Mitel MIVOICE OFFICE 250 User manual

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MITEL OFFICE 250 PHONE SYSTEM
Please note, these are generalized instructions and may differ based on your unique set up. For detailed
instructions specific to your system, please refer to the Administrative folder that was provided to you at
the time of system installation.
How to Set Call Forwarding for Your Extension
The Call Forwarding feature will only activate the call forwarding for calls that are directed to your
extension specifically. To set call forwarding for all incoming calls to your main number to an outside
line, you will need to use your line provider’s Call Forwarding feature. Contact your line provider for the
appropriate Call Forwarding code.
Set call forward to an external phone number
Using the Call Forward feature on your phone system will take two phone lines for each forwarded call,
for the duration of the call.
1. From your Mitel desk phone, with the handset on hook, dial 355.
2. Press 8 + phone number.
3. FWD ALL CALLS TO <number> appears in the display.
4. Press the #Key to complete.
Note: If it is a long-distance number, be sure to enter 9+1+area code + phone number +
#.
Cancel call forward
1. From your Mitel desk phone, with the handset on hook, dial 355.
2. Press the Forward button.
3. Press the #key.
How to Record an Alternate Greeting for Your Extension’s Voicemail Box
Change/Rerecord your default greeting or record a temporary/alternate greeting.
1. From your desk phone, press the VM Retrieve button or dial 2501.
2. Enter your voicemail security code when prompted.
3. From the main menu, press 4for Personal Options.
4. Press 1to record or change your greeting.
5. Press 2for the alternate greeting.
6. After recording, press #.
Note: When you are ready to return to your primary greeting, you will simply switch back
to your regular greeting using the same steps above. Press 1to enable your primary
greeting.

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Change the Night Mode Greeting
Applies to most Office 250 Systems. Your system may have a setup that differs from the generalized
instructions below. You will need to know your unique set up, and the Audio Tex numbers associated with
your Night Mode Greeting.
Warning: This is an override mode and will remain in effect until you turn Night Mode off.
Once you have turned off this override mode, you will be able to receive calls as normal.
Enable Night Mode
1. Call the office and wait for voicemail to pick up, or dial 2500 from your desk phone to access the
voicemail system.
2. Press when you hear the greeting begin to play.
3. Enter the admin mailbox number.
4. Enter the security code.
5. Press 9to manage your mailbox.
6. Press 3for recording options.
7. Press 2to select a custom recording.
8. Enter the application extension number 2514.
9. Press 2for night mode.
10. Select the appropriate Audio Tex recording number.
11. Press #to accept.
12. Press to select a different recording number.
Note:When you are ready to return to your standard greeting, you will simply disable the
Override greeting. This will return to playing the default greeting.
How to Check Voicemails Outside of the Office
Applies to most Office 250 systems. Your system may have a setup that differs from the generalized
instructions below. You will need to know the mailbox number as well as the mailbox password.
1. Call the main office number, or backdoor voicemail line.
2. When you hear the main greeting begin to play, enter the ** key.
3. Dial your mailbox number.
4. Enter your voicemail security code when prompted.