NEC SL1000 User manual

Features and Specications Manual
A50-031169-001
ISSUE 1.0
January 2011

Copyright
NEC Corporation reserves the right to change the specifications, functions, or features at any time
without notice.
NEC Corporation has prepared this document for use by its employees and customers. The informa-
tion contained herein is the property of NEC Corporation and shall not be reproduced without prior
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subsidiaries in the United States and other countries.
Copyright 2011
NEC Corporation
Printed in Japan

Chapter 1 Features
Section 1 ABOUT THIS CHAPTER ........................................................................ 1-1
Section 2 IMPORTANT NOTES ............................................................................ 1-1
Abbreviated Dialing/Speed Dial ........................................................................ 1-3
Account Code Forced/Verified/Unverified ............................................................1-12
Account Code Entry .....................................................................................1-16
Alarm ......................................................................................................1-19
Alarm Reports ............................................................................................1-21
Alphanumeric Display ...................................................................................1-27
Analog Communications Interface (ACI) .............................................................1-28
Answer Hold/Automatic Hold ..........................................................................1-30
Attendant Call Queuing .................................................................................1-32
Automatic Release ......................................................................................1-34
Automatic Route Selection (ARS/F-Route) ..........................................................1-36
Background Music .......................................................................................1-43
Barge-In ...................................................................................................1-45
Battery Backup - System Memory ....................................................................1-48
Battery Backup - System Power ......................................................................1-50
Built-in Auto-Answering .................................................................................1-51
Call Arrival (CAR) Keys .................................................................................1-53
Call Duration Timer ......................................................................................1-56
Call Forwarding ..........................................................................................1-57
Call Forwarding with Follow Me .......................................................................1-65
Call Forwarding, Off-Premise ..........................................................................1-67
Call Forwarding/Do Not Disturb Override ............................................................1-75
Call Monitoring ...........................................................................................1-76
Call Redirect .............................................................................................1-79
Call Waiting/Camp-On ..................................................................................1-81
Callback ...................................................................................................1-84
Caller ID Call Return ....................................................................................1-86
Caller ID ..................................................................................................1-88
Caller ID - Flexible Ringing ............................................................................1-95
Caller ID - Shared Logging ...........................................................................1-100
Central Office Calls, Answering .....................................................................1-102
Central Office Calls, Placing .........................................................................1-106
Class of Service ....................................................................................... 1-111
Clock/Calendar Display/Time and Date ............................................................ 1-120
Code Restriction/Toll Restriction .................................................................... 1-122
Code Restriction Override/Toll Restriction Override ..............................................1-126
Code Restriction, Dial Block/Toll Restriction, Dial Block .........................................1-131
Conference .............................................................................................1-134
Conference, Remote ..................................................................................1-139
Conference, Voice Call/Privacy Release ...........................................................1-141
Continued Dialing ..................................................................................... 1-143
Data Line Security .....................................................................................1-145
Delayed Ringing .......................................................................................1-147
Department Calling .................................................................................... 1-149
Department Step Calling .............................................................................1-156
Dial Pad Confirmation Tone .......................................................................... 1-158
Dial Tone Detection ...................................................................................1-159
Dialing Number Preview ..............................................................................1-161
Digital Trunk Clocking .................................................................................1-163
Direct Inward Dialing (DID) .......................................................................... 1-166
Direct Inward Line (DIL) ..............................................................................1-174
Direct Inward System Access (DISA) ...............................................................1-177
TABLE OF CONTENTS
Features and Specifications Manual i

Direct Station Selection (DSS) Console ............................................................1-183
Directed Call Pickup .................................................................................. 1-188
Directory Dialing .......................................................................................1-190
Distinctive Ringing, Tones and Flash Patterns ....................................................1-192
Do Not Disturb (DND) ................................................................................. 1-196
Door Box ................................................................................................1-199
Ecology .................................................................................................1-203
Flash ....................................................................................................1-207
Flexible System Numbering ..........................................................................1-209
Flexible Timeouts ...................................................................................... 1-219
Forced Trunk Disconnect ............................................................................. 1-223
Group Call Pickup .....................................................................................1-225
Group Listen ...........................................................................................1-227
Handset Mute/Handset Cutoff ....................................................................... 1-229
Handsfree and Monitor ...............................................................................1-230
Handsfree Answerback/Forced Intercom Ringing ................................................1-232
Headset Operation ....................................................................................1-234
Hold ......................................................................................................1-236
Hotel/Motel .............................................................................................1-240
Hot Key-Pad ............................................................................................ 1-245
Hotline ...................................................................................................1-247
Howler Tone Service ..................................................................................1-250
InMail ....................................................................................................1-251
InMail-Automatic Access to VM by Caller ID ......................................................1-267
InMail-Cascade Message Notification ..............................................................1-270
InMail-Email Notification ..............................................................................1-276
InMail-Find-Me Follow-Me ........................................................................... 1-281
InMail - Language Setting ............................................................................1-283
InMail Park and Page ................................................................................. 1-285
InMail Upload Download Audio ......................................................................1-288
Intercom ................................................................................................1-294
ISDN Compatibility ....................................................................................1-298
Last Number Redial ................................................................................... 1-311
LCR-Least Cost Routing .............................................................................1-314
Line Preference ........................................................................................ 1-319
Long Conversation Cutoff ............................................................................1-321
Loop Keys .............................................................................................. 1-323
Maintenance ...........................................................................................1-326
Meet Me Conference ..................................................................................1-328
Meet Me Paging ....................................................................................... 1-331
Meet Me Paging Transfer ............................................................................1-334
Memo Dial .............................................................................................. 1-337
Message Waiting ...................................................................................... 1-339
Microphone Cutoff .....................................................................................1-342
Mobile Extension ......................................................................................1-344
Mobile Extension - Callback to Mobile Phone .....................................................1-353
Multiple Trunk Types ..................................................................................1-356
Music on Hold .......................................................................................... 1-358
Name Storing ..........................................................................................1-360
Navigation Key .........................................................................................1-362
Night Service ...........................................................................................1-370
Off-Hook Signaling ....................................................................................1-375
One-Touch Calling .....................................................................................1-378
Operator ................................................................................................1-381
Paging, External .......................................................................................1-383
TABLE OF CONTENTS
Features and Specifications Manualii

Paging, External (VRS) ............................................................................... 1-386
Paging, Internal ........................................................................................1-388
Park ......................................................................................................1-391
PBX Compatibility/Behind PBX ...................................................................... 1-396
PC Programming ......................................................................................1-399
Power Failure Transfer ...............................................................................1-406
Prime Line Selection .................................................................................. 1-407
Private Line ............................................................................................. 1-409
Programmable Function Keys ....................................................................... 1-411
Programming from a Multiline Terminal ............................................................ 1-414
Pulse to Tone Conversion ............................................................................ 1-416
Redial Function ........................................................................................1-418
Remote (System) Upgrade .......................................................................... 1-420
Repeat Redial .......................................................................................... 1-422
Resident System Program ...........................................................................1-424
Ring Groups ............................................................................................1-425
Ringdown Extension (Hotline), Internal/External ................................................. 1-428
Room Monitor ..........................................................................................1-430
Save Number Dialed ..................................................................................1-436
Secondary Incoming Extension ..................................................................... 1-439
Secretary Call (Buzzer) ............................................................................... 1-442
Secretary Call Pickup ................................................................................. 1-444
Security .................................................................................................1-446
Selectable Display Messaging .......................................................................1-455
Selectable Ring Tones ................................................................................ 1-458
Serial Call ............................................................................................... 1-460
Single Line Telephones ...............................................................................1-462
Station Hunt ............................................................................................ 1-466
Station Message Detail Recording ..................................................................1-468
Station Name Assignment - User Programmable .................................................1-480
Station Relocation ..................................................................................... 1-482
Tandem Ringing .......................................................................................1-484
Tandem Trunking (Unsupervised Conference) ....................................................1-486
Tone Override .......................................................................................... 1-494
Traffic Reports .........................................................................................1-496
Transfer .................................................................................................1-498
Trunk Group Routing .................................................................................. 1-504
Trunk Groups ..........................................................................................1-506
Trunk Queuing/Camp-On ............................................................................ 1-508
Uniform Call Distribution (UCD) .....................................................................1-510
User Programming Ability ............................................................................1-515
Virtual Extensions ..................................................................................... 1-516
Voice Mail Integration (Analog) ...................................................................... 1-520
Voice Mail Message Indication on Line Keys ...................................................... 1-528
Voice Response System (VRS) ..................................................................... 1-531
Voice Response System (VRS) Upload Download Audio .......................................1-539
Voice Response System (VRS) - Call Forwarding - Park and Page ...........................1-544
Volume Controls ....................................................................................... 1-547
Warning Tone for Long Conversation ............................................................... 1-549
Chapter 2 Codes Tables
Section 1 ABOUT THIS CHAPTER ........................................................................ 2-1
Section 2 SIMPLIFYING MULTILINE TERMINAL OPERATIONS WITH ONE-TOUCH KEY
OPERATION .......................................................................................2-1
TABLE OF CONTENTS
Features and Specifications Manual iii

Section 3 USING HANDSFREE ........................................................................... 2-1
Chapter 3 Features Availability by Software Revision
Section 1 FEATURE AVAILABILITY CHART ............................................................. 3-1
TABLE OF CONTENTS
Features and Specifications Manualiv

Table 1-1 Keys for Entering Names ....................................................................... 1-7
Table 1-2 Sample Alarm Report ...........................................................................1-21
Table 1-3 Alarm Report Definitions .......................................................................1-22
Table 1-4 Alarm Report Item Definitions .................................................................1-22
Table 1-5 Sample System Information Printout .........................................................1-23
Table 1-6 Keys for Entering Names ......................................................................1-93
Table 1-7 Caller ID Matching Rule ........................................................................1-96
Table 1-8 Example of setting PRG15-02-67 ........................................................... 1-101
Table 1-9 Dial Tone Detection Program Interaction .................................................. 1-160
Table 1-10 Example 2 (Manual Change) .............................................................. 1-169
Table 1-11 Default Value for PRG22-11-01/02 ........................................................ 1-172
Table 1-12 LED Flash Patterns ...........................................................................1-173
Table 1-13 Default Value for PRG30-03-01 ........................................................... 1-186
Table 1-14 Distinctive Ringing: Tones and Flash Patterns .......................................... 1-192
Table 1-15 Basic Tone Table - Tone 06 ................................................................. 1-194
Table 1-16 Basic Tone Table - Tone 14 ................................................................. 1-194
Table 1-17 Basic Tone Table - Tone 39 ................................................................. 1-194
Table 1-18 Extension Busy Setup ........................................................................1-249
Table 1-19 InMail Part Number and Capacity ......................................................... 1-252
Table 1-20 InMail Email Account Information ......................................................... 1-276
Table 1-21 Typical SMS Notification (No Wav File) ................................................... 1-277
Table 1-22 Typical SMS Notification (No Wav File) (Continued) ................................... 1-278
Table 1-23 Common Email Notification SMTP Server Settings ..................................... 1-278
Table 1-24 Some Common Mobile Telephone Service Provider SMS Portals ................... 1-278
Table 1-25 Park and Page Call Handling .............................................................. 1-286
Table 1-26 Park and Page Call Handling .............................................................. 1-286
Table 1-27 Default Incoming Ringing Tone ............................................................ 1-289
Table 1-28 Error Messages and Causes ............................................................... 1-291
Table 1-29 Incoming Ringing Tone .......................................................................1-296
Table 1-30 Restrictions for Calling Party Names ..................................................... 1-299
Table 1-31 Supported Service Codes ...................................................................1-345
Table 1-32 Caller ID Sent to Mobile Telephone ....................................................... 1-348
Table 1-33 Keys for Entering Names ................................................................... 1-361
Table 1-34 Selectable Display Messaging Defaults .................................................. 1-455
Table 1-35 Selectable Display Message - Character Entry Chart .................................. 1-456
Table 1-36 Intercom or Trunk Ring Setting ............................................................ 1-459
Table 1-37 SMDR Report Definitions ....................................................................1-469
Table 1-38 SMDR Report Format with Program 35-02-14 Set to ‘0’ ............................... 1-470
Table 1-39 SMDR Report Format with Program 35-02-14 Set to ‘1’ ............................... 1-471
Table 1-40 SMDR Summary Report .....................................................................1-472
Table 1-41 Keys for Entering Names ................................................................... 1-481
Table 1-42 Default Incoming Ringing Tone ............................................................ 1-540
Table 1-43 Error Messages and Causes ............................................................... 1-542
Table 2-1 Post Dialing Service Codes - Single Digit Post Dialing Codes .............................2-1
Table 2-2 Service Codes by Number ...................................................................... 2-2
Table 2-3 Service Codes by Feature ...................................................................... 2-7
Table 2-4 Function Key Codes by Feature ..............................................................2-13
Table 2-5 Function Key Codes by Number ..............................................................2-17
Table 3-1 Feature Availability by Software Revision .................................................... 3-1
LIST OF TABLES
Features and Specifications Manual v

Figure 1-1 Right Cursor Key Operation Flow Chart .....................................................1-4
Figure 1-2 Left Cursor Key Operation Flow Chart ......................................................1-88
Figure 1-3 Walking Code Restriction ....................................................................1-128
Figure 1-4 Temporary Code Restriction Override .................................................... 1-129
Figure 1-5 Department Calling Priority Call Routing ................................................. 1-151
Figure 1-6 Department Calling Circular Routing ...................................................... 1-152
Figure 1-7 Digital Trunk Clocking Example 1 .......................................................... 1-164
Figure 1-8 Digital Trunk Clocking Example 2 .......................................................... 1-164
Figure 1-9 Digital Trunk Clocking Example 3 .......................................................... 1-164
Figure 1-10 Digital Trunk Clocking Example 4 ........................................................ 1-164
Figure 1-11 Digital Trunk Clocking Example 5 ........................................................ 1-165
Figure 1-12 Digital Trunk Clocking Example 6 ........................................................ 1-165
Figure 1-13 Digital Trunk Clocking Example 7 ........................................................ 1-165
Figure 1-14 Digital Trunk Clocking Example 8 ........................................................ 1-165
Figure 1-15 Time Schedule 1 .............................................................................1-203
Figure 1-16 Time Scedule 2 ..............................................................................1-204
Figure 1-17 Automatic Night Service ....................................................................1-205
Figure 1-18 Weekly Night Service .......................................................................1-206
Figure 1-19 Example - User Access to Voice Mail .................................................... 1-267
Figure 1-20 Cascade Message Notification Flow Chart-1 ........................................... 1-271
Figure 1-21 Cascade Message Notification Flow Chart-2 ........................................... 1-272
Figure 1-22 Cascade Message Notification Flow Chart-3 ........................................... 1-273
Figure 1-23 InMail User Pro Login Diagram ........................................................... 1-289
Figure 1-24 Left Cursor Key Operation Flow Chart ...................................................1-311
Figure 1-25 Mobile Extension Layout ...................................................................1-344
Figure 1-26 Example - Callback to Mobile Phone .................................................... 1-353
Figure 1-27 PC Programming Overview ................................................................1-399
Figure 1-28 WebPro Home Page ........................................................................1-400
Figure 1-29 WebPro End User Screen ................................................................. 1-401
Figure 1-30 Multiline Room Monitoring .................................................................1-432
Figure 1-31 Single Line Telephone Room Monitoring ................................................ 1-433
Figure 1-32 SMDR with a CPU Connection Ethernet ................................................ 1-475
Figure 1-33 SMDR Flowchart ............................................................................1-476
Figure 1-34 SMDR Flowchart (Continued) .............................................................1-477
Figure 1-35 SMDR Flowchart (Continued) .............................................................1-478
Figure 1-36 SMDR Flowchart (Continued) .............................................................1-479
Figure 1-37 Uniform Call Distribution (UCD) Priority Call Routing ................................. 1-511
Figure 1-38 Uniform Call Distribution (UCD) Circular Routing ...................................... 1-512
Figure 1-39 VRS User Pro Login Diagram ............................................................ 1-540
LIST OF FIGURES
Features and Specifications Manualvi

SECTION 1 ABOUT THIS CHAPTER
This chapter provides an alphabetical listing of the features that are available with the SL1000 system.
Each feature provides the following information:
Description - briefly describes the feature and how it is use.
Conditions - provides special operating conditions (if any) that need to be considered with using the
feature.
Default Settings - indicates the factory default setting (if any)
System Availability - describes multiline terminals that can be used with this feature and lists any
additional equipment, such as adapters or units, that must be installed for this feature to operate.
Programming - lists the memory blocks that support the feature.
Related Features - lists features that are associated with the feature being described (e.g., the
Account Codes feature lists the Speed Dialing feature in the related features list because speed dialing
bins can contain stored account code (if any).
Operation - provides step-by-step instructions for using the feature.
SECTION 2 IMPORTANT NOTES
Simplifying Multiline Terminal Operation with One-Touch Keys
A multiline terminal user can access many features Service Codes (e.g., Service Code 844 sets Call
Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can
store these codes under One-Touch Keys. This provides one-button operation for almost any feature.
To find out more, turn to the One-Touch Calling and One-Touch Serial Operation features.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (PRG 15-07
or SC nnn). This means that the key requires service code nnn, and you can program this code in
Program 15-07 or by dialing Service Code 851 or 852 . Refer to the Programmable Function Keys
feature for more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key
or Speaker key to answer or place a call. For extensions without Automatic Handsfree, the user must:
•Lift the handset or press Speaker for Intercom dial tone.
Features 1
Features
Features and Specifications Manual 1-1

•Lift the handset or press Speaker, then press a line key for trunk dial tone.
Port Assignments
Port Calculation for Trunks:
The system detects the type of unit (trunk or extension) and assigns the required extension or trunk
ports to the slot. The system will use the next available port numbers - it will not reserve any
ISSUE 1.0SL1000
Features1-2

