Mitel MiVoice 4220 Lite Manual

DIRECTIONS FOR USE
DIRECTIONS FOR USE
MiVoice 4220 Lite (DBC220)
for MiVoice MX-ONE
MarieLundmarkmlundmarkMSE

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NOTICE
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but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. The informa-
tion is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such
changes.
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- electronic or mechanical - for any purpose without written permission from Mitel
Networks Corporation.
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appearing onMitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
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tion. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks.
© Copyright 2016, Mitel Networks Corporation
All rights reserved

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1 INTRODUCTION
These directions for use describe the user procedures to handle the features available
for MiVoice 4220 Lite, hereafter called DBC220.
All the procedures, suffix digits, tone messages and times used in this document are
according to the standard application system.
Not all exchanges are equipped with all features. By categorization, it is possible to
vary the number of features assigned to each individual extension. The person (depart-
ment) responsible for telecommunications in your organization will inform you which
features have been assigned to you.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
This telephone can be used without lifting the handset.
WhenstatedLiftthe handsetbeforedialinga procedureor a telephonenumberyoucan
dial directly without lifting the handset, 2.7 Loudspeaker function on page 6.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

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TELEPHONE INSTRUMENT DBC 220
2 TELEPHONE INSTRUMENT DBC 220
2.1 DBC 220
Figure 1:
The DBC 220 is a digital telephone for basic functions (without display).
2.2 KEY FUNCTIONS FOR DBC 220
The following are the key-functions for DBC 220:
Program
The programming-key is used for programming of features.
Line 1The Line 1-key is used for initiating and receiving calls.

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Line 2The Line 2-key is used for initiating calls, can also be used for receiving calls.
Inquiry
The Inquiry-key is used only for initiating calls.
Mute In speech, the mute-key is used to disconnect the microphone. When the
Mute-keyhas been pressedyou can confer and the connected partywill not hear
you.
In idle, activates the silent ringing.
In ringing, cancels the ring signal for the current call and activates silent ringing
for next call.
Speaker
The Speaker-key is used for monitor mode connection.
ClearThe Clear-key is used to disconnect a call.
Transfer
The Transfer-key is used for transferring calls.
Call back
The Call back-key is used to activate call back at busy or no answer.
Function keys
There are 5 function keys with LED that can be used forprogramming of facilities
or Dial-by-Function key.
Volume +
To control the volume for incoming speech (handset and loudspeaker) and the
ringing volume as well, increasing the level.
Volume -
To control the volume for incoming speech (handset and loudspeaker) and the
ringing volume as well, decreasing the level.
Diversion
The Diversion-key is used to activate/deactivate diversion and follow-me.
2.3 TRIPLE ACCESS LINE
Your telephone has two incoming/outgoing lines, Line 1 and Line 2 (your extension
number) and one Inquiry-key on which you can only make calls. You can make or
receive calls on Line 1 and Line 2 by pressing the corresponding key and make calls
by pressing the Inquiry-key. When pressing a line key the previous call will automati-
cally be parked.
You can also have additional lines (additional directory numbers) assigned to keys on
your telephone for making and receiving calls, 5.11 Additional directory number, ADN
on page 24.
The telephone can also supervise other telephones by means of Multiple represented
directory number assigned to a key and from this line key you can make and receive
calls, 5.12 Multiple represented directory number, MDN on page 25.
2.4 DISPLAY
Note: Not applicable.

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TELEPHONE INSTRUMENT DBC 220
2.5 SOFT-KEYS
Note: Not applicable.
2.6 MENU KEY FUNCTION
Note: Not applicable.
2.7 LOUDSPEAKER FUNCTION
2.7.1 WARNING TONE
Note: Not applicable.
2.7.2 HANDS-FREE
Note: Not applicable.
2.7.3 CALL PROGRESS MONITORING
This function offers you the possibility to dial and monitor the progress of a call without
using the handset. You cannot speak with the other party.
2.7.3.1 To make calls
• Press the Speaker-key (dial tone).
• Dial wanted number.
• Wait for answer.
2.7.3.2 To change from handset to monitoring
• Press the Speaker-key.
• Replace the handset.
2.7.3.3 To change from monitoring to handset
• Lift the handset.
2.7.3.4 To clear the call
• Press the Clear-key.
2.7.4 LOUDSPEAKING
Note: Not applicable.

