Mitel 6865 SIP User manual

MIVOICE OFFICE 400
MITEL 6863 SIP / MITEL 6865 SIP
USER GUIDE
eud-1663_en / 2.0 – R6.0 – 06.2018

2Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/2.0 – R6.0 – 06.2018
NOTICE
The information contained in this document is believed to be accurate in all respects but
is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in any
way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili-
ates and subsidiaries assume no responsibility for any errors or omissions in this docu-
ment. Revisions of this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or by any means
- electronic or mechanical - for any purpose without written permission from Mitel Net-
works Corporation.
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ing on Mitel's Internet sites or in its publications are registered and unregistered trade-
marks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or
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Please contact our legal department for additional information: [email protected].
For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer
to the website: http://www.mitel.com/trademarks.
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/2.0 – 06.2018
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2018 Mitel Networks Corporation
All rights reserved

Welcome...
Mitel 6863 SIP / Mitel 6865 SIP 3
eud-1663/2.0 – R6.0 – 06.2018
Welcome...
Welcome to the user guide for the desk phones Mitel 6863 SIP and
Mitel 6865 SIP for MiVoice Office 400 communication systems.
This user's guide will assist you with the use of your phone and introduce
you step by step to the functions and configuration. If you require further
technical support or information on other products of Mitel, please visit our
website www.mitel.com, use our Mitel DocFinder or find the document on
Mitel eDocs.
This user's guide is relevant only for Mitel SIP phones connected to a
MiVoice Office 400 communication system. Other user’s guides are avail-
able for operation on other communication systems or for direct operation
via a SIP provider. Consult your system administrator if you are unsure
whether you have the correct user’s guide for your requirements.
Notes: • Not all listed functions are available by default. Contact your system
administrator to learn more about the available features and services in
the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the
phone's features. In this case your default values will differ from the
default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communi-
cation system and locally from your Mitel SIP phone. Since the MiVoice
Office 400 communication system does not fully support local functions,
we recommend you to always have your system administrator do the
configuration work or use the Self Service Portal yourself (see chapter
"MiVoice Office 400 Self Service Portal", page 9).

4Mitel 6863 SIP / Mitel 6865 SIP
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Welcome...
Safety information
Failure to observe this information can be hazardous and infringe existing
laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Power supply
Your phone can be supplied with power in various ways. Pay attention to the
information given by the system administrator.
Note: The device will be inoperable when the mains power for the communication sys-
tem fails.
Metal objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
• Make sure all installation and repair work is carried out by a specially qualified
technician.
• Always use a soft, moistened, or anti static cloth to clean your device. Do not
use chemicals or other chemical products.
Cost control and data protection
You should protect your phone with a PIN so that no-one can make phone calls
at your expense. A code will also protect your personal settings.
Ambient conditions
• Only operate the device in a temperature range of +5 °C to approx. +40 °C.
• Avoid direct sunlight and other sources of heat.
• Protect your device against the moisture, excessive dust, corrosive liquids
and steam.
• Do not expose your device to electromagnetic fields (for example: electric
motors, household appliances). The speech quality could be affected.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environmen-
tally compatible way. Electrical equipment does not belong in domestic waste.
Deposit it at a return center.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
120
5

Welcome...
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Document information
• Document number: eud-1663
• Document version: 2.0
• Based on: MiVoice Office 400 R6.0
• Valid as of: MiVoice Office 400 R6.0
• Document date: 06.2018
• In PDF Viewer, click on this link to download the latest version of this
document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1663_en.pdf?get&DNR=eud-1663
or find the document on: Mitel eDocs.