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers.
This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long
telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the
System Speed Dialing numbers. All co-worker’s in the same Speed Dialing Group can share the Group
Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension.
The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed
Dialing and a maximum of 32 Speed Dialing Groups are available. Each extension has 10 Station
Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing an Speed Dialing call, the system normally routes the call through Trunk Group Routing
or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the system
can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User prese-
lection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can
currently be dialed only using the Directory Dial feature (Press Directory key + SYS softkey + use
arrow keys to locate number or enter the Speed Dial bin name + Speaker to place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System
bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to an Speed Dialing
number stored under a DSS Console key. The stored number dials out (chains) to the initial call. This
can, for example, simplify dialing when calling a company with an Automated Attendant. You can
program the bin for the company number under one DSS Console key (e.g., 81300) and the client’s
extension number under the other (e.g., 81301). The DSS Console user presses the first key to call the
company, waits for the Automated Attendant to answer, then presses the second key to call the client
(extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to an Speed Dialing number dialed manually, from a Program-
mable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored
Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and
then dial 926 5400. The Flash can be stored by the user from their telephone or by the system admin-
istrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store
a Speed Dialing bin number. When the extension user presses the key, the telephone automatically
dials out the stored number. This provides true one-touch calling via a telephone function keys.
ISSUE 1.0 SL1000
A
Features and Specifications Manual 1-3

Cursor Key Operation (When set PRG15-02-60:0)
By pressing the Right Cursor key, the user can access all directory menus. The flow chart below
shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on
this page ). If the terminal is not allowed access to Speed Dial and/or Telephone Book numbers or
no telephone numbers are programmed in those areas, they are skipped.
Conditions
•Speed Dial bins can contain stored Account Codes. To prevent them from being displayed use PRG
20-07-04.
•ARS selects the trunk for the call unless the user preselects.
•A user can implement Speed Dial only if their extension has outgoing access to trunks.
•An extension can have a One-Touch Key for Speed Dial operation.
•If you enter a PBX trunk access code in a Speed Dial bin, the system automatically inserts a pause
after the bin.
•Single line telephones can dial only System and Group Speed Dial numbers.
•Toll Restriction may prevent a user from using a stored Speed Dial number.
•Unless a user preselects a trunk, Trunk Group Routing selects the trunk Speed Dial uses for trunk
calls.
•If the Speed Dial bin does not have a name assigned it does not show when scrolling through the
directory of speed dials.
•If Program 13-01-01 is set to 1 (Intercom Access mode), system speed dial bins require inserting a
trunk access code.
•When operating the Right Cursor key, if the menu is not enabled by programming or there are no
number in a telephone book, the menu is skipped and the next menu will appear.
Default Settings
Available (No Speed Dialing bins are assigned).
System Availability
Terminals
All Terminals
Required Component(s)
None
Common speed
Dial Search
Group Speed
Dial Search
Extension
Number Search
Menu
Common SPD
Group SPD
Extension Number
Associated Program
Program 13-01-03
Program 13-02-01
None
Related Programs
If the menu is not enabled by programming or there
are no numbers in a telephone book the menu will be
skipped and the next menu will appear.
= Press Left Cursor key
Once the LEFT key is pressed, the Right Cursor
key can be used to switch between the Redial and
Incoming History menus.
Figure 1-1 Right Cursor Key Operation Flow Chart
ISSUE 1.0SL1000
A
Abbreviated Dialing/Speed Dial1-4

Related Features
Account Code Entry
Automatic Route Selection (ARS/F-Route)
Central Office Calls, Placing
Code Restriction/Toll Restriction
Dial Tone Detection
One-Touch Calling
PBX Compatibility/Behind PBX
Programmable Function Keys
Single Line Telephones
Trunk Group Routing
Guide to Feature Programming
Program
Number Program Name Default Note
10-09-01 DTMF and Dial Tone Circuit Setup Resource01-132=0(Common)
11-10-04 Service Code Setup (for System Administrator) -
Storing Common Speed Dialing Numbers
853
11-10-05 Service Code Setup (for System Administrator) -
Storing Group Speed Dialing Numbers
854
11-11-39 Service Code Setup (for Setup/Entry Operation) -
Station Speed Dial Number Entry
855
11-12-10 Service Code Setup (for Service Access) -
Common/Station Speed Dialing
#2
11-12-11 Service Code Setup (for Service Access) - Group
Speed Dialing
#4
11-12-40 Service Code Setup (for Service Access) -
Station Speed Dialling
#7
13-01-01 Speed Dialing Option Setup - Speed Dialing Auto
Outgoing Call Mode
0
13-01-03 Speed Dialing Option Setup - Number of
Common Speed Dialing Bins
900
13-02-01 Group Speed Dialing Bins not assigned
13-03-01 Speed Dialing Group Assignment for Extensions 1
13-04-01 Speed Dialing Number and Name - Speed Dialing
Data
not assigned
13-04-02 Speed Dialing Number and Name - Name not assigned
13-04-03 Speed Dialing Number and Name - Transfer
Mode
0
13-04-04 Speed Dialing Number and Name - Transfer
Destination Number
not assigned
13-04-05 Speed Dialing Number and Name - Incoming
Ring Pattern
0
ISSUE 1.0 SL1000
A
Features and Specifications Manual 1-5

