NEC SL1100 User manual

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Features and Specifications Manual
A50-031169-003 NA
ISSUE 2.0

Copyright
NEC Corporation reserves the right to change the specifications, functions, or features at any time
without notice.
NEC Corporation has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation and shall not be reproduced without
prior written approval of NEC Corporation.
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subsidiaries in the United States and other countries.
Copyright 2011 - 2012
NEC Corporation
Printed in Japan

TABLE OF CONTENTS
Chapter 1 Features
Section 1 ABOUT THIS CHAPTER................................................................................... 1-1
Section 2 IMPORTANT NOTES......................................................................................... 1-1
Abbreviated Dialing/Speed Dial................................................................................... 1-3
Account Code Forced/Verified/Unverified................................................................. 1-13
Account Code Entry.................................................................................................. 1-18
Alarm......................................................................................................................... 1-22
Alarm Reports........................................................................................................... 1-24
Alphanumeric Display................................................................................................ 1-32
Analog Communications Interface (ACI)................................................................... 1-34
Ancillary Device Connection ..................................................................................... 1-36
Answer Hold/Automatic Hold..................................................................................... 1-37
Attendant Call Queuing............................................................................................. 1-39
Automatic Call Distribution (ACD)............................................................................. 1-41
Automatic Release.................................................................................................... 1-55
Automatic Route Selection (ARS/F-Route)............................................................... 1-57
Background Music..................................................................................................... 1-67
Barge-In..................................................................................................................... 1-69
Battery Backup - System Memory............................................................................. 1-72
Battery Backup - System Power................................................................................ 1-74
Built-in Automated Attendant .................................................................................... 1-75
Call Arrival (CAR) Keys............................................................................................. 1-78
Call Duration Timer................................................................................................... 1-81
Call Forwarding......................................................................................................... 1-83
Call Forwarding with Follow Me................................................................................ 1-93
Call Forwarding, Off-Premise.................................................................................... 1-95
Call Forwarding/Do Not Disturb Override................................................................ 1-103
Call Monitoring........................................................................................................ 1-105
Call Redirect ........................................................................................................... 1-108
Call Waiting/Camp-On ............................................................................................ 1-110
Callback .................................................................................................................. 1-114
Caller ID Call Return .............................................................................................. 1-117
Caller ID.................................................................................................................. 1-119
Caller ID - Flexible Ringing...................................................................................... 1-129
Caller ID - Shared Logging...................................................................................... 1-136
Central Office Calls, Answering............................................................................... 1-138
Central Office Calls, Placing.................................................................................... 1-143
Class of Service...................................................................................................... 1-148
Clock/Calendar Display/Time and Date.................................................................. 1-157
Code Restriction/Toll Restriction............................................................................. 1-160
Code Restriction Override/Toll Restriction Override............................................... 1-166
Code Restriction, Dial Block/Toll Restriction, Dial Block......................................... 1-171
Conference.............................................................................................................. 1-174
Conference, Remote............................................................................................... 1-179
Conference, Voice Call/Privacy Release................................................................. 1-181
Continued Dialing.................................................................................................... 1-183
Cordless DECT Telephone..................................................................................... 1-185
Data Line Security................................................................................................... 1-189
Delayed Ringing...................................................................................................... 1-191
Department Calling.................................................................................................. 1-193
ISSUE 2.0 SL1100
Features and Specifications Manual i

Department Step Calling......................................................................................... 1-201
DHCP Client............................................................................................................ 1-203
Dial Pad Confirmation Tone.................................................................................... 1-205
Dial Tone Detection................................................................................................. 1-207
Dialing Number Preview.......................................................................................... 1-209
Digital Trunk Clocking............................................................................................. 1-211
Direct Inward Dialing (DID)...................................................................................... 1-215
Direct Inward Line (DIL).......................................................................................... 1-227
Direct Inward System Access (DISA)...................................................................... 1-230
Direct Station Selection (DSS) Console.................................................................. 1-237
Directed Call Pickup................................................................................................ 1-243
Directory Dialing...................................................................................................... 1-245
Distinctive Ringing, Tones and Flash Patterns........................................................ 1-247
Do Not Disturb (DND).............................................................................................. 1-251
Door Box................................................................................................................. 1-254
Drop Key ................................................................................................................ 1-258