6Mitel 6863 SIP / Mitel 6865 SIP
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Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Information about the MiVoice Office 400 communication system. . . . . . 8
Keys, display, and menu guidance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessory support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Initiating calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . . . 35
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Overview of available functions. . . . . . . . . . . . . . . . . . . . . . . . . . 56
Organizing absences from the desk . . . . . . . . . . . . . . . . . . . . . . 61
Operating call lists and voice messages. . . . . . . . . . . . . . . . . . . 65
Organization within the team (busy lamp field, Mitel 6865 SIP only)
68
Line keys on the key telephone (Mitel 6865 SIP only) . . . . . . . . 69
Using functions with Mitel OpenCount . . . . . . . . . . . . . . . . . . . . 71
Setting functions by remote control. . . . . . . . . . . . . . . . . . . . . . . 72
Personalizing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring the audio properties. . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . . . 78
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . 81
Phone book management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configuring voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configuring presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Product and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Content

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Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

8Mitel 6863 SIP / Mitel 6865 SIP
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Information about the MiVoice Office 400 communication system
Information about the MiVoice
Office 400 communication system
One number user concept
Your system administrator can set up several phones for you, all of which
have the same phone number (one number user concept). You have only
one name and phone number with which to identify yourself to your call
partners, regardless of which of the phones you use to make your calls.
The advantage is that callers can reach you by using the same phone
number, wherever you happen to be.
With personal call routing, you can define to which phone (or phones)
incoming calls must be routed (see the chapter "Activating personal call
routing", page 50).
Some of the benefits of the one number user concept are:
• With Ring Alone, you can choose on which phone calls are signaled
acoustically (see chapter "Activating Ring Alone", page 51).
• Your system administrator can set whether you are busy for further
incoming calls (indicate to the caller that you are busy if you are on
another call).
• You can make outgoing calls using the other terminals while you are
already on a call.
• Call lists and contacts stored on the MiVoice Office 400 communication
system are available on all your phones and are automatically synchro-
nized.
• An announcement is made on all phones that support announcements.
• Fast Take (*88) allows you to receive an incoming call on any of the
phones while you are already on a call on another phone.

Information about the MiVoice Office 400 communication system
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MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a
MiVoice Office 400 communication system. The Self Service Portal helps
you configure and modify your personal phone settings (for example: key
configurations, labels for configurable keys, display language, and so on)
directly and autonomously using your PC.
After you receive your user account details for the Self Service Portal from
your system administrator and after you log on to the portal, the home
page displays an overview of all your phones. See the Self Service Portal
online help for further information about specific topics.
Contact your system administrator for the credentials for access to the Self
Service Portal.

10 Mitel 6863 SIP / Mitel 6865 SIP
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Keys, display, and menu guidance
Keys, display, and menu guidance
The following sections provide an overview of the keys and sockets
available on your phone and their usage.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Keys, display, and menu guidance
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Key designations and sockets
The following figure shows the keys on the phone.
Mitel 6863 SIP
P1
P2
P3
14
18
19
32
11
4
1317
6
22
5
12
21
16
20
1
15

12 Mitel 6863 SIP / Mitel 6865 SIP
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Keys, display, and menu guidance
Mitel 6865 SIP
The following table describes the keys on the phone with regard to the fig-
ure:
P5
P6
P7
P8
P1
P2
P3
P4
9
10
11
16
17
18
19
32
7
4
1314
6
22
5
8
12
21
1
15
20

Keys, display, and menu guidance
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No
.
Key Description
1 Handset
2Labels Labels for configurable keys.
3 Message LED color and status signal a specific event.
4 P1-P3 function keys
(Mitel 6863 SIP)
Freely configurable keys. Preconfigured as:
• System menu.
• Redial list.
• Call transfer.
Function keys P1 to P8
with LED
(Mitel 6865 SIP)
8 freely configurable keys (some preconfigured).
An LED is located next to each function key sig-
naling the functional state. The keys have a dual
assignment.
5Display Monochrome screen.
6 Navigation key with
selection key
• Navigating through the menu
• Switching line
• Confirming menu selection
7 Deflect key
(Mitel 6865 SIP only)
Transferring a call.
8 Conference key
(Mitel 6865 SIP only)
Setting up conference calls.
9 Call lists key
(Mitel 6865 SIP only)
Calling up the call list menu:
• unanswered
• answered
• Redial list
10 Redial key
(Mitel 6865 SIP only)
Using the phone number last dialed.
11 Line keys L1 to L2 with
LED
Mitel 6863 SIP: 2 line keys.
Mitel 6865 SIP: 2 line keys. A total of 9 lines are
available.
• Seizing a line.
• Answering a call.
• Brokering with simultaneous configuration of
multiple line keys.
12 Loudspeaker key with
LED (Mitel 6863 SIP)
• Activating/deactivating open listening.
• Activating/deactivating handset microphone.

