Mocet IP3022 User manual

IP3022 SOHO IP Deskphone
User Guide
Copyright © 2014. All Rights Reserved.
Ver: 2.0 D/C: 103-1225

Page 2
MOCET IP3022 SOHO IP Deskphone User Guide
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
C-Tick Declaration of Conformity
This equipment passed tests performed according to AS/NZS CISPR 22:2009/A1:2010 Class B
and AS/NZS 60950.1:2011 +A1 at Sporton International Inc. Lab.
Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replace or dispose of
them in an approved recycling centre. Trademarks
All company, brand and product names, like Metaswitch™, Broadsoft™, Freeswitch™, 3CX™ and
Asterisk™ are registered trademarks of their respective owners.
WARNING! ▼
1 Read these installation instructions carefully before connecting the IP phone to its power.
2 To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to
dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
!

Page 3
MOCET IP3022 SOHO IP Deskphone User Guide
3 Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4 Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5 Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6 You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen.
Never spray the phone with any cleaning product whatsoever.
7 Take care not to scratch the LCD screen.
8 The IP phone is designed to work in temperatures from 5oC to 40oC.
9 The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs,
radios, hi-fi or video equipment (which radiate electromagnetic fields).
10 Do not connect the LAN/PC port to any network other than an Ethernet network.
11 Do not attempt to upgrade your IP phone in an unstable power environment. This could cause
unexpected issues.
12 Do not work on the system or connect or disconnect cables during lightning storms.
13 Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14 No repair can be performed by the end user, if you experience trouble with this equipment, for
repair or warranty information, please contact your supplier.

Page 4
MOCET IP3022 SOHO IP Deskphone User Guide
Table of Content
About this Guide........................................................................................... 7
1. Introduction............................................................................................. 9
1.1. Phone Features and Specifications..........................................................10
1.2. Requirements .............................................................................................10
1.3. Installation and Setup................................................................................10
1.3.1. Attaching the Stand to the Phone ......................................................11
1.3.2. Detaching the Stand from the Phone ................................................11
1.3.3. Installation Combination Table ..........................................................12
1.3.4. Connect the Handset to the Phone ....................................................13
1.3.5. Connect the Ethernet Cables .............................................................13
1.4. Appearance and Function Description.....................................................14
1.5. Port Functions............................................................................................17
1.6. LED Functions............................................................................................19
1.7. LCD Screen Indicators...............................................................................20
1.8. Phone Status Icons....................................................................................21
2. Getting Started...................................................................................... 22
2.1. Customizing Your Phone from Menu .......................................................22
2.2. Configuring Basic Settings .......................................................................22
2.2.1. Volume Setting ....................................................................................22
2.2.2. LCD Contrast .......................................................................................23
2.2.3. Language .............................................................................................23
2.2.4. Ring Setting .........................................................................................24
2.2.5. Local Voicemail ...................................................................................24
2.2.6. Headset Setting ...................................................................................24
2.3. Configuring Call Settings ..........................................................................25
2.3.1. Do Not Disturb (DND) ..........................................................................25
2.3.2. Auto Answer ........................................................................................25
2.3.3. Call Forward ........................................................................................26
2.3.4. Call Waiting ..........................................................................................26
2.3.5. Call Completion...................................................................................26
2.3.6. Auto Redial ..........................................................................................27
2.3.7. Hot Line ................................................................................................27
2.3.8. Broadsoft Menu ...................................................................................28
2.4. Managing Contacts ....................................................................................28
2.4.1. Adding Contacts .................................................................................28

