Mocet IP3072 User manual


IP3072 Smart Office IP Deskphone
User Guide
Copyright © 2013, All Rights Reserved.
Ver: C D/C: 102-0830

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MOCET IP3072 Smart Office IP Deskphone User Guide
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the user's authority to
operated the equipment under FCC rules.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center. Trademarks
All company, brand and product names, like Metaswitch™, Broadsoft™, Freeswitch™ and
Asterisk™ are registered trademarks of their respective owners.
WARNING!
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to
dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen.
Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5 ℃to 40 ℃.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs,
radios, hi-fi or video equipment (which radiate electromagnetic fields).
!

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10. Do not connect the LAN port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could cause
unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment, for
repair or warranty information, please contact your supplier.

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About this Guide ................................................................................ 7
1. Introduction..................................................................................8
1.1 Phone Features and Specifications....................................................................9
1.2 Requirements......................................................................................................10
1.3 Installation and Setup ........................................................................................11
1.3.1 Attaching the Stand to the Phone...........................................................11
1.3.2 Detaching the Stand from the Phone......................................................13
1.3.3 Connecting the Handset and Ethernet Cable to the Phone..................14
1.4 Appearance and Function Description.............................................................15
1.5 IP3072 Port Functions........................................................................................18
1.6 IP3072 LED Functions........................................................................................19
1.7 LCD Screen Indicators.......................................................................................20
1.8 Phone Status Icons ............................................................................................21
1.9 IP3072 Icon Function Description.....................................................................22
2. Getting Started........................................................................... 24
2.1 Customizing Your IP Phone from Menu............................................................24
2.2 Configuring Basic Settings................................................................................24
2.2.1 Volume Setting .........................................................................................24
2.2.2 LCD Brightness ........................................................................................25
2.2.3 Call Settings..............................................................................................25
2.2.4 Lock Your Phone......................................................................................26
2.2.5 Speed Dialing Setting...............................................................................27
2.2.6 Reboot Your Phone..................................................................................27
2.2.7 Managing Contacts...................................................................................28
2.2.8 Managing Call Logs..................................................................................30
2.2.9 Viewing Your Phone’s Information .........................................................31
2.3 Configuring Advanced Settings........................................................................31
2.3.1 Configuring Programmable Keys............................................................31
2.3.2 Managing Instant Message......................................................................32
2.3.3 Managing E-mails.....................................................................................33
Table of Content

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2.3.4 Managing Answering Machine Messages..............................................35
2.3.5 Managing Surveillance.............................................................................36
2.3.6 Backlight Timeout.....................................................................................37
2.3.7 Wallpaper Setting .....................................................................................37
2.4 Advanced Applications......................................................................................38
2.4.1 Calendar....................................................................................................38
2.4.2 World Clock...............................................................................................38
2.4.3 MemoPad...................................................................................................38
2.4.4 XML Browser.............................................................................................39
2.4.5 Multimedia.................................................................................................39
2.4.6 Alarm Clock...............................................................................................41
2.4.7 Painting Board..........................................................................................41
2.4.8 File Manager..............................................................................................41
2.4.9 Network Time Settings.............................................................................42
2.4.10 Door Phone.............................................................................................42
2.4.11 Video Phone............................................................................................43
3. Using Basic Features................................................................. 45
3.1 Common Terms ..................................................................................................45
3.1.1 Lines..........................................................................................................45
3.1.2 Calls...........................................................................................................46
3.1.3 Registering to a Server............................................................................46
3.1.4 Caller ID.....................................................................................................46
3.2 Installing Your IP Phone.....................................................................................46
3.3 Configuring Your IP Phone for Service.............................................................47
3.4 Line Selection .....................................................................................................47
3.5 Placing a Call ......................................................................................................47
3.6 Placing an Urgent Call........................................................................................48
3.7 Adjusting Call Volume........................................................................................49
3.8 Canceling a Call..................................................................................................49
3.9 Answering a Call.................................................................................................50
3.10 Answering an Urgent Call................................................................................50

