Yealink T46G Skype For Business Edition User manual

000

Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the Skype for Business phone.
Statements of compliance can be obtained by contacting suppo[email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/30/EU and 2014/35/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to [e-mail].

GNU GPL INFORMATION
Yealink T46G Skype for Business phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Yealink T46G phone with Skype for Business firmware enables a new era in unified
communications. It is designed to work with Skype for Business Server. Connecting a Yealink
T46G Skype for Business phone to Skype for Business Server allows you to place regular and
Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a Skype for
Business conference call, and dial from your Skype for Business contacts list through integration
with Microsoft’s Active Directory.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the network is prepared for configuring your Yealink T46G Skype for
Business phone, and your network is correctly configured. Also be sure to read the Packaging
Contents and Regulatory Notices sections in this guide before you set up and use the Yealink
T46G Skype for Business phone.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Common Area Phone
Chapter 6 Better Together over Ethernet
Chapter 7 EXP40 Expansion Module
Chapter 8 Troubleshooting
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 8, Guide Version 8.65
The following sections are new for this edition:
Team-Call Group on page 126
Response Group Ringtone on page 128
Boss-Line Ringtone on page 140

User Guide for the T46G Skype for Business Phone
vi
Delegates-call Ringtone on page 140
Changes for Release 8, Guide Version 8.60
The following sections are new for this edition:
Connecting to the Network on page 17
Key Tone on page 52
Disabling BToE on Your Phone on page 192
Exiting BToE on Your Computer on page 192
Uninstalling the Yealink BToE Connector on page 193
Major updates have occurred to the following section:
Phone Installationon page 14
Bluetooth Headset on page 78
Better Together over Ethernet on page 177
Changes for Release 8, Guide Version 8.50
The following sections are new for this edition:
Remembering Password on page 49
Private Line Tones on page 142
Hotline on page 93
Shared Line Appearance for Skype for Business on page 128
Join Calls into a Conference on page 147
Monitoring Skype for Business Contacts for Status Changes on page 199
Major updates have occurred to the following sections:
Signing into Skype for Business on page 18
LED Instructions on page 4
Entering Data and Editing Fields on page 32
Phone Lock on page 45
Viewing Skype for Business Favorites on page 56
Emergency Call on page 89
Working with Schedule Reminders on page 110
Joining Skype Conferences from the Calendar on page 112
Consultative Transfer on page 144
Better Together over Ethernet on page 177

About This Guide
vii
Troubleshooting Solutions on page 203

User Guide for the T46G Skype for Business Phone
viii

Table of Contents
ix
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Summary of Changes .............................................................................................................................................v
Changes for Release 8, Guide Version 8.65...............................................................................................v
Changes for Release 8, Guide Version 8.60..............................................................................................vi
Changes for Release 8, Guide Version 8.50..............................................................................................vi
Table of Contents..........................................................................ix
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
LED Instructions........................................................................................................................................................4
User Interfaces ..........................................................................................................................................................5
Phone User Interface..........................................................................................................................................5
Web User Interface..............................................................................................................................................7
Documentations.......................................................................................................................................................9
Getting Started.............................................................................11
Packaging Contents ............................................................................................................................................. 11
Optional Accessories....................................................................................................................................... 12
Phone Installation ................................................................................................................................................. 14
Attaching the Stand or the Optional Wall Mount Bracket ............................................................... 14
Connecting the Handset and Optional Headset .................................................................................. 15
Connecting the Optional Bluetooth USB Dongle ................................................................................ 15
Connecting the Power .................................................................................................................................... 16
Connecting to the Network.......................................................................................................................... 17
Phone Initialization............................................................................................................................................... 18
Signing into Skype for Business...................................................................................................................... 18
User Sign-in......................................................................................................................................................... 19
PIN Authentication........................................................................................................................................... 20
Web Sign-in ........................................................................................................................................................ 21
Signing in via PC ............................................................................................................................................... 24
Signing Out of Skype for Business................................................................................................................. 24
Changing Presence Status................................................................................................................................. 25
Always Online..................................................................................................................................................... 27
Account Lock .......................................................................................................................................................... 28
Idle Screen ............................................................................................................................................................... 29
Status Screen...................................................................................................................................................... 30
History Screen .................................................................................................................................................... 31
Directory Screen................................................................................................................................................ 31
Menu Screen....................................................................................................................................................... 32
Entering Data and Editing Fields..................................................................................................................... 32
Phone Status........................................................................................................................................................... 34
Basic Network Settings....................................................................................................................................... 36
Customizing Your Phone.............................................................39

