NEC SV8300 User manual

NEC Infrontia Corporation
June 2008
NDA-30909
ISSUE 1.0
Single Line Telephone User Guide

LIABILITY DISCLAIMER
NEC Unified Solutions, Inc. reserves the right to change the specifications,
functions, or features, at any time, without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its
employees and customers. The information contained herein is the property
of Unified Solutions, Inc. and shall not be reproduced without prior written
approval from NEC Unified Solutions, Inc. All brand names and product
names on this document are trademarks or registered trademarks of their
respective companies.
Copyright 2008
NEC Unified Solutions, Inc.

- 1 -
TABLE OF CONTENTS
1. GENERAL INFORMATION
2. BASIC OPERATION
Quick Reference Guide ....................................................................................................... 2
Answering Calls .................................................................................................................. 4
Ringing Calls .......................................................................................................................... 4
Placing Calls ....................................................................................................................... 4
Internal Calls .......................................................................................................................... 4
Outside Calls .......................................................................................................................... 4
Last Number Redial ............................................................................................................... 4
Stations/System Speed Dial ................................................................................................ 4
Call Alert Notification ........................................................................................................... 4
Trunk Queuing .................................................................................................................... 4
Holding Calls ....................................................................................................................... 5
Exclusive Hold ....................................................................................................................... 5
Transferring Calls ................................................................................................................ 5
3/4 Party Conference .......................................................................................................... 5

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TABLE OF CONTENTS
3. BUSINESS FEATURES
Account Code ...................................................................................................................... 6
Announcement Service ....................................................................................................... 6
Announcement Service ....................................................................................................... 7
Record/replay/Delete for each Digital Announcement Trunk Card ........................................ 7
Silent Monitor ...................................................................................................................... 7
Authorization Code .............................................................................................................. 8
Broker’s Call ........................................................................................................................... 8
Call Back ............................................................................................................................. 8
Call Forwarding – All Calls .................................................................................................. 9
Call Forwarding – Busy Line ............................................................................................... 9
Call Forwarding – No Answer ........................................................................................... 10
Call Forwarding – Destination ........................................................................................... 10
Split Call Forwarding – All Calls ........................................................................................ 11
Split Call Forwarding – Busy Line ..................................................................................... 12
Split Call Forwarding – No Answer ................................................................................... 13

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TABLE OF CONTENTS
Call Park ............................................................................................................................ 14
Call Park – System .............................................................................................................. 14
Call Park - Tenant ................................................................................................................ 14
Call Pickup ........................................................................................................................ 15
Call Pickup - Direct .............................................................................................................. 15
Call Pickup - Group .............................................................................................................. 15
Call Pickup - Designated Group ........................................................................................... 15
Call Transfer ...................................................................................................................... 16
Call Transfer - All Calls ........................................................................................................ 16
Camp-On ........................................................................................................................... 16
Conference (Three/Four Party) ......................................................................................... 17
Consecutive Speed Dialing ............................................................................................... 18
Consultation Hold ..............................................................................................................18
Direct Outward Dialing (DOD) ........................................................................................... 19
Do Not Disturb ................................................................................................................... 19
Enhanced 911 ...................................................................................................................19
Executive Calling ............................................................................................................... 19
Executive Override ............................................................................................................ 20

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TABLE OF CONTENTS
External Paging with Meet Me .......................................................................................... 20
Forced Account Code ....................................................................................................... 20
Group Call by Pilot Number Dialing .................................................................................. 21
Call Hold ............................................................................................................................ 21
Internal Zone Paging with Meet-Me .................................................................................. 22
Last Number Redial .......................................................................................................... 22
Message Reminder ........................................................................................................... 22
Voice Message Waiting – System ..................................................................................... 23
Voice Message Waiting – Individual ................................................................................ 24
Trunk Answer any Station (TAS) ...................................................................................... 24
Pad Lock ........................................................................................................................... 24
Set Relocation ................................................................................................................... 25
Station Speed Dialing ........................................................................................................ 25
Step Call ............................................................................................................................ 25
System Speed Dialing ....................................................................................................... 26
Timed Reminder ................................................................................................................ 26

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TABLE OF CONTENTS
Trunk Queuing - Outgoing ................................................................................................. 26
Whisper Page .................................................................................................................... 27
4. HOTEL FEATURES
Automatic Wake-UP .......................................................................................................... 28
Maid Status ....................................................................................................................... 28
Room Cutoff ...................................................................................................................... 29
House Phone ....................................................................................................................29
Do Not Disturb – Hotel/Motel ............................................................................................ 29
Direct Data Entry ............................................................................................................... 29
Messaging Waiting ............................................................................................................ 30
Message Waiting - Single Lamp .......................................................................................... 30
Voice Message Waiting ....................................................................................................... 30