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2.8 TONES AND RINGING SIGNALS
2.8.1 TONE CHARACTERISTICS
The different tone signals sent from the exchange to your telephone are as follows:
Figure 2:

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TELEPHONE INSTRUMENT DBC 220
2.8.2 RINGING SIGNALS
The following types of ringing signals are described:
Figure 3:
2.8.3 RINGING OPTIONS
The following ringing options can be programmed for triple access lines, additional
lines and multiple represented lines, 10.1.7 To program ringing options on page 59.
0 = silent
1 = periodic ringing signal
2 = delayed periodic ringing signal
3 = one muted ringing signal
4 = one muted delayed ringing signal
5 = immediate speech connection with single tone burst controlled by function key
6 = permanent immediate connection with single tone burst
The options 5 and 6 do not apply for multiple represented lines.
2.8.4 RINGING SIGNAL VOLUME
You can control the ringingsignal volume by pressing the + key and the - key when the
telephone is idle (no call connected), when the telephone is ringing or when you are in
programming mode (10.1 Programming of features on page 57).

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2.8.5 SILENT RINGING
If the Mute key is pressed during idle or when ringing, the tone ringer will not be acti-
vated for the subsequent call(s). The indication for the LED for Line 1 will be flashing
at incoming call. The silent ringing function will be active until you activate a function in
thetelephone, forexamplelift thehandsetorpressthekey. Toindicatethatthefunction
is active the Mute LED is lit.
2.8.6 LAMP INDICATIONS
Off Indicates free or non-requested function
Fast flash
Indicates an incoming call
Slow flash
Indicates a parked call
Lit with fast blink
Indicates a key that is using the line
Lit Indicates an activated function or a supervised line is busy (multiple representa-
tion)
2.9 CHOICE OF LANGUAGE
Note: Not applicable.

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INCOMING CALLS
3 INCOMING CALLS
An incoming call is announced by ringing signals and a flashing lamp. There are two
different ringing signals, one for internal and one for external calls. If parallel ringing is
activated, the call will ring on more than one telephone.
3.1 RECEIVING CALLS ON LINE 1-KEY (NORMAL CASE)
• Lift the handset.
3.2 RECEIVING CALLS ON ANY OTHER KEY
• Lift the handset.
• Press the key that indicates an incoming call.
3.3 IMMEDIATE SPEECH CONNECTION
With this feature a call is signalled with a tone burst after which the call is answered
automatically (you get a speech connection) in call progress monitoring mode (2.7
Loudspeaker function on page 6).
Thisfeaturecanbepermanentlyactive or activatedbymeansof a special programmed
automatic answer key.
3.3.1 PERMANENTLY ACTIVE
For having the feature permanently active you have to program the ring option with
permanent immediate connection with single tone burst on the line-key (10.1.7 To
program ringing options on page 59).
3.3.2 ACTIVATED BY AUTOMATIC ANSWER-KEY
Firstyou have toprogramtheringoptionwithimmediate speechconnectionwithsingle
tone burst controlled byfunction key on the line-key (10.1.7 To program ringing options
on page 59). Now you can control the automatic answer with the function key AUTO-
MATIC ANSWER. When the lamp lits, the calls will be answered automatically.
To order
• Press the Automatic answer-key (the automatic answer lamp is turned ON).
To cancel
• Press the Automatic answer-key (the automatic answer lamp is turned OFF).
3.4 TO RECEIVE A SECOND CALL
A new incoming call (second call) can be indicated on a free line-key even if there is
another line-key that is already in speech.