14 Mitel 6863 SIP / Mitel 6865 SIP
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Keys, display, and menu guidance
Loudspeaker/headset
key with LED
(Mitel 6865 SIP)
• Activating/deactivating open listening.
• Activating/deactivating handset microphone.
• Activating/deactivating headset microphone.
13 Hash key Entering # or special characters.
14 Digit keys 1-9 Entering characters and digits.
15 Asterisk key Entering * or space.
16 Microphone key with
LED
• Activating/deactivating hands-free mode.
• Activating/deactivating handset microphone.
• Activating/deactivating headset microphone
(Mitel 6865 SIP only).
17 Volume keys Adjusting volume.
18 Settings key Calling up a local settings menu (options list).
19 Hold key • Holding an active call.
• Taking back a call from hold.
20 End key • Ending a call.
• Back to display in idle state.
• Exiting editor without changes.
21 Speaker
22 Rear (Mitel 6863 SIP):
• 100BaseT dual connection for PC and LAN.
• Connection for power supply.
• Connection for headset.
• Connection for Power over Ethernet (PoE).
• Connection for wall mounting.
Rear (Mitel 6865 SIP):
• Connection for expansion key module.
• Connection for power supply.
• Combined four-pin module connection with DHSG headset connection1).
• GigE dual connection for PC and LAN.
• Connection for headset.
• Connection for Power over Ethernet (PoE), class 2.
• Connection for wall mounting.
No
.
Key Description

Keys, display, and menu guidance
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Display symbols
1) Use the headset connection for headsets only. Connecting another device may cause dam-
age to your phone and void your warranty.
Call connection states, info
• Context-dependent softkey
• Scrolling back through the menu
• Navigate cursor
• Switching line
• Context-dependent softkey
• Goes forward one step in the menu
• Navigate cursor
• Confirming menu selection
• Switching line
• Context-dependent softkey
• Navigating through the menu
• Navigating to display in idle state
• Context-dependent softkey
• Navigating through the menu
• Confirming menu selection
• Navigating to display in idle state
Incoming call
Connected
New voice message
F: Forwarded voice message
G: Voice message to another voice mailbox
Activated setting
Mitel Hi-Q™ audio technology
Data/voice encryption

16 Mitel 6863 SIP / Mitel 6865 SIP
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Keys, display, and menu guidance
Operating your phone
Most keys and functions are described in the key legend. Other over-
views and operating aids can also be found here.
Overview system menu
The system menu is accessed using the softkey Menu. This contains the
following menu entries. Refer to the relevant chapters of this user’s guide
for further information on these menu entries.
Using a softkey/navigation key
Softkeys are the keys that are automatically configured with context-
dependent functions by the MiVoice Office 400 communications system.
The functions are displayed on screen and operated with the navigation
key.
A menu can have several sub-menus. Press the Run softkey (navigation
key down or right) to access the sub-menu or the selection of available
editing options or to carry out the action.
Free configurable keys
Mitel 6863 SIP: Your Mitel 6863 SIP has three freely configurable keys
that are set to the following default functions by your system administrator:
• System menu
MiVoice Office 400 System menu
1. Call lists
2. Directory Lookup
3. Voice Mail
4. Call forwarding
5. Presence
6. Personal call routing
7. Lock / Unlock phone
8. Alarm melodies
9. Software Version

Keys, display, and menu guidance
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• Redial list
• Call transfer.
You can configure these programmable keys with another function or call
number.
Mitel 6865 SIP: Your Mitel 6865 SIP has freely configurable keys. Popular
functions are set for a specific configurable key by default by your system
administrator (see "Function key configuration (default key setting) - Over-
view", page 17). The remaining configurable keys can be configured with a
specific action type: Call number, function, busy lamp field.
The key configuration is not made directly on the phone. Available settings
for the key configuration:
•MiVoice Office 400 communication system: The configuration is
made by your system administrator in the communication system.
•Self Service Portal: You can use the Self Service Portal (see chapter
"MiVoice Office 400 Self Service Portal", page 9) where you can config-
ure, change, or delete the keys.
For information about freely configurable keys, see the chapter "Configur-
ing keys", page 87.
Note: A key that you have configured locally on your phone can not be displayed
or overwritten in the Self Service Portal. Therefore, always configure your
keys using the Self Service Portal of the MiVoice Office 400 communica-
tion server.
Function key configuration (default key setting) -
Overview
Mitel 6863 SIP/Mitel 6865 SIP phones on the MiVoice Office 400 commu-
nication system are delivered with the following function key configuration.
Please note that your system administrator may change this and your
phone may therefore differ from this default configuration.
Function key Mitel 6863 SIP Mitel 6863 SIP if defined as a free seat-
ing phone
Key P1 System menu System menu
Key P2 Call list: Redial list Call list: Redial list
Key P3 Call transfer Call transfer

