Mocet IP3072 User manual


IP3072 Smart Office IP Desk Phone
User Guide
Copyright © 2012, All Rights Reserved.
Ver: A D/C: 101-0731
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FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this guide, may cause interference to radio
communications. This equipment as been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at is own expense, will be required to take whatever measures are necessary to correct the
interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center. Trademarks
Windows 98/2000/XT/NT™ and Internet Explorer™ are registered trademarks of Microsoft
Corporation. All other company, brand and product names, like Metaswitch™, Broadsoft™,
Freeswitch™ and Asterisk™ are registered trademarks of their respective owners.
WARNING!
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to
dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen.
Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5oC to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs,
radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could cause
unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment, for
repair or warranty information, please contact your supplier.
"!
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About this Guide.....................................................................................7
1. Introduction......................................................................................8
1.1 Phone Features and Specifications....................................................................9
1.2 Requirements........................................................................................................9
1.3 Installation and Setup ........................................................................................10
1.3.1 Attaching the Stand to the Phone:..........................................................10
1.3.2 Detaching the Stand from the Phone:.....................................................11
1.3.3 Installation Combination Table: ..............................................................12
1.3.4 Connect the Handset and Power Adapter to the Phone: ......................13
1.3.5 Connect the Ethernet Cable: ...................................................................13
1.4 Appearance and Function Description.............................................................14
1.5 IP3072 Port Functions........................................................................................18
1.6 IP3072 LED Functions........................................................................................20
1.7 LCD Screen Indicators .......................................................................................21
1.8 Phone Status Icons ............................................................................................21
1.9 IP3072 Icon Function Description.....................................................................22
2. Getting Started...............................................................................25
2.1 Customizing Your IP Phone from Menu ...........................................................25
2.2 Configuring Basic Settings................................................................................26
2.2.1 Volume Setting .........................................................................................26
2.2.2 LCD Brightness ........................................................................................26
2.2.3 Call Setting................................................................................................26
2.2.4 Lock Your Phone......................................................................................27
2.2.5 Speed Dialing Setting...............................................................................28
2.2.6 Reboot Your phone ..................................................................................28
2.2.7 Managing Contacts ..................................................................................29
2.2.7.1 Adding Contacts ...............................................................................29
2.2.7.2 Editing Contacts ...............................................................................30
2.2.7.3 Deleting Contacts.............................................................................30
2.2.7.4 Placing a Call to a Contact...............................................................30
Table of Contents
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2.2.7.5 Sending a Contact to Remote user...................................................30
2.2.8 Managing Call Logs..................................................................................31
2.2.9 Viewing Your Phone’s Information .........................................................32
2.3 Configuring Advanced Settings........................................................................32
2.3.1 Configuring Programmable Keys............................................................32
2.3.2 Managing Instant Message......................................................................33
2.3.2.1 View messages: ...............................................................................33
2.3.2.2 Create a new message:....................................................................33
2.3.2.3 Delete a message:............................................................................33
2.3.2.4 Edit a Message Template.................................................................34
2.3.3 Managing E-mails.....................................................................................34
2.3.3.1 Setup E-mail Account.......................................................................34
2.3.3.2 Receive E-mail .................................................................................35
2.3.3.3 View received e-mail: .......................................................................35
2.3.3.4 View draft:.........................................................................................35
2.3.3.5 View sent-out e-mail:........................................................................35
2.3.3.6 Delete E-mail....................................................................................36
2.3.3.7 Create New E-mail ...........................................................................36
2.3.4 Managing Answering-Machine Messages..............................................36
2.3.5 Managing Surveillance.............................................................................37
2.3.5.1 Auto search the IP camera in the same subnet................................37
2.3.5.2 View the camera IP information........................................................37
2.3.5.3 Manual Surveillance camera setting,................................................37
2.3.6 Backlight Timeout ....................................................................................38
2.3.7 Wallpaper Setting .....................................................................................38
2.3.8 On Conditional Function..........................................................................38
2.4 Advanced Application........................................................................................39
2.4.1 Calendar....................................................................................................39
2.4.2 World Clock...............................................................................................39
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2.4.3 MemoPad...................................................................................................40
2.4.4 XML Browser.............................................................................................40
2.4.5 Multimedia Player.....................................................................................40
2.4.6 Alarm Clock...............................................................................................41
2.4.7 Painting Board..........................................................................................42
2.4.8 File Manager..............................................................................................42
2.4.9 Network Time Settings.............................................................................42
2.4.10 Door Phone Function.............................................................................43
2.4.11 Video Phone............................................................................................43
