All support
related to the interop is referred directly to the 3rd party, as they
are the ones making the assertion of compatibility, not Mitel.
For informational purposes only, field-assessed means that the
device/service has been tested and/or used to some degree by
someone successfully, though details may or may not be
available. Mitel product support does NOT apply to field-assessed
interops.
Indicates a newly added interop since the last published version
of this document.
Indicates an update to the configuration guide has been created
since the last published version.
Page 6

08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
SIP Trunking Service Providers
Provider 3300 ICP Status Notes Config Guide
360 Networks 9.0 UR2 Video calls not supported 08-4940-00055
Accessline 9.0 08-4940-00036
Allstream 9.0
Testing performed with lab
environment , Teleworker limitations 08-4940-00015
8.0 UR4 IP Flexreach SIP Service 08-4940-00014
AT&T
10.0
The SIP COE team concluded Mitel
testing successfully. Known issues
with conferencing and faxing have
been addressed. AT&T certification
is still pending.
babyTel 7.1 UR2 07-4940-00005
Bandwidth.com 10.0 T.38 and Video not supported 08-4940-00030
Broadview 9.0 08-4940-00031
BT Italia 8.0 UR4
Known issues with Call Privacy, and
certain call features with loopback
calling. 08-4940-00032
Cbeyond 8.0
Certification from Cbeyond still
awaiting successful customer trials 07-4940-00006
COLT 9.0 International calls and faxing 09-4940-00067
Edge Telecom 9.0 UR2
Known issues with ACD
interflow/overflow to PSTN and
faxing. 09-4940-00064
Eutelia 9.0
Long ringing and teleworker
limitations, T.38 faxing not
supported 08-4940-00039
9.0 IP Authenticated Service 08-4940-00037
Gamma
9.0
Account Authenticated Service.
Teleworker limitations, T.38 faxing
not supported, ACD Interflow 08-4940-00040
Global Crossing 7.1 UR2 07-4940-00002
II-NET Australia 9.0
No outgoing personal Caller-ID,
Teleworker hold-recall, private calls. 08-4940-00044
Iristel 9.0 UR1
Known issues with NuPoint
Messenger
08-4940-00046
Nations Broadband 9.0 UR1
G711 faxing only and video not
supported 09-5159-00041
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
Mitel NetSolutions Various
Refer to Mitel Netsolutions for
installations instructions N/A
8.0 UR1
Paetec Legacy network (not US LEC
or McLeod) 08-4940-00009
9.0
Paetec Dynamic IP SIP (Broadsoft).
T.38 faxing not supported 08-4940-00035
Paetec
9.0
Paetec Genband. T.38 faxing not
supported 08-4940-00038
TESA 9.0
Issues with Call
Holding/Conferencing, Transferring,
ACD, TW, ME N/A
Viatel 8.0 UR4 08-4940-00026
Voiceflex 9.0 UR1
Issues of MOH, ACD, transferring,
TW, Faxing 09-4940-00063
Vono 9.0
Issues with Call
Holding/Conferencing, Transferring,
ACD, TW, ME N/A
Vosky 9.0 UR2 Video,Faxing, G729 not support 09-5159-00048
Voxalis (UK) 8.0 UR1 08-4940-00013
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
SIP Endpoints
Vendor Product Version 3300 ICP Status Notes Config Guide
Aastra 480i 8.0 UR3
Known issues with Hold when there
is no Music on Hold and supervised
transfers. 08-5159-00003
Alcatel/Lucent 7342 ISAM 8.0 UR3 Known issues with MWI notification 08-4940-00023
Ascom I75 9.0 UR1
Known issues with call transfer, call
forward and MWI issues with
Teleworker 08-5159-00025
7941 9.0 UR2
Known issues with MWI, Call
forwarding and conferencing and
TW 09-5159-00051
7960 9.0 UR2
Known issues with MWI, Call
forwarding and conferencing and
TW 09-5159-00052
Cisco
7970 9.0 UR1
Known issues wuth MWI,
Conference, DND, TW, Call
Forwarding and DTMF signalling 09-5159-00037
Bria 8.0 UR3
Known issues with Voicemail
retrievals and Call Forwarding 08-4940-00025
Bria 9.0
Known issues with Voicemail
retrievals and Call Forwarding
*** Tested with MBG 08-5159-00008
CounterPath
