Moneris iCT250 Installation and operating instructions

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This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither
Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or
make any representation regarding the use or the results of the use of the information, content and materials contained in this
guide in terms of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, your Moneris UnionPay
International Merchant Agreement and/or your INTERAC Merchant and Terminal Agreement (collectively the “Merchant
Agreements”), as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures
are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s)
for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/manuals.
iCT250-UYT-E (12/15)
(12/15)
Moneris® iCT250
USING YOUR
TERMINAL

1
Contents
Moneris iCT250 4
Terminal keys 5
Optional external PINpad 6
General guidelines for the iPP320 PINpad 6
Card types 7
Cardholder verification 8
Cardholder verification methods (CVM) 8
Cardholder verification limit 9
Card entry options 10
Insert: Chip cards 10
Swipe: Magnetic stripe cards 10
Wave/Tap: Contactless cards 11
Contactless Transaction Limit (CTL) 11
Manual card entry 12
Transactions 13
General guidelines 13
Admin code shortcuts 14
Purchase [100] 14
Partially Approved Purchase 15
Refund [101] / VOID–Purchase [106] / VOID–Refund [107] 15
Pre-Authorization [102] 16
Cheque Authorization [105] 16
Advice using Sequence Number [103] / Force Post [103] 17
Advice List [109] 17
Balance Inquiry [110] 18
Record your Moneris merchant ID here:
Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450

32 USING YOUR TERMINAL: MONERIS® ICT250
Prompts without tip entry 19
Merchant prompts: Purchases/Pre-Auths/Refunds/Voids 19
Merchant prompts: Cheque Authorizations 21
Merchant prompts: Advices/Force Posts 22
Customer prompts on terminal 24
Customer prompts on PINpad 26
Prompts with tip entry 28
Merchant prompts: Purchase with tip entry enabled 28
Customer prompts on terminal: Purchase with tip entry enabled 30
Customer prompts on PINpad: Purchase with tip entry enabled 32
Receipts 35
Signing credit card receipts 35
Reprinting receipts 35
Card masking 35
Contactless transactions 36
Receipt samples 36
Pre-Auth Receipt 36
Original Receipt 36
Partial Approval Receipt 37
Reports 38
Masking on reports 38
Reprint Merchant receipt [66] 38
Clerk Subtotals Report [82] 38
Current Batch Totals Report [99] 39
Merchant Subtotals Report [95] 39
Pre-Auth List [62] 40
Balance Inquiry Report [94] 40
Configuration Report [16] 41
Tip Totals Report [96] 41
Admin functions 42
Logon [02] 42
Logoff [03] 42
Re-Initialization [01] 42
End-of-day process 43
Merchant close 43
System close 44
Troubleshooting 45
Error Messages 45
Equipment issues 49
Need help? 50
Contact us 50
Other resources 50

54 USING YOUR TERMINAL: MONERIS® ICT250
Moneris iCT250
Use this handheld, all-in-one terminal and PINpad to process transactions at the
point of sale (POS).
When prompted, you (and sometimes your customer) will key in information
on the terminal. If your customer is required to key in information, pass the
handheld to the customer. When the customer has finished keying in the
information, retrieve the terminal and complete the transaction.
Terminal keys
1 Function keys
• Move through the menu items on the display.
• Select the option displayed above the key: e.g. if YES displays above the
key, press that key to select YES. If displays above the key, press that
key to scroll up.
• To select an item, scroll through the list until the item is highlighted
(e.g. LOGON vs. LOGON ), and then press the green key.
2 Alpha-numeric keys
• Key in numbers, letters and punctuation (with the Admin key).
3 Admin key
• Go to the MAIN MENU from the READY screen.
• Select letters and punctuation (with alpha-numeric keys).
4 Red Cancel key
• Cancel a transaction.
• Move back one menu at a time.
5 Yellow Correct key / Paper feed key
• Clear displayed data one character at a time.
• Press key (hold down) to advance the receipt paper in the printer.
6 Green OK key
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
7 Printer
• To advance receipt paper, see label 5 above.
8 Keypad
9 Magnetic stripe reader
10 Chip reader
11 Display screen/Contactless reader (internal)
Note: If the terminal’s back light dims (keys lose their bright glow), press any
key. The keys function even if the back light is dimmed.
7
11
9
82
3
4 5 6
10
1

