NEC DSX User manual

Setting Up Your
Telephone
A Quick Tour of
Your Telephone
Answering and
Placing Calls
Features to Make You
More Productive
Using IntraMail
Voice Mail
Empowered by Innovation
Multibutton Telephone
User Guide
1093057
A50-003177-002
Rev 1, July 31, 2009
Printed in Thailand
This guide is for DSX Version 3
To show the software level on your display:
GPress INTERCOM + Dial #*#*.
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Installing the Handset And Line Cord
Adjusting the Two-Position Viewing Angle
When installing the handset:
1. Plug the handset cord into the handset jack on the
bottom of the telephone.
2. The handset cord routes through the lower channel
on the right side of the telephone base.
3. The line cord does not use a channel and drapes
down from the telephone line cord jack or connects
to the telephone legs.
To set the low viewing angle position:
1. Fold the legs all the way back.
To set the high viewing angle position:
1. Flip up the two leg supports.
2. Fold the legs back until the supports contact the base.
2
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Removing and Reinstalling the Faceplate
To remove the faceplate (if installing a custom DESI label):
1. Put your finger in the recessed area under the
faceplate and lift off the faceplate.
To reinstall the faceplate:
1. Remove the old label, then insert the customized
replacement DESI label.
2. Press down on the faceplate as shown.
3
Setting Up Your
Telephone
How To Use This Guide
When using the instructions in this user guide, you:
1.Dial a digit on the key pad. For example:
– Dial 9.
2.Press a Feature Key or Fixed Function Key. For example:
– Press INTERCOM.
3.Push a soft key. For example:
– Push Clbk and hang up.
See A Quick Telephone Tour on the next page for a quick tour of your telephone’s layout and keys.
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Your Feature Keys
the Display and Soft Keys
Alphanumeric Display
G While your phone is idle , the display shows:
– The date and time, your name (see page 13), and your extension number.
– The idle menu soft key functions.
Menu Push to set up features on your phone (such as Call Forwarding).
Dir Push to call a co-worker on the Intercom by selecting their name.
VM:xx Push to call your voice mailbox (
xx is the number of new messages).
CL:xx Push to review your Caller ID log (
xx is the number of new calls).
G While your phone is ringing , the display shows:
– (If an Intercom call) Your caller’s name.
– (If an outside call with Caller ID) The name and number of the incoming caller.
G While you are on a call , the display shows:
– Your caller’s name and number (if Caller ID is provided).
– The functions of the soft keys that help you handle your call.
G To adjust your display , push Menu and dial one of the following: 21 (contrast),
22*(minimum idle brightness), 23*(maximum active brightness), or 24*
(auto backlight). (*Not on 22-button.) See page 14 for more on the menus.
Soft Keys
– Use soft keys instead of dialing feature codes when handling your calls.
G Press a line key to place or answer an outside call.
– Line keys flash while ringing and are on steady when busy.
– Your line key calls are green while co-workers’ calls are red.
– Your line keys are normally located on the first two rows of Feature Keys.(
G To make a Hotline key for a co-worker’s extension:
– Push Menu + Dial 51 (for Feature Keys) + Press Feature Key + Select +
<< or >> to scroll to
Hotline + Select + Dial co-worker’s extension
number + Save, then Back + Exit to exit. (See the
Telephone Feature Handbook for more key types you can set up.)
G Press a Hotline Key to call or Transfer your call to a co-worker:
– If you’re not on a call, pressing the Hotline Key places an Intercom call to your co-worker.
– While on the call, press the Hotline Key to Transfer. (The key lights red while your co-worker is busy, flashes red if in DND.)
G To check your Feature Key assignments:
– Press CHECK,then the Feature Key.
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Setting Up Your Speed Dial One -Touch Keys
Using the Fixed Function Keys
Understanding the Ring/Message Lamp
5
A Quick Tour of
Your Telephone
GGTRANSFER
– Press + Dial co-worker’s extension to Transfer your call.
– Press + Dial co-worker’s extension + press V-MAIL to
transfer call to their mailbox.
GGFLASH
– Lets you access features of your outside lines, such as call
waiting (if provided).
GGREDIAL
– To redial your last outside call, press REDIAL.
– To select one of your last 5 calls to redial, press
REDIAL + VOLUME + Dial soft key.
GGMUTE
– While on a call, MUTE turns off your handset or
Handsfree microphone.
GGSPEAKER
– Press to use Handsfree. Lift the handset for privacy.
– While on a handset call, press twice for Group Listen.
GGVOLUME
– Adjusts display contrast while idle, ring volume while
ringing, or music volume if Background Music is on.