Page 5
MOCET IP3022 SOHO IP Deskphone User Guide
2.4.2. Editing Contacts ..................................................................................29
2.4.3. Deleting Contacts ................................................................................29
2.4.4. Managing Blacklist ..............................................................................30
2.4.5. Managing Speed Dial List ...................................................................30
2.4.6. Placing a Call to a Contact .................................................................31
2.5. Managing Call Logs ...................................................................................31
2.6. Locking Your Phone Keypad.....................................................................32
2.7. Configuring Programmable Keys .............................................................33
2.7.1. Do Not Disturb .....................................................................................34
2.7.2. Lock IP-Phone .....................................................................................34
2.7.3. Speed Dial (Abbreviated Codes)........................................................34
2.7.4. Busy Forward ......................................................................................34
2.7.5. Always Forward...................................................................................35
2.7.6. No Answer Forward ............................................................................35
2.7.7. DND Forward .......................................................................................35
2.7.8. Auto Answer........................................................................................35
2.7.9. Caller Blocking....................................................................................35
2.7.10. BLF.......................................................................................................36
2.7.11. Call Park...............................................................................................36
2.7.12. SLA.......................................................................................................37
2.7.13. Asterisk Parking Number ...................................................................37
2.7.14. Asterisk Parking Slot..........................................................................38
2.7.15. Intercom...............................................................................................38
2.7.16. Feature Code .......................................................................................38
2.7.17. DTMF....................................................................................................39
2.7.18. Call Trace.............................................................................................39
2.7.19. Emergency Call ...................................................................................39
2.7.20. Broadsoft BLF .....................................................................................40
2.7.21. Multicast Group...................................................................................40
2.7.22. Call Return...........................................................................................41
2.7.23. LDAP ....................................................................................................41
2.7.24. Hoteling Guest.....................................................................................41
2.7.25. ACD(Automatic Call Distribution)......................................................41
2.7.26. Record..................................................................................................42
2.7.27. Dial Prefix.............................................................................................42
2.7.28. Hot Desking .........................................................................................42
2.8. Configuring Extended Dial Modules (IP-EDMX).......................................43
2.9. Viewing Your Phone’s Information...........................................................43
2.10. Resetting Your Phone................................................................................43

Page 6
MOCET IP3022 SOHO IP Deskphone User Guide
3. Using Basic Features ........................................................................... 44
3.1. Common Terms..........................................................................................44
3.1.1. Lines .....................................................................................................44
3.1.2. Calls ......................................................................................................44
3.1.3. Registration .........................................................................................45
3.1.4. Caller ID ................................................................................................45
3.2. Installing Your IP Phone............................................................................45
3.3. Configuring Your IP Phone for Service....................................................46
3.4. Line Selection.............................................................................................46
3.5. Placing a Call..............................................................................................46
3.6. Adjusting Call Volume ...............................................................................47
3.7. Canceling a Call..........................................................................................47
3.8. Answering a Call ........................................................................................48
3.9. Rejecting a Call...........................................................................................49
3.10. Muting a Call Ringtone...............................................................................49
3.11. Ending and Holding and Resuming a Call ...............................................49
3.12. Muting and Un-muting a Call.....................................................................50
3.13. Redialing a Number....................................................................................50
3.14. Setting up a Conference Call.....................................................................50
3.15. Transferring a Call......................................................................................51
3.15.1. Blind Transfer ......................................................................................51
3.15.2. Semi-Attended Transfer ......................................................................51
3.15.3. Attended Transfer ...............................................................................52
3.16. Forwarding a Call .......................................................................................52
3.17. Using Voice Mail.........................................................................................52
3.18. Placing a Speed Dial Call...........................................................................53
3.19. Using Multiple Lines ..................................................................................54
3.20. Using Multiple Calls ...................................................................................55
3.21. Using Text Message...................................................................................56
3.22. Using XML Browser ...................................................................................57
4. Using Web Configuration..................................................................... 58
4.1. Login Web UI ..............................................................................................58
4.2. Changing the User’s Password.................................................................58
4.3. Viewing Phone Information on Web User Interface ................................59
5. Phone Firmware Upgrade .................................................................... 60
6. Troubleshooting.................................................................................... 61

Page 7
MOCET IP3022 SOHO IP Deskphone User Guide
7. Glossary ................................................................................................ 62
7.1. Acronyms....................................................................................................62
7.2. Terminology................................................................................................63
About this Guide

Page 8
MOCET IP3022 SOHO IP Deskphone User Guide
This guide explains how to use the basic features of your new IP3022 SOHO IP phone.
Not all features listed are available by default. Contact your system or network
administrator to find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to
the IP3022 SOHO IP Deskphone Administrators’ Guide.

