Mocet IP3032-E Instruction manual

IP3032-E Standard IP Deskphone
Quick User Guide
Copyright © 2013, All Rights Reserved.
Ver: A D/C: 102-0812

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the user's authority to
operated the equipment under FCC rules.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center.
Trademarks
All company, brand and product names, like Metaswitch™, Broadsoft™, Freeswitch™ and
Asterisk™ are registered trademarks of their respective owners.
WARNING! ▼
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to
dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5oC to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as
!
!

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN/PC ports to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment,
for repair or warranty information, please contact your supplier.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
Introduction
The MOCET IP3032-E Standard IP Deskphone is an easy-to-use high quality deskphone
with many advanced features including support for secure calling with trusted layer
security (TLS) and Secure Real-time Transfer Protocol (SRTP), a built-in IP Security
(IPSEC) virtual private network (VPN) client, and instant messaging capabilities. Utilizing
a next generation capacitive touch sensitivity panel design, the IP3032-E supports up to
four simultaneous lines and can be positioned in multiple tilt angles and has a wall mount
option, and has a built-in two port 10/100M Ethernet switch with automatic support for
power over Ethernet (PoE). The IP3032-E has 8 programable buttons and can be
configured through the simple built in menus displayed on the blue backlit LCD or from
the phone’s web user interface. The IP3032-E can be automatically provisioned from a
local or Internet based server using the built-in MOCET auto-provisioning and
management protocols.
The IP3032-E IP Phone supports many advanced features including 3-way on-phone
conferencing, can transfer and receive calls using industry-standard SIP protocols, and
can provide built-in music-on-hold (MoH) over IP network. The IP3032-E is interoperable
with a wide range of SIP services and servers including those based on Metaswitch™,
Broadsoft™, Freeswitch™ and Asterisk™. Therefore, the IP3032-E can be deployed and
used anywhere there is a suitable local area network (LAN) with Internet access and a
local or remotely hosted SIP server. Since it is a stand-alone and “always-on” device, it
does not require connection to a computer for it to work.
In addition, the IP3032-E supports HD audio through the use of the G.722 wideband codec,
and has a dedicated external headset port. These functions make the IP3032-E a more
powerful and flexible IP phone to meet the demands of a busy professional user.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
Hardware Installation
Attaching the Stand to the Phone
Please read “IP3000 IP Deskphone Stand Installation Guide” first before installing the
stand on your phone.
Connecting the Handset to the Phone
Connect the handset to the curly handset cord and then connect the other end of the
curly handset cord to the port marked HAND with the handset icon on the bottom of the
IP3032-E.
Connecting the Ethernet Cable
Using a general CAT-5 Ethernet cable, follow the installation steps below:
(1) If your Ethernet Switch supports PoE:
-Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3032-E. Then you will see the phone LEDs and buttons light up momentarily and
the phone will boot.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
(2) If your Ethernet Switch doesn’t support PoE:
-Please connect an Ethernet cable to the Switch port from LAN port of the
IP3032-E.
- Plug in the IP3032-E power adaptor* to the wall power outlet then plug the barrel
plug to the power port on the back of the phone. You should see the phone
LEDs and buttons light up momentarily and the phone will boot.
To eliminate the requirement for multiple Ethernet cables to an user’s location, the user’s
computer can be connected to the network through the second Ethernet port on the
IP3032-E.
Notice :
1. The IP3032-E takes just under two minutes to start up and becomes operational.
There are a series of LED and buttons that will light up periodically to provide boot
progress information. Please be patient.
2. The IP3032-E does not ship with a power adapter. If you are not using Power over
Ethernet (PoE), you must order the power adapter separately from MOCET.
Do not use other power adapters. Use only the MOCET IP3032-E
Power Adapter with your IP3032-E IP Phone. Adapters for other
devices may damage IP3032-E IP Phone.
CAUTION

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
Appearance & Function Description
The IP3032-E Standard IP Deskphone comes with a blue-green graphic LCD display,
capacitive touch keys, including 4 soft keys, 2 line keys, and 5 navigator keys, as well as
a traditional keypad, 8 programmable keys and 9 function keys. In the box, a handset,
curly handset cord and an Ethernet cable supplied. It can be installed and placed on the
desktop or mounted on the wall. The wall mount accessory is available separately. The
figure below illustrates the front view of the IP3032-E IP Phone. With the point numbers,
you can find its name and a simple description of specified part in the following table.
1
6
2
14
10 9
11
12
16
15
5
7
4
8
3
Phonebook
13
Headset