Ecology.................................................................................................................... 1-260
E911 Compatibility.................................................................................................. 1-266
Flash........................................................................................................................ 1-273
Flexible Ring............................................................................................................ 1-275
Flexible System Numbering.................................................................................... 1-278
Flexible Timeouts.................................................................................................... 1-288
Forced Trunk Disconnect........................................................................................ 1-292
Group Call Pickup................................................................................................... 1-294
Group Listen............................................................................................................ 1-297
Handset Mute/Handset Cutoff................................................................................. 1-299
Handsfree and Monitor............................................................................................ 1-301
Handsfree Answerback/Forced Intercom Ringing................................................... 1-303
Headset Operation.................................................................................................. 1-305
Hold......................................................................................................................... 1-307
Hotel/Motel.............................................................................................................. 1-311
Hotel/Motel - Do Not Disturb................................................................................... 1-318
Hotel/Motel - DSS Console Monitoring.................................................................... 1-321
Hotel/Motel - Message Waiting............................................................................... 1-325
Hotel/Motel - Room Status...................................................................................... 1-328
Hotel/Motel - Room Status Printout......................................................................... 1-333
Hotel/Motel - Room-to-Room Call Restriction......................................................... 1-338
Hotel/Motel - Single Digit Dialing............................................................................. 1-340
Hotel/Motel - Toll Restriction (When Checked In)................................................... 1-342
Hotel/Motel - Wake Up Call..................................................................................... 1-347
Hot Key-Pad............................................................................................................ 1-351
Hotline..................................................................................................................... 1-353
Howler Tone Service............................................................................................... 1-356
Illuminated Dial Pad................................................................................................ 1-357
InMail....................................................................................................................... 1-360
InMail-Automatic Access to VM by Caller ID........................................................... 1-375
InMail-Cascade Message Notification..................................................................... 1-379
InMail-Email Notification.......................................................................................... 1-394
InMail-Find-Me Follow-Me....................................................................................... 1-401
InMail - Language Setting....................................................................................... 1-404
InMail Park and Page.............................................................................................. 1-407
InMail Upload Download Audio............................................................................... 1-412
Intercom.................................................................................................................. 1-419
IP Multiline Station (SIP)......................................................................................... 1-423
SL1100 ISSUE 2.0
ii Features and Specifications Manual

IP Multiline (SIP) - ML440....................................................................................... 1-431
IP Single Line Terminal (SIP).................................................................................. 1-441
IP Trunk - (SIP) Session Initiation Protocol............................................................. 1-452
ISDN Compatibility.................................................................................................. 1-460
ISDN Compatibility - ISDN 2 B-Channel Transfer................................................... 1-474
Last Number Redial................................................................................................. 1-476
Licensing................................................................................................................. 1-480
Line Preference....................................................................................................... 1-484
Long Conversation Cutoff........................................................................................ 1-486
Loop Keys............................................................................................................... 1-488
Maintenance............................................................................................................ 1-491
Meet Me Conference............................................................................................... 1-493
Meet Me Paging...................................................................................................... 1-496
Meet Me Paging Transfer........................................................................................ 1-499
Memo Dial............................................................................................................... 1-502
Message Waiting..................................................................................................... 1-504
Microphone Cutoff................................................................................................... 1-508
Mobile Extension..................................................................................................... 1-510
Mobile Extension - Callback to Mobile Phone......................................................... 1-521
Multiple Trunk Types............................................................................................... 1-525
Music on Hold.......................................................................................................... 1-527
Name Storing.......................................................................................................... 1-530
Navigation Key........................................................................................................ 1-532
Night Service........................................................................................................... 1-544
Off-Hook Signaling.................................................................................................. 1-551
One-Touch Calling.................................................................................................. 1-554
Operator.................................................................................................................. 1-557
Paging, External...................................................................................................... 1-559
Paging, External (VRS)........................................................................................... 1-562
Paging, Internal....................................................................................................... 1-564
Park......................................................................................................................... 1-567
PBX Compatibility/Behind PBX............................................................................... 1-573