Page 9
MOCET IP3022 SOHO IP Deskphone User Guide
1. Introduction
The MOCET IP3022 SOHO IP Deskphone is an easy-to-use high quality desk phone with
many advanced features including support for secure calling with trusted layer security
(TLS) and Secure Real-time Transport Protocol (SRTP), a built-in IP Security (IPSEC)
virtual private network (VPN) client, and instant messaging capabilities. The phone
supports up to three simultaneous lines and can be positioned in two tilt angles and has a
wall mount option, and has a built-in two port 10/100 Ethernet switch with automatic
support for power over Ethernet (PoE). The phone has 8 programable buttons and can be
configured through the simple built in menus displayed on the green-yellow backlit LCD or
from the phone’s web user interface. The phone can be automatically provisioned from a
local or Internet based server using the built-in MOCET auto-provisioning system and
management protocols.
The phone supports many advanced features including 3-way on-phone conferencing, can
transfer and receive calls using industry-standard SIP protocols, and can provide built-in
music-on-hold (MoH) over IP network. The phone is interoperable with a wide range of SIP
services and servers including those based on Metaswitch™, Broadsoft™, Freeswitch™
and Asterisk™. Therefore, the phone can be deployed and used anywhere there is a
suitable local area network (LAN) with Internet access and a local or remotely hosted SIP
server. Since it is a stand-alone and “always-on” device, it does not require connection to a
computer for it to work.
In addition, the phone has a graphic LCD display to show all calls in progress at once and
supports HD audio through the use of the G.722 wideband codec. EHS port and an
Extended Dial Module port are also supported by the phone which is more powerful and
professional to meet the demands of office users.

Page 10
MOCET IP3022 SOHO IP Deskphone User Guide
1.1.Phone Features and Specifications
Complete VoIP and networking protocol support
Rich supplementary call services and phone features
3 SIP Lines with 6 call appearances
Graphic 128x64 pixels LCD display with backlight
HD audio chamber design in handset and speakerphone
3-way on-phone conferencing
Independent 4 soft keys for easy menu operation
8 programmable keys
Support headset port and EHS port for Wireless BT headset
Built-in two ports 10/100 Ethernet switch with class1 power over Ethernet (PoE)
Extensive IP networking support including VLAN, VPN, OpenVPN, IPv4 and IPv6
Auto-provisioning and firmware upgrade
Web management and LCD configuration
Asterisk, 3CX, Freeswitch, Metaswitch and Broadsoft interoperability
Option items: power adapter, wall-mount kit, electronic hook switch (IP-EHS) for
wireless BT headset, and external dial module (IP-EDMX)
1.2.Requirements
The phone requires the following environments:
Compatible SIP-based IP PBX system or Internet-based hosted SIP service account
Ethernet LAN (10/100 Base-T)
1.3.Installation and Setup
The phone can support two different tilt angles of 49° and 30° (see below).

Page 11
MOCET IP3022 SOHO IP Deskphone User Guide
1.3.1. Attaching the Stand to the Phone
After unpacking the box, attach the stand to the phone first. Below this paragraph we
illustrate an example below of 49° angle installation with the stand. There are two sets of
“bolt” on the top of the stand (named A and B) and there are two sets of notches on the
back of the phone. See the illustration below.
The procedures for attaching the stand to the phone are as follows:
Step : Place the main body of the phone face down on your lap or a firm sofa.
Step : Slide the “A” bolt into the notch hole.
For other stand angle, such as 30°, please change the bolt “B” to slide into the notch hole.
1.3.2. Detaching the Stand from the Phone
To remove the stand from the phone, follow the procedures below (we are using a 49°
stand as an example):

Page 12
MOCET IP3022 SOHO IP Deskphone User Guide
Step : Place the main body of the phone face down in your lap or a firm sofa.
Step : Slide the “A” bolt out of the notch hole.
1.3.3. Installation Combination Table
Different Tilt Angle Installation Slot Holes
on the Back Shell Bolt of Stand
A 49°

