
Call Forward-Set:
•Press FEATURE button
•Dial 66 Call Forward All
 OR
•Dial 67 Call Forward Busy/No Answer
•Dial 1For Internal Calls or
 0 for External Calls
•To another extension- Dial Extension 
 Number
 OR 
 To an External Destination- Dial Outside 
 Line Access Code (e.g. 0), and destination 
 Phone Number 
•Press FEATURE button
Call Forward-Cancel:
•Press FEATURE button
•Dial 66 Call Forward All
 OR
•Dial 67 Call Forward Busy/No Answer
•Dial 1For Internal Calls or
 0 for External Calls 
•Dial **
•Press FEATURE button
Call Pick Up:
•Lift handset
 Dial Access Code:
 60 = Trunk call in a different
 Tenant Group
 61 = Internal or Indial Call in the 
 same Tenant Group
 62 +Extension Number
 = All calls at specified extension
Line Conference:
•Place current call on HOLD
•Make your second call (to an
 internal or external party) 
•Press CONF button
•A 3 way Conference is now in 
 progress
 
Note: A maximum of 2 external parties 
in a conference.
Door Phone-Answer Calls:
•Lift Handset
•Dial Access Code:
 81 = Door Phone 1
 82 = Door Phone 2
Door Lock Release:
•Whilst talking to a door phone
•Press FEATURE button
•Dial 6
Handset Microphone Mute:
•While conversing via the handset
•Press FEATURE button
•Dial 2
Note: Repeat the procedure to return to 
normal setting.
Paging:
•Lift Handset
•Dial desired Page Code:
 • Internal Zones • External Zone = 75
 All = 70 
 A = 71 • All Zones = 77
 B = 72
Page Answer:
•When an Internal or External Page 
 is heard
•Lift Handset
•Dial 74
To program Speed Dial:
•Press FEATURE button
•Press REDIAL
•Dial desired Speed Dial Memory 
 Location 00 -19 for Station, 
 20 -99 for System
•Dial Telephone Number to 
 be Stored
Note: System Speed dials are 
programmed from extensions 
10 and 11.
PROGRAMMING 
HANDSET FEATURES
Automatic Redial:
• Lift Handset
•Receive Busy tone or No Answer 
 from called outside party
•Press SPEAKER button
•Press FEATURE button
•Press REDIAL button
•Replace Handset
•To cancel, press SPEAKER
Note: Call will be processed up to 3 
times. Lift handset to converse with the 
called party.
Background Music-Set/Cancel:
•Press FEATURE button
•Dial 93
•Press FEATURE button
Call Back Request-Set: 
(to a Busy/No Answer extension):
•Dial #
•Listen to confirmation tone
•Replace Handset
Call Back Request-Answer: 
(your FEATURE LED will be flashing):
•Lift Handset
•Dial #
 
Call Back, Automatic-Set: 
(to a Busy extension):
•Dial 0
•Listen to confirmation tone
•Replace Handset
Note: Your station will ring when the 
called extension is idle. Lift your 
handset, and the previously called 
extension will ring.
CALL HANDLING
Hold:
•Press HOLD button.
 (Non-Exclusive HOLD)
 OR
•Press FEATURE, and HOLD
 button
 (Exclusive HOLD; this call can only 
 be retrieved from your extension)
Retrieve Call from HOLD:
•Lift Handset
•Press GREEN flashing LINE key
Transferring a Call:
•Press TRANSFER button
•Dial destination Extension number
•Announce Call
•Replace Handset
Outside Line Queue:
When all outside lines are busy:
•Lift Handset
•Dial 68
•Replace Handset
Note: Your station will ring when an 
outside line is available.
Xen Alpha
Talk
Xen Axis / 
Master Series