PC Programming..................................................................................................... 1-576
PC Programming - Intuition Setup........................................................................... 1-584
Power Failure Transfer............................................................................................ 1-602
Prime Line Selection............................................................................................... 1-603
Private Line............................................................................................................. 1-606
Programmable Function Keys................................................................................. 1-609
Programming from a Multiline Terminal.................................................................. 1-612
Pulse to Tone Conversion....................................................................................... 1-614
Redial Function....................................................................................................... 1-616
Remote (System) Upgrade...................................................................................... 1-619
Repeat Redial.......................................................................................................... 1-622
Resident System Program...................................................................................... 1-624
Reverse Voice Over ............................................................................................... 1-625
Ring Groups............................................................................................................ 1-628
Ringdown Extension (Hotline), Internal/External..................................................... 1-632
Room Monitor.......................................................................................................... 1-635
Save Number Dialed............................................................................................... 1-641
Secondary Incoming Extension............................................................................... 1-644
Secretary Call (Buzzer)........................................................................................... 1-647
Secretary Call Pickup.............................................................................................. 1-649
Security................................................................................................................... 1-651
Selectable Display Messaging................................................................................ 1-661
ISSUE 2.0 SL1100
Features and Specifications Manual iii

Selectable Ring Tones............................................................................................ 1-664
Serial Call................................................................................................................ 1-666
Single Line Terminals.............................................................................................. 1-668
SIP Trunk E.164 CLIP Enhancement...................................................................... 1-672
SIP Trunk E.164 Support........................................................................................ 1-676
SL Net..................................................................................................................... 1-679
SL Desktop Suite..................................................................................................... 1-697
Softkeys .................................................................................................................. 1-702
Station Hunt............................................................................................................. 1-704
Station Message Detail Recording.......................................................................... 1-706
Station Name Assignment - User Programmable................................................... 1-719
Station Relocation................................................................................................... 1-722
T1 Trunking (with ANI/DNIS Compatibility)............................................................. 1-725
Tandem Ringing...................................................................................................... 1-730
Tandem Trunking (Unsupervised Conference)....................................................... 1-733
Tone Override......................................................................................................... 1-742
Traffic Reports......................................................................................................... 1-744
Transfer................................................................................................................... 1-746
Trunk Group Routing............................................................................................... 1-753
Trunk Groups.......................................................................................................... 1-757
Trunk Queuing/Camp-On........................................................................................ 1-759
Unicast/Multicast Paging Mode............................................................................... 1-761
Uniform Call Distribution (UCD).............................................................................. 1-766
User Programming Ability........................................................................................ 1-771
Virtual Extensions.................................................................................................... 1-772
Voice Mail Integration (Analog)............................................................................... 1-777
Voice Mail Message Indication on Line Keys.......................................................... 1-786
Voice/Melody Ringing by VM.................................................................................. 1-789
Voice Over .............................................................................................................. 1-795
Voice Response System (VRS).............................................................................. 1-798
Voice Response System (VRS) Upload Download Audio....................................... 1-807
Voice Response System (VRS) - Call Forwarding - Park and Page....................... 1-812
Volume Controls...................................................................................................... 1-815
Warning Tone for Long Conversation..................................................................... 1-817
Chapter 2 Codes Tables
Section 1 ABOUT THIS CHAPTER................................................................................... 2-1
Section 2 SIMPLIFYING MULTILINE TERMINAL OPERATIONS WITH ONE-
TOUCH KEY OPERATION........................................................................... 2-1
Section 3 USING HANDSFREE........................................................................................ 2-1
Chapter 3 Features Availability by Software Revision
Section 1 FEATURE AVAILABILITY CHART.................................................................... 3-1
SL1100 ISSUE 2.0
iv Features and Specifications Manual

LIST OF TABLES
Table 1-1 Keys for Entering Names................................................................................... 1-9
Table 1-2 Forced Account Codes.................................................................................... 1-13
Table 1-3 Sample Alarm Report...................................................................................... 1-24
Table 1-4 Alarm Report Definitions.................................................................................. 1-25
Table 1-5 Alarm Report Item Definitions.......................................................................... 1-25
Table 1-6 Sample System Information Printout............................................................... 1-26
Table 1-7 Keys for Entering Names............................................................................... 1-124
Table 1-8 Caller ID Matching Rule................................................................................. 1-130
Table 1-9 Example of setting PRG 15-02-67................................................................. 1-137
Table 1-10 Dial Tone Detection Program Interaction..................................................... 1-208
