Moneris Go Plus User manual

1
Moneris® GoPlus
Integrated
Getting Started Guide
Documentation Version: 1.0
Documentation Date: September 21, 2023

Moneris Go Plus Integrated: Getting Started Guide 2
Contents
Document Control ........................................................................................................3
Introduction .................................................................................................................4
Moneris Go Plus features ...........................................................................................................................4
Before getting started ................................................................................................................................4
Moneris Go Plus hardware checklist ...........................................................................................................5
Installing the Hardware ................................................................................................7
Diagram of the front of the Moneris Go Plus ...............................................................................................7
Diagram of the back of the Moneris Go Plus................................................................................................7
Connecting the charger to the Moneris Go Plus...........................................................................................8
Connecting the optional charging base to the Moneris Go Plus....................................................................8
Communication ..........................................................................................................10
Preparing your firewall (Wi-Fi communication) .........................................................................................10
Configuring the Moneris Go Plus Integrated App ........................................................11
Installing an application to your terminal..................................................................................................11
Open the Launcher Application.................................................................................................................13
Configure Cloud and Direct .......................................................................................................................13
Accessing Integrated app settings .............................................................................................................17
Enabling Wi-Fi ..........................................................................................................................................19
Password rules.........................................................................................................................................19
Setting up and using the Communication Base ...........................................................20
Connect the power...................................................................................................................................20
Connect the Ethernet cable ......................................................................................................................20
Pair multiple terminals to one base .................................................................................................................25
Maintenance and Care................................................................................................29
Power off the terminal .............................................................................................................................29
Restart the terminal .................................................................................................................................29
Terminal Care and Cleaning ......................................................................................................................30
Troubleshooting .........................................................................................................31
Merchant and Integrator Support...............................................................................32

Moneris Go Plus Integrated: Getting Started Guide 3
Document Control
Rev.
Date
Summary of changes
1.0
21-September-2023
Moneris Go Plus Integrated Getting Started Guide

Moneris Go Plus Integrated: Getting Started Guide 4
Introduction
The Moneris Go Plus is a smart solution with cloud integration intended for your point-of-sale application.
Use this guide to:
Set up the hardware
Configure the application and communication settings
Synchronize the terminal with the Moneris host
Troubleshoot if needed
Moneris Go Plus features
Key features include:
PCI security for card entry (PCI PTS v6)
Multiple card readers:
ointegrated magnetic stripe
ointegrated chip
odigital wallet
oembedded contactless reader
Front camera (fixed focus, code scanning, 2MP)
Rear camera (auto focus, flash, code scanning, 8MP)
6-inch colour/capacitive multi-touch
Thermal receipt printer
Before getting started
Make sure you have received these items:
Hardware
A set of Moneris test cards
Note: Not applicable for production - QA
Account credentials for test or production including:
oMerchant ID
oTerminal ID
Go Portal account for test or production (refer to Go Portal account creation). For National customers
please refer to your Client Consultant.

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Environment Account credentials
Test Merchant ID (MID) consisiting of 13 numeric digits beginning with 0030.
Terminal ID (TID) consisting of 8 characters beginning with A2.
Production Merchant ID (MID) consisiting of 13 numeric digits beginning with 0030.
Moneris terminal ID consisting of 8 characters beginning with A2.
If anything is missing, contact your Moneris Client Consultant for assistance with ordering equipment and setting
up the related test account(s).
Moneris Go Plus hardware checklist
Make sure you have received all the hardware required to install the terminal.
Item
Description
Integrated terminal
USB Type-C charging cable and AC Adapter

Moneris Go Plus Integrated: Getting Started Guide 6
Item
Description
Charging base

Moneris Go Plus Integrated: Getting Started Guide 7
Installing the Hardware
Diagram of the front of the Moneris Go Plus
Use this diagram to get familiar with the interfaces and ports located in the front of the Moneris Go Plus.
Diagram of the back of the Moneris Go Plus
Use this diagram to get familiar with the interfaces and ports located on the sides
and back of the Moneris Go Plus.
Label Hardware Element Function
A
Printer
Prints receipts and reports.
B Contactless reader Reads card information when a card is
tapped.
C Front camera
Scans QR codes on a receipt to help you
find a transaction to refund, void, or reprint
receipts.
D Magnetic stripe
reader
Reads card information when a card is
swiped.
E Touch screen
display
Displays information and allows you to
enter information by touching the screen.
F Chip card reader Reads card information when a chip card is
inserted.
Label Hardware Element Function
G Rear camera
Scans QR codes on a receipt to help you find
a transaction to refund, void, or reprint
receipts.
H Metal contacts Connects the terminal with the optional
charging base.

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Connecting the charger to the Moneris Go Plus
1. Unfold the charging cable.
2. Insert the micro-USB connector into the USB port on the left side
of the terminal.
3. Make sure the AC adaptor is connected to the other end of the
charging cable. Plug the AC adaptor into a working electrical
outlet.
Note: Use a power bar to avoid electrical surges.
4. The terminal displays the charging screen.
a. Wait for the battery charging icon to display. This indicates
that the terminal is receiving power and the battery is
charging.
b. Continue charging the terminal during the rest of the setup
procedures.
Connecting the optional charging base to the Moneris Go Plus
5. Unfold the charging cable.

Moneris Go Plus Integrated: Getting Started Guide 9
6. Insert the USB connector into the USB port in the back of the
base.
7. Make sure the AC adaptor is connected to the other end of the
charging cable. Plug the AC adaptor into a working electrical
outlet.
Note: Use a power bar to avoid electrical surges.
8. Dock the terminal on the base. Ensure the terminal fits securely
over the two prongs on the base.
9. The terminal displays the charging screen.
a. Wait for the battery charging icon to display. This
indicates that the terminal is receiving power and the
battery is charging.
b. Continue charging the terminal during the rest of the
setup procedures.

Moneris Go Plus Integrated: Getting Started Guide 10
Communication
To set up the Moneris Go Plus, the terminal must have internet access and be able to communicate with
Moneris. This is made possible through the included SIM and cellular capabilities. If you wish to use Wi-Fi to
connect the Moneris Go Plus to your network, you can do so during the application setup (4.0 Configuring the
Moneris application).
Preparing your firewall (Wi-Fi communication)
Please refer to Merchant Network Readiness Checklist

Moneris Go Plus Integrated: Getting Started Guide 11
Configuring the Moneris Go Plus Integrated App
To use the Cloud or Direct integration mode, you need to download the Go Integrated application from
the AppStore. The Go Launcher application can be used to select a default Moneris application to launch
on start up.
Follow each section below to download applications, configure the Integrated application (for Cloud or
Direct) and to modify communication settings as needed.
Installing an application to your terminal
Follow the instructions below to install and launch your application choice on your terminal.
1. Tap on the AppStore icon from the terminal home screen.
The AppStore will launch and display all available applications.
2. From the available applications, tap the application icon you wish to
install.

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3. Tap on INSTALL to begin the installation process.
It will take a few moments to complete the installation to your
terminal.
Once the application is installed, the screen will change the status to
INSTALLED with a green check mark.
4. Tap on the X on the top right corner of the screen to exit the
application.
The application icon is now available on your terminal home screen.
5. You will need to work with your application provider to obtain
instructions on how to configure and use the application.

Moneris Go Plus Integrated: Getting Started Guide 13
Open the Launcher Application
Ensure the Go Integrated application is downloaded from the AppStore.
1. From the main screen on your terminal, locate the Launcher icon.
2. Wait while the sync process on your Moneris Go Plus terminal begins.
3. Proceed to next section Configure Cloud and Direct.
Configure Cloud and Direct
The Laucher application will continue the sync process for a few seconds. Then the application is ready to
continue.
1. Select Go Integrated from the dropdown menu.
Note: The default selection is Moneris Go.
Tap Launch App to proceed.

Moneris Go Plus Integrated: Getting Started Guide 14
3. Tap Go to begin configuring your Moneris Go application.
4. Tap English or Français to select language for the initial integrated setup.
Note: This screen is used (by the technician) to setup the language for the
initial integrated setup only.

