Mitel 3300 User manual

MITEL
3300 IP Communications Platform
Technician’s Handbook
Mitel Communications Director Release 5.0

NOTICE
The information contained in this document is believed to be accurate in all
respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The
information is subject to change without notice and should not be construed in
any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and
its affiliates and subsidiaries assume no responsibility for any errors or omissions
in this document. Revisions of this document or new editions of it may be issued
to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission
from Mitel Networks Corporation.
Trademarks
Mitel, SX-2000, SUPERCONSOLE 1000, and SUPERSET are trademarks of
Mitel Networks Corporation.
Windows is a trademark of Microsoft Corporation.
Cisco is a trademark of Cisco Systems, Inc.
VT100 is a trademark of Digital Equipment Corporation.
Java is a trademark of Sun Microsystems Incorporated.
Other product names mentioned in this document may be trademarks of their
respective companies and are hereby acknowledged.
3300 IP Communications Platform
Technician’s Handbook
Mitel Communications Director (MCD) Release 5.0
57011493, Rev A
2011
Trademark of Mitel Networks Corporation
©Copyright 2011, Mitel Networks Corporation
All rights reserved

iii
Table of Contents
Chapter 1 : Getting Started
Purpose of This Handbook ....................................................................................................3
Documentation for Unsupported Controllers ..................................................................3
Symbols Used in the Handbook .....................................................................................3
Safety Instructions ..........................................................................................................3
Start Here Guide ...................................................................................................................5
What You Received ........................................................................................................5
What You Need for Installation .......................................................................................5
Preparation .....................................................................................................................5
Initial Setup .....................................................................................................................6
Install Hardware ..............................................................................................................6
Program System .............................................................................................................6
Install System Software ..................................................................................................6
Maintain System .............................................................................................................7
Install and Replace Units ................................................................................................7
About the 3300 ICP ...............................................................................................................8
3300 ICP Documentation - Mitel eDocs ..........................................................................8
Contacting Mitel ..............................................................................................................9
Chapter 2 : Initial Setup
Connect PC to Controller ....................................................................................................13
PC Requirements .........................................................................................................13
AX, MXe, CX, CXi, CX II and CXi II Controller .............................................................13
Power Up the Controller ...............................................................................................14
MXe Server ...................................................................................................................14
Licensing the MXe Server with AMC ............................................................................23
Setting your DNS Server IP ..........................................................................................24
Verify the Connections ..................................................................................................24
Establish Communication with Controller ............................................................................25
Set Controller RTC IP Address (AX, MXe, CX, CXi, CX II, CXi II) ................................25
Configure System IP Address (MXe Server) ................................................................26
Configure the Layer 2 Switch (AX, MXe, CXi, CXi II) ...................................................26
Configure the Layer 2 Switch (MXe Server) .................................................................27
Enable Licenses and Options .............................................................................................29
Automatic Sync with AMC via MCD Software Installer Tool (Rel 6.0 or later) ..............31
Automatic Sync via System Administration Tool ..........................................................33
Manual License and Options Entry via MCD Software Installer Tool ...........................34
Manual License and Options Entry via System Administration Tool ............................35
Install the Online Help (Optional) ........................................................................................36
Verify the Operation of the Controller ..................................................................................37
Chapter 3 : Installation and Programming
Install Hardware ..................................................................................................................41
Determine Controller Module Configuration .................................................................41
Identify Controller Component Options .........................................................................45
Remove Controller Cover .............................................................................................47