Page 13
MOCET IP3022 SOHO IP Deskphone User Guide
1.3.4. Connect the Handset to the Phone
After unpacking the box, connect the handset to the curly handset cord and then connect
the other end of the curly handset cord to the port marked HAND with the handset icon
on the bottom of the phone.
1.3.5. Connect the Ethernet Cables
Using a general CAT-5 Ethernet cable, follow the installation steps below:
If your Ethernet switch supports PoE:
Please connect an Ethernet cable to the switch port from the LAN port of the
phone. Then you will see the phone LEDs and buttons light up momentarily and the
phone will boot.
If your Ethernet switch does not support PoE:
(1) Please connect an Ethernet cable to the switch port from the LAN port of the
phone.
(2) Plug in the phone power adaptor* to the wall power outlet then plug the barrel plug
to the power port on the back of the phone. You should see the phone LEDs and
buttons light up momentarily and the phone will boot.
To eliminate the requirement for multiple Ethernet cables to an user’s location, the user’s
computer can be connected to the network through the second Ethernet port on the
phone.
Do not use other power adapters. Use only the MOCET IP3022 Power
Adapter with your IP3022 IP Phone. Adapters for other devices may
damage IP3022 IP Phone.
B 30°
CAUTION

Page 14
MOCET IP3022 SOHO IP Deskphone User Guide
Notice :
1. The phone takes just under two minutes to start up and becomes operational. There
are a series of LED and buttons that will light up periodically to provide boot progress
information. Please be patient.
2. The phone does not ship with a power adapter. If you are not using Power over
Ethernet (PoE), you must order the power adapter separately from MOCET.
1.4.Appearance and Function Description
The IP3022 SOHO IP Deskphone comes with a yellow-green graphic LCD display,
including 4 soft keys, 3 line keys, and 5 navigator keys, as well as a traditional keypad, 8
programmable keys and 9 function keys. It can be installed and placed on the desktop or
mounted on the wall. The wall mount accessory is available separately. The figure below
illustrates the front view of the IP3022 SOHO IP Deskphone. With the point numbers, you
can find its name and a simple description of specified part in the following table.
Power Adapter
Ethernet Switch to
Office LAN or Internet

Page 15
MOCET IP3022 SOHO IP Deskphone User Guide
No Part Name Description
1 Hanger The hanger can be pulled; it is reversed for wall-mount
installation.
2 Speaker For ring and hands-free talking.
3 Hook switch & Handset
bottom cradle
Under the cradle, a hook switch is used for handset
hang-on and hang-off detection.
The handset bottom cradle is for the placement of
handset; placing the handset on the bottom cradle
while on a call will end the call.
1
6
2
13
10
9
11
12
15
14
5
7
4
8
3

Page 16
MOCET IP3022 SOHO IP Deskphone User Guide
4
Message LED The message LED.
Steady “blue” means the phone is booting or
upgrading.
5 LCD Display The LCD screen is used for displaying phone’s
settings, phone number, call status and so forth.
6
Soft keys
Soft keys displayed on the LCD are used for item
selection or control. The various soft key functions
depend on the current activity on the phone as they are
context-sensitive.
7 Line keys These keys are used for line selection. A blue LED is
associated with each key to indicate its line/call status.
8
Programmable keys
Programmable keys can be used for indicating busy
lamp field (BLF) status of other phones, speed dial
phone numbers, or for activating features of a service
or IP-PBX. An Orange/Green/Red/ LED is associated
with each key to indicate its status.
9
Numeric keypad
[1], [2], …, [9], [*], [0], [#]: The numeric keypad is for
dialing numbers.
10
Volume Control
keys
The Volume Control key is used to set the loudness of
the ringer, handset, headset and speakerphone
functions. While the phone is in idle state, the ringer is
adjustable. While in a call, the handset, headset or
speaker volume is adjustable.
[Note]: The left and right arrow keys can be used
for volume adjustment purpose when idle, dialing
or talking time.
Headset key
The Headset key is used to activate or deactivate the
external headset.
MUTE key
The MUTE key is used to activate or deactivate the
microphone.
11
Speaker Phone key
The SPKR key is used to activate or deactivate the
hands-free feature. A blue LED is used to indicate
whether the speakerphone is active or not.

