Mocet IP3062 User manual

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MOCET IP3062 Professional IP Phone User Guide
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this guide, may cause interference to radio
communications. This equipment as been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at is own expense, will be required to take whatever measures are necessary to correct the
interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center. Trademarks
Windows 98/2000/XT/NT™ and Internet Explorer™ are registered trademarks of Microsoft
Corporation. All other company, brand and product names, like Metaswitch™, Broadsoft™,
Freeswitch™ and Asterisk™ are registered trademarks of their respective owners.
WARNING! z
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt
to dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5oC to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as
TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN/PC port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment,
for repair or warranty information, please contact your supplier.
!
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MOCET IP3062 Professional IP Phone User Guide
About this Guide .............................................................................................6
Overview...........................................................................................................7
1. Introduction ...............................................................................................8
1.1. Phone Features and Specifications................................................................9
1.2. Requirements.................................................................................................9
1.3. Installation and Setup.....................................................................................9
1.3.1. Attaching the Stand to the Phone............................................................9
1.3.2. Detaching the Stand from the Phone....................................................10
1.3.3. Installation Combination Table..............................................................11
1.3.4. Connect the Handset and Power Adapter to the Phone........................12
1.3.5. Connect the Ethernet Cables................................................................12
1.4. Appearance and Function Description..........................................................13
1.5. IP3062 Port Functions..................................................................................16
1.6. IP3062 LED Functions..................................................................................17
1.7. LCD Screen Indicators.................................................................................18
2. Getting Started ........................................................................................20
2.1. Customizing Your IP Phone from Menu .......................................................20
2.2. Configuring Basic Settings ...........................................................................21
2.2.1. Volume Setting......................................................................................21
2.2.2. LCD Brightness.....................................................................................22
2.2.3. LCD Contrast ........................................................................................22
2.2.4. Call Setting............................................................................................22
2.2.5. Lock Your Phone...................................................................................22
2.2.6. Speed Dialing Setting............................................................................23
2.2.7. Reboot Your phone...............................................................................23
2.3. Managing Contacts ......................................................................................23
2.3.1. Adding Contacts....................................................................................24
2.3.2. Editing Contacts....................................................................................24
2.3.3. Deleting Contacts..................................................................................25
2.3.4. Searching for a Contact.........................................................................25
2.3.5. Placing a Call to a Contact....................................................................25
2.4. Managing Call Logs......................................................................................25
2.5. Viewing Your Phone’s Information ...............................................................26
2.6. Configuring An Extended Dial Module (EDM) Setting..................................26
Table of Content
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MOCET IP3062 Professional IP Phone User Guide
2.7. Configuring Programmable Keys..................................................................27
2.8. Managing Voice Mail....................................................................................27
2.9. Managing Instant Message ..........................................................................27
2.10. Viewing Notifications....................................................................................28
3.1. Common Terms............................................................................................29
3.1.1. Lines......................................................................................................29
3.1.2. Calls......................................................................................................29
3.1.3. Registration...........................................................................................29
3.1.4. Caller ID................................................................................................30
3.2. Installing Your IP Phone...............................................................................30
3.3. Configuring Your IP Phone for Service.........................................................30
3.4. Line Selection...............................................................................................30
3.5. Placing a Call ...............................................................................................31
3.6. Placing an Urgent Call..................................................................................31
3.7. Adjusting Call Volume ..................................................................................32
3.8. Canceling a Call ...........................................................................................32
3.9. Answering a Call ..........................................................................................33
3.10. Answering an Urgent Call.............................................................................33
3.11. Rejecting a Call............................................................................................33
