Nortel 1150E User manual

Carrier VoIP
Nortel IP Phone 1150E User
Guide (CICM)
Release: CICM 10.1 MR2
Document Revision: 04.01
www.nortel.com
NN10300-025
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Carrier VoIP
Release: CICM 10.1 MR2
Publication: NN10300-025
Document status: Standard
Document release date: 24 April 2009
Copyright © 2009 Nortel Networks
All Rights Reserved.
Printed in Canada, the United States of America, and the United Kingdom
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Features 7
Terminal features customization, POR 330579 7
Other changes 7
Overview 9
IP Phone terminal description 10
Terminal display 12
Softkey functionality 13
ACD keys 14
Terminal indicators 14
USB keyboard 15
USB mouse 16
IP Phone 1150E menu systems 17
Logoff 17
Audio 17
Display 17
Feature 17
ACD Keys 18
Language 18
Time 19
User 19
History 19
Diagnostics 19
Upgrade 19
Menu hierarchy 20
How to use the navigation keys 20
Connecting the IP Phone to the LAN 21
Logging on 23
Logging on to the network 23
Logging on to the ACD queue 24
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
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4
Logging off 25
Logging off from the network 25
Logging off the ACD queue 25
Using a handset 27
Agent features 29
Using the Activity feature 29
Answering an ACD call 30
Ending an ACD call 30
Using the Emergency feature 31
Using the Not Ready feature 31
Using the Make Set Busy feature 32
Answering a call from the supervisor 32
Calling the supervisor 33
Using the Walkaway feature 33
Supervisor features 35
Agent Status Lamp 36
Using the Answer Agent feature 36
Answering an emergency 36
Calling an agent 37
Observing an agent 37
Using the Forced Agent Availability feature 38
Using the Talk/Listen feature 38
Using the Interflow feature 39
Using the Night Service feature 39
Viewing agent status 39
Viewing queue status 40
Display Queue status indicator 41
Making a non-ACD call 43
Making a call using predial 43
Editing a predialed number 43
Originating a call from the Inbox or Outbox 44
Answering non-ACD calls 45
Answering a call 45
Answering a second call 45
Ending a non-ACD call 47
While on a non-ACD call 49
Using call hold 49
Transferring a call 49
Using conference call 50
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.

5
Using the mute feature 50
Using call forward 53
Navigating the menu system 55
Navigating the main menu 55
Navigating the Audio menu 56
Navigating the Feature menu 56
Navigating the Time menu 57
Navigating the User menu 57
Using the Audio menu 59
Viewing and editing your audio profile 59
Changing the default volume 60
Resetting the default volume of the headset 60
Selecting a headset type 61
Selecting the dialpad feedback 61
Adjusting the contrast level of the display 63
Using the Feature menu 65
Using the Assign menu 65
Labeling a feature key 68
Using the Options menu 68
Viewing features assigned to the ACD keys 71
Selecting the language 73
Using the Time menu 75
Setting the time zone 75
Enabling Daylight Saving Time 75
Disabling Daylight Saving Time 76
Setting the time format 76
Setting the date format 77
Resetting the default time 78
Using the User menu 79
Viewing your user name 79
Viewing your login type 79
Viewing, disabling, or enabling the auto login feature 80
Changing your password 81
Testing the local mode 83
Performing a firmware upgrade 85
Using the directory 87
Adding or editing a directory entry 87
Deleting an entry from the directory 88
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.

6
Making a call using the directory 89
Using the Inbox 91
Accessing the Inbox 92
Viewing Inbox call information 92
Storing a number from the Inbox 93
Using the Inbox to make a call 93
Resetting the Inbox 94
Using the Outbox 95
Accessing the Outbox 95
Viewing Outbox call information 96
Storing a number from the Outbox 96
Using the Outbox to make a call 97
Resetting the Outbox 97
Configuring Bluetooth wireless headsets 99
Pairing a wireless headset with the IP Phone 99
Unpairing a wireless headset 101
Interaction with wired headsets 102
Switching between a wireless and a wired headset 102
Bluetooth headset feature activation 103
Using the dialpad to enter text 105
Using a keyboard with an IP Phone 107
Access code summary 109
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.

7
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New in this release
The following sections detail what is new in Nortel IP Phone 1150E User
Guide (CICM), (NN10300-025) for this release.
•“Features” (page 7)
•“Other changes” (page 7)
Features See the following sections for information about feature changes:
•“Terminal features customization, POR 330579” (page 7)
Terminal features customization, POR 330579
•This feature allows the message waiting indicator to emit different
signals to indicate a missed call with no voice message, or a missed
call with a voice message. For details, see “Terminal indicators” (page
14).
•This feature makes it possible to dial a call by highlighting an entry in
the Inbox/Outbox/Contact list and then pressing a DN key either on
the main terminal or extension module, or by highlighting the entry and
then pressing the Dial softkey. For details, see “Originating a call from
the Inbox or Outbox” (page 44).
•Call Display now displays the name, as well as the number, of calls
received.
Other changes
There are no other changes for this release.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.

8New in this release
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.

9
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Overview
The IP Phone 1150E brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
When you are logged on to the network, the keypad of the IP Phone
operates in the same way as a standard M5216 Meridian Business Set
(MBS) telephone. With the correct permissions, additional services and
features can be accessed using the softkeys of the function display area.
The four softkeys located below the display area can consist of a Menu
softkey and three feature softkeys. The navigation keys can be used
to select a particular menu option. The three feature softkeys can be
configured by your system administrator to activate features provisioned
on the line without having to use the dedicated feature key. The default
Centrex features available on the softkeys are Transfer, Forward, and
Conference. For more information, see “Softkey functionality” (page 13).
The IP Phone 1150E is an Automatic Call Distribution (ACD) phone
designed primarily for call center agents. The administrator can configure
the ACD keys so that the feature set required by a supervisor and the
agent features, are on the same terminal. The administrator creates user
profiles and assigns the ACD features to the dedicated ACD keys.
The Figure 1 "IP Phone 1150E components" (page 10) identifies the
location of the keys and components of the IP Phone 1150E.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
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10 Overview
Figure 1
IP Phone 1150E components
IP Phone terminal description
The IP Phone 1150E offers these features:
•light-emitting diode (LED) indicator lamps
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.