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3.11 Rejecting a Call.................................................................................................50
3.12 Ending/ Holding/ Resuming a Call ..................................................................51
3.13 Muting and Un-Muting a Call ...........................................................................51
3.14 Redialing a Number..........................................................................................52
3.15 Setting up a Conference Call...........................................................................52
3.16 Transferring a Call............................................................................................52
3.16.1 Blind Transfer.........................................................................................53
3.16.2 Semi-Attended Transfer.........................................................................53
3.16.3 Attended Transfer...................................................................................53
3.17 Forwarding a Call..............................................................................................53
3.18 Using Voice Mail...............................................................................................54
3.19 Placing a Speed Dial Call.................................................................................54
4. Using Advanced Features ......................................................... 56
4.1 Login Web UI.......................................................................................................56
4.2 Changing the User’s Password.........................................................................56
4.3 Viewing Phone Information on Web User Interface.........................................57
4.4 Configuring Basic Phone Settings....................................................................57
4.5 Configuring Advanced Phone Settings ............................................................61
4.6 Managing Programmable Keys .........................................................................63
4.7 Managing Hot Keys ............................................................................................66
4.8 Changing System Settings ................................................................................69
4.9 Managing EDM....................................................................................................70
4.10 Managing Phonebook ......................................................................................71
4.10.1 Private Phonebook.................................................................................71
4.10.2 Public Phonebook..................................................................................72
5. Using USB Keyboard with Your Phone..................................... 73
6. Troubleshooting......................................................................... 74

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About this Guide
This guide explains how to use the basic features of your new IP3072 phone. Not all
features listed are available by default. Contact your system or network administrator to
find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to
the IP3072 Smart Office IP Deskphone Administrators’ Guide.

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1. Introduction
The MOCET IP3072 Smart Office IP Deskphone is an Internet telephony phone that
connects to an Ethernet network rather than a traditional PSTN line. Basically, it can be
used as an extension phone in an office or stand alone phone at home. To function, it
must be registered to an IP PBX, VoIP Server or ISP/ITSP Soft switch and can deliver high
quality voice quality and perform many advanced telephony functions and PBX-equivalent
call features.
After connecting the phone to the network and successful registration to a supported SIP
server whether local or remote, you can make, receive and transfer calls over the IP
network. The IP3072 contains multiple processors to allowing it to perform multiple phone
calls and advanced music and video playback*, monitor IP surveillance cameras*, send
and receive instant messages and emails, and access and display XML-based apps and
more. The power of the IP3072 improves the productivity of your workers and increases
communication efficiency and flexibility, while delivering an excellent touch based user
experience for business communications.
The IP3072 Smart Office IP Deskphone is an easy-to-use but sophisticated desk phone
with many advanced features including support for secure calling with trusted layer
security (TLS) and Secure Real-time Transfer Protocol (SRTP), a built-in IP Security
(IPSEC) virtual private network (VPN) client. Furthermore, its audio system has been
improved not only for wide band HD(High Definition) voice call, but also with the super
wide band music play quality.
The IP3072 supports six lines and 12 call appearances to satisfy even the busiest users.
Utilizing a next generation resistive touch 4.3” LCD screen and capacitive sensitivity
control panel design, the touch-based user interface simplifies even the most complicated
calling features. The IP3072, it can be positioned with multiple tilt angles with a wall mount
option as well, has a built-in two port Gigabit Ethernet switch with Class 2 and 3 power
over Ethernet (PoE) support, and eight programmable keys. The IP3072 supports local
programming through a web browser as well as local and remote auto configuration
through the MOCET auto-provisioning system and management protocols,
The IP3072 supports many supplementary features including call hold, transfer, forwarding,
3-way conferencing, WMI, CWI, music-on-hold (MOH), do not disturb (DND), and auto-
answer and is compliant with industry-standard SIP protocols and many servers including
those based on Metaswitch™, Broadsoft™, Freeswitch™ and Asterisk™. Therefore, the
IP3072 can be deployed and used worldwide.
The IP3072 supports HD audio quality on both the handset, headset and speakerphone
along with support for wideband codecs including G.722. Connectivity options for the
IP3072 include, a dedicated external headset port, USB 2.0 type A port, Micro SD card slot,
and an Extended Dial Module (EDM). Up to two EDMs can be connected for a total of 56
programmable buttons on the IP3072.