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You have a call on the Line 1-key and a second call is signalled on the Line 2-key (the
Line 2 lamp flashes and a muted ringing signal is heard).
A second call can only be accepted when the function key Free on Second line is acti-
vated on your telephone or the calling party has initiated a call waiting (and your tele-
phone has category for receiving call waiting calls). Two incoming calls cannot be
indicated simultaneously on the line-keys.
The second call can be answered in one of the following ways:
After terminating the ongoing call
• Press the Clear-key to terminate the ongoing call.
• Press the Line 2-key to answer.
After parking the ongoing call
• Press the Line 2-key to answer (the ongoing call is automatically parked).
After transferring the ongoing call
• Press the Inquiry-key.
• Dial the extension number or the external number.
• Press the Transfer-key (the ongoing call is transferred).
• Press the Line 2-key to answer.
3.5 INDIVIDUAL CALL PICK UP
If you hear your telephone ringing when you are ina colleague"s room,you can answer
your call from the colleague"s extension. In the same way, you can help out nearby
colleagues by answering their calls if they happen to be out of their rooms. To answer
these calls, you just pick up the nearest telephone and use the following procedure:
To pick up a call
• Lift the handset (dial tone).
• Dial the extension number (busy tone).
• Press the Park/Pick up-key or dial 8.
3.6 DO NOT DISTURB, DND
This feature is used to avoid that incoming calls are indicated in a telephone. However
you can still use the telephone for outgoing calls as usual.
The calling party receives a number unobtainable tone and a display message is
informing about this feature.
3.6.1 TO ORDER DO NOT DISTURB
Using DND-key
• Press the DND-key (the DND lamp is turned ON).
Using a procedure
• Lift the handset (dial tone).
• Dial *27# (the DND lamp is turned ON).

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INCOMING CALLS
• Replace the handset.
Note: For an additional line, the DND lamp is not affected, but the ADN led itself will
flash.
3.6.2 TO CANCEL DO NOT DISTURB
Using DND-key
• Press the DND-key (the DND lamp is turned OFF).
Using a procedure
• Lift the handset (special dial tone).
• Dial #27# (dial tone and the DND lamp is turned OFF).
• Replace the handset.

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4 OUTGOING CALLS
4.1 TO CALL ANOTHER EXTENSION
You can call another extension either by dialing the latter’s number or abbreviated
number:
• Lift the handset (dial tone).
• Dial the wanted extension number or the abbreviated number.
4.1.1 CALLED EXTENSION IS FREE AND ANSWERS
• Pass on your message to the extension.
4.1.2 CALLED EXTENSION IS FREE BUT DOES NOT ANSWER
New call
• Replace the handset and call later.
Automatic call back
• Dial 6.
• Replace the handset.
4.4 Automatic call back on page 15.
Paging
Dial 7.
Utilize paging if your exchange has this feature.
4.1.3 CALLED EXTENSION IS BUSY
New call
• Replace the handset and call later.
Automatic call back
• Dial 6.
• Replace the handset.
4.4 Automatic call back on page 15.
Call waiting
• Dial 5.
• Wait for answer.
If call waiting towards the wanted extension cannot be executed due to categorization
you will continue to receive busy tone.
Note: If the busy extension selects to ignore the call waiting indication you can initiate
automatic call back.
Intrusion
• Dial 4.

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OUTGOING CALLS
5.2 Intrusion on page 20.
Paging
• Dial 7.
Utilize paging if your exchange has this feature.
4.2 TO CALL THE PBX OPERATOR ASSISTANT
4.2.1 COMMON PBX OPERATOR ASSISTANT
• Lift the handset (dial tone).
• Dial the common PBX operator assistant number.
4.2.2 INDIVIDUAL PBX OPERATOR ASSISTANT
Use this to talk to a specific PBX operator
• Lift the handset (dial tone).
• Dial the individual directory number of PBX operator.
4.3 TO MAKE AN EXTERNAL CALL
4.3.1 NORMAL EXTERNAL CALLS
You can make an external call either by the usual dialing procedure or by dialing an
abbreviated number.
Using dialing procedure
• Lift the handset (dial tone).
• Dial the route access code and wait for a new dial tone.
• Dial the wanted subscriber number.
Using speed dialing
• Lift the handset (dial tone).
• Dial the wanted abbreviated number.
4.10 Speed dialing on page 17.
4.3.2 EXTERNAL CALLS ON INDIVIDUAL EXTERNAL LINE
• Dial *0*individual external line number# route access code and external number.
4.3.3 FORBIDDEN AREA CODE
If you dial an area code and receive congestion tone this probably means you are not
permitted to call the area in question:
• Call the PBX operator and ask for help in establishing the call.