This Page Intentionally Left Blank

1
1.
1. GENERAL INFORMATION
The following should be considered when reviewing
this User Guide:
PAccess to many features is based on system
assignments. Some access codes may vary from
those stated in this user guide and not all features
may be available from your telephone.
PThe Flash or Tap key, located on certain models of
Single Line Telephones, can be used in place of
the hookswitch.

2
1.
2. BASIC OPERATION
Quick Reference Guide
Outside Calling
Outside Call Dial 9ÆTelephone Number
LastCO/PBXNumber
Redial Dial ¿
Trunk Queue Receive Trunk Busy
Indication ÆDial 2
Call Forwarding
Set: Dial the Call Forwarding feature access code Æ
Dial the desired target station number.
Cancel: Dial the Call Forwarding cancellation code.
Internal Calling
Station Call Dial Station Number
Internal Calling With A Call In Progress:
Hold Hookswitch
Transfer Hookswitch ÆDial Station
Number
Quick Transfer to
Voice Mail Hookswitch ÆDial Station
Number Æ9
Conference Hookswitch ÆPlace 2nd Call
ÆHookswitch.
Call Park System
Set: Hookswitch ÆDial the
Call Park - System feature
access code ÆDial 0~9
Retrieve: Dial the Call
Park - Systemretrievalaccess
code ÆDial 0~9.

3
1.
From the Intercom
Internal Paging DialtheInternalPagingfeature
access code ÆPage.
External Paging Dial the External Paging
feature access code ÆPage.
Call Pickup Direct Dial the Call Pickup - Direct feature access code ÆDial
Station Number.
Speed Dialing
System Speed Dial Dial Speed Dial code ÆDial Speed Dial Memory location
(00~99).
Station Speed Dial
Dial Speed Dial code ÆDial
Speed Dial Memory location.
To program numbers in
memory:
Dial the Station Speed Dialing
programming code ÆDial the
abbreviated code to be
assigned ÆDial the trunk
access code and the desired
telephone number.

4
1.
Answering Calls
RINGING CALLS
1. Lift handset.
2. Converse.
Note 1: Distinctive ringing tones are provided for internal
and outside calls.
Note 2: When assigned the Delayed Ringing feature,
incoming primary station If the call is unanswered
after a preprogrammed calls will also ring at the
assigned secondary station.
Placing Calls
INTERNAL CALLS
1. Lift handset.
2. Dial station number or 0for the attendant.
Note 1: When calling a multiline telephone, dialing 1after
the station number will change ringing to voice or
voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 7
after dialing the station number.
OUTSIDE CALLS
1. Lift handset.
2. Dial trunk access code, i.e. 9.
3. Dial telephone number.
4. Converse.
LAST NUMBER REDIAL
1. Lift handset.
2. Dial Last Number Redial code ¿.
3. Converse.
Stations/System Speed Dial
1. Lift handset.
2. Dial Speed Dial code.
3. Dial Speed Dial Memory location:
4. Converse.
Call Alert Notification
With a call in progress:
1. Receive Call Alert Notification.
2. Replace handset to disconnect the present call.
3. Lift handset to converse with second call.
Trunk Queuing
Upon receiving busy tone when all outside lines
are busy:
1. Dial Trunk Queue set code 2.
2. Replace handset.
Note: When an outside line is available, your telephone
will ring; lift handset and place call (no need to dial
Trunk Access code).

5
1.
Holding Calls
EXCLUSIVE HOLD
With a call in progress:
Press Hookswitch.
Note 1: Replacing the handset when a call is on hold will
cause the held call to immediately ring your
station.
Note 2: Once a call is placed on hold, the telephone can be
used to place another internal or outside call or
access a feature (i.e, Call Pickup). Replace
handset to return to the original party.
Transferring Calls
With a call in progress:
1. Press Hookswitch.
2. Dial station number.
3. Announce call (optional).
4. Replace handset.
Note 1: If the called station is busy, replacing handset will
initiate a camp-on. An unanswered camp-on or
ring transferred call will recall to your telephone
after a preprogrammed time interval.
Note 2: To return to the original party, press Hookswitch
twice.
Note 3: To transfer a call directly to a personal voice
mailbox, dial 2 after dialing the station number.
3/4 Party Conference
With an internal call in progress:
1. Press Hookswitch.
2. Place second call (internal or outside).
3. Announce conference.
4. Press Hookswitch to establish conference.
Note 1: Repeat above procedure to add a fourth party.
Note 2: No more than 1 outside party can participate in a
conference.
Note 3: A conference may be placed on Hold by pressing
Hookswitch. Replacing the handset will cause the
conference call to ring your telephone.