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* For advanced music playback, IP3072 supports MIDI format only. To play MP3 format,
your IP Phone must have MP3 decoder. Please contact with your service provider for
more information.
* To use advanced video playback, your IP Phone must have MP4 decoder. Please
contact with your service provider for more information.
* To monitor IP surveillance cameras, your IP Phone must have MP4 decoder and you
must use the specified IP camera from MOCET.
General IP-PBX Configuration
Hosted ITSP Configuration
1.1 Phone Features and Specifications
Elegant innovative design with the latest technologies

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Complete VoIP and networking protocol support
Rich supplementary call services and phone features
4.3” color LCD 480 x 272 pixels with resistive touch screen
Support wideband handset, headset and speakerphone
HD audio chamber design in handset and speakerphone
G.722 wideband audio codec support
6 SIP lines with support up to 24 call appearances
3-way on-phone conferencing
8 programmable keys with LEDs
USB host port and MicroSD card slot support
Sensitivity touch navigator and soft keys
3 tilt angles of stand
Built-in two port 10/100/1000M Ethernet switch Class 2 / 3 selectable for Power
over Ethernet (PoE)
Multimedia coprocessor for music, video, and picture applications
Extensive IP networking support including VLAN, VPN, and IPv6
Supports up to 2 IP-EDMX programmable button modules
Auto-provisioning and mobility option support
Web management and LCD configuration
Asterisk, 3CX, Freeswitch, Metaswitch and Broadsoft interoperability
Optional items: power adaptor, wall-mount kit, and 802.11n Wi-Fi Ethernet bridge
1.2 Requirements
The IP3072 IP Phone requires the following environments:
Compatible SIP-based IP PBX system or Internet-based hosted SIP service
account
Ethernet/ Fast Ethernet LAN (10/100/1000 Base-T)

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1.3 Installation and Setup
The IP3072 can support three different tilt angles of 60°, 51°, and 30° (see below).
1.3.1 Attaching the Stand to the Phone
After unpacking the box, install the stand on the IP3072 phone first. Here we illustrate an
example below of 60° angle installation with the stand. There are three sets of “antlers” on
the top of the stand (named 1, 2 and 3) and there are three sets of mounting slots on the
back of the phone (named A, B and C). See the illustration below.
The procedures for installation are as follows:
Step : Place the main body of the IP3072 phone face down on your lap or a firm sofa;
Step : First snap the “2nd” antler into the slot “B” hole;
Step : Then snap the “3rd” antler into the slot “C” hole (it may take a bit of pressure,
but when it locks in place, you will hear a click and the stand will not wiggle on the
phone.)

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For other angle installation, such as 51° and 30°, please refer below to find correct slots
and correct antlers.
Installation Combination Table
Different Tilt Angle Installation Slot Holes
on the Back Shell Antlers of Stand
B 2
C 3
B 3
A 2
B 2
A 1
Snapping the slot “B” hole with the antler of stand first is the most
important step for a smooth installation. The product sticker on stand
should be facing inward towards the phone. When a stand is installed at
60° or 30°, you can rotate the stand between 30° and 60° quickly
without pulling the antler in the slot B out.
CAUTION

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1.3.2 Detaching the Stand from the Phone
To remove the stand from IP3072 phone, follow the procedures below (we are using a 60°
stand as an example):
Step : Place the main body of the IP3072 phone face down in your lap or a firm sofa;
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Step : Place with two hands on the stand of the IP3072 phone and firmly press down
the stand, the “2nd” antler will be pulled straight out of the slot “B” hole; Keep pressing
down the stand, the “3rd” antler will be pulled straight out of the slot “C” hole.

Please do not pull up the stand. It will make the stand broken.
CAUTION

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1.3.3 Connecting the Handset and Ethernet Cable to the Phone
Connecting the Handset to the Phone
After unpacking the box, connect the handset to the curly handset cord and then connect
the other end of the curly handset cord to the port marked HAND with the handset icon on
the bottom of the IP3072.
Connecting the Ethernet Cables
Using a general CAT-5 Ethernet cable, follow the installation steps below:
(1) If your Ethernet Switch supports PoE:
- Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3072. Then you will see the phone LEDs and buttons light up momentarily and
the phone will boot.
(2) If your Ethernet Switch doesn’t support PoE:
- Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3072.
- Plug in the IP3072 power adaptor to the wall power outlet then plug the barrel plug to
the power port on the back of the phone. You should see the phone LEDs and buttons
light up momentarily and the phone will boot.
Do not use other power adapters. Use only the MOCET IP3072 Power
Adapter with your IP3072 IP Phone. Adapters for other devices may
damage IP3072 IP Phone.
To eliminate the requirement for multiple Ethernet cables to your location, your computer
can be connected to the network through the second Ethernet port on the IP3072.
CAUTION