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4.4 AUTOMATIC CALL BACK
If a called extension (in your exchange or private network) is busy or not answering,
you can request the system to call back automatically as soon as the extension will be
free or when it has been used(in cases where no answer has been obtained). You can
have several call backs activated at the same time. A call back made from another line
than the triple access line will be referred to the triple access.
Please note that whenyou return to your office, by lifting and replacing the handset you
will inform the system that you are present at your office.
While waiting for an answer to call back you can make and receive calls as usual.
4.4.1 TO ORDER
When you meet busy or no answer.
• Press the Call Back-key or dial 6 (the call back lamp is turned ON).
• Replace the handset.
Note: Call back from an additional line will recall you on your Line 1.
4.4.2 TO ANSWER
Answer in the normal way within 8 seconds otherwise the Call Back will be cancelled.
After answer the system will call the extension number on which you made the call
back.
4.4.3 TO CANCEL A SINGLE CALL BACK
• Lift the handset (dial tone).
• Dial #37*extension number#.
• Replace the handset.
4.4.4 TO CANCEL ALL CALL BACKS
• Lift the handset (dial tone).
• Dial #37# (the call back lamp is turned OFF).
• Replace the handset.
This procedure cancels call backs to internal parties, busy extensions in private
network as well as call back to busy external lines.
4.5 AUTOMATIC CALL BACK IF ALL EXTERNAL LINES ARE
BUSY
You can initiate automatic call back, if you receive busy tone because all external lines
are busy. You can only have one call back on busy external line activated at the same
time.
While waiting for an answer to call back you can make and receive calls as usual.

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OUTGOING CALLS
4.5.1 TO ORDER
• Press the Call back key or dial 6 (dial tone).
• Dial the complete external number, part of it or no number.
• Dial # (the call back lamp is turned ON).
• Replace the handset.
Note: Call back from an additional line will recall you on your Line 1.
4.5.2 TO ANSWER
When a suitable external line becomes free, you will be called back. Answer in the
normal way within 8 seconds otherwise the call back will be cancelled. After answer,
the dialled external number is automatically transmitted, you may need to dial any
remaining digit(s).
4.5.3 TO CANCEL A CALL BACK TO EXTERNAL LINE
• Lift the handset (dial tone).
• Dial #37*route access code#.
• Replace the handset.
4.6 BYPASS
Ordered by an extension
If you urgently need to talk to a person whose calls are currently being diverted (Direct
diversion, diversion to paging, follow-me, external follow-me and message diversion)
and you have a category for bypass:
• Lift the handset (dial tone).
• Dial *60*wanted number#.
• Wait for answer.
Ordered by help of assistance
• Request assistance from the person answering the call (the answering position
or the PBX operator).
The answering position can always call the diverted extension and also transfer calls
to the latter.
4.7 DIAL BY NAME
Note: Not applicable.

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4.8 EXTERNAL NUMBER REDIAL
4.8.1 TO REDIAL LAST EXTERNAL NUMBER
• Lift the handset (dial tone).
• Dial *** while in idle state or with dial tone. The last dialled external number is
automatically redialled.
4.8.2 TO REDIAL ANY EXTERNAL NUMBER
By using the external number redial key you can store an external number and redial
that same number later on. You can have several external number redial keys for
storing different numbers.
4.8.2.1 To store an external number
• Press the Redial-key after receiving busy tone or no answer or in conversation.
The external number is stored until a new number is stored.
4.8.2.2 To redial a stored number using the redial key
• Lift the handset (dial tone).
• Press the Redial-key. The external number is redialled but it will be kept until a
new number is stored.
4.9 NAME AND NUMBER LOG
Note: Not applicable.
4.10 SPEED DIALING
A lot of time can be saved by programming frequently needed telephone numbers
either in the exchange or on your own telephone.
4.10.1 COMMON SPEED DIALING NUMBERS
External telephonenumbers that are of importance, and frequently used by everybody
in the company are provided directly by the exchange. These abbreviated numbers
consist of 1-5 digits.
To use
• Lift the handset (dial tone).
• Dial the abbreviated number.