User Guide for the T46G Skype for Business Phone
x
General Settings .................................................................................................................................................... 39
Language.............................................................................................................................................................. 39
Backlight............................................................................................................................................................... 40
Contrast ................................................................................................................................................................ 41
Time & Date........................................................................................................................................................ 42
Administrator Password................................................................................................................................. 44
Key as Send......................................................................................................................................................... 45
Phone Lock.......................................................................................................................................................... 46
Remembering Password ................................................................................................................................ 49
Audio Settings........................................................................................................................................................ 50
Volume.................................................................................................................................................................. 50
Phone Ringtone................................................................................................................................................. 51
Key Tone............................................................................................................................................................... 52
Contact Management ......................................................................................................................................... 53
Skype for Business Directory........................................................................................................................ 53
Local Directory ................................................................................................................................................... 58
Placing Calls to Contacts................................................................................................................................ 70
Searching for Contacts ................................................................................................................................... 71
Call History Management.................................................................................................................................. 73
Headset Use ............................................................................................................................................................ 75
Headset Mode Activation/Deactivation................................................................................................... 76
Headset Prior...................................................................................................................................................... 76
Dual Headset ...................................................................................................................................................... 77
Bluetooth Headset............................................................................................................................................ 78
E911............................................................................................................................................................................ 84
E911 Location Tip ............................................................................................................................................. 84
Location Notification....................................................................................................................................... 85
Adding the Location Information............................................................................................................... 87
Viewing the Location Information ............................................................................................................. 89
Emergency Call .................................................................................................................................................. 89
Dial-now ................................................................................................................................................................... 90
Live Dialpad............................................................................................................................................................. 92
Hotline....................................................................................................................................................................... 93
Privacy Mode .......................................................................................................................................................... 94
Modifying the Privacy Mode from the Phone....................................................................................... 94
Modifying the Privacy Mode from the Skype for Business Client................................................. 95
Basic Call Features........................................................................97
Placing Calls ............................................................................................................................................................ 98
Answering Calls...................................................................................................................................................... 99
Ending Calls...........................................................................................................................................................101
Redialing Numbers.............................................................................................................................................101
Auto Answer..........................................................................................................................................................101
Call Waiting ...........................................................................................................................................................102
Call Mute ................................................................................................................................................................103
Call Hold/Resume ...............................................................................................................................................103
Calendar..................................................................................................................................................................104
Setting up a Skype Conference in Outlook ..........................................................................................104
Setting up an Appointment in Outlook.................................................................................................105
Setting up a Meeting in Outlook..............................................................................................................106
Setting up an Event in Outlook.................................................................................................................107
Using the Calendar.........................................................................................................................................107
Call Forward ..........................................................................................................................................................116
Static Forwarding............................................................................................................................................116