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
No Part Name Description
1 Hanger The hanger can be pulled; it is reversed for wall-mount
installation.
2 Speaker For ring and hands-free talking.
3 Hook switch &
Handset
bottom cradle
Under the cradle, a hook switch is used for handset hang-
on and hang-off detection.
The handset bottom cradle is for the placement of
handset; placing the handset on the bottom cradle while
on a call will end the call.
4
Message LED The message LED. Steady Blue means the phone is
booting or upgrading.
5 LCD Display The LCD screen is used for displaying phone’s settings,
phone number, call status and so forth.
6
Soft keys Soft keys displayed on the LCD are used for item
selection or control. The various soft key functions
depend on the current activity on the phone as they are
context-sensitive.
7
Line keys These keys are used for line selection. A blue LED is
associated with each key to indicate its line/call status.
8
Programmable
keys
Programmable keys can be used for indicating busy lamp
field (BLF) status of other phones, speed dial phone
numbers, or for activating features of a service or IP-PBX.
A blue LED is associated with each key to indicate its
status.
9
Numeric keypad
[1], [2], …, [9], [*], [0], [#]: The numeric keypad is for
dialing numbers.
10
Volume Control
key
The Volume Control key is used to set the loudness of the
ringer, handset and speakerphone functions. While the
phone is in idle state, the ringer is adjustable. While in a
call, the handset or speaker volume is adjustable.
Headset key
The Headset key is used to activate or deactivate the
external headset. A blue LED is lit to indicate active status.
11
MUTE key
The MUTE key is used to activate or deactivate the
microphone on the IP3032-E. A blue LED is used to
indicate whether the phone is muted or not.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
Speaker Phone key
The SPKR key is used to activate or deactivate the
Hands-free feature. A blue LED is used to indicate
whether the speakerphone is active or not.
Hold key
The Hold key is used to place the active call on hold. A
blue LED is used to indicate whether the call is on hold or
not.
Transfer key The Transfer key is used to transfer a call to another IP
phone.
Redial key The Redial key is used to enter Dialed Record list.
Message key The Message key is used to enter VM message list.
Conference key The Conference key is used to place multiple calls on the
phone into a conference on the phone.
Phonebook key The Phonebook key is used to enter into the Phonebook
menu to call, add, edit or delete a contact in a selected
phonebook.
12
Hands-free MIC
Hands-free MIC hole.
Note: You can use a paperclip to pick up the
programmable key plate label (overlay) right here.
13
Handset LED The Handset LED is used to show the phone’s status.
14
Navigator Control
Keys
The Navigation Control Keys are used for navigating the
menus on the phone; menu items are displayed on the
LCD screen.
15
Navigator OK Key
The OK button is used to confirm and save a setting on
the phone or to dial a phone number.
16 Programmable key
plate label
The programmable key plate label is plastic. For best
results, we recommend using a fine permanent marker
(such as Sharpie brand) to write on it. It can be cleaned
with industrial alcohol.
Note: Custom templates and programming software for
MOCET phones are available from DESI (see,
http://labels.desi.com)

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
IP3032-E Port Functions
The back side view and the connectors of the IP3032-E are as follows:
No Part Name Description
1 Handset Connector
RJ-9 Jack for connecting handset cord.
2 Headset Connector
RJ-9 Jack for connecting headset cord.
3 LAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to the
local area network (LAN). This port can support power over
Ethernet (PoE) if the LAN switch provides it.
4 PC Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to a
computer.
5 Power Jack If a power source from adaptor is required, please order the
IP3032-E power adapter separately from MOCET.
Their locations are shown in the figure below:

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
IP3032-E LED Functions
The following table describes all functions of LED indicators:
LED Color Status Description
Off No new message(s).
Steady Phone is booting or upgrading.
Message LED
Blue
Blinking slow New message(s) indication.
Steady Feature is set to “ON – Active”.
Or Phone is busy.
Blinking slow Incoming call notification.
Programmable LED Blue
Off Feature is set “Off-inactive”.
Steady Line is active, dialing or in a call.
Blinking slow Call is on hold.
Line LED Blue
Flashing faster Incoming call.
Off No call is on hold.
Hold LED Blue Blinking slow Call is placed on hold.
Off Speakerphone is not in use.
Speakerphone LED Blue Steady On-hook dialing or hands-free mode.
Off Microphone is active.
MUTE LED Blue Steady Microphone is inactive.
Off Headset is not in use.
Headset LED Blue Steady Headset is in use.
Steady The phone is booting.
Flashing faster The phone is upgrading or urgent
call ringing; urgent call feature is not
available on all phone systems.
Red
Blinking slow Link failure, SIP account expiration,
or SIP server not responding.
Steady The phone is in a normal idle state,
or is during a call with G.722 codec.
Handset LED
Blue
Blinking slow A normal incoming call with
wideband G.722 codec notification.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
IP3032-E Screen Icons
The following table describes line and phone status icons on the main screen:
Line Status Icon Description
The line is registered to the SIP server or service.
The line is not registered to the SIP server or service.
The line is registered to the SIP server or service and is in use.
The line is set for “Call Forwarding” to the configured number.
The line is enabled both of “SIPs” and “SRTP”.
The line is enabled “SIPs” or “SRTP”.
Screen Icon Description
Phone is on “Auto Answer” mode.
Phone is on “Do Not Disturb” mode.
Phone is enabled “Phone Locked”.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
Basic Operation Guide
This section will introduce some basic features of the IP3032-E Standard IP Deskphone.
Operation Description

or
Line Key
1. Pick-up the handset or press a line key or
press the speaker key.
You will hear a dial tone.
2. Use the keypad to dial the phone number.
The LCD window displays the number you
enter.
Note：You may use the “BkSp” soft-key to
delete the last digit.
Making a call
 3. On-hook the handset when your
conversation is over.
 1. Pick-up the handset upon hearing the phone
ringing.
Receiving a call
 2. On-hook the handset when your
conversation is over.

or
Line Key
1. Pick up the handset or press a line key or
press the speaker key.
Last number
redial
2. Press the REDIAL key. The Dialed Record
list will show on the display. Select one
record to dial out.
 1. During a conversation, if the voice volume is
too low or too high, you may adjust it.
To adjust volume
while on a call
2. Press the Volume control key Up or Down
to adjust the volume of Speaker, Handset,
or Headset.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
 Call Logs
1. Press the “Logs” softkey to enter and
view Call log record.

 Missed Calls
2. Select the item Missed Calls and validate
with the validate key “OK”.
Review missed
phone calls
3. Use the navigation key to review the
different missed calls. You may choose to
redial the number if the Caller ID is known
(using the “Dial” soft key).
4. Press the Navigation LEFT button to exit
the menu.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
IP3032-E Configuration with a Web Browser
The IP3032-E can be configured using a web browser. Point your web browser to the
factory default IP address of 192.168.1.10 (assuming the subnet mask is 255.255.255.0)
and the login dialog will appear.
To access the web interface, please follow the following steps:
1. Start a web browser then enter the URL http://192.168.1.10 and click ENTER key.
2. You will be prompted for to enter a username and a password. The default username
is “user” and the default password is “1111”.
This Web interface (see the example page figure below) allows you check the status and
configure all the settings of IP Phone:
(1) Information
(2) Phone settings
(3) SIP settings
(4) System settings
(5) Phonebook settings
Resetting the IP Phone
There is a “Reboot” soft key in LCD Menu, which can execute the warm reboot of the
phone. In general, when you finish a configuration, you will be asked by IP phone to
confirm the save of configuration and reboot function. To clear the current configuration
and reset the IP3032-E to factory defaults, please ask your Administrator for help.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
Upgrading the IP Phone
Normally, general user is unable to upgarde IP phone by themselves. To upgrade IP
phone, please ask your Administrator for help. Administrator can upgrade the IP phone
through the Web user interface of the IP phone. There is also an Emergency Upgrade
process available for administrators or vendors to recover a phone with corrupt or defective
firmware that cannot be fixed using the web user interface of the phone.
More Information
Please refer to related User Manuals of the Phone for more detailed descriptions or
contact your administrator or supplier for advanced configuration support.
Thank you for your choice of product. Remember to record your IP phone information
below for further support service, if needed.

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MOCET IP3032-E Standard IP Deskphone Quick User Guide
 Notes 
This device has Model number, MAC Address and Serial Number which are located
on the back of Base Unit. Please record down them for service check.
Model Number: IP3032-E MAC: SerialNumber:
And every time you change the PASSWORD and/or User ID, please record down and
retain them for use.
USERID: PASSWORD:
USERID: PASSWORD:
USERID: PASSWORD: