Mitel 6920 SIP User manual

MIVOICE OFFICE 400
MITEL 6920 SIP
USER GUIDE
eud-1763_en / 1.0 – R5.0 HF1 – 08.2017

2Mitel 6920 SIP
eud-1763/1.0 – R5.0 HF1 – 08.2017
NOTICE
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The information is subject to change without notice and should not be construed in any
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For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer
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PATENT NOTE ON POWER OVER ETHERNET
Mitel’s Power over Ethernet (PoE) Powered Device (PD) products are covered by one or
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For more information on the PD patents that are licensed, please refer to: www.cmspat-
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Mitel 6920 SIP
eud-1763/1.0 – 08.2017
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2017 Mitel Networks Corporation
All rights reserved

Mitel 6920 SIP 3
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Welcome...
Welcome to the user guide for the desk phones
Mitel 6920 SIP for MiVoice Office 400 communication sys-
tems.
This user's guide will assist you with the use of your phone
and introduce you step by step to the functions and configu-
ration. If you require further technical support or information
on other products of Mitel, please visit our website
www.mitel.com, use our Mitel DocFinder or find the docu-
ment on Mitel eDocs.
This user's guide is relevant only for Mitel SIP phones con-
nected to a MiVoice Office 400 communication system.
Other user’s guides are available for operation on other
communication systems or for direct operation via a SIP
provider. Consult your system administrator if you are
unsure whether you have the correct user’s guide for your
requirements.
Notes: • Not all listed functions are available by default. Contact
your system administrator to learn more about the availa-
ble features and services in the MiVoice Office 400 com-
munication system.
• Your system administrator has the option to individually
set some of the phone's features. In this case your
default values will differ from the default values
described in this user's guide.
• Some functions are offered both from the MiVoice
Office 400 communication system and locally from your
Mitel SIP phone. Since theMiVoice Office 400 communi-
cation system does not fully support local functions, we
recommend to always have your system administrator do
the configuration work or use the Self Service Portal (see
chapter "MiVoice Office 400 Self Service Portal",
page 9).

4Mitel 6920 SIP
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Safety information
Failure to observe this information can be hazardous and
infringe existing laws.
Connections
Always plug the phone cable connectors into the appropriate sockets. Do not
modify the connections in any way.
Power supply
Your phone can be supplied with power in various ways. Pay attention to the
information given by the system administrator.
Note: The device will be inoperable when mains power of the communication system
fails.
Metal objects
Telephone receivers produce magnetic fields that can attract small metallic
objects such as pins and staples. To avoid injury, do not place the handset
where such objects can be picked up.
Maintenance
• Make sure all installation and repair work is carried out by a specially qualified
technician.
• Always use a soft, moistened, or antistatic cloth to clean your device. Do not
use chemicals or other chemical products.
Cost control and data protection
You should protect your phone with a PIN so that no-one can make phone calls
at your expense. A code will also protect your personal settings.
Ambient conditions
• Only operate the device in a temperature range of +5 °C to approx. +40 °C.
• Avoid direct sunlight and other sources of heat.
• Protect your device against the wet, excessive dust, corrosive liquids and
steam.
• Do not expose your device to electromagnetic fields (electric motors, house-
hold appliances). The speech quality could be affected.
Disposal
Be sure to dispose of your device, batteries and its packaging in an environmen-
tally compatible way. Electrical equipment does not belong in domestic waste.
Deposit it at a return centre.
Accessories
Use original accessories or specifically approved accessories only. The use of
other accessories may decrease performance or pose a risk to your health or
safety.
120
5

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Document information
• Document number: eud-1763
• Document version: 1.0
• Based on: MiVoice Office 400 R5.0 HF1
• Valid as of: MiVoice Office 400 R5.0 HF1
• Document date: 08.2017
• In PDF Viewer, click on this link to download the latest
version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-
1763_en.pdf?get&DNR=eud-1763
or find the document on: Mitel eDocs.

6Mitel 6920 SIP
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Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Information as to the MiVoice Office 400 communication system . . . . . . 8
Keys, Display, and Menu Guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key designations and sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessory support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Initiating calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . . . 40
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Overview of available functions. . . . . . . . . . . . . . . . . . . . . . . . . . 59
Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . 63
Operating call lists and voice messages . . . . . . . . . . . . . . . . . . . 68
Organisation within the team (busy lamp field) . . . . . . . . . . . . . . 71
Line key on a key telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using functions with Mitel OpenCount . . . . . . . . . . . . . . . . . . . . 75
Personalizing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring the audio properties. . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . . . 81
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . . . . 85
Phone book management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configuring voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuring presence profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Product and safety information, legal information . . . . . . . . . . . . . . . . . 93
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Content

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Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

8Mitel 6920 SIP
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Information as to the MiVoice
Office 400 communication
system
One number user concept
Your system administrator can set up several phones for
you that hold all the same phone number (one number user
concept). You have only one name and phone number with
which to identify yourself to your call partners, regardless of
which of the phone you make your calls. The advantage is
that you can always be reached under the same phone
number, regardless of where you happen to be.
With personal call routing, you can define to which
phone/phones incoming calls shall be routed (see chapter
"Activating personal call routing", page 53).
More benefits of the one number user concept:
• With Ring Alone, you can decide on which phone a call is
signalled acoustically (see chapter "Activating Ring
Alone", page 55).
• Your system administrator can set whether or not you are
busy for further incoming calls (busy if busy).
• You are still able to make further outgoing calls with the
other terminals.
• Call lists and contacts stored on the MiVoice Office 400
communication system are available on all your phones
and are automatically synchronised.
• An announcement will be indicated on all phones which
support announcements.
• Fast Take (*88) allows you to take an active connection
from one phone or an incoming call to another phone on
one of your phones.

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MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for
phones on a MiVoice Office 400 communication system.
The Self Service Portal helps you configure and adapt your
personal phone settings (i.e. key configuration, labels for
configurable keys, display language, etc.) directly and
autonomously on your PC.
As soon as you receive an user account for the Self Service
Portal from your assistant manager and after you have
logged in, you are taken to the home page with the overview
of all your phones. Refer to the Self Service Portal online
help for further information on a specific topic.
Contact your system administrator to access to the Self
Service Portal.

10 Mitel 6920 SIP
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Keys, Display, and Menu
Guidance
The following sections provide an overview of the keys
and sockets available on your phone and their usage.
Key designations and sockets . . . . . . . . . . . . . . . . . . . . 11
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Mitel 6920 SIP 11
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Key designations and sockets
The following figure shows the keys on the phone.
Mitel 6920 SIP Phone
The following table describes the keys on the
Mitel 6920 SIP phone with regard to the figure:.
14
15
7
2
1011
19
20
1
12
4
5
6
8
9
13
16
17
18
21
T1...T20
S1...S18
3

12 Mitel 6920 SIP
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No
.
Key icon Key name Description and Usage
1 Handset
2Display Colour screen:
• top left: line number, name1)
• top right: status display (displays symbols)
• bottom right: status notifications
• Middle: Display, depends on phone status
3 Message LED Colour and status signal a specific event.
4 Navigation key with
selection key
Four directional keys (up, down, left, and right) on
the navigation cluster that can be used to navigate
through the various applications and settings
menus. The centre key acts as a Select button.
Horizontal navigation
keys
• Switching between the display in idle state and
line selection
• Navigating in the options list
Vertical navigation keys Navigating in the sub-menus of the options list
Selection key • Selecting a menu item
• Confirming settings
5 End key
• Ending a call
• Back to display in idle state
• Exiting editor without changes
6 Redial key Calling up the list of last dialed numbers
7 Hold key • Holding an active call
• Taking back a call from hold
8 Mute key
Muting the microphone so that the caller cannot
hear you (the LED beside the key turns on when
the microphone is on mute).
9Loudspeaker/headset
key with LED
• Activating/deactivating open listening
• Activating/deactivating handset microphone
• Activating/deactivating headset microphone
10 Hash key Entering # or special characters
11 Alphanumeric keys (A-Z,
a-z, 0-9)
Entering characters and digits

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12 Asterisk key Entering * or space.
13 Volume keys Adjusting volume.
14 Settings key Calling up a local setting menu (options list)
15 Voicemail Accessing your voicemail service.
16 Call history • Calling up the call history menu:
– unanswered
– answered
– redial list
17 Directory lookup Calling up the directory lookup.
18 Bottom softkeys S1-S18 Four freely configurable keys on which a total of
18 functions or call numbers can be configured.
Default functions are automatically set by the
MiVoice Office 400 communication system. You
can configure additional functions. If more than
four functions or call numbers are configured, the
fourth key is used to switch levels. Every fourth
function or call number is accessible at the next
level.
Note: Default functions are not overridden by
user-configured functions.
19 Rear:
• Connection for expansion key module
• Connection for power supply
• Connection for USB 2.0; this port can also be used to plug a headset with an
audio dongle.
• GigE dual connection for PC and LAN
• Connection for headset
• Connection for Power over Ethernet (PoE), class 2
• Connection for wall mounting
• Connection for magnetic keyboard
No
.
Key icon Key name Description and Usage

14 Mitel 6920 SIP
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Display symbols
20 Speaker
21 Programmable keys T1-
T20 with LED
Six freely configurable keys that can be set up for
various functions, call numbers, or busy lamp
fields. If more than six functions, call numbers, or
busy lamp fields are configured, the bottom key is
used to switch levels. Every sixth function is
accessible at the next level. A LED is located next
to each function key signalling the functional
state.
1) depending on configuration
No
.
Key icon Key name Description and Usage
Status line
Missed calls
New voice message
Note: Depending on the system configuration, the number of missed calls or new
voice messages is displayed as number or exclamation mark.
Headset connected
Unconditional call forwarding activated
Do not disturb (if busy)
Call recording activated
Presence state: Available (default)
Presence state: Meeting
Presence state: Absent
Presence state: Busy

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Presence state: Not available
Phone locked
Status line
Call connection states, information (main window)
Phone in dial mode
Incoming call
Call connected
Outgoing call
Call on hold
Active conference
More keys available
Voice message unread
Voice message retrieved
Voice Mail mode: Recording allowed
Voice Mail mode: Recording not allowed
Presence state
Available (default)
Meeting
Absent
Busy
Not available

16 Mitel 6920 SIP
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Option key
Language
Time and Date
Directory
Lock
Status
Audio
Display
Live Dialpad
Restart
Note: Settings under the menu item Advanced are protected by a password and
reserved for your system administrator.