Table of Contents
xi
Dynamic Forwarding .....................................................................................................................................124
Team-Call Group .................................................................................................................................................126
Team-Call Ringtone .......................................................................................................................................126
Response Groups................................................................................................................................................127
Response Group Ringtone..........................................................................................................................128
Shared Line Appearance for Skype for Business ....................................................................................128
Answering SLA Calls.......................................................................................................................................128
Placing a SLA Call on Hold..........................................................................................................................128
Resuming Held SLA Calls.............................................................................................................................129
Boss-Admin Feature...........................................................................................................................................129
Assigning/Removing Delegates................................................................................................................129
Viewing the Bosses/Delegates ..................................................................................................................132
Using the Boss-Admin Feature..................................................................................................................132
Boss-Line Ringtone ........................................................................................................................................140
Delegates-call Ringtone...............................................................................................................................140
Inbound Private Line..........................................................................................................................................141
Private Line Tones...........................................................................................................................................142
Call Transfer...........................................................................................................................................................143
Blind Transfer....................................................................................................................................................143
Consultative Transfer.....................................................................................................................................144
Group Call Pickup ...............................................................................................................................................144
Skype for Business Conference .....................................................................................................................145
Initiating a Skype Conference Call ...........................................................................................................145
Viewing the Dial-in Number and Conference ID ...............................................................................152
Viewing the Conference Participants......................................................................................................152
Managing the Conference Participants .................................................................................................153
Call Park..................................................................................................................................................................161
Voice Mail ..............................................................................................................................................................162
Leaving the Voice Mail .................................................................................................................................163
Managing the Voice Mail ............................................................................................................................163
Multicast Paging..................................................................................................................................................166
Sending RTP Stream......................................................................................................................................167
Receiving RTP Stream ...................................................................................................................................169
Using Multicast Paging.................................................................................................................................170
Branch Office Resiliency ...................................................................................................................................171
Common Area Phone.................................................................173
Signing into a Common Area Phone ..........................................................................................................173
Using a Common Area Phone .......................................................................................................................173
Switching to a Skype for Business Account..............................................................................................174
Signing Out of a Common Area Phone .....................................................................................................175
Better Together over Ethernet..................................................177
Getting Started with Better Together over Ethernet.............................................................................177
Installing the Yealink Better Together over Ethernet Connector .....................................................177
Enabling Better Together over Ethernet ....................................................................................................183
Paired Status.....................................................................................................................................................183
Pairing Your Phone with Your Computer..............................................................................................184
Signing in via PC .............................................................................................................................................187
Setting Your Phone as Your Primary Audio Device...........................................................................189
Using Better Together over Ethernet ..........................................................................................................190
Placing BToE Calls...........................................................................................................................................190
Answering BToE Calls....................................................................................................................................190

User Guide for the T46G Skype for Business Phone
xii
Pausing BToE Calls .........................................................................................................................................191
Resuming BToE Calls .....................................................................................................................................191
Moving Call Audio between Your Phone and Computer ...............................................................191
Using BToE to Lock and Unlock Your Phone.......................................................................................191
Disabling BToE on Your Phone......................................................................................................................192
Exiting BToE on Your Computer....................................................................................................................192
Uninstalling the Yealink BToE Connector ..................................................................................................193
EXP40 Expansion Module..........................................................195
Connecting the EXP40 to Your Phone........................................................................................................195
EXP40 Hardware Features................................................................................................................................197
Assigning Contacts to the EXP40 .................................................................................................................198
Monitoring Skype for Business Contacts for Status Changes...........................................................199
Using the EXP40 ..................................................................................................................................................200
Placing a Call Using the EXP40..................................................................................................................200
Initiating a Conference Call Using the EXP40......................................................................................200
Transferring a Call Using the EXP40........................................................................................................201
Troubleshooting.........................................................................203
Troubleshooting Solutions..............................................................................................................................203
Regulatory Notices ....................................................................217
Service Agreements ...........................................................................................................................................217
Limitations of Liability .......................................................................................................................................217
Safety Instructions ..............................................................................................................................................217
Appendix A - Time Zones..........................................................219
Index ...........................................................................................221

Overview
1
Overview
This chapter provides the overview of the T46G Skype for Business phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the T46G Skype for Business phone are the LCD screen and
the keypad.

User Guide for the T46G Skype for Business phone
2
Hardware component instructions of the T46G Skype for Business phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
• Receives an incoming call—Fast flashing
• Receives a voice mail—Slow flashing
③
Line Keys
• Enable you to select a phone line
• Call a favorite contact quickly
• Answer incoming calls
• Assign Boss-Admin feature
• Assign multicast paging feature
④
HEADSET Key
Toggles and indicates the headset mode. The key LED
illuminates solid green when headset mode is activated.
MUTE Key
Toggles and indicates mute feature. The key LED illuminates
solid red when the call is muted.
⑤
MESSAGE Key
Accesses voice messages.
HOLD Key
Places a call on hold or resumes a held call.
REDIAL Key
Redials a previously dialed number.
TRANSFER Key
Transfers a call to another party.
⑥
Speakerphone Key
Toggles and indicates the hands-free (speakerphone) mode.
The key LED illuminates solid green when the speakerphone
mode is activated.
⑦
Volume Key
Adjusts the volume of the handset, headset, speaker, and
ringer.
⑧
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑨
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑩
Soft Keys
Label automatically to identify their context-sensitive
features.
⑪
Speaker
Provides hands-free (speakerphone) audio output.