3.12. Ending and Holding and Resuming a Call....................................................34
3.13. Muting and Un-muting a Call........................................................................35
3.14. Redialing a Number......................................................................................35
3.15. Setting up a Conference Call........................................................................35
3.16. Transferring a Call........................................................................................35
3.16.1. Blind Transfer........................................................................................36
3.16.2. Semi-Attended Transfer........................................................................36
3.16.3. Attended Transfer..................................................................................36
3.17. Forwarding a Call.........................................................................................36
3.18. Using Voice Mail...........................................................................................36
3.19. Placing a Speed Dial Call.............................................................................37
3.20. Using Multiple Lines.....................................................................................37
3.21. Using Multiple Calls......................................................................................39
4. Using Advanced Features......................................................................40
4.1. Login Web UI................................................................................................40
4.2. Changing the User’s Password....................................................................40
4.3. Viewing Phone Information on Web User Interface......................................41
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MOCET IP3062 Professional IP Phone User Guide
4.4. Configuring Phone Settings..........................................................................41
4.5. Managing Programmable Keys....................................................................43
4.6. Configuring SIP Line Settings.......................................................................44
4.7. Configuring System Settings........................................................................44
4.8. Managing EDM.............................................................................................45
4.9. Managing Phonebook...................................................................................45
4.9.1. Private Phonebook................................................................................45
4.9.2. Public Phonebook .................................................................................45
4.9.3. LDAP Directory......................................................................................45
4.10. Placing a Call from the Private Phonebook..................................................46
4.11. Sending an Instant Message (IM).................................................................46
5. Using Advanced Call Features..............................................................47
5.1. Centralized Conferencing (for Broadsoft PBX).............................................47
5.2. Call Waiting..................................................................................................47
5.3. Intercom Call ................................................................................................47
5.3.1. Answering an Intercom Call ..................................................................47
5.3.2. Placing an Intercom Call .......................................................................47
6. Phone Firmware Upgrade ......................................................................49
7. Using USB Devices with Your Phone...................................................50
7.1. USB Keyboard..............................................................................................50
7.2. USB Memory Dongle....................................................................................50
7.3. USB WLAN Dongle......................................................................................51
8. Troubleshooting......................................................................................52
9. Glossary...................................................................................................53
9.1. Acronyms .....................................................................................................53
9.2. Terminology..................................................................................................54
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MOCET IP3062 Professional IP Phone User Guide
About this Guide
This guide explains how to use the basic features of your new IP3062 phone. Not all
features listed are available by default. Contact your system or network administrator to
find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to
the IP3062 Professional IP Phone Administrator Guide.
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MOCET IP3062 Professional IP Phone User Guide
Overview
The MOCET IP3062 Professional IP Deskphone has more features than the lower cost
IP3032 Standard IP Deskphone. The following table highlights the differences between the
two phones:
Features IP3032 IP3062
Appearance
LCD 128 x 32 pixels 128 x 64 pixels
Physical line keys 2 keys 4 keys
10M/100M Ethernet 1 port: LAN 2 ports: LAN , PC
Programmable keys 8 keys 16 keys
Headset connector No Yes
Headset button No Yes
Line switch button Yes No
USB Type A Port No Yes
USB Mini b Port No Yes
EDM Port No Yes
AC adaptor 5V/ 550mA 5V/ 2A
Voice Codec G.711 (A-law/Mu-law)
G.729A/B
G.711 (A-law/Mu-law)
G.729A/B
G.722
Audio quality Narrow Band HD
Multiple call appearances Up to 8 call appearances Up to 16 call appearances
Conference Up to 3-party Up to 5-party
Accessories No
IP-EDMX (up to 2pcs)
Dedicated USB Wi-Fi adapter
USB keyboard
USB storage dongle
USB hub
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MOCET IP3062 Professional IP Phone User Guide
1. Introduction
The MOCET IP3062 Professional IP phone is an easy-to-use high quality desk phone with
many advanced features including support for secure calling with trusted layer security
(TLS) and Secure Real-time Transfer Protocol (SRTP), a built-in IP Security (IPSEC)
virtual private network (VPN) client, and instant messaging capabilities. Utilizing a next
generation capacitive touch sensitivity panel design, the IP3062 supports up to four
simultaneous lines and can be positioned in multiple tilt angles and has a wall mount
option, and has a built-in two port 10/100 Ethernet switch with automatic support for power
over Ethernet (PoE). The IP3062 has 16 programable buttons and can be configured
through the simple built in menus displayed on the blue backlit LCD or from the phone’s
web user interface. The IP3062 can be automatically provisioned from a local or Internet
based server using the built-in MOCET auto-provisioning system and management
protocols.