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The IP3072 takes just under two minutes to start up and become operational. There are
booting screens including progress bar and text descriptions to provide boot progress
information. Please be patient.
The IP3072 does not ship with a power adapter. If you are not using Power over Ethernet
(PoE), you must order the power adapter separately from MOCET.
If the PoE switch (on the rear panel) is set to “2” side, and the IP phone cannot boot up
through PoE Ethernet power, it may occur when accessories power loading is over the
PoE Class 2 limitation. In the case, please unplug the Ethernet cable, and set the PoE
switch (on the rear panel) is set to “3” side, and then plug the Ethernet cable again.
The phone may crash or become malfunctional too, when if its PoE power switch is set at
class 2, and its power consumption is increased higher and get over the class 3 range. So,
please follow the same above step to change to PoE Class 3 power level.
For your information, most Ethernet cable is carrying PoE Class 2 power. For PoE Class 3
power, please contact your network manager or administrator for power capability
confirmation.
1.4 Appearance and Function Description
The figure below illustrates the front view of the IP3072 IP Phone. With the point numbers,
you can find its name and a simple description of specified part in the following table.

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No Part Name Description
1 Hanger The hanger can be pulled; it is reversed for wall-mount
installation.
2 Speaker For ring and hands-free talking.
3 Hook switch &
Handset
bottom cradle
Under the cradle, a hook switch is used for handset hang-on
and hang-off detection.
The handset bottom cradle is for the placement of handset;
placing the handset on the bottom cradle while on a call will end
the call.
4
Message LED The message LED is for message waiting indication, upgrade
alert, Instant message alert, email alert, and so forth.
5 Color LCD Display The LCD screen is used for displaying phone’s settings, phone
number, call status, multimedia playback and so forth.
4 Control keys 4 sensitive touch keys are used for control of the LCD screen.
They are Android like design for easy operation.
Home Key The Home key is for returning to standby idle screen whatever
screen phone is in.
Menu Key
The Menu key is for exiting from showing screen and go to
main menu page.
Search Key The Search key is for accessing XML web services if the XML
web server is available.
6
Exit Key The Exit key is for exiting (going back) from showing screen
and go to upper screen.
7
Line soft keys
The Line keys are located inside touch LCD screen. They are
used to indicate the currently registered lines and their status.
For operation, you can touch the specific line for call, pickup, or
other control. The line 1 is on the top place while the line 6 is on
the bottom position.
8 Programmable keys
The Programmable keys are used for programming as different
hot keys by setting on menu. A blue LED is associated with
each key to indicate its status.
8
The programmable key plate label is plastic. For best results,
we recommend using a fine permanent marker (such as
Sharpie brand) to write on it. It can be cleaned with industrial
alcohol.
Note: Custom templates and programming software for
MOCET phones are available from DESI (see,
http://labels.desi.com )
9
Numeric keypad
[1], [2], …, [9], [*], [0], [#]: The numeric keypad for dialing
numbers.
Programmable
key plate lable
(DESI)

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10
VolumeKey
The Volume Control key used to set the loudness of the ringer,
handset, headset and speakerphone functions. While the
phone is in idle state, the ringer is adjustable. While in a call,
the handset, headset or speaker volume is adjustable.
Speaker Phone key
The SPKR key is used to activate or deactivate the hands-free
speaker. When lit with a blue LED, the hands-free function is
operational.
MUTE key
The MUTE key is used to activate or deactivate the
microphone. When lit with a blue LED, the microphone is
muted.
Headset key
The Headset key is used to activate or deactivate the external
headset. A blue LED is lit to indicate active status.
Hold key
The Hold key is used to place the active call on hold. A blue
LED is used to indicate whether the call is on hold or not.
Message key
The Message key is used to access the Voice Mail System for
message retrieval.
Phonebook key The Phonebook key is used to enter into the Phone Book menu
to call, add, edit or delete a contact in a selected phonebook.
Redial key The Redial key dials the last dialed number automatically.
Conference key The Conference key is used to place multiple calls on the
phone into a conference on the phone.
11
Transfer key The Transfer key is used to transfer a call to another IP phone.
12
Hands-free MIC
Hands-free MIC hole.
Note: You can use a paperclip to pick up the programmable key
plate label (overlay) right here.
13
Handset LED The Handset LED. To show the phone’s status.
14
Navigation Control
keys
The Navigation Control Keys are used for navigating the menus
on the phone; menu items are displayed on the LCD screen.
15
Navigation OK key
The OK button is used to confirm and save a setting on the
phone or to dial a phone number.