Program
Number Program Name Default Note
13-05-01 Speed Dialing Trunk Group - Trunk Group
Number
not assigned
13-06-01 Speed Dialing Data and Name not assigned
14-02-06 Analog Trunk Data Setup - Pause at 1st digit
after Line Seize in Manual Dial Mode
1
15-02-04 Multiline Telephone Basic Data setup - Redial
(Speed Dial) Control
0
15-07-01 Programmable Function Keys Refer to Programming Manual.
20-06-01 Class of Service for Extensions All extension port = Class 1
20-07-04 Class of Service Options (Administrator Level) -
Storing Speed Dialing Entries
COS 01~15 = 1
20-08-03 COS Options (Outgoing Call Service) - System
Speed Dialing
COS 01~15 = 1
20-08-04 COS Options (Outgoing Call Service) - Group
Speed Dialing
COS 01~15 = 1
30-03-01 DSS Console Key Assignment The DSS keys 001~060 of all DSS
consoles = DSS/One-Touch key
200~259
80-03-01 DTMF Tone Receiver Setup - Detect Level Type 1~5 = 0
80-03-02 DTMF Tone Receiver Setup - Start delay time Type 1~5 = 0
80-03-03 DTMF Tone Receiver Setup - Min. detect level Type1=10(-20dBm)
Type2=15(-25dBm)
Type3=10(-20dBm)
Type4=10(-20dBm)
Type5=10(-20dBm)
80-03-04 DTMF Tone Receiver Setup - Max. detect level 2 (-2dBm)
80-03-05 DTMF Tone Receiver Setup - Forward twist level 5 (6dBm)
80-03-06 DTMF Tone Receiver Setup - Backward twist
level
Type1~5=0(1dBm)
80-03-07 DTMF Tone Receiver Setup - ON detect time Type1~5=1(30ms)
80-03-08 DTMF Tone Receiver Setup - OFF detect time Type1~5=1(30ms)
80-04-01 Call Progress Tone Detector Setup - Detection
Level
Type 1 (DT) = 0 (-25dBm)
Type 2 (BT) = 0 (-25dBm)
Type 3 (RBT) = 0 (-25dBm)
Type4=0
Type5=0
80-04-02 Call Progress Tone Detector Setup - Min. Detec-
tion Level
Type 1 (DT) = 15 (-25dBm)
Type 2 (BT) = 15 (-25dBm)
Type 3 (RBT) = 15 (-25dBm)
Type4=0
Type5=0
80-04-03 Call Progress Tone Detector Setup - S/N Ratio Type 1 (DT) = 4 (-20dB)
Type 2 (BT) = 4 (-20dB)
Type 3 (RBT) = 4 (-20dB)
Type4=0
Type5=0
80-04-04 Call Progress Tone Detector Setup - No tone
time
Type 1 (DT) = 132 (3990ms)
Type 2 (BT) = 132 (3990ms)
Type 3 (RBT) = 132 (3990ms)
Type4=0
Type5=0
80-04-05 Call Progress Tone Detector Setup - Pulse Count Type1(DT)=1
Type2(BT)=1
Type3(RBT)=1
Type4=0
Type5=0
ISSUE 1.0SL1000
A
Abbreviated Dialing/Speed Dial1-6

Program
Number Program Name Default Note
80-04-06 Call Progress Tone Detector Setup - ON
minimum time
Type 1 (DT) = 63 (1920ms)
Type 2 (BT) = 12 (390ms)
Type 3 (RBT) = 25 (780ms)
Type4=0
Type5=0
80-04-07 Call Progress Tone Detector Setup - ON
maximum time
Type1(DT)=0
Type 2 (BT) = 20 (630ms)
Type 3 (RBT) = 40 1230ms)
Type4=0
Type5=0
80-04-08 Call Progress Tone Detector Setup - OFF
minimum time
Type1(DT)=1(60ms)
Type 2 (BT) = 12 (390ms)
Type 3 (RBT) = 52 (1590ms)
Type4=0
Type5=0
80-04-09 Call Progress Tone Detector Setup - OFF
maximum time
Type1(DT)=1(60ms)
Type 2 (BT) = 20 (630ms)
Type 3 (RBT) = 80 (2430ms)
Type4=0
Type5=0
Operation
To store an Speed Dialing number (display telephones only):
1. Press Speaker.
2. Dial 853 (for system) or 854 (for group).
3. Dial system or group storage code.
Initially, there are 900 System Speed Dialing codes. There are Group Speed Dialing codes only if you de-
fine them in programming.
4. Dial telephone number you want to store (up to 36 digits).
Valid entries are 0~9,#and *. To enter a pause, press Transfer. To store a Flash, press Flash.
Enter @ for await answer before sending following digits on ISDN.
5. Press Hold.
6. Enter the name associated with the Speed Dialing number.
Table 1-1 Keys for Entering Names
Use this keypad digit... Whenyouwantto...
1Enter characters: 1@[¥]^_`{|} ÁÀÂÃÅÆÇÉÊìó0
2Enter characters: A-C,a-c,2.
3Enter characters: D-F,d-f,3.
4Enter characters: G-I,g-i,4.
5Enter characters: J-L,j-l,5.
6Enter characters: M-O,m-o,6.
7Enter characters: P-S,p-s,7.
8Enter characters: T-V,t-v,8.
9Enter characters: W-Z,w-z,9.
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Features and Specifications Manual 1-7