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OUTGOING CALLS
4.10.2 INDIVIDUAL SPEED DIALING NUMBERS
Up to ten of your most important and frequently needed telephone numbers can be
programmed on your telephone as individual abbreviated numbers from 0-9, 10.1
Programming of features on page 57 for programming.
To use
• Lift the handset (dial tone).
• Dial **Digit.
4.10.3 DIAL-BY-FUNCTION KEY
Any function key can be programmed with a telephone number and labelled with a
name.This means thatwhenyoupressthatfunction key the desired telephonenumber
is automatically dialled, 10.1 Programming of features on page 57.
To use
• Lift the handset (dial tone).
• Press the Dial-by-Function key.

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5 DURING CALLS
5.1 CALL WAITING
Ifyouurgentlywish to contactanengagedextension, youcan indicate to that extension
that there is a call waiting. The call waiting is indicated either by a tone (engaged exten-
sion is an analog extension) or as a second call (engaged extension is a digital system
telephone). If the called extension is not allowed to receive Call Waiting signals, you
will continue to hear a busy tone. If the busy extension ignores the Call waiting tone,
you can initiate Call back.
The capability of initiating or receiving a call waiting indication is controlled by a cate-
gory (programmed by the system administrator).
5.1.1 TO REQUEST CALL WAITING INDICATION
When meeting busy
• Press the Call waiting-key or dial 5.
• Wait for an answer.
Note: If the busy extension ignores the call waiting indication, you can initiate auto-
matic call back.
5.1.2 TO ANSWER A CALL WAITING CALL
Call Waiting is indicated as an incoming call on Line 2-key (lamp flashes and a muted
ringing signal is heard), 3.4 To receive a second call on page 10.
5.1.2.1 To terminate an ongoing call
• Replace the handset.
Your telephone now rings to announce the waiting call.
5.1.2.2 To park an ongoing call
5.8 Parking on page 22.
Your telephone now rings to announce the waiting call.
5.1.2.3 To refer back between parked party and current call partner
5.5 Refer back on page 21.
5.1.2.4 To transfer an ongoing call
5.6 Transfer on page 21.
Your telephone now rings to announce the waiting call.

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DURING CALLS
5.2 INTRUSION
Depending on the authorization of your extension there is another option for getting
through to a busy extension. You can use Intrusion which means that you are
connected to the ongoing call after a short tone burst.
To order intrusion when meeting busy
• Press the Intrusion-key or dial 4.
If intrusion on the called extension is not allowed you will continue to receive busy tone.
Before the intrusion is executed awarning tone is sent to the parties in the ongoing call.
During the time the three parties are connected a warning tone will be heard.
Note: The warning tone, both before and during the intrusion, can by categorization
be disabled.
5.3 INTRUSION ON A SPECIFIC EXTERNAL LINE
If the external line is busy you can intrude.You can use Intrusion which means that you
are connected to the ongoing call after a short tone burst.
5.3.1 TO INTRUDE
• Dial *44*individual external line number# and external destination code (busy
tone).
• Press the Intrusion-key or dial 4.
5.4 INQUIRY
During the course of an ongoing call, you may call another extension or subscriber.
To use
You have a speech connection on one of the line-keys.
• Press the Inquiry-key or any idle line-key (Line 1 or 2). The connected party is
automatically parked.
• Dial the extension/external number.
To revert to original party
• Press the Clear-key (if you have finished the inquiry).
• Press the line-key that is parked.
Other features available during inquiry are:
a) Refer back ( 5.5 Refer back on page 21 ).
b) Transfer ( 5.6 Transfer on page 21 ).
c) Conference ( 5.7 Conference on page 21 ).
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