76
If an optional Moneris iPP320 external PINpad is connected to the iCT250
terminal and your merchant account is configured for it, the customer uses the
PINpad to input transaction information when prompted.
General guidelines for the iPP320 PINpad
• When the “CONTINUE ON PINPAD” prompt appears on the iCT250 terminal,
pass the iPP320 PINpad to your customer.
• The customer follows the prompts on the PINpad.
• For contactless transactions, the “TAP CARD” prompt always appears on the
PINpad.
• Keep the terminal in front of you to complete the transaction.
• The PINpad displays “WELCOME/BONJOUR” while in its idle state.
The Moneris iCT250 supports the following card types and formats. These card
types are not mutually exclusive. A single card can include a magnetic stripe, a
chip, and contactless functionality.
Magnetic stripe card
• A card with a magnetic stripe
• The card is swiped on the magnetic stripe reader
Chip card
• A card with a chip
• The card is inserted into the chip card reader
Contactless card
• In this guide, the term “contactless card” includes:
• a card with contactless functionality; supported card brands include: Visa
®
,
MasterCard
®
, American Express
®
, Discover
®
, and Interac
®
.
• a mobile device, such as a smartphone, tablet or smartwatch.
• other contactless-enabled items such as a key fob or a mobile tag.
• The card is tapped on the contactless reader.
• All contactless card formats and any related software are the responsibility
of the cardholder (e.g. downloading a digital app from their financial
institution).
• Cardholders with a mobile device (e.g. smartphone) are responsible for
loading their card information into their digital wallet.
USING YOUR TERMINAL: MONERIS® ICT250
Optional external PINpad Card types
Display screen/
Contactless reader
(internal)
Magnetic
stripe reader
Chip reader

98 USING YOUR TERMINAL: MONERIS® ICT250
Cardholder verification methods (CVM)
Many transactions require cardholder verification. This means your customer
must provide proof that they are the valid cardholder by performing one of the
cardholder verification methods below. The terminal will prompt your customer
(or you) for the appropriate CVM.
When verification is required, follow these general guidelines:
• for a transaction where a card is swiped, the cardholder signs the merchant
copy of the receipt.
• for a transaction where a card is inserted, the cardholder enters their PIN
on the terminal (or on the external PINpad if applicable). In some cases, the
cardholder may need to sign the merchant copy of the receipt.
• for a transaction where a card is tapped, the cardholder signs the merchant
copy of the receipt.
• for a transaction where a mobile device is tapped, the cardholder enters their
passcode on their mobile device. If the cardholder has already entered their
passcode, they will not be prompted again during the transaction.
Cardholder verification Cardholder verification limit
• This is the maximum dollar amount for performing a tapped credit transaction
without cardholder verification.
• To determine the cardholder verification limit for a card, print a Configuration
Report (see instructions on page 41). Look near the end of the report for the
CVM LIMITS section, then look under each card type for the DOMESTIC CVM
LIMIT.
• If the final transaction amount is greater than the limit specified (in the case
of Visa, equal to or greater than) then the cardholder must perform one of the
cardholder verification methods outlined on page 8.
• In most cases, this limit does not apply to:
• Credit transactions where the card is swiped or inserted
• Interac Debit transactions where the card is swiped or inserted
These transactions require cardholder verification regardless of the
transaction amount.