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Install Controller Modules ............................................................................................ 48
Install Controller Stratum 3 Clock Module .................................................................... 51
Install Controller Hardware .......................................................................................... 51
Rack Mount the Controller ........................................................................................... 51
Wall Mount the CX/CXi and CX II/CXi II Controller ...................................................... 56
Install Service Units and Cabinets ............................................................................... 58
Installing SX-200 Bays ................................................................................................. 62
Install Telephones ........................................................................................................ 64
Install and Configure Music on Hold ............................................................................ 65
Program 5485 IP Paging Unit ...................................................................................... 66
Register IP Devices from the Telephone ..................................................................... 67
Program System .................................................................................................................70
Programming Tools ...................................................................................................... 70
Log into the Programming Tools .................................................................................. 71
Configure NSU via IMAT .............................................................................................. 73
Program the Controller DHCP Server (MXe, CX/CXi, CX II/CXi II) ............................. 76
Program LS Trunk Settings via LS Measure Tool ........................................................ 78
Configure Analog Music On Hold/Paging .................................................................... 79
Chapter 4 : Software Installation
About Installing and Upgrading Software ........................................................................... 83
Install System Software Manually ...................................................................................... 85
The MCD Software Installer Tool ....................................................................................... 91
Install the MCD Software Installer Tool ........................................................................ 91
Install System Software using the Software Installer ................................................... 91
Upgrade System Software ................................................................................................. 94
Online Upgrade ............................................................................................................ 94
Offline Upgrade ............................................................................................................ 98
System Software Installation Details ................................................................................ 101
Software Upgrade/Install Options .............................................................................. 101
Upgrading System Software - Notes, Tips, and Cautions .......................................... 102
Change Number of IP User Licenses ........................................................................ 103
Cluster or Dimension Changes .................................................................................. 103
Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II) ......................... 105
Installing MSL Software on an MXe Server ...................................................................... 106
Installing System Software on the FTP Server ................................................................. 106
Upgrade to MCD 5.0 and Group Licensing ...................................................................... 107
Upgrade the 3300 ICP Software on the MXe Server ....................................................... 108
Upgrading/Installing with Maximum Elements Change .................................................... 108
Upgrade to Rel 6.0 or later with Flexed Dimensions ........................................................ 110
Apply a Software Patch .................................................................................................... 111
Distributing New Firmware to IP Phones .......................................................................... 112
Load IP Phone Software Remotely .................................................................................. 112
Downgrading to a Previous Software Release ................................................................. 113

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Chapter 5 : Maintenance
Check System ...................................................................................................................117
Check Alarm State ......................................................................................................117
Check System Health .................................................................................................117
Check Controller Hardware Profile .............................................................................118
Maintain VoIP Security ...............................................................................................118
View Logs ..........................................................................................................................119
View Maintenance or Software Logs ..........................................................................119
Collect System Logs ...................................................................................................119
View Logs Remotely, TCP/IP Socket Numbers ..........................................................121
View Login and Logout Audit Logs .............................................................................122
Downloading MXe Server Logs ..................................................................................122
Detect Device Moves for E911 ..........................................................................................123
Monitor Device Moves ................................................................................................123
Detecting Device Moves .............................................................................................126
Viewing Device Connectivity Logs ..............................................................................126
Analyze IP Phone Issues ..................................................................................................127
Power Down the Controller ...............................................................................................129
Perform a System Reset ...................................................................................................129
Back Up a Database .........................................................................................................130
Restore a Database ..........................................................................................................132
Migrate SX-2000 Database Across Platforms ...................................................................136
Converting a PRI Database on a Universal NSU ..............................................................138
Export Configuration Data .................................................................................................139
Import Configuration Data .................................................................................................140
Restoring Default Addresses on MXe Server ...................................................................141
Assign Static IP Addresses to IP Phones .........................................................................142
Providing Power Over Ethernet to Devices (CXi/CXi II) ....................................................145
Recover MXe Server .........................................................................................................146
Before You Begin ........................................................................................................146
Install Replacement Hardware ....................................................................................146
Connect Laptop PC and CD/DVD Drive .....................................................................147
Install Mitel Application Server Software ....................................................................148
Configure MAS Parameters ........................................................................................149
Configure Server Manager Fields ...............................................................................150
Reset MXe Server System IP Address to default .......................................................155
Chapter 6 : Install and Replace Units
Component Replacement Notes .......................................................................................159
MXe and MXe Server .................................................................................................160
Add or Replace Controller FRUs .......................................................................................166
Controller Modules ............................................................................................................168
Adding or replacing controller modules ......................................................................168
AX Controller ..............................................................................................................169
Controller Module Installation Notes ...........................................................................170
Stratum 3 Clock Module ....................................................................................................173
System i-Button/System ID Module ..................................................................................174