3. Using Basic Features ....................................................................45
3.1 Common Terms ..................................................................................................45
3.1.1 Lines..........................................................................................................45
3.1.2 Calls...........................................................................................................46
3.1.3 Register to a server..................................................................................46
3.1.4 Caller ID.....................................................................................................46
3.2 Installing Your IP Phone ....................................................................................47
3.3 Configuring Your IP Phone for Service ............................................................47
3.4 Line Selection .....................................................................................................47
3.5 Placing a Call ......................................................................................................47
3.6 Placing an Urgent Call........................................................................................48
3.7 Adjusting Call Volume........................................................................................49
3.8 Canceling a Call..................................................................................................49
3.9 Answering a Call.................................................................................................50
3.10 Answering an Urgent Call................................................................................50
3.11 Rejecting a Call.................................................................................................50
3.12 Ending/Holding/Resuming a Call ....................................................................51
3.13 Muting and Un-Muting a Call ...........................................................................52
3.14 Redialing a Number..........................................................................................52
3.15 Setting up a Conference Call...........................................................................52
3.16 Transferring a Call............................................................................................53
3.16.1 Blind Transfer .........................................................................................53
3.16.2 Semi-Attended Transfer.........................................................................53
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3.16.3 Attended Transfer...................................................................................54
3.17 Forwarding a Call..............................................................................................54
3.18 Using Voice Mail...............................................................................................54
3.19 Placing a Speed Dial Call.................................................................................55
4. Using Advanced Features.............................................................56
4.1 Login Web UI.......................................................................................................56
4.2 Changing the User’s Password.........................................................................57
4.3 Viewing Phone Information on Web User Interface.........................................57
4.4 Changing Phone Settings..................................................................................58
4.5 Using Programmable Keys................................................................................60
4.6 Changing System Settings ................................................................................64
4.7 Managing EDM....................................................................................................65
4.8 Managing Phonebook ........................................................................................66
4.8.1 Private Phonebook...................................................................................66
4.8.2 Public Phonebook ....................................................................................68
4.9 XML Web Services..............................................................................................68
5. Using Advanced Call Features.....................................................69
5.1 Call Waiting.........................................................................................................69
5.2 Intercom Call.......................................................................................................69
5.2.1 Answering an Intercom Call ....................................................................69
5.2.2 Placing an Intercom Call..........................................................................69
6.. Using USB Accessories with Your Phone....................................70
6.1 USB Keyboard.....................................................................................................70
7. Troubleshooting.............................................................................71
8. Glossary..........................................................................................72
8.1 Acronyms............................................................................................................72
8.2 Terminology........................................................................................................73
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About this Guide
This guide explains how to use the basic features of your new IP3072 phone. Not all
features listed are available by default. Contact your system or network administrator to
find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to
the IP3072 Smart Office IP Desk Phone Administrator Guide.
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1. Introduction
The MOCET IP3072 Smart Office IP Desk Phone is an Internet telephony phone that
connects to an Ethernet network rather than a traditional PSTN line. Basically, it can be
used as an extension phone in an office or stand alone phone at home. To function, it
must be registered to an IP PBX, VoIP Server or ISP/ITSP Soft switch and can deliver high
quality voice quality and perform many advanced telephony functions and PBX-equivalent
call features.
After connecting the phone to the network and successful registration to a supported SIP
server whether local or remote, users can make, receive and transfer calls over the IP
network. The IP3072 contains multiple processors to allowing it to perform multiple phone
calls and advanced music and video playback, streaming video, monitor IP surveillance
cameras, send and receive instant messages and emails, and access and display XML-
based apps and more. The power of the IP3072 improves the productivity of your workers
and increases communication efficiency and flexibility, while delivering an excellent touch
based user experience for business communications.
The IP3072 Smart Office IP Desk Phone is an easy-to-use but sophisticated desk phone
with many advanced features including support for secure calling with trusted layer
security (TLS) and Secure Real-time Transfer Protocol (SRTP), a built-in IP Security
(IPSEC) virtual private network (VPN) client. Furthermore, its audio system has been
improved not only for wide band HD(High Definition) voice call, but also with the super
wide band music play quality.
The IP3072 supports six lines and 12 call appearances to satisfy even the busiest users.
Utilizing a next generation resistive touch 4.3” LCD screen and capacitive sensitivity
control panel design, the touch-based user interface simplifies even the most complicated
calling features. The IP3072, it can be positioned with multiple tilt angles with a wall mount
option as well, has a built-in two port Gigabit Ethernet switch with Class 2 and 3 power
over Ethernet (PoE) support, and eight programable keys. The IP3072 supports local
programming through a web browser as well as local and remote auto configuration
through the MOCET auto-provisioning system and management protocols,
The IP3072 supports many supplementary features including call hold, transfer, forwarding,
3-way conferencing, WMI, CWI, music-on-hold (MOH), do not disturb (DND), and auto-
answer and is compliant with industry-standard SIP protocols and many servers including
those based on Metaswitch™, Broadsoft™, Freeswitch™ and Asterisk™. Therefore, the
IP3072 can be deployed and used worldwide.
