Moneris PAYD Pro e355 User manual

Setting up Your e355
for Android™
10/17

For more information
and assistance:
Web: getpayd.com/paydpro/support
Email: [email protected]
Toll-free: 1-855-423-PAYD (7293)
Record your Moneris® merchant ID here:
____________________________________

1
Contents
Introduction ................................................................................................2
Before you get started ..............................................................................3
Learning about e355 basics ....................................................................4
Pairing a new e355 with your mobile device: Bluetooth................5
Pairing a new e355 with your mobile device: Wi-Fi.......................14
Using the e355: best practices .............................................................29
Things to do before starting a PAYD Pro transaction 29
Staying within communication range 29
Communication status indicators 29
Powering on the e355 30
Conserving e355 battery power 30
Maintaining battery charge/powering off the e355 31
e355 keyboard: entering numbers, letters, and special characters 32
Merchant support....................................................................................33

2 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
Introduction
PAYD Pro allows you to accept Interac® Debit and credit payments right on
your mobile device, just about anywhere your business takes you.
This guide provides instructions on how to pair a Moneris e355 PIN Pad with
an Android mobile device (referred to as "mobile device" or "device").
Note: For instructions on how to use PAYD Administration to manage your
PAYD Pro store and any other registered account users, refer to the Using
Moneris® PAYD Administration guide (visit getpayd.com/paydpro/support to
download a copy).

3
Before you get started
1. Ensure that you have the following components:
A mobile device that supports Bluetooth® and/or Wi-Fi connectivity.
Note: If you want to pair the e355 via Wi-Fi, ensure that you have
access to a secure (non-public) Wi-Fi network using WPA2 encryption.
e355 and USB charging cable (provided in your welcome kit).
Note: You will be required to plug this cable into a powered USB
port (e.g., on a computer).
The e355's terminal ID (also known as the "PIN Pad ID"), which is an
eight-digit alpha-numeric code starting with "E1" (e.g., "E1012345")
that is printed on a label affixed to the underside of the e355.
Important! You will be required to refer to this terminal ID during
the setup procedures.
2. Ensure that you have your PAYD employee ID (username), store ID, and
password.
If you do not have the required components and IDs, please contact
us: call 1-855-423-PAYD (7293) or email [e-mail].
3. Visit Google Play™, and download/install the latest version of the PAYD
App onto your mobile device.
4. Confirm that the PAYD App is closed so that it is not running in the
background on your mobile device.
5. Proceed to Learning about e355 basics on page 4.

4 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
Learning about e355 basics
1. Familiarize yourself with the key elements of the e355:
Label
Description
1
Charge indicator light (right side of the e355)
2
Micro-USB port (right side of the e355)
Plug the USB charging cable here.
3
Cancel key (red)
Clear a displayed message, or cancel a transaction.
Power off the e355 (press and hold down
until the e355 beeps and starts to power off).
4
Correct key (yellow)
Clear data entered on the e355.
5
OK/Enter key (green)
Submit data or acknowledge a message on the e355.
Power on the e355 (press and hold down until the
e355 starts to power on).
6
Chip Reader (slot at the bottom of the e355)
Insert debit/credit chip cards into the slot.
7
Display Screen/Contactless Reader
To do contactless transactions, tap/wave debit/credit
cards over the screen.
8
Magnetic Stripe Reader (slot along the top of the e355)
Swipe debit/credit cards in the slot.
9
Contactless Reader Indicator (lights up during transactions)
2. Once you have familiarized yourself with the e355, follow the setup
procedures for instructions on how to pair the e355 with your mobile
device:
To pair the e355 via Bluetooth, proceed to page 5.
To pair the e355 via Wi-Fi, proceed to page 14.
1
2
3
4
5
6
7
8
9

5
Pairing a new e355 with your
mobile device: Bluetooth
Follow the steps below to pair and initialize the e355 via Bluetooth.
Important! Before you begin this setup procedure, ensure that the PAYD App
is closed so that it is not running in the background on your mobile device.
1. Power on the e355
a. Plug the small end of the USB charging cable into the micro-USB port on
the e355 (see page 4).
Important! Use the USB charging cable provided with the e355.
Failure to do so may affect the operability of or cause damage to the
e355.
b. Plug the other end of the USB charging cable into a powered USB port
(e.g., on a computer).
Note: Leave the USB charging cable connected to the e355 for the
remainder of the e355 setup procedures.
c. Wait while the e355 powers on.
d. When the "LANGUAGE/LANGUE" screen
displays, proceed to step 2 (Ready your
mobile device for Bluetooth pairing) on
page 6.
SELECT / CHOISIR
LANGUAGE/LANGUE
1 - ENGLISH
2 - FRANCAIS
1

6 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
2. Ready your mobile device for Bluetooth pairing
a. Power on the mobile device with which you want to pair the e355.
b. Ensure that Bluetooth is turned on, the mobile device is discoverable,
and its Bluetooth settings screen is displayed.
Note: If the mobile device has ever been paired with a different e355 or
another type of PIN Pad, ensure that the mobile device does not continue
to retain the older PIN Pad's terminal ID in its Bluetooth memory (i.e., if
necessary, un-pair the older PIN Pad from the mobile device so that it
forgets the terminal ID).
c. Place the mobile device beside the e355 with which you want to pair it.
d. Proceed to step 3 (Configure the e355 for Bluetooth communication)
below.
3. Configure the e355 for Bluetooth communication
a. On the "LANGUAGE/LANGUE" screen,
press the 1key (ENGLISH).
SELECT / CHOISIR
LANGUAGE/LANGUE
1 - ENGLISH
2 - FRANCAIS
b. When the "TERMINAL SETUP" screen
displays, press the 1key
(Communication).
TERMINAL SETUP
1 - Communication
2 - Information
3 - Reboot PED
4 - Factory Defaults
c. When the "COMMUNICATION" screen
displays, press the 1key (PAYD Family).
SELECT
2-POSPAD
COMMUNICATION
1-PAYD Family
3-Moneris Cloud
2
3

7
d. When the "ECR CONNECTION" screen
displays, press the 2key (Bluetooth).
ECR CONNECTION
2 - Bluetooth
3 - Sled
1 - WiFi
4 - USB
e. When the "ECR OS" screen displays, press
the 2key (Android).
SELECT
ECR OS
1 - iOS
2 - Android
f. When the "Bluetooth" screen displays,
proceed to step 4 (Pair the e355 with your
mobile device via Bluetooth) on page 8.
Bluetooth
Ad d de vi ce
Man age de vices
5
2

8 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
4. Pair the e355 with your mobile device via Bluetooth
a. On the "Bluetooth" screen, press the
green key (Add device).
Bluetooth
Ad d de vi ce
Man age de vices
5
2
b. Wait while the e355 searches for devices
with which to pair.
Searching for devices
Add device
c. When the "Add device" screen displays,
scroll to your mobile device name, and
press the green key to select it.
Add device
< mob ile de vice A >
< Your mobile device name >
< mob ile de vice C >
5
2
d. When the "Pair device" screen displays,
press the 3key (Yes).
Pair with <Your mobile device name >?
Pair device
Ye sNo
?
3
1
e. When the "Pairing" screen displays, wait
while the passkey/code is generated.
Try to pair with device
Pairing
f. When the "Please compare" screen
displays, note the six-digit passkey/code.
Please compare 000000
Please compare
Ye sNo
?
3
1
4
Note: To scroll up, press the 2 key; to scroll
down, press the 5key. If your mobile device
name is not listed, press the yellow
key, and go back to step 4a.

9
g. On the mobile device, wait for the "Bluetooth Pairing Request" popup to
display (this popup will also include a six-digit passkey/code).
h. Compare the passkey/code on the e355 and the passkey/code on the
mobile device. If the passkeys/codes are identical, go to the next step.
i. On the mobile device's "Bluetooth Pairing Request" popup, tap Pair
(OK or Connect).
j. On the e355's "Please compare" screen,
press the 3key (Yes).
Please compare 000000
Please compare
Ye sNo
?
3
1
k. When the "Paired" screen displays, press
the green key (OK).
Pairing established
Paired
OK
l. When the "REBOOT TERMINAL" screen
displays, wait while the e355 reboots.
TERMINAL WILL BE
REBOOTED...
PLEASE WAIT
REBOOT TERMINAL
m. Proceed to step 5 (Confirm that your mobile device is successfully paired
with the e355) on page 10.

10 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
5. Confirm that your mobile device is successfully paired with
the e355
a. When the "WELCOME/BONJOUR" screen
displays, go to the next step.
Note: The clock time ("hh:mm AM/PM") at
the top of the e355 screen will be
synchronized to the correct time when you
initialize the e355. To conserve power, the
e355's screen may dim, and/or display
"Moneris BE PAYMENT READY", or turn off
completely. If this happens, simply continue
the setup steps as instructed.
WELCOME / BONJOUR
hh:mm AM/PM AA%
b. On your mobile device's Bluetooth settings screen, locate the e355's
eight-digit terminal ID, which displays with the prefix "e355-" as in
"e355-E1012345".
Note: The e355's terminal ID (e.g., "E1012345") is also printed on a label
affixed to the underside of the e355.
c. On your mobile device's Bluetooth settings screen, confirm that the
terminal ID is shown as a "Connected" or "Paired" device.
d. Proceed to step 6 (Initialize the e355 via Bluetooth) on page 11.
5

11
6. Initialize the e355 via Bluetooth
a. From your mobile device's home screen, tap the PAYD icon ( ) to
launch the PAYD App.
If the "Terms of Use" screen displays, read the terms, and tap the
I Agree button.
If at any time a PAYD App requests permission to access data from
your mobile device (e.g., location, microphone, or contacts data),
allow the PAYD App to access the data.
b. When the PAYD sign-in screen displays, sign into the PAYD App.
If at any time the "Pinpad has been successfully connected" popup
displays, tap the OK button to continue.
c. In the PAYD App, start on the "Settings" screen.
Note: If another screen is displayed, tap , and then tap Settings.
d. Tap Pinpad.
e. Tap the Bluetooth button if it is not
already selected.
f. When the "Terminal ID:" line item displays
the e355's terminal ID (e.g., "E102345"), go
to the next step.
Note: The terminal ID starts with the
prefix "E1" and is also printed on a label
affixed to the underside of the e355.
g. Tap the Initialize Pinpad button.
h. Wait while the PAYD App attempts to
communicate with the e355
(for a very brief period, the e355 displays
the "CONNECTED TO BT <Your mobile
device name >" screen).
CONNECTED TO
BT < Your mobile device name >
< Your mobile device name > AA%
6

12 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
i. When the e355 displays the "PLEASE WAIT"
screen, wait while the e355 initializes.
Note: During this period, the PAYD App
displays the "Initializing Pinpad. This may
take a few minutes" screen.
PLEASE WAIT
j. When the PAYD App displays the "Initialization was successful. Pinpad
is ready to use" popup, tap the OK button to continue.
k. When the e355 displays the
"WELCOME/BONJOUR" screen, go to the
next step.
Note: To conserve power, the e355's screen
may dim, and/or display "Moneris BE
PAYMENT READY", or turn off completely. If
this happens, simply continue the setup
steps as instructed.
WELCOME / BONJOUR
hh:mm AM/PM AA%
l. In the PAYD App, tap to return to the main menu, and then
tap Sign Out.
m. Proceed to step 7 (Charge the e355's battery to full capacity) on page 13.

13
7. Charge the e355's battery to full capacity
a. Leave the USB charging cable plugged into the e355 and the external
power source until the e355's battery has reached optimum charge: at
least 90%. (If the USB charging cable is not connected to the e355,
connect it now.)
Note: It may take up to 3 hours to reach optimum charge depending
on the battery's current charge status. The orange light above the micro-
USB port will blink continuously while the battery is charging.
Note: The battery charge indicator displays on the e355's
"WELCOME/BONJOUR" screen. If the e355 screen backlight is dim, and/or
"Moneris BE PAYMENT READY" displays, or the backlight turns off
completely during charging, simply press the green key to return
to the "WELCOME/BONJOUR" screen.
Important! Use the USB charging cable provided to work with the
e355. Failure to do so may affect the operability of or cause damage to
the e355.
b. Once the battery has reached optimum
charge (at least 90%), you may disconnect
the USB charging cable.
WELCOME / BONJOUR
hh:mm AM/PM 90%
c. The e355 is now ready to process PAYD Pro transactions.
For useful tips and recommendations on how to maintain your e355,
proceed to Using the e355: best practices on pages 29 to 31.
7

14 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
Pairing a new e355 with your
mobile device: Wi-Fi
Follow the steps below to pair and initialize the e355 via Wi-Fi.
Important! Before you begin this setup procedure, ensure that the PAYD App
is closed so that it is not running in the background on your mobile device.
1. Power on the new e355
a. Plug the small end of the USB charging cable into the micro-USB port on
the new e355 (see page 4).
Important! Use the USB charging cable provided with the e355.
Failure to do so may affect the operability of or cause damage to the
e355.
b. Plug the other end of the USB charging cable into a powered USB port
(e.g., on a computer).
Note: Leave the USB charging cable connected to the e355 for the
remainder of the e355 setup procedures.
c. Wait while the e355 powers on.
d. When the "LANGUAGE/LANGUE" screen
displays, proceed to step 2 (Ready your
mobile device for Wi-Fi pairing) on page 15.
SELECT / CHOISIR
LANGUAGE/LANGUE
1 - ENGLISH
2 - FRANCAIS
1