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Analog Main Board ........................................................................................................... 175
MXe ............................................................................................................................ 175
CX/CXi ....................................................................................................................... 176
CX II/CXi II ................................................................................................................. 178
Analog Option Board ........................................................................................................ 179
CX/CXi ....................................................................................................................... 179
CX II/CXi II ................................................................................................................. 180
Configure Embedded Analog Boards ........................................................................ 183
Application Processor Card .............................................................................................. 184
APC-MXe Server ....................................................................................................... 184
APC-CX(i) .................................................................................................................. 188
APC Hard Drive (CX/CXi) .......................................................................................... 192
APC-CX(i) II Assembly ............................................................................................... 194
E2T or RTC Processor ..................................................................................................... 202
Hard Drives ...................................................................................................................... 205
Hard Drive Replacement Overview ............................................................................ 205
CX/CXi ....................................................................................................................... 205
CX II/CXi II (Hard Disk or Solid State Drive) .............................................................. 207
LX ............................................................................................................................... 208
MXe II (Single Hard Disk or Solid State Drive) .......................................................... 209
MXe II/MXe Server (Two Hard Drives) ...................................................................... 210
MXe III (Single Hard Disk or Solid State Drive) ......................................................... 214
MXe III (Two Hard Drives) ......................................................................................... 215
Fan Complex .................................................................................................................... 218
MXe/MXe Server ........................................................................................................ 218
AX .............................................................................................................................. 219
CX II/CXi II ................................................................................................................. 220
Power Supply Unit ............................................................................................................ 221
MXe, AX ..................................................................................................................... 221
ASU II ......................................................................................................................... 221
Redundant Power Supply ................................................................................................. 222
AX, MXe, MXe Server ................................................................................................ 222
RAID Controllers .............................................................................................................. 223
MXe II/MXe Server .................................................................................................... 223
MXe III ....................................................................................................................... 226
Line Cards ........................................................................................................................ 231
AX .............................................................................................................................. 231
ASU II ......................................................................................................................... 231
Controller Card (AX) ......................................................................................................... 232
Flash Cards (AX) .............................................................................................................. 233
Memory Module (CX, CXi, AX) ......................................................................................... 235
Install Cabinet FRUs ........................................................................................................ 236
Appendix A : Hardware Reference
System Configurations ..................................................................................................... 239
Controller Hardware Details ............................................................................................. 240
Controller Cabinet Numbering ................................................................................... 247
T1/E1 Combo Card .................................................................................................... 248

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Table of Contents
Dual T1/E1 Framer .....................................................................................................250
Quad BRI Framer .......................................................................................................250
Analog Board (CX/CXi, CX II/CXi II, and MXe Controllers) ........................................251
Line Cards (AX Controller) ..........................................................................................253
Controller Alarm Port Pinouts .....................................................................................253
Controller Remote Alarm Behavior .............................................................................253
Network Services Units .....................................................................................................254
Universal/R2 NSU .......................................................................................................254
BRI NSU .....................................................................................................................258
Analog Services Unit .........................................................................................................260
5485 IP Paging Unit ..........................................................................................................266
SX-200 Bay .......................................................................................................................267
Appendix B : Installation Planner
Reserved IP Addresses ..............................................................................................271
MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking ..............................272
Controller Configuration Settings (RTC) .....................................................................275
DHCP Configuration Settings .....................................................................................276
Programming E2T via Debug Cable or Secure Telnet ...............................................282
Configuring External DHCP Settings for E2T .............................................................283
Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later) ....284
System Administration Tool Settings ..........................................................................286
IP Phone Settings .......................................................................................................286
Telephone Programming Guide ..................................................................................286
Increasing DSP Resources .........................................................................................287
Appendix C : Typical Network Configurations
Network Configuration Examples ......................................................................................301
DHCP Server Settings ................................................................................................301
Configuration 1: One DHCP Server per VLAN ...........................................................302
Configuration 2: One DHCP Server for Two VLANs ...................................................304
Configuration 3: Router on a Stick ..............................................................................305
LLDP-MED and IP Phone Network Policy ..................................................................305
Cisco Discovery Protocol (CDP) .......................................................................................306
CXi/CXi II/MXe/MXe Server Configuration ........................................................................307
Firewall/Port Forwarding .............................................................................................307
PPTP Remote Access ................................................................................................307
WAN Settings (Internet Gateway) ...............................................................................307
Configuration A: CXi/CXi II/Typical Voice-Only Network ............................................308
Configuration B: MXe Typical Voice-Only Network ....................................................309
Configuration C: CXi/CXi II Typical Voice and Data Network .....................................310
Configuration D: MXe Typical Voice and Data Network .............................................311
AX Configuration Procedures ............................................................................................312
AX Typical Voice-Only Network ..................................................................................312
AX Typical Voice and Data Network ...........................................................................313
CXi, CXi II, MXe and AX-Specific Guidelines ....................................................................314
CXi, CXi II, MXe and AX VLAN Behavior ...................................................................314

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Implementing a Voice-Only Network .......................................................................... 317
Implementing a Voice and Data Network ................................................................... 319
Installing External Layer 2 Switches .......................................................................... 322
Windows 2000 FTP Server .............................................................................................. 326
Appendix D : Status LEDs
Controller LEDs ................................................................................................................ 332
Controller Alarm LEDs (AX, MXe/MXe Server) .......................................................... 336
Controller Power LED (AX, MXe/MXe Server, CX/CXi, CX II/CXi II) ......................... 336
Hard Drive or Flash Activity ....................................................................................... 336
RAID Controller .......................................................................................................... 337
FIM ............................................................................................................................. 340
LAN Ethernet Ports .................................................................................................... 341
CIM, Embedded and Quad MMC ............................................................................... 342
Controller Alarm ......................................................................................................... 342
Power Supply Unit LEDs ............................................................................................ 345
Dual T1/E1 Framer Module ........................................................................................ 345
T1/E1 Combo Card .................................................................................................... 346
Quad BRI Framer Module .......................................................................................... 347
Network Services Unit LEDs ............................................................................................ 349
Universal/R2 NSU ...................................................................................................... 349
BRI NSU .................................................................................................................... 352
Analog Services Unit LEDs .............................................................................................. 354
ASU II Card LEDs ............................................................................................................ 356
ASU II ONS and Combo Card Alarm LED ................................................................. 356
ASU II ONS Card Activity LED ................................................................................... 356
ASU II Combo Card Activity LED ............................................................................... 356
IP Device LEDs ................................................................................................................ 357
Peripheral Cabinet LEDs .................................................................................................. 358
SX-200 Bay LEDs ............................................................................................................ 360
Digital Services Unit LEDs ............................................................................................... 363
In-Line Power Unit LEDs .................................................................................................. 366
Appendix E : FRU Part Numbers
Hardware Part Numbers ............................................................................................ 371
Software Part Numbers .............................................................................................. 378
Appendix F : System Capacity and Parameters
System Parameters .......................................................................................................... 383
Port Usage ................................................................................................................. 383
Encryption Support .................................................................................................... 384
IP Set Features .......................................................................................................... 385
IP Phone Power Consumption ................................................................................... 386
Capacity ........................................................................................................................... 387
Hardware Capacity .................................................................................................... 387
System Capacity ........................................................................................................ 389

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Appendix G : Older Hardware and Software
Procedures for Older Controllers ......................................................................................395
Programming the Controller DHCP Server Settings (prior to Rel 7.0) ........................395
To use an alternative DHCP server (prior to Rel 7.0) .................................................396
Configuring a Windows 2000 DHCP Server (prior to Release 7.0) ............................397
Program DHCP for VLAN (prior to Rel 7.0): ...............................................................399
Connect a Windows 95/98 PC to the NSU via Dial-Up ...............................................401
Physically Connecting the PC to an NSU ...................................................................402
Creating a Dial-Up Network Connection on Windows 95/98 ......................................402
Migrate SX-2000 PBX Hardware ................................................................................404
Collecting System Logs Manually ...............................................................................405
Collecting System Lockup Logs Manually ..................................................................406
Peripheral Cabinet ......................................................................................................407
Digital Service Unit (DSU) ..........................................................................................407
Index .................................................................................................................................409