Use this keypad digit... Whenyouwantto...
0Enter characters: 0!“#$%&’()ôõúåäæöüαεθВ
*Enter characters: *+,-./:;<=>?πΣσΩ∞¢£
##= Accepts an entry (only required if two letters on the same key are needed - ex:
TOM). Pressing #again = Space. (In system programming mode, use the right
arrow Softkey instead to accept and/or add a space.)
Clear/Back or DND Clear the character entry one character at a time.
Flash Clear all the entries from the point of the flashing cursor and to the right.
7. Press Hold.
8. Press Speaker to hang up or repeat steps 3~7 to program another System or Group Speed Dial
bin.
To dial a System Speed Dialing number (When set PRG15-02-60:0):
1. Go off-hook.
2. Press Redial.
-OR-
Press the Right Cursor key until the Group Speed Dial menu appears.
-OR-
3. Dial the System Speed Dialing storage code.
Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may optionally select
a specific Trunk Group for the call.
If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
To store a System Speed Dialing number under a Programmable Function Key:
1. At multiline terminal, press Speaker.
2. Dial 851 .
3. Press the key where the number is to be stored.
4. Dial 27.
5. Dial System Speed Dial Bin number to put under the key.
6. Press Speaker to hang up.
To dial a System Speed Dialing number under a Programmable Function Key:
1. At the multiline terminal, press Speaker.
2. Press the key, which has the stored number to be dialed.
The number seizes an outside line and dials out.
To dial a Group Speed Dialing number (When set PRG15-02-60:0):
1. Go off-hook.
2. Press Redial.
-OR-
Press the Right Cursor key until the Group Speed Dial menu appears.
-OR-
Press the Group Speed Dialing key (Program 15-07-01 or SC 851 : 28).
To preselect, press a line key in step 1 (instead of Speaker) before pressing Redial or Speed Dialing key.
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Abbreviated Dialing/Speed Dial1-8