Overview
3
Item
Description
⑫
Hookswitch Tab
Secures the handset in the handset cradle when the Skype for
Business phone is mounted vertically. For more information
on how to adjust the hookswitch tab, refer to Yealink Wall
Mount Quick Installation Guide for SIP-T29 T27 T46 T48 IP
Phones .
⑬
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
Icon Instructions
Icons appearing on the LCD screen are described in the following table:
Icons
Description
Local Favorites
Received Calls
Placed Calls
Missed Calls
Forwarded Calls
Handset mode
Headset mode
Hands-free speakerphone mode
Speakerphone muted
Voice mail unread
Voice mail read
Auto Answer
Call Mute
Call Hold
Phone lock
Calendar reminder

User Guide for the T46G Skype for Business phone
4
Icons
Description
Location is not set
Bluetooth
Bluetooth headset is both paired and connected
Conference organizer
Conference presenter
Conference attendee
The conference participant is unmuted
The conference participant conference is muted
Conference lock
Available
Busy
Do Not Disturb
Be Right Back/Off Work/Away
Off Line
Unknown
LED Instructions
Power Indicator LED
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red
The phone is ringing.
Slow flashing red
The phone receives a voice mail.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
The first line key LED (configured as a phone line)
LED Status
Description
Solid green
The line is seized.

Overview
5
LED Status
Description
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
The fifth line key LED (configured as a Boss Admin key)
LED Status
Description
Solid green
The boss or delegate is in conversation.
Solid green
The call is placed on hold.
Fast flashing green
The call is placed on hold by the other party (your boss
or delegate).
Note
User Interfaces
Two ways to customize configurations of your T46G Skype for Business phone:
The user interface on the Skype for Business phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, it is possible to use either the phone user interface and/or the web user interface
interchangeably. However, in some cases, it is only possible to use one or the other interface to
operate the phone and change settings.
Phone User Interface
You can customize your phone by pressing to access the phone user interface. The
Advanced option is only accessible to the administrator, and the default administrator
password is “admin”(case-sensitive). For more information on customizing your phone with the
available options from the phone user interface, refer to Customizing Your Phone on page 39.
Menus are used to access information and configure the phone.
The above introduces the default power indicator LED status. The status of the power indicator
LED is configurable via web user interface. For more information, refer to
Yealink_Skype_for_Business_HD_IP_Phones_Administrator_Guide .

User Guide for the T46G Skype for Business phone
6
The figure below shows the phone's menus and submenus.

Overview
7
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press on the phone when the phone is idle. Enter the
IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your
PC. The default administrator user name and password are both “admin”(case-sensitive).
The main options you can use to customize the Skype for Business phone via phone user
interface and/or via web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IP Address
--MAC
--Firmware
--Network
--Phone
--Location
--License
Basic Phone Settings
√
--Language
√
--Time & Date
√
--Backlight
√
--Administrator Password
√
--Key as Send
√
--Phone Lock
√
--Account Lock
√
--Audio Settings
--Volume
√
×
--Ring Tones
√
√
--Key Tone
√
√
--Private Line Ring Tones
√
√
--Contact Management
--Skype for Business Directory
√
×
--Local Directory
√
√
--Call History Management
√
√
--Headset Use
--Headset Mode
√
×
--Headset Prior
×
√
--Dual Headset
×
--Bluetooth Headset
√
--Calendar
√
--Always Online
√

User Guide for the T46G Skype for Business phone
8
Options
Phone User Interface
Web User Interface
--Log Upload
√
--E911 Location Tip
√
--Dial-now
×
--Live Dialpad
×
--Hotline
√
--Privacy Mode
√
×
Basic Call Features
--Redialing Numbers
√
×
--Auto Answer
√
--Call Waiting
√
√
--Call Mute
√
×
--Call Hold/Resume
√
--Call Forward
√
--Call Transfer
√
--Multicast Paging
√
√
--BToE
√
Skype for Business Account
--PIN Authentication
√
--Extension
√
--PIN
√
--User Sign-in
--Sign-in Address
√
--User Name
√
--Password
√
--Web Sign-in
√
--Sign in via PC
√
×
--Remember Password
√
√
Note
The table above lists most of the feature options. Please refer to the relevant sections for more
information.