– While on a call, adjusts the call volume.
GGINTERCOM
– Press and dial a co-worker’s extension number.
– On (green) while talking to voice mail or a co-worker.
– Flashes (green) during a Transfer or while an Intercom
call is on Hold.
GGV-MAIL
– Calls your voice mailbox.
– On (green) while you call your mailbox.
– Flashes (red) during Call Screening broadcast.
GGDND
– Enables Do Not Disturb (when you don’t want to be
interrupted). Soft key selects mode.
– On (red) when Do Not Disturb is enabled.
GGCONF
– While on a call, press to set up a Conference.
– On (green) while on a Conference.
– Flashes (green) if you put Conference call on Hold.
GGHOLD
– Puts your call on Hold.
– While idle, turns Background Music on and off.
The Ring/Message Lamp
– Two quick flashes (green): You have new (unreviewed) calls in your Caller ID log.
– Slow flash (green): A call is ringing your phone.
– Fast flash (red): There are new voice mail messages in your mailbox.
G To store a Personal Speed Dial number in a Speed Dial One-Touch Key:
–Push Menu + Dial 71 + Press One-Touch Key + Select + >> to select type + Line Group (90 - 98) or line (01-64) if
required + Next + Enter number + Next + Enter name (see page 13) + Save, then Back + Exit to exit.
G To call the stored number:
– Press the One-Touch Key. (See the Telephone Feature Handbook for more on Speed Dial.)
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6
Outside Calls
To answer an outside call:
1. Lift the handset.
2. If you are not automatically connected, press flashing line key.
– If you hear a call ringing a co-worker, dial ** and their extension number to pick it up.
To place an outside call:
1. Press a line key (normally located on your first two rows of Feature Keys).
2. Wait for outside dial tone, then dial your outside number.
OR
1. Press INTERCOM.
2. Dial 9.
– You may also be able to dial other codes (such as 101 or #901 for outside line 1).
3. Wait for outside dial tone, then dial your outside number.
To use Last Number Redial to quickly redial your outside call:
1. To redial your last outside call, press an idle (unlit) line key.
2. Wait for outside dial tone, then press REDIAL.
OR
1. To select a call from the last 5 you dialed, press REDIAL.
2. Press a VOLUME key to scroll through the list of the last 5 calls you dialed.
3. Lift the handset or press SPEAKER to call the displayed number.
To return a call in your Caller ID log:
1. Push CL + All + Press a VOLUME key until the number you want to return is displayed.
2. Push Call.
– If the number does not dial out, push Next for the correct dialing format, then push Dial.
To place a Personal Speed Dial call:
1. Press your Speed Dial One-Touch key.
– To preselect a line, press a line key before your One-Touch key.
To call a company-wide Speed Dial number:
1. Press INTERCOM.
2. Dial #+ 201 -299 (corresponding to System Speed Dial entries 001-099).
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7
Answering and
Placing Calls
To answer an Intercom call from a co-worker:
1. Do one of the following:
– If you hear two beeps, speak toward your phone.
– If you hear Intercom ringing, lift the handset.
To dial a co-worker over the Intercom:
1. Press INTERCOM.
2. Dial your co-worker’s extension number.
– If you hear Intercom ringing, wait for your co-worker to answer.
– If you hear two beeps, your call has voice-announced. Go ahead and speak.
– If you hear a single beep, your call has voice-announced but your co-worker has their handsfree
microphone muted (turned off).
3. (Optional) To make a voice-announced Intercom call ring, dial 1after the beeps.
To call a co-worker using a Hotline Feature Key:
1. Press the Hotline key.
– The Hotline key is off when your co-worker is idle, on if busy, and flashing if in Do Not Disturb.
– See the Telephone Feature Handbook for more Feature Key types you can set up.
If the co-worker you call is busy:
1. For Camp-On, push Camp and wait on the line for them to become free.
OR
1. For Callback, push Clbk and hang up.
2. Wait for the system to call you back, then answer to have your call automatically go through.
To Page a co-worker over the telephone speakers:
1. Press INTERCOM and push Page.
2. Dial 10 for All Call Page, or 11 through 17 for page zones 1-7.
To leave a message for a co-worker:
1. Call your co-worker on the Intercom, then press V-MAIL.
To call your own mailbox:
1. Press V-MAIL or push VM:xx.
Intercom Calls To And From Co-Workers
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8
Place A Call On Hold
Transfer A Call To A Co-worker
To place your call on System (Regular) Hold:
(Your co-workers can pick up calls you place on System Hold.)
1. Press HOLD.
– While your outside call is on Hold, the line key will flicker (green).
