NEC ELECTRA ELITE IPK II User manual

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Multiline Telephone
User Guide

Table of Contents
ELITE IPK TELEPHONES ........................................................1
GENERAL INFORMATION .......................................................3
ANSWERING CALLS ..................................................................4
Ringing Calls ..............................................................................................4
Ringing Calls To A Second Incoming Extension/CAR/VE Key ..................4
Voice Announce Calls ................................................................................4
Camp-on (Call Waiting) ..............................................................................5
Off-Hook Signaling .....................................................................................5
PLACING CALLS ........................................................................5
Internal Calls ..............................................................................................5
Outside Calls ..............................................................................................6
Trunk Queuing ............................................................................................6
Last CO/PBX Number Redial .....................................................................6
Speed Dial - System/Group/Station ...........................................................7
MICROPHONE CONTROL ........................................................9
SPEAKERPHONE CALLS ..........................................................9
GROUP LISTEN ..........................................................................9
HOLDING CALLS ....................................................................10

TRANSFERRING CALLS ........................................................ 10
CONFERENCE .......................................................................... 11
CALL PARK - SYSTEM ............................................................ 12
CALL PARK – STEP CALL ...................................................... 13
STATION BUSY/NO ANSWER OPTIONS .............................. 14
Callback ....................................................................................................14
Message Waiting ......................................................................................15
Tone Override ..........................................................................................16
Department Step Call ...............................................................................16
Voice Over ................................................................................................17
CO/PBX DIALING OPTIONS .................................................. 18
Save Number Dialed ................................................................................18
Memo Dial ................................................................................................19
Repeat Redial ...........................................................................................20
Caller ID ...................................................................................................21
Answer ........................................................................................................21
Temporary Memory .....................................................................................21
CALL PICKUP ........................................................................... 22
Group Call Pickup ....................................................................................22
Directed Call Pickup .................................................................................23
PAGING ...................................................................................... 23
Meet-Me Answer ......................................................................................24
BACKGROUND MUSIC ........................................................... 25

CALL FORWARDING ...............................................................25
All Calls (CF/A) .........................................................................................25
Call Forward Busy/No Answer (B/NA) ......................................................26
SELECTABLE DISPLAY MESSAGING ..................................28
SET RELOCATION ...................................................................29
CODE RESTRICTION, DIAL BLOCK .....................................29
ACCOUNT CODE ENTRY ........................................................30
AUTOMATIC CALL DISTRIBUTION (ACD) .........................32
Agent Log In .............................................................................................32
AIC Agent Log In ......................................................................................32
Multiple AIC Agent Log In .........................................................................33
Rest Mode ................................................................................................34
Queue Status Display ...............................................................................34
Answering a Call Using a Headset ...........................................................35
Using the Headset with Automatic Answer for ACD Agents ....................35
STATION SPEED DIAL — DIAL ACCESS ............................36
LINE KEYS/PROGRAMMABLE FUNCTION KEYS .............37
Function Numbers ....................................................................................38
Character Entry ........................................................................................42

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1
ELITE IPK TELEPHONES
1 Speaker 6 Large LED 11 Directory
Key (DIR)
2 Line Keys/
Programmable Function
Keys
7 Alphanumeric
3x24 Character
LCD Display
12 Message
Key (MSG)
3 Dialpad/Dedicated
Function Keys 8 Hookswitch 13 MIC Key
4 Microphone 9 Headset Jack
5 Volume Control 10 Soft Keys
8-Button Display
16-Button Display
8-Button Non Display
910
4
2
5
9
1
86
2
1
3
5
8
34
1
9
76
10
2
5
4
3
6
11
12
13
13
13
11
12
11
12
87

2
1 Speaker 6 Large LED 11 Directory Key
(DIR)
2 Line Keys/
Programmable Keys 7 Alphanumeric Display 12 Message Key (MSG)
3 Dialpad/Dedicated
Function Keys 8 Hookswitch 13 MIC Key
4 Microphone 9 Built-in
Headset Jack
5 Volume Control 10 Softkeys
32-Button Display
with 16 DSS/BLF
One Touch Keys
16-Button Multiline
Liquid Display
10
5
45
7
9
1
6
2
1
3
6
9
8
34
11
12
13
13
11
12
8
7
10
2 (all rows)