15
2. Ready your mobile device for Wi-Fi pairing
a. Power on the mobile device with which you want to pair the e355.
b. Determine which is the network that you want to use to pair the e355
with the mobile device:
If you want the mobile device to connect an external Wi-Fi network,
configure the mobile device to connect to the network.
Note: In the upcoming steps, you will be instructed to configure the
e355 to connect to the same Wi-Fi network as the mobile device.
Important! Do not attempt to configure the e355 to connect to a
public Wi-Fi network.
If you want the e355 to connect to the mobile device's personal
Wi-Fi hotspot, generate the hotspot from the mobile device now.
c. Place the mobile device beside the e355 with which you want to pair it.
d. Proceed to step 3 (Configure the e355 for Wi-Fi communication) below.
3. Configure the e355 for Wi-Fi communication
a. On the "LANGUAGE/LANGUE" screen,
press the 1key (ENGLISH).
SELECT / CHOISIR
LANGUAGE/LANGUE
1 - ENGLISH
2 - FRANCAIS
b. When the "TERMINAL SETUP" screen
displays, press the 1key
(Communication).
TERMINAL SETUP
1 - Communication
2 - Information
3 - Reboot PED
4 - Factory Defaults
2
3

16 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
c. When the "COMMUNICATION" screen
displays, press the 1key (PAYD Family).
SELECT
2-POSPAD
COMMUNICATION
1-PAYD Family
3-Moneris Cloud
d. When the "ECR CONNECTION" screen
displays, press the 1key (WiFi).
ECR CONNECTION
2 - Bluetooth
3 - Sled
1 - WiFi
4 - USB
e. When the "WiFi" screen displays, create a
profile for the Wi-Fi network to which
you want the e355 to connect:
To manually enter the Wi-Fi network
name (SSID), proceed to step 4
(Create a Wi-Fi network profile on the
e355: manually entering the SSID) on
page 17.
To scan for the Wi-Fi network name
(SSID), proceed to step 5 (Create a Wi-
Fi network profile on the e355:
scanning for the SSID) on page 19.
Note: Use the scan option only if
you are certain that the desired Wi-Fi
network is broadcasting its SSID.
WiFi
5
2W iFi Sc anNe w 31

17
4. Create a Wi-Fi network profile on the e355: manually
entering the SSID
a. On the "WiFi" screen, press the 1key
(New).
Note: If you have already configured a
Wi-Fi network profile, it will be listed on
this screen.
WiFi
5
2WiFi ScanNe w 31
b. When the "View/Edit" screen displays,
press the green key (SSID).
View/Edit
5
2Save 3
SSID
Wi-Fi Password
c. When the "SSID" screen displays, enter
the name/SSID of the Wi-Fi network to
which you want the e355 to connect, and
press the green key (OK).
Note: This parameter is case sensitive.
To enter small/capital letters and special
symbols, see page 32.
SSID
< SSID
OK
+
No value entered
d. When the "View/Edit" screen displays,
press the 5key to scroll to Wi-Fi
Password, and then press the green
key.
View/Edit
5
2Save
SSID
< Your Wi-Fi network SSID >
Wi-Fi Password
5
23
e. When the "WiFi Password" screen
displays, enter the password of the Wi-Fi
network to which you want the e355 to
connect, and press the green key
(OK).
Note: This parameter is case sensitive.
To enter small/capital letters and special
symbols, see page 32.
Enter Password
< Wi-Fi Password
OK
+
No value entered
4

18 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
f. When the "View/Edit" screen displays,
press the 3key (Save).
View/Edit
5
2Save
SSID
< Your Wi-Fi network SSID >
Wi-Fi Password
5
23
g. When the "Configure Interface" screen
displays, wait while the e355 applies the
network settings.
In progress
Configure Interface
h. When the "Accepted" screen displays,
press the green key (OK).
Press OK to continue
Accepted
OK
i. Wait while the e355 establishes its
connection to the Wi-Fi network (during
this period, the "WELCOME/BONJOUR
NOT CONNECTED" screen displays).
WELCOME / BONJOUR
NOT CONNECTED
hh:mm AM/PM AA%
j. When the "CONNECTED TO Wi-Fi < Your
Wi-Fi network SSID >" screen displays, go
to the next step.
Note: Your Wi-Fi network SSID and the
e355's IP address (e.g., "987.654.3.21")
display on the screen.
CONNECTED TO
Wi-Fi < Your Wi-Fi network SSID >
987.654.3.21
< Your Wi-Fi network SSID > AA%
k. When the "WELCOME/BONJOUR" screen
displays, proceed to step 6 (Confirm that
the e355 is connected to the Wi-Fi
network) on page 21.
WELCOME / BONJOUR
< Your Wi-Fi network SSID > AA%