Table 1-11 Example 2 (Manual Change)....................................................................... 1-218
Table 1-12 Monday -Friday............................................................................................ 1-220
Table 1-13 Saturday...................................................................................................... 1-220
Table 1-14 Sunday......................................................................................................... 1-220
Table 1-15 LED Flash Patterns...................................................................................... 1-226
Table 1-16 Default Value for PRG 30-03-01 ................................................................. 1-240
Table 1-17 Distinctive Ringing: Tones and Flash Patterns............................................ 1-247
Table 1-18 Basic Tone Table - Tone 06 ....................................................................... 1-249
Table 1-19 Basic Tone Table - Tone 14 ....................................................................... 1-249
Table 1-20 Basic Tone Table - Tone 39 ....................................................................... 1-250
Table 1-21 CPN for Standard Calls............................................................................... 1-267
Table 1-22 CPN for VE Standard Calls.......................................................................... 1-268
Table 1-23 CPN for 911 Calls........................................................................................ 1-269
Table 1-24 CPN for VE 911 Calls.................................................................................. 1-269
Table 1-25 CPN for Line Key+911 Calls........................................................................ 1-270
Table 1-26 Extension Busy Setup.................................................................................. 1-355
Table 1-27 InMail Part Number and Capacity................................................................ 1-362
Table 1-28 InMail Email Account Information................................................................ 1-394
Table 1-29 Typical SMS Notification (No Wav File)....................................................... 1-396
Table 1-30 Typical SMS Notification (No Wav File) (Continued)................................... 1-396
Table 1-31 Common Email Notification SMTP Server Settings..................................... 1-396
Table 1-32 Some Common Mobile Telephone Service Provider SMS Portals.............. 1-396
Table 1-33 Turn Email Notification On or Off ................................................................ 1-399
Table 1-34 Park and Page Call Handling....................................................................... 1-408
Table 1-35 Park and Page Call Handling....................................................................... 1-408
Table 1-36 Recording Your Paging Message ............................................................... 1-410
Table 1-37 Setting the Call Handling Options ............................................................... 1-410
Table 1-38 Picking Up a Parked Call ............................................................................ 1-411
Table 1-39 Default Incoming Ringing Tone................................................................... 1-413
Table 1-40 Incoming Ringing Tone................................................................................ 1-421
Table 1-41 Example - System Setting........................................................................... 1-425
Table 1-42 Example - IP Terminal Setting..................................................................... 1-425
Table 1-43 Port Forwarding Settings of MAIN Location Router..................................... 1-425
Table 1-44 Handset Features........................................................................................ 1-432
Table 1-45 Supported System Feature List................................................................... 1-433
Table 1-46 Minimum Bandwidth Requirements............................................................. 1-441
Table 1-47 Feature Support Table for Standard SIP Device......................................... 1-443
Table 1-48 Restrictions for Calling Party Names........................................................... 1-461
Table 1-49 License Information..................................................................................... 1-482
Table 1-50 Quick System Check-up.............................................................................. 1-491
Table 1-51 Supported Service Codes............................................................................ 1-511
ISSUE 2.0 SL1100
Features and Specifications Manual v

Table 1-52 Caller ID Sent to Mobile Telephone............................................................. 1-514
Table 1-53 Keys for Entering Names............................................................................. 1-531
Table 1-54 Movement on screen from Menu................................................................. 1-536
Table 1-55 Package List for Drag & Drop...................................................................... 1-586
Table 1-56 Terminal List for Drag & Drop...................................................................... 1-587
Table 1-57 Trunk Types................................................................................................. 1-588
Table 1-58 Extension (Terminal) Type........................................................................... 1-589
Table 1-59 External Device Type................................................................................... 1-590
Table 1-60 KSU View Function List............................................................................... 1-592
Table 1-61 Intuition Setup HW Setting........................................................................... 1-592
Table 1-62 Terminal Type.............................................................................................. 1-595
Table 1-63 Selectable Display Messaging Defaults....................................................... 1-661
Table 1-64 Selectable Display Message - Character Entry Chart................................. 1-662
Table 1-65 Intercom or Trunk Ring Setting.................................................................... 1-665
Table 1-66 SMDR Report Definitions............................................................................. 1-708
Table 1-67 SMDR Report Format with PRG 35-02-14 Set to ‘0’................................... 1-709
Table 1-68 SMDR Report Format with PRG 35-02-14 Set to ‘1’................................... 1-710
Table 1-69 SMDR Summary Report.............................................................................. 1-711
Table 1-70 Keys for Entering Names............................................................................. 1-721
Table 1-71 WAV Format................................................................................................ 1-789
Table 1-72 Default Incoming Ringing Tone................................................................... 1-808
Table 1-73 Error Messages and Causes....................................................................... 1-810
Table 2-1 Post Dialing Service Codes - Single Digit Post Dialing Codes.......................... 2-1
Table 2-2 Service Codes by Number................................................................................. 2-2
Table 2-3 Service Codes by Feature................................................................................. 2-8
Table 2-4 Function Key Codes by Feature...................................................................... 2-15
Table 2-5 Function Key Codes by Number...................................................................... 2-20
Table 3-1 Feature Availability by Software Revision.......................................................... 3-1
SL1100 ISSUE 2.0
vi Features and Specifications Manual

LIST OF FIGURES
Figure 1-1 Right Cursor Key Operation Flow Chart........................................................... 1-4
Figure 1-2 Left Cursor Key Operation Flow Chart......................................................... 1-120
Figure 1-3 Walking Code Restriction............................................................................. 1-168
Figure 1-4 Temporary Code Restriction Override.......................................................... 1-169