3. Dial the Group Speed Dialing code.
The stored number dials out.
Unless you preselect, Trunk Group Routing selects the trunk for the call.
If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
To check your stored Speed Dialing numbers (display telephone only) (When set
PRG15-02-60:0):
1. Press the Help key.
2. For System Speed Dialing, press Redial.
Dial the Speed Dialing Code (e.g., common code 001).
If the entire stored number is too long for your telephone display, press*to see the rest of the number.
-OR-
For Group Speed Dialing, press the Group Speed Dialing key.
-OR-
For System Speed Dialing key, press the System Speed Dialing key.
3. Press the Exit key.
To display additional numbers, repeat from step 1.
-OR-
Press the Right Cursor key until the appropriate Telephone Book, System or Group Speed Dial
menu appears.
Use the Volume "Down" and Volume "Up" keys to scroll through the stored numbers.
To store a Station Speed Dialing number (display telephones only):
1. Press Speaker.
2. Dial 855 .
3. Dial the Station Speed Dial buffer number to be programmed (0~9).
1 = Station Speed Dial buffer 1
2 = Station Speed Dial buffer 2
:
:
0 = Station Speed Dial buffer 10
4. Dial the telephone number you want to store (up to 36 digits).
Valid entries are 0~9, # and *. To enter a pause, press Mute. To store a Flash, press Flash.
5. Press Hold.
6. Enter the name associated with the Speed Dialing number (display telephones only).
Key for Entering Names
Use this keypad digit... Whenyouwantto...
1Enter characters: 1@[¥]^_`{|} ÁÀÂÃÅÆÇÉÊìó0
2Enter characters: A-C,a-c,2.
3Enter characters: D-F,d-f,3.
4Enter characters: G-I,g-i,4.
5Enter characters: J-L,j-l,5.
6Enter characters: M-O,m-o,6.
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Key for Entering Names
Use this keypad digit... Whenyouwantto...
7Enter characters: P-S,p-s,7.
8Enter characters: T-V,t-v,8.
9Enter characters: W-Z,w-z,9.
0Enter characters: 0!“#$%&’()ôõúåäæöüαεθВ
*Enter characters: *+,-./:;<=>?πΣσΩ∞¢£
##= Accepts an entry (only required if two letters on the same key are needed - ex:
TOM). Pressing #again = Space.
Clear/Back or DND Clear the character entry one character at a time.
Flash Clear all the entries from the point of the flashing cursor and to the right.
7. Press Hold.
8. Press Speaker to hang up.
To store a Station Speed Dialing number (Single Line Telephones only):
1. Lift the Handset.
2. Dial 855 .
3. Dial the Station Speed Dial buffer number to be programmed (0~9).
1 = Station Speed Dial Buffer 1
2 = Station Speed Dial Buffer 2
3 = Station Speed Dial Buffer 3
4 = Station Speed Dial Buffer 4
5 = Station Speed Dial Buffer 5
6 = Station Speed Dial Buffer 6
7 = Station Speed Dial Buffer 7
8 = Station Speed Dial Buffer 8
9 = Station Speed Dial Buffer 9
0 = Station Speed Dial Buffer 10
4. Dial the telephone number you want to store (up to 36 digits).
Valid entries are 0~9, # and *.
A Single line set cannot program a pause or flash in a spd bin.
5. Hang up.
To dial a Station Speed Dialing number (Multiline Terminal):
1. Press Speaker.
2. Dial #7 (default Service Code).
-OR-
Press the System Speed Dialing key (Service Code 851 : 27).
To preselect, press a line key in step 1 (instead of Speaker).
3. Dial the Station Speed Dial buffer number (0~9).
1 = Station Speed Dial buffer 1
2 = Station Speed Dial buffer 2
:
:
0 = Station Speed Dial buffer 10
The stored number dials out.
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Abbreviated Dialing/Speed Dial1-10

Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may optionally select
a specific Trunk Group for the call.
If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.
To dial a Station Speed Dialing number (Single Line Telephone):
1. Lift the Handset.
2. Station Speed Dial #7
Group Speed Dial #4
System Speed Dial #2
3. Dial the Speed Dial Memory Location.
Station Speed Dial 0~9
Group Speed Dial xxx (none at default)
System Speed Dial 000~999
4. Converse.
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Features and Specifications Manual 1-11

Account Code Forced/Verified/Unverified
Description
Account Codes are user-dialed codes that help the system administrator categorize and/or restrict
trunk calls. The system has two types of Forced Account Codes:
•Forced Account Codes (Unverified)
Forced Account Codes require an extension user to enter an Account Code every time they place a
trunk call. If the user does not enter the code, the system prevents the call. As with Account Codes,
the extension user can elect to enter an Account Code for an incoming call. However, the system
does not require it.
Once set up in system programming, you can enable Forced Account Codes on a trunk-by-trunk ba-
sis. In addition, Forced Account Codes can apply to all outside calls or just long distance calls.
•Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials to a list of up to
800 pre-programmed codes. If the Account Code is in the list, the call goes through. If the code di-
aled is not in the list, the system prevents the call. Verified Account Codes can have 3~16 digits using
the characters 0~9 and #. During programming, you can use “wild cards” to streamline entering
codes into system memory. For example, the entry 123@ lets users dial Verified Account Codes from
1230 through 1239.
Operator Notification
To prevent Account Code abuse, the system can notify the operator each time an Account Code viola-
tion occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced)
or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to
the attendant and a RESTRICT message in the operator display.
Account Codes for Incoming Calls
The system allows extension users to enter Account Codes for incoming calls. When this option is
enabled, a user can dial *while on an incoming call, enter an Account Code, and then dial *to return
to their caller. If the option is disabled, any digits the user dials after answering an incoming call outdial
on the connected trunk.
Hiding Account Codes
Account Codes can be optionally hidden from a telephone display. This would prevent, for example, an
unauthorized co-worker from obtaining a Verified Account Code by watching the display and making
note of the digits that dial out. When hidden, the Account Code digits show as *on the telephone
display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call completes.
Account Codes can have 1~16 digits using 0~9 and #. Verified Account Codes can have 3~16 digits.
Redialed Numbers Do Not Contain Account Codes
When using the Last Number Redial, Save or Repeat Dial features, the system does not retain
Account Code information. Any number redialed with these features, the user needs to reenter an
Account Code.
If a user enters *12345*203 926 5400*67890*, if the Last Number Redial feature is used, the system dials
the number as 203 926 5400*67890*. The *67890*is not treated as an Account Code.
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