1110 USING YOUR TERMINAL: MONERIS® ICT250
Insert: Chip cards
1. “SWIPE OR INSERT CARD” or “SWIPE/INSERT/
TAP CARD” displays on the terminal or external
PINpad if attached.
2. Either you or the customer inserts the card
into the device’s chip reader.
Note: Unless the device prompts otherwise,
do not swipe a chip card even if the card has
a magnetic stripe.
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the “REMOVE CARD” prompt displays.
Swipe: Magnetic stripe cards
1. “SWIPE CARD” or “SWIPE OR INSERT CARD”
or “SWIPE/INSERT/TAP CARD” displays on the
terminal or external PINpad if attached.
2. Swipe the card on the device’s magnetic stripe
reader.
Note: If the card has a chip and the terminal
or external PINpad if attached is enabled to
read chip cards, the card must be inserted into
the chip reader.
Wave/Tap: Contactless cards
1. “SWIPE/INSERT/TAP CARD” displays on the
terminal or external PINpad if attached.
2. The customer taps their card over the
icon that appears on the display screen.
Note: The customer does not need to enter
a PIN on the terminal or external PINpad.
However, if the customer is using a mobile
device, they may be directed to enter a
passcode on their smartphone or tablet.
3. Note the following:
• Your merchant account must be configured for contactless functionality.
• Only Purchases, Refunds, and Balance Inquiries can be processed using a
contactless card.
• The transaction amount must be equal to or less than the maximum
Contactless Transaction Limit set for the card (see below).
• The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have
to touch it.
• The card must be tapped or waved by itself (the customer cannot leave the
card in their wallet and wave it in front of the screen).
Contactless Transaction Limit (CTL)
For each card type, there is a limit on the dollar value that can be processed as a
contactless transaction.
• Credit Cards (and some Debit cards): To determine the CTL for a card, print
a Configuration Report (see instructions on page 41). Look near the end of
the report for the CVM LIMITS section, then look under each card type for the
DOMESTIC TXN LIMIT. If this limit shows a value of 9999, then there is no
contactless limit.
Card entry options

1312 USING YOUR TERMINAL: MONERIS® ICT250
All instructions in this guide begin at the READY screen. To access the READY
screen from any other screen, press the red key repeatedly until the READY
screen appears.
General guidelines
1. If the terminal is configured to use Ethernet, ensure that the Ethernet icon
(the top of the terminal display screen) is coloured green.
2. Determine the transaction to be processed (e.g. Purchase or Refund).
3. Establish the means of payment (credit or debit).
4. Enter the card data on the terminal or external PINpad if attached (see pages
10-12).
5. Follow the prompts* (see pages 14-34).
6. Process receipts (see page 35).
*Prompts may vary depending on variables such as terminal setup, merchant
setup and card type.
Note: Some debit cards may display Cashback and/or Account Selection and PIN
prompts after the device has been returned to you; hand the device back to the
customer to respond to these prompts.
Transactions
Note: If a contactless credit card is tapped for an amount that exceeds its
maximum CTL, the terminal or PINpad will display “CONTACTLESS TRANSACTION
LIMIT EXCEEDED” (see message on page 46).
• Mobile Devices: For MasterCard, look for the MC-M TXN LIMIT. If this limit
shows a value of 9999, then there is no contactless limit for MasterCard on
mobile devices. For all other cards, use the DOMESTIC TXN LIMIT as specified
above.
• Interac Flash Cards: The maximum CTL is determined by the card and does
not appear on any report.
Note: If an Interac Flash card is tapped for an amount that exceeds its
maximum CTL, the terminal or PINpad will display “TAP FAILED PLEASE INSERT
OR SWIPE CARD” (see message on page 48).
Manual card entry
If all available card entry methods fail, you may manually enter the card number
for credit cards and some chip debit cards.
1. “SWIPE CARD” or “SWIPE OR INSERT CARD” or “SWIPE/INSERT/TAP CARD”
displays on the terminal or external PINpad if attached.
2. Key in the card number on the terminal, and press the green key.
3. Key in the card’s expiry date (MMYY) on the terminal, and press the green
key.
• If “SWIPE ADMIN CARD” appears, swipe your POS Admin card on the
terminal.
• If “TAKE MANUAL IMPRINT OF CARD AND PRESS OK” appears, take a manual
imprint of the card, and press the green key.

1514 USING YOUR TERMINAL: MONERIS® ICT250
Admin code shortcuts
To bypass scrolling through menus to select a transaction, use the Admin codes
to jump directly to a transaction. Admin codes can be found in this guide in
square brackets beside the transaction name (e.g. Logon [02] means the Admin
code for logging on is 02).
To use an Admin code:
1. Press the key until “ENTER ADMIN CODE” appears.
2. Key in the Admin code, and press the green key.
The transaction appears.
To print a list of all Admin codes:
1. Press the key until “ENTER ADMIN CODE” appears.
2. Key in 40, and press the green key.
The list is printed.
Purchase [100]
Credit or debit purchase of goods or services.
1. If PURCHASE is the default, key in a Purchase amount. (If PURCHASE is not
the default: Press the key, select TRANSACTIONS, select PURCHASE, and
then key in a Purchase amount.)
2. Press the green key.
3. Follow the merchant prompts:
• If tip entry is disabled, follow the merchant prompts table on page 19.
• If tip entry is enabled, follow the merchant prompts table on page 28.
Partially Approved Purchase
A Partial Approval of a purchase transaction occurs when a cardholder pays for a
purchase with a pre-paid credit card but the value on the pre-paid card is less than
the purchase amount.
The amount on the pre-paid card is approved, i.e. part of the total purchase
amount is approved. Prompts are displayed indicating how much of the purchase
amount is still owed (e.g. AMOUNT DUE $5.00). That amount can then be paid by
another tender type, e.g. a credit or debit card.
Refund [101] / VOID–Purchase [106] /
VOID–Refund [107]
A Refund credits a customer’s account. A Void cancels the original Purchase or
Refund.
Note: Credit card Voids must be processed in the same batch as the original
transaction.
1. Press the key, select TRANSACTIONS, and then select the transaction
(REFUND or VOID-PURCHASE or VOID-REFUND).
• If “SWIPE ADMIN CARD” appears, swipe your POS Admin card.
2. Key in the transaction amount, and press the green key.
3. Follow the merchant prompts table on page 19.
Note: To refund or void a partially approved purchase, use the TOTAL PAID
amount on the Partial Approval receipt. See page 37.

1716 USING YOUR TERMINAL: MONERIS® ICT250
Pre-Authorization [102]
Authorization if the final Purchase amount is unknown (e.g. hotel or car rental).
1. If PRE-AUTH is the default, key in a Pre-Auth amount. (If PRE-AUTH is not the
default: Press the key, select TRANSACTIONS, select PRE-AUTH, and then
key in a Pre-Auth amount.)
2. Press the green key.
3. Follow the merchant prompts table on page 19.
Note: When the final Purchase amount is known, you must perform an Advice
for the final amount using the same card number (see Advice options on
pages 17-18).
Cheque Authorization [105]
1. Press the key, select TRANSACTIONS, and select CHEQUE AUTH.
2. Do one of the following:
• To do the authorization by credit card, select CREDIT CARD.
• To do the authorization by driver’s licence, select DRIVERS LICNCE.
3. Key in the cheque amount, and press the green key.
4. Follow the merchant prompts table on page 21.
5. On the cheque, record the 8-digit “APPROVED” number then press the green
key.
Note: Receipts are not printed. ID types and province/state codes are provided
by the authorization service.
Advice using Sequence Number [103] /
Force Post [103]
An Advice transaction completes or cancels a Pre-Auth. A Force Post transaction
completes a voice-authorized purchase.
Note: The Advice transaction must be processed on the same terminal as the
original Pre-Auth.
1. Press the key, select TRANSACTIONS, and then select P-A ADVICE.
2. Follow the merchant prompts table on page 22.
3. After processing an Advice, the terminal returns to the “FIND ORIGINAL
TRANSACTION?” prompt.
• To go back to the READY screen, press the red key twice.
• To process another Advice, return to step 2.
Advice List [109]
Completes or cancels a Pre-Auth from a list.
Note: The Advice List (P-A ADVICE LST) will appear only if Tip Reporting is enabled.
The Advice must be processed on the same terminal as the original Pre-Auth.
1. Press the key, select TRANSACTIONS, and then select P-A ADVICE LST.
• If “SWIPE ADMIN CARD” appears, swipe your POS Admin card.
• If “ENTER CLERK ID” appears: To narrow the search by Clerk ID, key in a clerk
ID, and press the green key. Otherwise, press the green key for
retrieval regardless of Clerk ID.
2. When “ENTER AMOUNT” or “DATE” or “BATCH NUMBER” appears: To narrow
the scope of your search, key in the required data, and then press the green
key. Otherwise, for retrieval regardless of the specified prompt, simply
press the green key without entering the required data.