Figure 1-5 Department Calling Priority Call Routing...................................................... 1-195
Figure 1-6 Department Calling Circular Routing............................................................ 1-196
Figure 1-7 Digital Trunk Clocking Example 1................................................................. 1-212
Figure 1-8 Digital Trunk Clocking Example 2................................................................. 1-212
Figure 1-9 Digital Trunk Clocking Example 3................................................................. 1-212
Figure 1-10 Digital Trunk Clocking Example 4............................................................... 1-212
Figure 1-11 Digital Trunk Clocking Example 5............................................................... 1-213
Figure 1-12 Digital Trunk Clocking Example 6............................................................... 1-213
Figure 1-13 Digital Trunk Clocking Example 7............................................................... 1-213
Figure 1-14 Digital Trunk Clocking Example 8............................................................... 1-213
Figure 1-15 Time Schedule 1......................................................................................... 1-261
Figure 1-16 Time Schedule 2......................................................................................... 1-261
Figure 1-17 Automatic Night Service............................................................................. 1-263
Figure 1-18 Weekly Night Service................................................................................. 1-264
Figure 1-19 Light Sensor............................................................................................... 1-357
Figure 1-20 Example - User Access to Voice Mail......................................................... 1-375
Figure 1-21 Cascade Message Notification Flow Chart-1............................................. 1-380
Figure 1-22 Cascade Message Notification Flow Chart-2............................................. 1-381
Figure 1-23 Cascade Message Notification Flow Chart-3............................................. 1-382
Figure 1-24 InMail User Pro Login Diagram.................................................................. 1-413
Figure 1-25 Example- NAT Traversal............................................................................ 1-425
Figure 1-26 Keys and Their Functions........................................................................... 1-431
Figure 1-27 Example - SIP Terminal.............................................................................. 1-450
Figure 1-28 Left Cursor Key Operation Flow Chart....................................................... 1-476
Figure 1-29 Mobile Extension Layout............................................................................ 1-510
Figure 1-30 Example - Callback to Mobile Phone.......................................................... 1-521
Figure 1-31 PC Programming Overview........................................................................ 1-576
Figure 1-32 PCPro Connection Dialog........................................................................... 1-577
Figure 1-33 WebPro Home Page................................................................................... 1-578
Figure 1-34 WebPro End User Screen.......................................................................... 1-579
Figure 1-35 View of Intuition Setup................................................................................ 1-585
Figure 1-36 Navigation Bar............................................................................................ 1-586
Figure 1-37 Intuition Setup Page 1 - Trunk Setting........................................................ 1-587
Figure 1-38 Intuition Setup Page 2 - Extension Setting................................................. 1-589
Figure 1-39 Intuition QA Page 3 - External Device........................................................ 1-590
Figure 1-40 Intuition Setup Page 4 - KSU View............................................................. 1-591
Figure 1-41 KSU View................................................................................................... 1-594
Figure 1-42 Analog Trunk Settings................................................................................ 1-594
Figure 1-43 Incoming Ring Extension Settings ............................................................. 1-595
Figure 1-44 KSU View................................................................................................... 1-597
Figure 1-45 External Paging Settings............................................................................ 1-597
Figure 1-46 Background Music Settings........................................................................ 1-598
Figure 1-47 Multiline Room Monitoring.......................................................................... 1-637
Figure 1-48 Single Line Terminal Room Monitoring ..................................................... 1-638
Figure 1-49 SMDR with a CPU Connection Ethernet.................................................... 1-714
Figure 1-50 SMDR Flowchart........................................................................................ 1-715
Figure 1-51 SMDR Flowchart (Continued)..................................................................... 1-716
ISSUE 2.0 SL1100
Features and Specifications Manual vii

Figure 1-52 SMDR Flowchart (Continued)..................................................................... 1-717
Figure 1-53 SMDR Flowchart (Continued)..................................................................... 1-718
Figure 1-54 Multicast Mode Example............................................................................ 1-761
Figure 1-55 Unicast Mode Example............................................................................... 1-762
Figure 1-56 Auto Mode Example................................................................................... 1-762
Figure 1-57 Uniform Call Distribution (UCD) Priority Call Routing................................. 1-767
Figure 1-58 Uniform Call Distribution (UCD) Circular Routing....................................... 1-768
Figure 1-59 VRS User Pro Login Diagram..................................................................... 1-808
SL1100 ISSUE 2.0
viii Features and Specifications Manual

Features
SECTION 1 ABOUT THIS CHAPTER
This chapter provides an alphabetical listing of the features that are available with the SL1100 system.
Each feature provides the following information:
Description - briefly describes the feature and how it is used.
Conditions - provides special operating conditions (if any) that need to be considered with using the
feature.
Default Settings - indicates the factory default setting (if any).
System Availability - describes Multiline Terminals that can be used with this feature and lists any
additional equipment, such as adapters or units, which must be installed for this feature to operate.
Programming - lists the memory blocks that support the feature.
Related Features - lists features that are associated with the feature being described (e.g., the
Account Codes feature lists the Speed Dialing feature in the related features list because speed
dialing bins can contain stored account code (if any).
Operation - provides step-by-step instructions for using the feature.
SECTION 2 IMPORTANT NOTES
Simplifying Multiline Terminal Operation with One-Touch Keys
A Multiline Terminal user can access many features Service Codes (e.g., Service Code 744 sets Call
Forward Busy/No Answer). To streamline the operation of their telephone, a Multiline Terminal user
can store these codes under One-Touch Keys. This provides one-button operation for almost any
feature. To find out more, turn to the One-Touch Calling and One-Touch Serial Operation features.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (PRG 15-07
or SC nnn). This means that the key requires service code nnn, and you can program this code in
PRG 15-07 or by dialing Service Code 751 or 752. Refer to the Programmable Function Keys feature
for more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key
or Speaker key to answer or place a call. For extensions without Automatic Handsfree, the user must:
• Lift the handset or press Speaker key for Intercom dial tone.