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Operating your phone
Most keys and functions are described in the key leg-
end. Other overviews and operating aids can also be
found here.
Overview system menu
The system menu is accessed using the softkey Menu. This
contains the following menu entries. Refer to the relevant
chapters of this user’s guide for further information on these
menu entries.
Using the navigation key
Softkeys are the keys that are automatically configured with
context-dependent functions by the MiVoice Office 400
communications system. The functions are displayed on
screen and operated with the navigation key.
The softkeys are set to the most commonly used functions,
with the right softkey always being the More key ( ) when
more softkeys are configured than can be displayed. The
More key is needed to switch between the key levels. The
number of points indicates the number of levels.
A menu can have several sub-menus. Press the softkey or
selection key or navigation key (down or right) to access the
sub-menu or the selection of available editing options or to
carry out an action.
MiVoice Office 400 System menu
1. Call lists
2. Directory Lookup
3. Voice Mail
4. Call forwarding
5. Presence
6. Personal call routing
7. Alarm melodies
8. Software Version

18 Mitel 6920 SIP
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Free configurable keys
Your phone is equipped with freely configurable keys. Popu-
lar functions are set for a specific configurable key by
default by your system administrator (see "Function key
configuration (default key setting) - Overview", page 19).
The remaining configurable keys can be configured with a
specific action type: Call number, function, KT line, busy
lamp field. A busy lamp field can only be saved on function
keys T1 to T20.You can also configure busy lamp field on
the keys of Mitel M695 expansion key module.
The key configuration is not made directly on the phone.
Available settings for the key configuration:
•MiVoice Office 400 communication system: The con-
figuration is made by your system administrator in the
communication system.
•Self Service Portal: You can use the Self Service Portal
(see chapter "MiVoice Office 400 Self Service Portal",
page 9) where you can configure, change, or delete the
keys.
For information about freely configurable keys, see the
chapter, "Configuring keys", page 90.
Note: A key that you have configured locally on your phone can-
not be displayed or overwritten using the Self Service Por-
tal. Therefore, always configure your keys through the Self
Service Portal of the MiVoice Office 400 communication
server.

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Function key configuration (default key
setting) - Overview
The Mitel 6920 SIP phone on the MiVoice Office 400 com-
munication system are delivered with the default function
key configurations summarized in the following table. Note
that your system administrator might change the default
configuration and your phone configuration might therefore
differ from the default configuration.
Alphanumeric keyboard - Overview
The alphanumeric keyboard has a dialpad with digits from 0
through 9, a * key, and a # key. Of these, keys 2 through 9
contain letters of the alphabet. These dialpad keys can be
used for entering digits, password, text, and special charac-
ters, and also for quickdial. You can use the alphanumeric
keyboard to dial a phone number to make a call and to
press keys as required by an Interactive Voice Response
(IVR) system. Press the relevant key repeatedly until the
character you want is displayed.1)
Function key Mitel 6920 SIP Mitel 6920 SIP if defined as free
seating phone
Key T1 Personal Line 1 Personal Line 1
Key T2 Personal Line 2 Personal Line 2
Key T3-T20 Empty Empty
Key S1 System menu System menu
Key S2 Call forwarding menu Free seating: Log in/ Log out
Key S3 Take (pick up own call) Request a callback
Key S4 Empty Empty
Key S5 Call routing menu Empty
Key S6 Phone lock on/off Empty
Key S7 Request a callback Empty
Key S8-S18 Empty Empty
1) Note that the actual key configuration depends on which key-
pad is used.

20 Mitel 6920 SIP
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The alphanumeric keypad is set to the characters listed in
the following table.1)
Entering text
Entering numbers and letters: In text mode, you can
switch between digit and letter input using the abc / ABC /
123 softkey.
Correcting entries: To delete an incorrect character, use
the Backspace softkey.
Confirming entries: To confirm an entry or selection, use
the Select softkey.
1) Note that the actual character selection depends on the lan-
guage selected.
Upper case Lower case
0 + 0 +
1 . : ; =_ , - ' & ( ) [ ] $ ! 1 . : ; =_ , - ' & ( ) [ ] $ !
A B C 2 a b c 2
D E F 3 d e f 3
G H I 4 g h i 4
J K L 5 j k l 5
M N O 6 m n o 6
P Q R S 7 p q r s 7
T U V 8 t u v 8
W X Y Z 9 w x y z 9
* <Space> * <Space>
# / \ @ # / \ @