Eyebeam 9.0 UR2 Call Park, Conference 09-5159-00047
Cyberdata 010844 VOIP
Speaker 9.0 UR1 VOIP Indoor Paging Speaker 09-5159-00034
Gtek MIP-200
WiFi 9.0
Call Hold, Park FAC, Conference
and Transfer are not supported 08-5159-00031
BT 200 8.0 UR3
Known limitations with
authentication, call transferring and
call park & retrieve 08-5159-00007
Grandstream
GXP2000 8.0 UR4
Known limitations with
authentication and supervised call
transferring 08-5159-00016
Kirk 6000 9.0
Known limitations with
Conferencing, supervised transfer
and MWI 08-5159-00026
Linksys SPA2102 8.0 UR3
Known issues with call park and
retrieve. 08-5159-00010
Mitel 5330/ 5340 8.0 UR3 Known issues with transfer 08-5159-00013
Nokia E71 9.0 UR1
Known issues with MWI,
Conference, Call forwarding, Hold
and Teleworker 08-5159-00027
VVX 1500 9.0 UR2 Call Parking and Music on Hold 09-5159-00050
Polycom
SoundPoint
IP 301 8.0 UR3
Known issues with certain Music on
Hold scenarios. 08-5159-00004
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
SoundPoint
IP 501 9.0
Known issues with MWI, Forward,
Hold and Call Parking features. 08-5159-00024
SoundPoint
IP 550 9.0
Known issue with Call holding, Call
Parking, Music on Hold 08-5159-00029
SoundPoint
IP 601 9.0
Known issues with MWI, Forward,
Hold and Call Parking features. 08-5159-00022
SoundPoint
IP 4000 8.0 UR3
Known issues with MWI and Call
Parking features. 08-5159-00001
Sound
Station
IP 6000 8.0 UR4
Known issues with MWI, Forward,
Hold and Call Parking features. 08-5159-00021
Sound
Station
IP 7000 8.0 UR4
Known issues with MWI, Forward,
Hold and Call Parking features. 08-5159-00020
RTX RTX DECT 9.0 UR2 Call forwarding 09-5159-00045
Siemens C470 9.0 UR2
Known issues with Call Parking
features. 09-5159-00040
8002 9.0 UR1
Known issue with conferencing and
teleworker 08-5159-00019
Spectralink
8020/8030 9.0
Updated firmware to fix known
issues. 08-5159-00018
iPhone
Series 7.1
Issues discovered at 8.0 UR2 site,
Teledex has updated
firmware/configuration to resolve
issues
N/A
Teledex
ND2210S 9.0 UR1
Call park, call forwarding issues in
specific scenarios 08-5159-00002
3300 IP 9.0 UR2
Known issues with call release,
transfer, conference and other 08-4940-00028
Telematrix
9600 IP 9.0 UR2
Known issues with call release,
transfer, conference and other 09-4940-00053
UT Starcom F1000G 8.0 UR3
Known issues with MWI and certain
Music on Hold scenarios.
08-5159-00009
Windows
Mobile 6.1 9.0
Refer to config guide for complete
list 08-5159-00030
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
SIP Gateways
Vendor Product Version 3300 ICP Status Known Issues Config Guide
Mediant
1000 8.0 UR3
Lineside integration to the 3300
with known conferencing issues. 08-5159-00005
Mediant
1000 8.0 UR3 Trunkside integration to the 3300. 08-5159-00017
MediaPack
118 8.0 UR3
Lineside integration to the 3300
with known conferencing issues. 08-5159-00006
Audiocodes
MediaPack
118 10
Trunkside integration to the 3300.
Known issue with conferencing. 08-5159-00015
Allied
Telesis AT- RG163SH 9.0 UR2
Several issues. Please refer to
config guide 09-4940-00091
Citel Portico
TVA 8.0 UR4 Lineside integration to the 3300 08-4940-00033
SPA8000 9.0
UR1
Lineside integration. Known
issues with transfers and private
calls 09-5159-00035
Linksys
SPA8000 9.0
UR1
Trunkside integration. Known
issues with MWI and Call
forwarding with Teleworker 09-5159-00036
7.1
UR2
Trunkside integration to the 3300.
This device is now discontinued. 06-5177-00009
1100
Series 8.0
Lineside integration to the 3300.
This device is now discontinued. 08-4940-00011
8.0
UR3
Lineside Integration, known
issues around call transfer, MWI
and Conferencing 08-5159-00011
Mediatrix
4100
Series 9.0
Trunkside Integration, known
issues around call transfer 08-4940-00042
MVP210 9.0
Lineside integration to the 3300.