• Lift the handset or press Speaker key, then press a line key for trunk dial tone.
Features and Specifications Manual 1-1
Features
1

Port Assignments
Port Calculation for Trunks:
The system detects the type of unit (trunk or extension) and assigns the required extension or trunk
ports to the slot. The system will use the next available port numbers - it will not reserve any.
SL1100 ISSUE 2.0
1-2 Features

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers.
This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long
telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the
System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group
Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension.
The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed
Dialing and a maximum of 32 Speed Dialing Groups are available. Each extension has 10 Station
Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing a not an Speed Dialing call, the system normally routes the call through Trunk Group
Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the
system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User
selection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can
currently be dialed only using the Directory Dial feature (Press Directory key + SYS softkey + use
arrow keys to locate number or enter the Speed Dial bin name + Speaker key to place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System
bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a not an Speed
Dialing number stored under a DSS Console key. The stored number dials out (chains) to the initial
call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You
can program the bin for the company number under one DSS Console key (e.g., 81300) and the
client’s extension number under the other (e.g., 81301). The DSS Console user presses the first key
to call the company, waits for the Automated Attendant to answer, then presses the second key to call
the client (extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to a number not in the Speed Dial list dialed manually, from a
Programmable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored
Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and
then dial 926 5400. The Flash can be stored by the user from their telephone or by the system
administrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store
a Speed Dialing bin number. When the extension user presses the key, the telephone automatically
dials out the stored number. This provides true one-touch calling via telephone function keys.
ISSUE 2.0 SL1100
Features and Specifications Manual 1-3
A

Cursor Key Operation (When set PRG 15-02-60:0)
By pressing the Right Cursor key, the user can access all directory menus. The flow chart below
shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on
page 1-4). If the terminal is not allowed access to Speed Dial and/or Telephone Book numbers or
no telephone numbers are programmed in those areas, they are skipped.
Common speed
Dial Search
Group Speed
Dial Search
Extension
Number Search
Menu
Common SPD
Group SPD
Extension Number
Associated Program
PRG 13-01-03
PRG 13-02-01
None
Related Programs
If the menu is disable by programming or there are
no numbers in a telephone book the menu will be
skipped and the next menu will appear.
= Press Left Cursor key
Once the LEFT key is pressed, the Right Cursor
key can be used to switch between the Redial and
Incoming History menus.
Figure 1-1 Right Cursor Key Operation Flow Chart
Conditions
• Speed Dial bins can contain stored Account Codes. To prevent them from being displayed use PRG
20-07-04.
• ARS selects the trunk for the call unless selected by the user.
• A user can implement Speed Dial only if their extension has access to outgoing trunks.
• An extension can have a One-Touch Key for Speed Dial operation.
• If you enter a PBX trunk access code in a Speed Dial bin, the system automatically inserts a pause
after the bin.
• Single Line Terminals can dial only System and Group Speed Dial numbers.
• Toll Restriction may prevent a user from using a stored Speed Dial number.
• Unless selected by the user, Trunk Group Routing selects the trunk Speed Dial uses for trunk calls.
• If the Speed Dial bin does not have a name assigned it does not show when scrolling through the
directory of speed dials.
• If PRG 13-01-01 is set to 1 (Intercom Access mode), system speed dial bins require inserting a
trunk access code.
• When operating the Right Cursor key, if the menu is disabled by programming or there are no
numbers in a telephone book, the menu is skipped and the next menu will appear.
• If a name is not associated with a speed dial bin, the speed dial entry will not show up when
scrolling through the terminals Softkeys.
Default Settings
Available (No Speed Dialing bins are assigned).
SL1100 ISSUE 2.0
1-4 Abbreviated Dialing/Speed Dial
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System Availability
Terminals
All Terminals
Required Component(s)
None
Related Features
Account Code Entry
Automatic Route Selection (ARS/F-Route)
Central Office Calls, Placing
Code Restriction/Toll Restriction
Dial Tone Detection
One-Touch Calling
PBX Compatibility/Behind PBX
Programmable Function Keys
Single Line Terminals
Trunk Group Routing
Guide to Feature Programming
The programs listed below indicate the most commonly used programs required for this feature. The
programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further
detailed programming.
• When a * is listed next to the Program Number it indicates a program that MUST be set (from a
default state) for this feature to be enabled.
System Speed Dial
Program
Number
Program Name/Description Assigned Data
13-01-01 Speed Dial Auto Outgoing Call Mode
Assign if the speed dial bins use trunk group routing or intercom ac-
cess.
If the bins are assigned as trunk group routing do not add the trunk
access code in front of the number when programming the entries. If
the bins are assigned as intercom access then the trunk group access
code must be programmed in front of the number.
0 = Trunk Outgoing Mode (Use
trunk group assigned in PRG 13-05.)