Page 17
MOCET IP3022 SOHO IP Deskphone User Guide
Hold key The Hold key is used to place the active call on hold.
Transfer key The Transfer key is used to transfer a call to another
phone.
Redial key The Redial key is used to enter Dialed Record list.
Conference key The Conference key is used to place multiple calls on the
phone into a conference on the phone.
Message key The Message key is used to enter VM messages list.
Phonebook key
The Phonebook key is used to enter into the
Phonebook menu to call, add, edit or delete a contact
in a selected phonebook.
12
Hands-free
Microphone
Hands-free microphone hole (on the backshare).
13
Navigator Control
keys
The Navigation Control keys are used for navigating
the menus on the phone; menu items are displayed on
the LCD screen.
14
Navigator OK key
The OK button is used to confirm and save a setting on
the phone or to dial a phone number.
15 Programmable key
plate (DESI) label
The programmable key plate (DESI) label is paper-
made. We recommend you to use a pencil for writing
so that it can be erased for reuse from time to time.
1.5. Port Functions
The back side view and the I/O connectors of the phone are shown below.
No Part Name Description
1 Handset
Connector RJ-9 Jack for connecting handset cord.

Page 18
MOCET IP3022 SOHO IP Deskphone User Guide
2 Headset
Connector RJ-9 Jack for connecting headset cord.
3 LAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to the
local area network (LAN). This port can support power over
Ethernet (PoE) if the LAN switch provides it.
4 PC Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to a
computer.
5 Power DC Jack If a power source from adaptor is required, the adapter is
plugged in here. Please order the IP3022 power adapter
separately from MOCET.
6 EDM Port
SATA interface for attaching the Extended Dial Module (IP-
EDM) accessory. Up to two IP-EDMX units can be
supported on the IP3022. Please refer to IP-EDMX Quick
Installation Guide for more information.
[Note]: If you are using a power adaptor 5V/550mA, you
should change to a 5V/2A power adaptor which is one
standard power supply of IP3000 phone series.
7 Console /
EHS Port
This port has two functions. The default function is EHS
(Electrical Hook Switch) interface, and the port can be
configured via phone Menu settings.
1. Console port: it is for engineering maintaince purpose.
2. EHS port: it connects to IP-EHS for Wireless Headset
support. This can be connected to a general DHSG, or
Jabra UART or Plantronics APD-80 interface.
8 Stand Slots These 2 slots are used for snapping the stand.
9 Hang Holes These 2 holes are reserved for wall-mount support.
10 Wire Route
Ditch The wires of Handset and Headset can be routed and run in
the ditches.
Their locations are shown in the figure below.

Page 19
MOCET IP3022 SOHO IP Deskphone User Guide
1.6.LED Functions
The following table describes all functions of the LED indicators.
LED Color Status Description
Off No new voice message(s).
Steady Phone is booting or upgrading.
Message LED
Blue
Blinking slow
New voice message(s) indication.
Note: The default is off. Contact your
system administrator for further
configuration.
1
4
2
5
6
3
7




Page 20
MOCET IP3022 SOHO IP Deskphone User Guide
Off Off Feature is set “OFF-Inactive”.
Orange Steady Feature is set to “ON – Active”.
Steady The monitored phone number is
busy (BLF mode).
Red Flashing fast The monitored phone number has
incoming call. (BLF mode)
Programmable LED
Green Steady The monitored phone number is idle
(BLF mode).
Steady Line is active, dialing or in a call.
Blinking slow Call is on hold.Line LED Blue
Flashing fast Incoming call.
Off Speakerphone is not in use.
Speakerphone LED Blue Steady On-hook dialing or hands-free
mode.
1.7.LCD Screen Indicators
The following figure shows the standard display of the LCD. There are four soft keys
associated with the operation of LCD display. For different menu or status items, the
display items will change accordingly.