6
1.
3. BUSINESS FEATURES
Account Code
This feature allows station users to enter a cost
accountingorclientbilling code (up to16digits)intothe
system.
To enter an Account Code from a station before
accessing an outside line:
1. Lift the handset and receive dial tone.
2. Enter the Account Code feature access code or
press the Account Code feature access key.
3. Enter the Account Code.
4. Receive dial tone and dial the desired number
(including outside line access code).
To enter an Account Code while connected to an
outside line:
1. Press the FLASH key (or momentarily press the
hookswitch) and receive feature dial tone.
2. Enter the Account Code feature access code.
3. Enter the Account Code and receive feature dial
tone again.
4. Return to the original outside line by pressing the
FLASH key (or momentarily pressing the
hookswitch).
- or -
Dial a station number to transfer the call.
Announcement Service
This feature allows station users to record messages
on Voice Response System (VRS). When a station
user dials the feature access code for this feature, the
user receives the corresponding message from the
system.
To access:
1. Lift the handset and receive dial tone.
2. Dial the applicable Announcement Service access
code.
3. Receive the message.
To erase an announcement:
1. Lift the handset and receive dial tone.
2. Dial the Announcement Service delete access
code.
3. Receive feature dial tone.
4. Dial the Announcement Service group number.
5. Restore the handset.
To record:
1. Lift the handset and receive dial tone.
2. Dial the Announcement Service record access
code.

7
1.
3. Dial the Announcement Service group number
and the VRS message number.
4. Receive three seconds of service set tone.
5. Record a message.
6. Restore the handset.
Announcement Service
RECORD/REPLAY/DELETE FOR EACH DIGITAL
ANNOUNCEMENT TRUNK CARD
To record a message:
1. Go off-hook and receive Dial Tone.
2. Dial the VRS record access code and VRS
message number. Three seconds of tone will be
supplied.
3. Record the message (maximum duration – 30
seconds).
4. Restore handset.
To replay a message:
1. Go off-hook and receive Dial Tone.
2. Dial the VRS replay access code and VRS
message number.
3. Receive a message.
4. Restore handset.
To delete a message:
1. Go off-hook and receive Dial Tone.
2. Dial the VRS delete access code and VRS
message number.
3. Receive Service Set Tone.
4. Restore handset.
Silent Monitor
This feature provides the group supervisor with the
ability to monitor a call. The silent monitor function
gives no indication (as an option) to either the agent or
the calling party.
To monitor a conversation/to cancel monitoring
(Supervisor only):
1. Lift the handset and receive extension dial tone.
2. Dial the monitor feature access code.
3. Dial the extension number to be monitored.
4. Monitor the conversation via the handset or the
speaker.
5. Restore the handset.
Note: The use of monitoring, recording, or listening
devices to eavesdrop, monitor, retrieve, or
record telephone conversations or other sound
activities,whether or not contemporaneous with
its transmission, may be illegal in certain
circumstances under federal or state laws.
Legal advice should be sought prior to
implementing any practice that monitors or
records any telephone conversation. Some
federal and state laws require some form of
notification to all parties to the telephone