18 Mitel 6863 SIP / Mitel 6865 SIP
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Keys, display, and menu guidance
Overview alphanumeric keyboard
The alphanumeric keyboard has a dialpad with digits from 0 through 9, a *
key, and a # key. Of these, keys 2 through 9 contain letters of the alphabet.
These dialpad keys can be used for entering digits, password, text, and
special characters, and also for quickdial. You can use the alphanumeric
keyboard to dial a phone number to make a call and to press keys as
required by an Interactive Voice Response (IVR) system. Press the rele-
vant key repeatedly until the character you want is displayed.1)
The alphanumeric keypad is set to the characters listed in the following
table.2)
Function key Mitel 6865 SIP Mitel 6865 SIP if defined as free seating
phone
Key P1 System menu System menu
Key P2 Voice mail menu Free seating: Log in/out
Key P3 Request a callback Request a callback
Key P4 Empty1) Empty1)
Key P5 Empty1) Empty1)
Key P6 Empty1) Empty1)
Key P7 Empty1) Empty1)
Key P8 Empty1) Empty1)
1) The key is set to an empty function, meaning the key will not be overwritten by a subsequent
key configuration.
1) Please note that actual key configuration depends on which keypad is used.
2) Please note that the actual character selection is dependent on the language
selected.
Upper case Lower case
00
1 . : ; = _ , - ’ & ( ) [ ] $ ! 1 . : ; = _ , - ’ & ( ) [ ] $ !
A B C 2 Ä Á À Â Ã Æ Å Ç АБВГa b c 2 ä á à â ã æ å ç a бвг
D E F 3 É Ê ДЕЁЖЭd e f 3 é è ê Дe ë жз

Keys, display, and menu guidance
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Entering text
Entering numbers and letters: In text mode, press the key repeatedly
until the required character appears in the display.
Correcting entries: Use the left navigation key to correct any incorrect
characters.
Confirming entries: An entry or selection can be confirmed using the Run
softkey.
Closing editor without saving: With the Cancel softkey or the done key,
you can cancel the entry without saving or go back to the idle state in the
menu.
LED overview
The message LED and LED in the function / line key signal different events
and operating states with different colors and light statuses.
G H I 4 Í Ï Î ИЙКЛg h i 4 ì í ï î ийкл
J K L 5 МНОПj k l 5 мноп
M N O 6 Ñ Ö Ó Ò Ô Õ Ø РСТУm n o 6 ñ ö ó ò ô õ ø рсту
P Q R S 7 ß ФХЦЧp q r s 7 ß фхЧч
T U V 8 Ü Ú Ù Û ШЩЪЫt u v 8 ü ú ù û шщъы
W X Y Z 9 ЬЗЮЯw x y z 9 ьзюя
* <Space> * <Space>
# / \ @ # / \ @
Upper case Lower case

20 Mitel 6863 SIP / Mitel 6865 SIP
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Keys, display, and menu guidance
Message LED:
State Description
Flashes fast • Incoming call
• Appointment call
Flashes slowly • New voice message
• Callback requested / Notification
Lit Phone locked
LED in line key:
State Description
Does not light up Line free (line key )
Flashes fast • Incoming call
• Appointment call
Flashes slowly Call party on hold. Call can be answered on any phone.
Lit Connected
LED function key or busy lamp field key (Mitel 6865 SIP only):
State Description
Does not light up • Function is deactivated
• User free (busy lamp field )
Flashes fast User is being called (busy lamp field )
Lit • Function is activated
• User busy (busy lamp field )