The IP3072 supports HD audio quality on both the handset, headset and speakerphones
along with support for wideband codecs including G.722. Connectivity options for the
IP3072 include, a dedicated external headset port, USB 2.0 type A port, Micro SD card slot,
and an Extended Dial Module (EDM). Up to two EDMs can be connected for a total of 56
programable buttons on the IP3072.
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1.1 Phone Features and Specifications
yComplete VoIP and networking protocol support
yRich supplementary call services and phone features
yHD acoustic hardware design for handset and speakerphone
yG.722 wideband audio codec support
y6 SIP Lines with 12 call appearances
y8 programmable keys with LEDs
yInteroperable with Metaswitch, Broadsoft, 3CX, Asterisk, Freeswitch and others
yAuto-provisioning, remote management and security enhancements
yIP camera call auto-search and video play on conditional settings
yEmbedded File Browser
yFile transfer feature
yEmbedded XML service browser
yEmbedded multimedia tools (Local video/photo viewer, music player, voice recorder)
yEmbedded small application tools (painting board, calendar, world clock, memo pad)
1.2 Requirements
The IP3072 IP Phone requires the following environments:
yCompatible SIP-based IP PBX system or Internet-based hosted SIP service account
yEthernet/Fast Ethernet LAN (10/100 Base-T)
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1.3 Installation and Setup
The IP3072 can support three different tilt angles of 60°, 51°, and 30°(see below).
1.3.1 Attaching the Stand to the Phone:
After unpacking the box, attach the stand to the IP3072 phone first. Below this paragraph
we illustrate an example below of 60° angle installation with the stand. There are three
sets of “antlers” on the top of the stand (named 1, 2 and 3) and there are three sets of
mounting slots on the back of the phone (named A, B and C). See the illustration below.
The procedures for attaching the stand to the phone are as follows:
Step 1: Place the main body of the IP3072 face down on your lap or a firm sofa;
Step 2: First snap the “2nd” antler into the slot “B” hole;
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Step 3: Then snap the “3rd” antler into the slot “C” hole (it may take a bit of pressure, but
when it locks in place, you will hear a click and the stand will not wiggle on the
phone.)
For other stand angle, such as 51°and 30°, please refer to the Installation Combination
Table below to find correct slots and correct antlers to use.
Snapping the slot “B” hole with the antler of stand first is the most
important step for a smooth installation. The product sticker on stand
should be facing inward towards the phone. When a stand is installed at 60°or 30°, you
can rotate the stand between 30°and 60°quickly wi thout pulling the antler in the slot B out.
1.3.2 Detaching the Stand from the Phone:
To remove the stand from the IP3072 phone, follow the procedures below (we are using a
60°stand as an example):
Step c: Place the main body of the IP phone face down in your lap or a firm sofa;
Step o: Press with one hand on the back of the IP phone and firmly pull the “3rd” antler
straight out of the slot “C” hole;
Step p: Press with one hand on the back of the IP phone and firmly pull the “2nd” antler
straight out of the slot “B” hole.
CAUTION
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1.3.3 Installation Combination Table:
Different Tilt Angle Installation Slot Holes
on the Back Shell Antlers of Stand
B 2
C 3
B 3
A 2
B 2
A 1
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1.3.4 Connect the Handset and Power Adapter to the Phone:
After unpacking the box, connect the handset to the curly handset cord and then connect
the other end of the curly handset cord to the port marked HAND with the handset icon on
the bottom of the IP3072. Then connect the included power adapter to the port on the
bottom of the phone marked 5VDC. Please make sure you use the right power adapter. It
will have a label showing 5V and 2A. In some cases, power will be provided from your
network’s Ethernet switches and you will not need to use the included power adapter.
Please check with your network or site administrator for more details on whether your
network supports PoE. The IP3072 PoE power specification is compliant with the
IEEE802.3af with Class 2 (or 3) level. Please review the following diagram for more
assistance.
1.3.5 Connect the Ethernet Cable:
Using a general CAT-5 Ethernet cable, follow the installation steps below:
If your Ethernet Switch supports PoE:
- Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3072. Then you will see the phone LEDs and buttons light up momentarily and the
phone will boot.