8
1.
conversation, such as using a beep tone or other
notification methods or require the consent of
all parties to the telephone conversation, prior
to monitoring or recording a telephone
conversation. Some of these laws incorporate
strict penalties.
Authorization Code
An Authorization Code is a numerical code that will
temporarily change a station’s Class of Service to a
Class of Service assigned to that Authorization Code.
This new Class of Service allows access to trunks,
dialing patterns, and/or features that would otherwise
be restricted.
1. Lift handset and receive dial tone.
2. Enter the feature access code for Authorization
Code.
3. Enter the Authorization Code.
4. Receive dial tone.
5. Enter the number to be called or access the
desired feature.
BROKER’SCALL
This feature allows a user to alternate between two
parties, talking to one party while the other party
remains on Hold on the same line.
To activate a Broker's Call with a call in progress:
1. Press the FLASH key (or momentarily press
hookswitch) and receive feature dial tone.
The first party is placed on Consultation Hold.
2. Dial the Call Hold feature access code and
receive extension dial tone.
3. Dial the new number and the second party
answers.
4. Press the FLASH key (or momentarily press the
hookswitch). The second party is placed on
Consultation Hold.
5. Dial the Call Hold feature access code and the
second party is placed on Call Hold. The first
party is connected again.
6. Repeat the last two steps, as necessary.
Call Back
This feature allows a calling party to set an automatic
Call Back when a busy or no answer condition is
encountered. When the busy station becomes idle, the
station that set the Call Back will be called. In case of
CallBack noanswer, theCall Backtothesettingstation
is initiated immediately after the called station goes
on-hook after making a call or accessing a feature.
1. Dial the desired station number and receive busy
tone or ringback tone.
2. Dial 2and receive service set tone (if single digit
access feature access codes are enabled) for
busy tone only.
- or -
Press the FLASH key (or momentarily press the
hookswitch) and receive feature dial tone. Dial the
Call Back feature access code if busy tone, dial 2
if ringback tone and receive service set tone.
3. Restore the handset.
4. When the busy station becomes idle, the station
that set the Call Back will ring. The same will
happen if the station that did not answer first
initiates or answers a call or accesses a feature
and then becomes idle.

9
1.
5. Upon answering, the originally called station will
ring.
Note: Multiple Call Backs can be set by repeating the
procedure above.
To cancel Call Back:
1. Lift the handset and receive dial tone.
2. Dial the Call Back cancellation code and receive
service set tone.
Call Forwarding – All Calls
This feature allows all calls directed to a particular
extension to be rerouted to an alternate destination,
regardless of the busy or idle status of the extension.
To set Call Forwarding - All Calls:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - All Calls feature access
code and receive feature dial tone.
3. Dial the desired target station number and receive
service set tone.
To set Call Forwarding - All Calls - Outside:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - All Calls feature access
code and receive feature dial tone.
3. Dial the trunk access code and desired telephone
number.
To monitor Call Forwarding - All Calls:
1. Lift the handset.
2. When Call Forwarding - All Calls has been set,
special dial tone is heard.
3. Replace the handset.
To cancel Call Forwarding - All Calls:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - All Calls cancellation
code and receive service set tone.
Call Forwarding – Busy Line
This feature permits a call to a busy extension to be
routed to a designated station, Attendant Console, or
voice mail equipment.
To set Call Forwarding - Busy Line:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - Busy Line feature
access code and receive feature dial tone.
3. Dial the desired target station number and receive
service set tone.
To set Call Forwarding - Busy Line - Outside:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - Busy Line feature
access code and receive feature dial tone.
3. Dial the trunk access code and the desired
telephone number.
4. Wait until the service set tone is received.
5. Replace the handset.
To cancel Call Forwarding - Busy Line:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - Busy Line cancellation
code and receive service set tone.

10
1.
Call Forwarding – No Answer
When a call is placed to a station that does not answer,
this feature forwards the call to another station, an
Attendant Console or voice mail equipment.
To set Call Forwarding - No Answer:
1. Lift handset and receive dial tone.
2. Dial Call Forwarding - No Answer feature access
code and receive feature dial tone.
3. Dial the desired target station number and receive
service set tone.
To set Call Forwarding - No Answer - Outside:
1. Lift the handset and receive Dial Tone.
2. Dial Call Forwarding - No Answer feature access
code and receive feature dial tone.
3. Dial the trunk access code and the desired
telephone number.
4. Wait until service set tone is received.
5. Replace the handset.
To cancel Call Forwarding - No Answer:
1. Lift handset and receive dial tone.
2. Dial specific Call Forwarding - No Answer
cancellation code and receive service set tone.
Call Forwarding – Destination
This feature allows a station user (A) to set Call
Forwarding - All Calls from another station (B) within
the system, to the user's station (A).
To set Call Forwarding - Destination from
Destination Station:
1. Lift the handset and receive dial tone.
2. Dial the specific Call Forwarding - Destination
feature access code and receive dial tone.
3. Dial the station number to be forwarded and
receive service set tone.
To cancel Call Forwarding - Destination from
Destination Station:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - Destination cancellation
code and receive feature dial tone.
3. Dial the user's station number (forwarded station)
and receive service set tone.
To cancel Call Forwarding - Destination from Call
Forwarded Station:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - All Calls cancellation
code and receive service set tone.