The IP3062 IP Phone supports many advanced features including 5-way on-phone
conferencing, can transfer and receive calls using industry-standard SIP protocols, and
can provide built-in music-on-hold (MoH) over IP network. The IP3062 is interoperable with
a wide range of SIP services and servers including those based on Metaswitch™,
Broadsoft™, Freeswitch™ and Asterisk™. Therefore, the IP3062 can be deployed and
used anywhere there is a suitable local area network (LAN) with Internet access and a
local or remotely hosted SIP server. Since it is a stand-alone and “always-on” device, it
does not require connection to a computer for it to work.
In addition, the IP3062 has a large LCD display to show all calls in progress at once and
supports HD audio through the use of the G.722 wideband codec, has a dedicated
external headset port, USB 2.0 host type A and Mini type B ports, and an Extended Dial
Module port. These functions make the IP3062 a more powerful and flexible IP phone to
meet the demands of a busy professional user.
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MOCET IP3062 Professional IP Phone User Guide
1.1.Phone Features and Specifications
yComplete VoIP and networking protocol support
yRich supplementary call services and phone features
yHD acoustic hardware design for handset and speakerphone
yG.722 wideband audio codec support
y4 SIP Lines with 16 call appearances
yBuilt-in two port 10/100 Ethernet switch
y5-way on-phone conferencing
y16 programmable keys with LEDs
yInteroperable with Asterisk, Freeswitch, Metaswitch and Broadsoft
yAuto-provisioning, remote management and security enhancements
y802.11n Wi-Fi connection through an external Wi-Fi adapter
yExternal extended dial module to extend programmable keys
1.2.Requirements
The IP3062 IP Phone requires the following environments:
yCompatible SIP-based IP PBX system or Internet-based hosted SIP service account
yEthernet/Fast Ethernet LAN (10/100 Base-T)
1.3.Installation and Setup
The IP3062 can support three different tilt angles of 60°, 51°, and 30°(see below).
1.3.1. Attaching the Stand to the Phone
After unpacking the box, attach the stand to the IP3062 phone first. Below this paragraph
we illustrate an example below of 60° angle install ation with the stand. There are three
sets of “antlers” on the top of the stand (named 1, 2 and 3) and there are three sets of
mounting slots on the back of the phone (named A, B and C). See the illustration below.
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MOCET IP3062 Professional IP Phone User Guide
The procedures for attaching the stand to the phone are as follows :
Step c: Place the main body of the IP3062 face down on your lap or a firm sofa;
Step o: First snap the “2nd” antler into the slot “B” hole;
Step p: Then snap the “3rd” antler into the slot “C” hole (it may take a bit of pressure,
but when it locks in place, you will hear a click and the stand will not wiggle
on the phone.)
For other stand angle, such as 51°and 30°, please refer to the Installation Combination
Table below to find correct slots and correct antlers to use.
CAUTION Snapping the slot “B” hole with the antler of stand first is the most
important step for a smooth installation. The product sticker on stand
should be facing inward towards the phone. When a stand is installed at 60°or 30°, you
can rotate the stand between 30°and 60°quickly wi thout pulling the antler in the slot B out.
1.3.2. Detaching the Stand from the Phone
To remove the stand from the IP3062 phone, follow the procedures below (we are using a
60°stand as an example):
Step c: Place the main body of the IP phone face down in your lap or a firm sofa;
Step o: Press with one hand on the back of the IP phone and firmly pull the the
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