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1.5 IP3072 Port Functions
The back side view and the connectors of the IP3072 are as follows:
No Part Name Description
1 Handset Connector RJ-9 Jack for connecting handset cord.
2 Headset Connector RJ-9 Jack for connecting headset cord.
3 LAN Port RJ-45 Jack 1000/100/10Mbps Ethernet port for connecting to the
local area network (LAN). This port can support power over Ethernet
(PoE) if the LAN switch provides it.
4 POE 2/3 switch
A dip switch that can be set to Class 2 (under 6.49W) or Class 3
(under 12.95W). In general case, Class 2 is enough for the IP phone.
When the conditions below:
(1) Heavy Gigabit Ethernet data transfer and playing video with
loudest speaker output (without IP-EDMX and USB dongles)
(2) General usage of phone call application but equipped with two
IP-EDMX modules. (No USB dongle attached)
(3) General usage of phone call application but equipped with one
IP-EDMX module and USB dongle that sinks power over 1 Watt.
(4) General usage of phone call application but equipped with one
USB dongle that sinks over 1.5 Watt (without IP-EDMX).
(5) Other conditions that need more power from IP phone.
5 PC Port RJ-45 Jack 1000/100/10Mbps Ethernet port for connecting to a
computer.
6 Power Jack If a power source from adaptor is required, the adapter is plugged in
here. Please order the IP3072 power adapter separately from
MOCET.
7 EDM Port
SATA interface for attaching the Extended Dial Module (IP-EDMX)
accessory. Up to two IP-EDMX units can be supported with the
IP3072. Please refer to IP-EDMX Quick Installation Guide for more
information.
8 Micro SD Slot This Micro SD card slot can support the IP phone to access or
retrieve stored data in the MicroSD card, including photos, music and
video.
9 USB Port Type A USB 1.1 port with 5V/500mA power limitation (Can be used to
connect with a keyboard.)
Please refer to the figure below for these I/O port locations on the back shell of the IP3072
phone.
Remarks: There are 2 wiring slots under the I/O ports. One is used for fit handset cord
and the other is used to fit the power adaptor wire.

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1.6 IP3072 LED Functions
The following table describes all functions of LED indicators:
LED Color Status Description
Off No new message(s).
Steady The phone is booting or upgrading.
Message LED

Blue
Blinking slow New message(s) indication.
Steady Feature is set to “ON –Active”
or the phone is busy.
Blinking slow Incoming call notification.
Programmable LED Blue
Off Feature is set “Off-inactive”.
Off No call is on hold.
Hold LED Blue Blinking slow Call is placed on hold.

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Off Speakerphone is not in use.
Speakerphone LED Blue Steady On-hook dialing or hands-free mode.
Off Microphone is active.
MUTE LED Blue Steady Microphone is inactive.
Off Headset is not in use.
Headset LED Blue Steady Headset is in use.
Steady The phone is booting.
Flashing faster The phone is upgrading or urgent call notification; urgent call feature is not
available on all phone systems.
Red
Blinking slow Link failure, SIP account expiration, or
SIP Server not responding.
Steady The phone is in a normal idle state, or
is during a call with G.722 codec.
Handset LED Blue
Blinking slow A normal incoming call with wideband
G.722 codec notification.
LED Icon on LCD Color Status Description
Green Steady The line registers ok, and is in use.
White Steady The line registers ok, and is not in use.
LCD Line Icons
Black Steady The line registers failed.
1.7 LCD Screen Indicators
The following picture shows the standard LCD display. There are four touch soft keys
associated with the operation of LCD display. For different menu or status items, the
display items will change accordingly.