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Chapter 1
Getting Started

2
3300 ICP Technician’s Handbook

3
Getting Started
Purpose of This Handbook
This handbook provides certified 3300 ICP technicians with instructions to
install, upgrade, maintain and troubleshoot the Mitel®3300 IP
Communications Platform (ICP). For information on programming, please
refer to the System Administration Tool Help system.
Documentation for Unsupported Controllers
This document covers controllers supported by MCD Release 4.0 and
higher. For controllers, such as MX, 100-, 250-, and 700-user controllers,
that are not covered here, refer to earlier versions of the Technician’s
Handbook.
Symbols Used in the Handbook
Safety Instructions
A printable version of the Safety Instructions is available on the Mitel
Customer Documentation web site.
Note:Provides important details.
Tip:Provides additional information you should know about a topic.
Time: Indicates the time it takes to complete a procedure.
CAUTION: Indicates a potentially hazardous situation that
could result in damage to the equipment.
CAUTION: Readthesafetyinstructionsbeforeperformingthe
procedures in this handbook.

4
3300 ICP Technician’s Handbook
CAUTION: Failure to follow all instructions may result in
improper equipment operation and/or risk of electrical shock.
Refer to “3300 Safety Instructions” for complete safety infor-
mation.
CAUTION: To prevent ESD damage to the equipment: (1)
Ensure that the system is grounded before you install a card.
(2) Whenever you handle cards, wear an anti-static strap
(attached to the cabinet). (3) When removing cards from the
cabinet, immediately place them in an anti-static bag.
CAUTION: All installation, field replacement, and servicing
procedures must be carried out by service personnel who
have successfully completed the Mitel Installation and main-
tenance training course.
CAUTION: Hardware is sensitive to shock and vibration; han-
dle hardware with care.
CAUTION: Provideapermanentgroundforallcontrollersand
units through the ground connection on each cabinet.
CAUTION: BRI Interface is not available in Taiwan. Use of this
interface is prohibited.
CAUTION: When sold in Taiwan, the MXe Controller supports
ISDN T1/E1 and Leased Line T1. However, it does not support
Leased Line E1 and ISDN BRI in Taiwan.
Note: The ground symbol within a circle identifies the terminal to be
connected to an external protective conductor. Connect this terminal to
earth ground before you make any other connections to the equipment.

5
Getting Started
Start Here Guide
What You Received
3300 ICP Controller
•Set of feet and rack mounting hardware
Hardware Components
•System i-Button (except in MXe Server)
•Hard drive (ordered separately for MXe, CX, CXi, CX II and CXi II)
or Compact Flash Card (AX only)
Software
•MXe, CX, CX i CX II and CXi II: provided on separately ordered
hard drive; see Appendix E on page 369 for part numbers.
•AX and MXe Server: Mitel Communications Director Installation CD
(included with controller)
Optional Hardware, such as
•RAID Hardware and hard drives (2)
•Redundant Power Supply
•NSU, ASU
What You Need for Installation
Phillips screwdrivers
Anti-static strap
CAT 5 or better cable with RJ-45 connector
Computer for programming the 3300 ICP
IP addresses for the controller, E2T, and IP telephones
List of purchased options and password
IMAT (not required for embedded PRI)
Preparation
Review your purchase order
Complete Appendix B: “Installation Planner” on page 269

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3300 ICP Technician’s Handbook
Review Appendix C: “Typical Network Configurations” on page 299
Initial Setup
“Connect PC to Controller” on page 13
“Establish Communication with Controller” on page 25
“Enable Licenses and Options” on page 29
Install Hardware
“Determine Controller Module Configuration” on page 41
“Identify Controller Component Options” on page 45
“Remove Controller Cover” on page 47
“Install Controller Modules” on page 48
“Install Controller Stratum 3 Clock Module” on page 51
“Install Controller Hardware” on page 51
“Rack Mount the Controller” on page 51
“Install Service Units and Cabinets” on page 58
“Install Telephones” on page 64
“Install and Configure Music on Hold” on page 65
“Register IP Devices from the Telephone” on page 67
Program System
“Log into the Programming Tools” on page 71
“Configure NSU via IMAT” on page 73
“Program the Controller DHCP Server (MXe, CX/CXi, CX II/CXi II)” on
page 76
“Program LS Trunk Settings via LS Measure Tool” on page 78
“Configure Analog Music On Hold/Paging” on page 79
Install System Software
Install the System Software:
-“Install System Software Manually” on page 85