If your Ethernet Switch doesn’t support PoE:
- Please connect an Ethernet cable to the Switch port from LAN port of the IP3072.
Plug in the included power adaptor to the wall power outlet then plug the barrel plug to
the power port on the back of the phone. You should see the phone LEDs and
buttons light up momentarily and the phone will boot.
To eliminate the requirement for multiple Ethernet cables to a user’s location, the user’s
computer can be connected to the network through the second Ethernet port on the
IP3072.
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Notice 1: The IP3072 takes just under two minutes to start up and become operational.
There are booting screens including progress bar and text descriptions to
provide boot progress information. Please be patient.
Notice 2: If the PoE switch (on the rear panel) is set to “2” side, and the IP phone cannot
boot up through PoE Ethernet power, it may occur when accessories power
loading is over the PoE Class 2 limitation. In the case, please unplug the
Ethernet cable, and set the PoE switch (on the rear panel) is set to “3” side,
and then plug the Ethernet cable again.
The phone may crash or become malfunctional too, when if its PoE power
switch is set at class 2, and its power consumption is increased higher and get
over the class 3 range. So, please follow the same above step to change to
PoE Class 3 power level.
For your information, most Ethernet cable is carrying PoE Class 2 power. For
PoE Class 3 power, please contact your network manager or administrator for
power capability confirmation.
1.4 Appearance and Function Description
Upon unpacking the gift box, you can find the following items :
- The IP3072 IP Phone main unit
- Handset
- Curly cord for handset
- Stand foot
- Power adaptor
- Quick user guide
Take the IP phone main unit out and look at its appearance for understanding the
functions of different parts. The IP phone comes with a resistive touch color TFT LCD
screen with 480*272 pixels, 9 capacitive touch keys (including 5 nevigation keys), 8
programmable keys, as well as a traditional keypad, 9 function keys and volume key. And
all I/O ports are located in the rear panel. And there are several add-on accessories shown
below are available for user seperately.
- Wall mount kit
- IP-EDMX : extended dial module with 24 keys/ LEDs
- WR-211N : WiFi 11n Ethernet bridge
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The figure below illustrates the front view of the IP3072 IP Phone. With the point numbers,
you can find its name and a simple description of specified part in the following table.
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No Part Name Description
1 Hanger The hanger can be pulled; it is reversed for wall-mount
installation.
2 Speaker For ring and hands-free talking.
3 Hook switch &
Handset
bottom cradle
Under the cradle, a hook switch is used for handset hang-on and
hang-off detection.
The handset bottom cradle is for the placement of handset;
placing the handset on the bottom cradle while on a call will end
the call.
4
Message LED
The message LED is for message waiting indication, upgrade
alert, Instant message alert, email alert, alert for network off, and
so forth.
5 Color LCD Display The LCD screen is used for displaying phone’s settings, phone
number, call status, multimedia playback and so forth.
4 Control keys 4 sensitive touch keys used for control of the LCD screen. They
are Android like design for user easy operation.
Home Key The Home key is for returning to standby idle screen whatever
screen phone is in.
Menu Key
The Menu key is for exiting from showing screen and go to main
menu page.
Search Key The Search key is for accessing XML web services if the XML
web server is available.
6
Exit Key The Exit key is for exiting (going back) from showing screen and
go to upper screen.
7
Line soft keys
The Line keys are located inside touch LCD screen. They are
used to indicate the currently registered lines and their status.
For operation, user can touch the specific line for call, pickup, or
other control. The line 1 is on the top place while the line 6 is on
the bottom position.
8 Programmable keys
The Programmable keys are used for programming as different
hot keys by setting on menu. A blue LED is associated with each
key to indicate its status.
8
The programmable key plate label is plastic. For best results,
we recommend using a fine permanent marker (such as Sharpie
brand) to write on it. It can be cleaned with industrial alcohol.
Note: Custom templates and programming software for MOCET
phones are available from DESI (see, http://labels.desi.com )
9
Numeric keypad
[1], [2], …, [9], [*], [0], [#]: The numeric keypad for dialing
numbers.
Programmable
key plate lable
(DESI)
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10
Volume Key
The Volume Control key used to set the loudness of the ringer,
handset and speakerphone functions. While the phone is in idle
state, the Ringer is adjustable. While in a call, the Handset or
Speaker volume is adjustable.
Speaker Phone key
The SPKR key is used to activate or deactivate the hands-free
speaker. When lit with a blue LED, the hands-free function is
operational.
MUTE key
The MUTE key is used to activate or deactivate the microphone.
When lit with a blue LED, the microphone is muted.
Headset key
The Headset key is used to activate or deactivate the external
headset. A blue LED is lit to indicate active status.