1 = Intercom Outgoing Mode (Fol-
low the system routing for the trunk
access code entered.)
(default = 0)
ISSUE 2.0 SL1100
Features and Specifications Manual 1-5
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Program
Number
Program Name/Description Assigned Data
13-01-03 Number of Common Speed Dialing Bins
Assign the number of speed dial bins that are used for the System
Speed Dials.
All speed dial bins (000 ~ 999) are shared for system and group
speed dialing. If all bins are assigned to system speed dialing there
will be no bins to assign to group speed dialing.
0 = No Common Speed Dialing (No
System Speed Dial)
1 ~ 1000 = 1 ~ 1000 bins assigned
(default = 900)
13-05-01 Speed Dialing Trunk Group
If PRG 13-01-01 is set to (0), trunk outgoing mode, assign each speed
dialing bin (000 ~ 999) a trunk group (PRG 14-05) to be used when
accessed.
0 = Follow the caller's extension
trunk group routing ( PRG 21-02)
1 ~ 25 = Trunk group 1 ~ 25
(default = 0)
13-04-01 * Speed Dialing Data
Per speed dial bin (000 ~ 999) assign the telephone number that is to
be called when the bin is accessed.
If 13-01-01 is set to (0) do not include the trunk access code.
If 13-01-01 is set to (1) include the trunk access code.
Maximum of 36 digits (0 ~ 9,
*
, #,
@, P, R)
@ = Wait for Answer Supervision -
ISDN trunks only
P = Pause - Analog Trunk Only
R = Hook flash - Analog Trunk Only
(default = Not Assigned)
13-04-02 * Speed Dialing Name
Per Speed Dialing bin (000 ~ 999) assign a name to be used when
searching through the directory.
If a name is not assigned for a speed dial bin the speed dial entry will
not be listed in the directory.
Maximum of 12 characters
(default = Not Assigned)
11-10-04 Service Code Setup - Storing Common Speed Dialing Numbers
Assign the service code used for storing common speed dialing (sys-
tem speed dialing) name and number.
The service code assigned must be within your valid numbering plan
in PRG 11-01-01.
Maximum of 8 digits (0 ~ 9,
*
, #)
(default = 753)
20-07-04 Class of Service - Storing Speed Dial Entries
Per class of service (PRG 20-06-01) allow or deny the ability to store
system or group speed dial entries.
0 = Off (Deny)
1 = On
(default = 1)
11-12-10 Service Code Setup - Speed Dialing
Assign the service code used for accessing common speed dialing
(system speed dialing) bins.
The service code assigned must be within your valid numbering plan
in PRG 11-01-01.
Maximum of 8 digits (0 ~ 9,
*
, #)
(default = #2)
20-08-03 Class of Service - System Speed Dialing
Per class of service (PRG 20-06-01) allow or deny the ability to use
system speed dial entries.
0 = Off (Deny)
1 = On
(default = 1)
15-07-01 Programmable Function Keys
This program is used on a per station basis to assign different function
keys to the Multiline Terminals.
Function key (27) is the System Speed Dial key. This key, when pro-
grammed on a phone, requires an additional data of the speed dial
bin. The additional data depends on how many system speed dial en-
tries are assigned in PRG 13-01. If only 10 entries are assigned the
additional data would be one digit, 0 ~ 9. If 100 entries are assigned
the additional data would be two digits, 00 ~ 99. If more than 100 en-
tries are assigned the additional data would be three digits, 000 ~ 999.
An example would be 27 001, when this key is pressed speed dial bin
001 is accessed.
27 = System Speed Dial
(Refer to the programming manual for
the default values and for all other
available options in this command.)
Additional Data for Group Speed Dial
Program
Number
Program Name/Description Assigned Data
13-03-01 * Speed Dialing Group Assignment for Extensions
Assign each extension to a speed dialing group.
1 ~ 32 = Speed dial groups 1 ~ 32
(default = 1)
SL1100 ISSUE 2.0
1-6 Abbreviated Dialing/Speed Dial
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Program
Number
Program Name/Description Assigned Data
13-02-01 * Group Speed Dialing Bins
For each speed dial group assigned in PRG 13-03, assign the range
of speed dial bins that is to be used.
All speed dial bins (000 ~ 999) are shared for system and group
speed dialing. If all bins are assigned to system speed dialing there
will be no bins to assign to group speed dialing.
0 ~ 999 = Speed dial bins 0 ~ 999
(default = 0)
11-10-05 Service Code Setup - Storing Group Speed Dialing Numbers
Assign the service code used for storing group speed dialing name
and number.
The service code assigned must be within your valid numbering plan
in PRG 11-01-01.
Maximum of 8 digits (0 ~ 9,
*
, #)
(default = 754)
20-07-04 Class of Service - Storing Speed Dial Entries
Per class of service (PRG 20-06-01) allow or deny the ability to store
system or group speed dial entries.