Known issues with MWI 08-5159-00023
Multitech
MVP210 9.0
UR1 Trunkside integration to the 3300. 08-5159-00032
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
SIP Firewall / Enterprise Session Border Controller
Vendor Product
Version 3300 ICP Status Known Issues
Config Guide
Adtran Total Access
908e 9.0
Long ring timers – fixed in
Adtran version A1.05 08-4940-00041
SBE 8.0
UR3 08-4940-00022
Firewall 1450 8.0
UR3 06-5177-00011
Ingate
SIParator 8.0
UR3 06-5177-00011
Edgewater Edgemark
4508 8.0 UR3 N/A
Fortinet FortiWifi-60B 8.0
UR4 08-4940-00029
Mitel
Multi-
Protocol
Border
Gateway
(MBG) 5.1
9.0
UR1
Limitation with T.38 faxing
and video pass through 09-4940-00066
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
SIP Applications and Servers
Vendor Product Version 3300 ICP Status Known Issues Config Guide
Ascendent 4.2.1 8.0 UR3 08-4940-00045
Benbria
BlazeCast
Paging 2.0 9.0 UR1 Known issues with Inband DTMF 09-5159-00054
Geomant MWI 9.0 UR2 09-4940-00060
GFI GFI FaxMaker
14.3 9.0 UR1 Trunkside integration with T.38 only 09-4940-00049
IBM / Lotus
Sametime
Unified
Telephony
Server
9.0 UR1 Trunk side integration 09-4940-00052
Innovation InnLine IP 9.0 UR2 DND forwarding, G729 not support 09-5159-00049
Interactive
Intelligence CIC Server 2.4 8.0 UR3 08-4940-00012
IPC
Information
Systems
Alliance
MX 9.0 UR2 09-4940-00062
Isca Interact Platform
0.9.9 3411 9.0 UR2 09-4940-00058
Microsoft Exchange
2007 UM 9.0 UR2 SR2
Message playback via Play to phone
only on subset of Mitel device, TLS
and T.38 Fax not supported, G723
codec not supported
08-5159-00033
Netvitessess MCLink 9.0 UR2 09-5159-00053
OpenText First Class 9.0 UR2 Forwarded from DND set 09-4940-00059
Voice4Net IVR Server 9.0 UR1
Trunkside integration. Known issues
with transfer to busy ACD queue and
invalid extensions 09-4940-00048
Sagem
Interstar
XMedius
Fax Server
5.5 9.0 UR2 Trunkside integration with T.38 only 09-4940-00047
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
Enterprise SIP Servers
NOTE: Testing with a SIP server does NOT guarantee successful interoperation with a service
provider that uses that server. To determine whether successful interop has been achieved
with a particular service provider, please reference the SIP Trunking Service Provider list
above.
Vendor Product Version 3300 ICP Status Known Issues Config Guide
Asterisk 1.2 7.0 06-5160-00002
Cisco Call
Manager 9.0 UR2 09-4940-00068
Mitel 5000 9.0 UR1
Trunkside integration. Known
issues with session timers,
T.38 and Video. 09-5159-00038
Nortel CS2K SN09 9.0
Not tested independently.
Tested as part of MTS
Allstream interop N/A
Broadsoft Broadworks
Rel 13, Rel
14 SP7 9.0 08-4940-00010
Huawei 7.1 UR2 T.38 and PRACK no supported 07-4940-00003
Metaswitch 6.1 9.0 UR1 Session Timers, ACD Overflow,
Video 09-4940-00054
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
Appendix A – SIP Trunk Interop Details
Listed below are details of each Compatible SIP Trunk Interop executed along with version details and test
case status for each. Always refer to the individual configuration guide for the latest limitation list.
Provider
ACD Video T.38 Config Guide
360 Networks 9 UR2
aa
12.0
a
1.6
a
5.0
ar a
09-4940-00055
Accessline 9
aa
1.6
a
5.0
a00
08-4940-00036
Allstream 9
aa
11.0
a
1.6
a
5.0
h0a
08-4940-00015
AT&T 8.0 UR4
ha
1.5
h
4.5
h00
08-4940-00014
babyTel 7.1 UR2
aa 00
07-4940-00005
Bandwidth.com 10
aa
12.0
a
1.7
a
5.0
ar r
08-4940-00030
Broadview 9
aa
1.6
a
5.0
a00
08-4940-00031
BT Italia 8.0 UR4
hh
1.5
a
4.5
h00
08-4940-00032
Cbeyond 8
ha
4.5
h00
07-4940-00006
Edge Telecom 9.0 UR2
ah
12.0
a
1.6
a
5.0
ar r
09-4940-00064
Eutelia 9
ha
1.6
a
5.0
r0r
08-4940-00039
Gamma IP Auth 9
aa
1.6
a
5.0
a0a
08-4940-00037
Gamma Acct Auth 9
hh
11.0
a
1.6
a
5.0
h0r
08-4940-00040
Global Crossing 7.1 UR2
a00
07-4940-00002
II-NET Australia 9
ha
1.6
a
5.0
h0a
08-4940-00044
Iristel 9 UR1
aa
12.0
h
1.6
a
5.0
a0a
08-4940-00046
Linksys SPA8000 9 UR1
ha
12.0
a
1.6
a
5.0
a0a
09-5159-00035
Multitech MVP210 9 UR1
ha
12.0
a
1.6
a
5.0
a0a
08-5159-00032
Nations Broadband 9 UR1
aa
12.0
a
1.6
a
5.0
ar a
09-5159-00041
Paetec - Genband 9
aa
1.6
a
5.0
a0r
08-4940-00038
Paetec - Broadsoft 9
aa
1.6
a
5.0
h0r
08-4940-00035
Paetec - Lucent 8.0 UR1
aa
1.5
a
4.5
a00
08-4940-00009
Viatel 8.0 UR4
aa
1.6
a
5.0
a00
08-4940-00026
Voiceflex 9 UR1
hh
12.0
a
1.6
a
5.0
hr r
09-4940-00063
Vosky 9.0 UR2
ha
12.0
a
1.6
a
5.0
hr r
09-5159-00048
Voxalis (UK) 8.0 UR1
aa 00
08-4940-00013
0
a
- all test cases passed successfully. No known issues.