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5. Tap English or Français to select the language for the integrated Moneris Go
Plus terminal to communicate with Moneris.
6. Select the communication settings:
Operational mode: Choose between Direct or Cloud
Note: The default option is Disabled.
•Direct will display Port default value of 1180
Note: An error message is displayed for an invalid Port number
between 0 and 1179.
Print on ECR:Toggle between On or Off
Note: Cardholder choice should be enabled in Receipts settings.
•On will not print a physical receipt when cardholder selects print
•Off will print a physical receipt when cardholder selects print
Note: The ECR will always receive transaction response.
Wi-Fi: Tap Dynamic or Static IP Address for ECR connection
Note: You may need to configure these features in the Android setup
then return to this screen to continue.
Note: If terminal has internet connection, IP Address will be displayed
below in green.
Ethernet: Tap Dynamic or Static IP Address for ECR connection
Note: If terminal has internet connection, IP Address will be displayed
below in green.
Tap Save to accept the terminal language and integrated setup
configuration.

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7. Wait while the sync process begins to retrieve the Moneris Merchant ID.
Note: If the sync process is not successful, “Account not activated”
message appears to contact Moneris support.
8. Tap on the Merchant ID field.
Enter your Merchant ID number received from TMS.
Note: 0030 is prepopulated in the field.
Note: You will have only three attempts to enter the Merchant ID.
Tap OK [O].
9. Wait while the sync process completes to sync with the Moneris host.
Note: If the sync process is not successful, “Sync with Moneris failed”
message appears. Tap Retry, this will take you back to the communication
settings.

Moneris Go Plus Integrated: Getting Started Guide 17
10. Tap Go to continue to the integrated mode idle screen.
Accessing Integrated app settings
Follow the instructions below to continue with the integrated mode.
1. From the integrated mode idle screen, swipe inward from the left side of
the screen to access settings.

Moneris Go Plus Integrated: Getting Started Guide 18
2. Select Settings and enter the default passcode
a. For QA: 123456
b. For Production: 212324
Note: passcodes will be modifiable in Go Portal in a future update
3. From this screen you can access the integrated app setup options to change
your integration mode and more.

Moneris Go Plus Integrated: Getting Started Guide 19
Enabling Wi-Fi
This section explains how to enable Wi-Fi communication on the Moneris Go Plus as part of the software
configuration. It follows on from the communication settings in step 6 above. When you tap Wi-Fi in the
communication settings, the Android settings appear for Wi-Fi.
1. Press and hold the power button until you see the menu on the right side of the screen, then tap Base.
The terminal displays a list of the available Wi-Fi networks.
Note: If no networks populate immediately, Wi-Fi may have been turned off and will turn on
automatically after a few seconds.
2. Tap the network to which you want to connect.
The password screen appears.
3. Enter the Wi-Fi password and tap Connect.
Note: There is a 16-character Wi-Fi password limit.
Password rules
Follow these password rules to maintain the security of your device. Passwords that violate any of these rules
will not be accepted by the Moneris application.
Length 8 to 16 characters
Composition At least 1 number, 1 alpha character, and 1 non-alphanumeric character
Repeating
characters
No more than two repeating characters. For example, 22 is acceptable but 222 is
not.
Avoid common
sequences
Avoid sequences like 123 or abc that are easy to guess. For example, 12 is
acceptable but 123 is not. Ab is acceptable but abc is not.

Moneris Go Plus Integrated: Getting Started Guide 20
Setting up and using the Communication Base
Use the optional communication base (if you have it) when there is a weak cellular signal on your terminal.
The communication base enables the terminal to communicate with Moneris using your Ethernet
connectivity.
Disclaimer: Terminal needs to be used near the communication base. The further away the terminal is from
the communication base, will degrade the functionality of the communication base.
Connect the power
1. Unfold the charging cable.
2. Connect the charging cable to the power adaptor.
3. Then turn the communication base upside down and connect the
power adaptor cable to the power port in the back of the
communication base.
4. Make sure the AC adaptor is connected to the other end of the
charging cable. Plug the AC adaptor into a working electrical outlet.
Note: Use a power bar to avoid electrical surges.
Connect the Ethernet cable
1. Uncoil your Ethernet cable; both ends of the cable will look the
same.