– While an Intercom call is on Hold, your INTERCOM key will flicker (green).
– A call you leave on Hold too long will recall to you. If you don’t answer the recall from an outside
call, it will then ring your co-workers.
– Your co-workers cannot pick up an Intercom call you place on Hold.
To place your outside call on Exclusive Hold:
(Your co-workers cannot pick up calls you place on Exclusive Hold.)
1. Press HOLD twice.
To pick up an outside call on Hold:
1. Press the flashing line key.
To pick up an Intercom call on Hold:
1. Press the flashing INTERCOM key.
To Transfer your call to a co-worker:
(If you have a Hotline Feature Key for your co-worker, press it and skip to step 3.)
1. While on a call, press TRANSFER.
– To Transfer the call directly to your co-worker’s mailbox, press V-MAIL before going to step 2.
2. Dial your co-worker’s extension number.
3. Do one of the following:
– If you did not press V-MAIL after step 1, you can alternately press it here to send the call to
your co-worker’s mailbox.
– Announce the call and hang up.
– Hang up to have the Transfer go through unannounced.
4. The transferred call will recall to you if it is not picked up.
– If you don’t answer the recall, the call will ring your co-workers.
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9
Features to make you
More Productive
To set up a telephone meeting:
1. Place or answer your first call (Intercom or outside caller) + Press CONF.
2. Place or answer your next call (Intercom or outside caller) + Press CONF.
3. Press CONF again to set up the Conference.
– Repeat step 2 to add additional callers to your Conference.
– If you hear an error tone after trying to add another party, your Conference is full.
– To place a Conference on Hold, press HOLD. To reinstate the Conference, press CONF.
– If you Conference with two outside callers, you may be able to hang up and have them continue
their conversation in an Unsupervised Conference .
Set Up A Conference (Telephone Meeting)
Forward Calls To A Co-Worker or Voice Mail
To forward (reroute) your calls to a co-worker or voice mail:
1. While idle, push Menu + Dial 60 + Select.
– Your display shows the current Call Forward setup, if forwarding is On or Off, or None if disabled.
2. To change your Call Forwarding settings, push Edit.
3. Push Next to scroll to the Call Forwarding type you want to set up.
– Immediate.
– Ring No Answer.
– Busy No Answer.
– Off Premise Speed Dial.
– Off Premise Number.
– Answer Machine Emulation.
– Display Message.
– None.
3. For the selected type, push Select and follow the on-screen guidance to enter the options. When
setting the destination:
– Dial a co-worker’s extension number or 0for the operator.
– Press V-MAIL to forward your calls to your mailbox.
4. Push Save to save your entries, then Back + Exit to exit.
– Call Forwarding will only forward outside calls that directly ring your phone (such as calls trans-
ferred from a co-worker or from your Automated Attendant).
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10
Change Your Ring Tones
To change the ring tones on your phone:
If allowed by your extension’s Class of Service, you can customize ringing for your telephone. See
Distinctive Ringing in the Telephone Feature Handbook for more.
1. Push Menu + Dial 40 + Push Select.
2. Push Next to scroll to the ring option you want to customize.
3. For the selected option, push Select and follow the on-screen guidance to enter the options.
–41: Key Assignments enables you to set the ringing mode for Line Keys , Call Coverage Keys ,
and Call Pickup Keys . After selecting a key type, press an illuminated key repeatedly to set the
ringing mode. The available ringing modes are Always , Night Ring , Delay Ring , and Lamp Only .
–42: Tone Assignments allows you to assign a ring type to the Day Ring , Night Ring , and Delay
Ring ringing modes. You can choose between Line Setting (default) , Line-Type “A” , Line-Type “B” ,
and “Line-Type C” . (See the next step to configure the tones for types A, B, and C.)
–43: Tone Configuration lets you set up the specific tone of the Intercom , Ring Groups , Recall ,
Line-Type “A” , Line-Type “B” , and Line-Type “C” ring types. For each type, you can select one of
10 preset tones (0-9). You can also use this option to set the tones back to factory default.
Dialing By Name (Directory Dialing)
To dial a co-worker or outside call by selecting from a group of names:
1. Push Dir.
2. Select a Directory Dialing type:
– To call a co-worker, push Ext.
– To call a Personal Speed Dial number, push Pers.
– To call a Company-Wide Speed Dial number, push Cmpy.
3. To scroll, push Prev or Next to scroll through selected lists.
To search, start dialing letters for the name. The search will narrow as you enter additional letters.
4. Push Dial to call the displayed name.
– Alternately push Back + Exit to exit.
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