7
Getting Started
-“Install System Software using the Software Installer” on page 91
Upgrade system software:
-“Online Upgrade” on page 94
-“Offline Upgrade” on page 98
“Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi
II)” on page 105
Maintain System
“Back Up a Database” on page 130
“Migrate SX-2000 Database Across Platforms” on page 136
“Export Configuration Data” on page 139
“Import Configuration Data” on page 140
“Assign Static IP Addresses to IP Phones” on page 142
“View Logs” on page 119
“Detecting Device Moves” on page 126
“Load IP Phone Software Remotely” on page 112
“Assign Static IP Addresses to IP Phones” on page 142
“Perform a System Reset” on page 129
“Restore a Database” on page 132
“Recover MXe Server” on page 146
Install and Replace Units
“Component Replacement Notes” on page 159
“Add or Replace Controller FRUs” on page 166
“Add or Replace Controller FRUs” on page 166

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3300 ICP Technician’s Handbook
About the 3300 ICP
The 3300 ICP is a Voice over IP solution that delivers robust call control,
extensive features and supports a wide range of desktop devices and
applications for medium-to-large enterprises. There are several system
configurations:
•the CX and CX II with embedded analog
•the CXi and CXi II with embedded analog and embedded Layer 2
switch for sites with 8-100 lines (150 on CXi II);
•the MXe base with embedded analog supports 300 users before
expansion;
•the expanded MXe supports 1400 users;
•the AX controller delivers an increased density of analog devices;
•the MXe Server provides capacity for up to 5000 simultaneous users.
3300 ICP Documentation - Mitel eDocs
For customer documentation, including Knowledge Base Articles, on all
Mitel products go to the Mitel Edocs web site at http://edocs.mitel.com.
Access Your Mitel Options Password
You must obtain your Mitel Options Password through Mitel OnLine
(www.mitel.com). You will create your application record on the AMC via
Mitel Online (see “Enable Licenses and Options” on page 29). This
password is required during a software upgrade or installation procedure.
A new password has been issued to you if you are purchasing new options.
Mitel recommends using online synchronization with the AMC to update
your password. Using online synchronization will allow you to license your
controller software and options immediately. Remember to print a record
of your options for future reference.
If you do not have internet access where your controller is located:
Connect to AMC at Mitel Online and choose the manual licensing option.
When you print your options page, it will include your password and
Applications Record ID (ARID). Use this password when installing the
options on your controller.
Tip:You must have a Mitel OnLine (MOL) account to access technical
documentation on Mitel Edocs. Access to end-user documents, such as
telephone user guides, does not require an MOL account.

9
Getting Started
Toupgradesoftware, confirmacurrentpassword, orpurchasenewoptions
and receive a new password, use the AMC at Mitel Online any time.
Contacting Mitel
Order Desk
You can reach the Order Desk at 1-800-796-4835.
Repair Services Department
You must get a Return of Merchandise Authorization (RMA) form from the
Repair Services Department before sending equipment back to Mitel.
IfyouareinNorthAmerica,youcanreachtheRepairServicesDepartment
at 1-888-222-6483.
If you are in any other region, contact your local regional support service.
Technical Support
Please contact Mitel Technical Support if you require technical assistance.
If you cannot resolve the problem by using the 3300 ICP Troubleshooting
Guide, please collect the required information listed in the applicable
section(s) of the 3300 ICP Troubleshooting Guide before calling Mitel
Technical Support.
If you are in North America, you can reach Technical Support at
1-800-561-0860 or 1-613-592-2122.
If you are in any other region, contact your local regional support service.
For regional contact information, follow the “Contact Us” link at Mitel.com.

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3300 ICP Technician’s Handbook