0 = Off (Deny)
1 = On
(default = 1)
11-12-11 Service Code Setup - Group Speed Dialing
Assign the service code used for accessing group speed dialing bins.
The service code assigned must be within your valid numbering plan
in PRG 11-01-01.
Maximum of 8 digits (0 ~ 9,
*
, #)
(default = #4)
20-08-04 Class of Service - Group Speed Dialing
Per class of service (PRG 20-06-01) allow or deny the ability to use
group speed dial entries.
0 = Off (Deny)
1 = On
(default = 1)
15-07-01 Programmable Function Keys
This program is used on a per station basis to assign different function
keys to the Multiline Terminals.
Function key (28) is the Group Speed Dial key. This key, when pro-
grammed on a phone, requires an additional data of the speed dial
bin. The additional data depends on how many group speed dial en-
tries are assigned in PRG 13-02. If only 10 entries are assigned the
additional data would be one digit, 0 ~ 9. If 100 entries are assigned
the additional data would be two digits, 00 ~ 99. If more than 100 en-
tries are assigned the additional data would be three digits, 000 ~ 999.
An example would be 28 001, when this key is pressed the first group
speed dial bin is accessed.
28 = Group Speed Dial
(Refer to the programming manual for
the default values and for all other
available options in this command.)
Additional Data for Station Speed Dial
Program
Number
Program Name/Description Assigned Data
13-01-02 Private Speed Dial
Allow or deny the ability for users to have an additional 20 private
speed dialing bins (station speed dial) besides the 1000 system bins.
0 = Do Not Use
1 = Use
(default = 1)
15-02-60 Soft Key/Navigation Key Mode
Per station select the Soft Key mode that is to be used.
If set to (0), Standard Mode, the station has 10 personal speed dial
keys and they are assigned in PRG 15-14.
If set to (1 or 2), Advanced Mode 1/2, the station has 20 personal
speed dial keys and they are assigned in PRG 13-06. When the sta-
tion is assigned to Advanced Mode 1 or 2 PRG 13-01-02 must be set
to a (1) to allow the 20 extra speed dial entries.
0 = Standard Mode
1 = Advanced Mode 1
2 = Advanced Mode 2
(default = 2)
13-06-01 * Speed Dial Data - Personal Speed Dial
Per speed dial bin (1 ~ 20) assign the telephone number that is to be
called when the bin is accessed.
If 13-01-01 is set to (0) do not include the trunk access code. If
13-01-01 is set to a (1) include the trunk access code.
Maximum of 36 digits (0 ~ 9,
*
, #,
@, P, R)
@ = Wait for Answer Supervision -
ISDN trunks only
P = Pause - Analog Trunk Only
R = Hook flash - Analog Trunk Only
(default = Not Assigned)
13-06-02 * Speed Dialing Name
Per Speed Dialing bin (1 ~ 20) assign a name to be used when
searching through the directory.
If a name is not assigned for a speed dial bin the speed dial entry will
not be listed in the directory.
Maximum of 12 characters
(default = Not Assigned)
ISSUE 2.0 SL1100
Features and Specifications Manual 1-7
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Program
Number
Program Name/Description Assigned Data
15-14-01 Programmable One Touch Keys - Number
If PRG 15-02-60 is set to a (0) then the stations personal speed dial
entries are programmed here.
Per key number (1 ~ 10) assign the telephone number that is to be
called when the bin is accessed.
Maximum of 36 digits (0 ~ 9,
*
, #,
@, P, R)
@ = Wait for Answer Supervision -
ISDN trunks only
P = Pause - Analog Trunk Only
R = Hook flash - Analog Trunk Only
(default = Not Assigned)
15-14-02 Programmable One Touch Keys - Name
Per key number (1 ~ 10) assign a name to be used when searching
through the directory.
If a name is not assigned for a speed dial bin the speed dial entry will
not be listed in the directory.
Maximum of 12 characters
(default = Not Assigned)
11-11-39 Station Speed Dial Number Entry
If PRG 15-02-60 is set to a (0) assign the service code used for stor-
ing station speed dialing name and number. These entries will be stor-
ed in PRG 15-14.
The service code assigned must be within your valid numbering plan
in PRG 11-01-01.
Maximum of 8 digits (0 ~ 9,
*
, #)
(default = 755)
Operation
To store a Speed Dialing number (display telephones only):
1. Press Speaker key.
2. Dial 753 (for system) or 754 (for group).
3. Dial system or group storage code.
Initially, there are 900 System Speed Dialing codes. Group Speed Dialing codes must be defined in
programming.
4. Dial telephone number you want to store (up to 36 digits).
Valid entries are 0~9, # and
*
. To enter a pause, press Transfer key. To store a Flash, press Flash
key.
Enter @ for await answer before sending following digits on ISDN.
5. Press Hold key.
SL1100 ISSUE 2.0
1-8 Abbreviated Dialing/Speed Dial
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