h
- some test cases failed. Refer to config guide for list of limitations
r
- all test cases failed. Refer to config guide for list of limitations
3300 Rel
0
00
0
0
0
00
0
0
0
0
0
0
0
0
0
0
Teleworker
0
0
0
Mobile
Extension
0
NuPoint
Page 15

08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
Appendix B – SIP Lineside Interop Details
Listed below are details of each Compatible SIP Lineside Interop executed along with version details and test
case status for each. Always refer to the individual configuration guide for the latest limitation list.
SIP Device Model 3300 Rel Basic Call Hold Transfer Conference MWI T.38 Video Config Guide
Aastra
480i
8.0 UR3 ahh aa
00
08-5159-00003
Ascom
i75
9.0 UR1 aah aa
005.0 h
08-5159-00025
Cisco
7941
9.0 UR2 haa hr
005.0 h
09-5159-00052
Cisco
7960
9.0 UR2 haa hr
005.0 h
09-5159-00052
Cisco
7970
9.0 UR1 haa hr
005.0 r
09-5159-00037
Cyberdata
010844 VOIP Speaker
9.0 UR1 arr rr
00
09-5159-00034
CounterPath
Bria
8.0 UR3 haa aa
00
08-4940-00025
CounterPath
Bria
9haa aa
005.0 h
08-5159-00008
CounterPath
Eyebeam
9.0 UR2 aaa ha
005.0 h
09-5159-00047
Gtek
MIP-200 WiFi
9hrr rr
005.0 h
08-5159-00031
Grandstream
BT 200
8.0 UR3 hah aa
00
08-5159-00007
Grandstream
GXP2000
8.0 UR4 hah aa
00
08-5159-00016
Kirk
6000
9aah hh
00
08-5159-00026
Linksys
SPA2102
8.0 UR3 haa aa
00
08-5159-00010
Linksys
SPA8000
9.0 UR1 aaa ah
005.0 h
09-5159-00035
Mitel
5330/ 5340
8.0 UR3 aah aa
00
08-5159-00013
Multitec
MVP210
9aaa ah
00
08-5159-00023
Nokia
E71
9.0 UR1 hha rr
005.0 r
08-5159-00027
Teledex
ND2210S
9.0 UR1 haa aa
005.0 h
08-5159-00002
Polycom
VVX 1500
9.0 UR2 aha ar
0a5.0 a
09-5159-00050
Polycom
SoundPoint IP 301
8.0 UR3 aha aa
00
08-5159-00004
Polycom
SoundPoint IP 501
9hha ar
00
08-5159-00024
Polycom
SoundPoint IP 550
9hha aa
00
08-5159-00029
Polycom
SoundPoint IP 601
9hha ar
00
08-5159-00022
Polycom
SoundPoint IP 4000
8.0 UR3 haa ar
00
08-5159-00001
Polycom
Sound Station IP 6000
9hha ar
00
08-5159-00021
Polycom
Sound Station IP 7000
9hha ar
00
08-5159-00020
RTX
RTX DECT
9.0 UR2 haa aa
005.0 h
09-5159-00045
Siemens
C470
9.0 UR2 haa aa
005.0 h
09-5159-00040
Spectralink
8002
9.0 UR1 aaa ha
005.0 r
08-5159-00019
Spectralink
8020/8030
9aaa aa
00
08-5159-00018
Telematrix
3300 IP
9.0 UR2 hah ha
005.0 a
08-4940-00028
Telematrix
9600 IP
9.0 UR2 hhh ha
005.0 a
09-4940-00053
UT Starcom
F1000G
8.0 UR3 ahh hh
00
08-5159-00009
0
0
0
0
0
0
0
Teleworker
0
0
0
0
0
0
0
0
0
0
0
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
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08-5159-00014 SIP CoE Mitel 3300 ICP Reference Guide
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Title: SIP Trunking Interop Reference
Subject: 06-5177-0006
Author: Scott Beer
Keywords:
Comments:
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