Hold key
The Hold key is used to place the active call on hold. A blue LED
is used to indicate whether the call is on hold or not.
Message key
The Message key is used to access the Voice Mail System for
message retrieval.
Phonebook key The Phonebook key is used to enter into the Phone Book menu
to call, add, edit or delete a contact in a selected phonebook.
Redial key The Redial key dials the last dialed number automatically.
Conference key The Conference key is used to place multiple calls on the phone
into a conference on the phone.
11
Transfer key The Transfer key is used to transfer a call to another IP phone.
12
Hands-free MIC
Hands-free MIC hole.
Note: You can use a paperclip to pick up the programmable key
plate label (overlay) right here.
13
Handset LED The Handset LED. To show the phone’s status.
14
Navigation Control
keys
The Navigation Control Keys are used for navigating the menus
on the phone; menu items are displayed on the LCD screen.
P
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Navigation OK key
The OK button is used to confirm and save a setting on the
phone or to dial a phone number.
1.5 IP3072 Port Functions
The back side view and the connectors of the IP3072 are as follows:
No Part Name Description
1 Handset Connector RJ-9 jack for connecting handset cord.
2 Headset Connector RJ-9 jack for connecting headset cord.
3 LAN Port RJ-45 Jack 1000/100/10Mbps Ethernet port for connecting to the local area network (LAN). This port can support power over Ethernet
(PoE) if the LAN switch provides it.
4 POE 2/3 switch
A
dip switch that can be set to Class 2 (under 6.49W) or Class 3
(under 12.95W). In general case, Class 2 is enough for the IP phone.
When the conditions below:
(1) Heavy Gigabit Ethernet data transfer and playing video with
loudest speaker output (without IP-EDMX and USB dongles)
(2) General usage of phone call application but equipped with two
IP-EDMX modules. (No USB dongle attached)
(3) General usage of phone call application but equipped with one
IP-EDMX module and USB dongle that sinks power over 1 Watt.
(4) General usage of phone call application but equipped with one
USB dongle that sinks over 1.5 Watt (without IP-EDMX).
(5) Other conditions that need more power from IP phone.
5 PC Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to a computer.
6 Power Jack If an external power source is required, the adaptor is plugged in here. Please use the power adaptor supplied in the package. The
power input specification of adaptor is DC 5V 2A.
7 EDM Port
SATA interface for attaching the Extended Dial Module (IP-EDMX)
accessory. Up to two IP-EDMX units can be supported with the
IP3072. Please refer to IP-EDMX Quick User Guide for more
information.
8 Micro SD Slot This Micro SD Slot can support the IP phone to access or retrieve stored data in the SD card, including music, video, phone book and
even firmware.
9 USB Port Type A USB 1.1 port with 5V/500mA power limitation (Can be used to
connect with keyboards.)
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Please refer to the figure below for these I/O port locations on the back shell of the IP3072
phone.
Remarks: There are 2 wiring slots under the I/O ports. One is used for fit Handset cord
and the other is used to fit the power adaptor wire.
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MOCET IP3072 Smart Office IP Desk Phone User Guide
1.6 IP3072 LED Functions
The following table describes all functions of LED indicators:
LED Color Status Description
Off No new message(s).
Steady The phone is booting or upgrading.
Message LED
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Blue Blinking slow New message(s) indication.
Steady Feature is set to “ON – Active”
or the phone is busy.
Blinking slow Incoming call notification.
Programmable LED Blue
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Off Feature is set “Off-inactive”.
Off No call is on hold.
Hold LED Blue Blinking slow Call is placed on hold.
Off Speakerphone is not in use.
Speakerphone LED Blue Steady On-hook dialing or hands-free mode.
Off Microphone is active.
MUTE LED Blue Steady Microphone is inactive.
Off Headset is not in use.
Headset LED Blue Steady Headset is in use.
Steady The phone is booting.
Flashing faster The phone is upgrading or urgent call notification; urgent call feature is not
available on all phone systems.
Red
Blinking slow Link failure, SIP account expiration, or
SIP Server not responding.
Steady The phone is in a normal idle state, or
is during a call with G.722 codec by
handfree or headset.
Handset LED Blue
Blinking slow A normal incoming call with wideband
G.722 codec notification.
LED Icon on LCD Color Status Description
Steady The line registers ok, and is in use.
Green Blinking slow The line is put on hold.
White Steady The line registers ok, and is not in use.
Black Steady The line registers failed.
Steady The line is on a 3-way conference call.
LCD Line Icons
3 colors pie
(Green, Red,
Yellow) Blinking slow The line is on a 3-way conference call,
but is put on hold.
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