Nortel NN10300-009 User manual

Carrier VoIP
Nortel IP Phone 2004 User
Guide (CICM)
Release: CICM 10.1
Document Revision: 09.01
www.nortel.com
NN10300-009
.

Carrier VoIP
Release: CICM 10.1
Publication: NN10300-009
Document status: Standard
Document release date: 4 July 2008
Copyright © 2008 Nortel Networks
All Rights Reserved.
Printed in Canada, the United States of America, and the United Kingdom
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Features 7
Other changes 7
Overview 9
Functional components 9
Hardware features 10
IP Phone display 11
Connecting the IP Phone 2004 components 13
Before you begin 13
Logging on 15
Displaying the menu 17
Logging off 19
Using the Audio menu 21
Viewing and editing the default volumes 23
Viewing and editing the dialpad feedback 25
Adjusting the display contrast 27
Using the Feature menu 29
Using the Assign menu 29
Defining the key type 29
Assigning a directory entry to a feature key 30
Enabling or disabling autoscroll 31
Enabling or disabling the Inbox 31
Labeling a feature key 32
Using the Options menu 32
Enabling or disabling auto hide 33
Selecting the default line key 34
Enabling the Outbox feature 34
Resetting the feature key to the default settings 35
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

4
Selecting a language 37
Using the Time menu 39
Setting the time zone 39
Enabling Daylight Saving Time 39
Disabling Daylight Saving Time 40
Setting the time format 40
Setting the date format 41
Resetting the default time 41
Using the User menu 43
Viewing your user name 43
Viewing your login type 43
Viewing, disabling, or enabling the auto login feature 44
Changing your password 45
Testing the local mode 47
Performing a firmware upgrade 49
Making a call 51
Use off-hook dialing 51
Using handsfree dialing 51
Using Predial 52
Answering and terminating calls 55
Answering a call 55
Terminating a call 55
While on an active call 57
Placing a call on hold 57
Using the mute feature 57
Transferring a call 57
Using the call park feature 58
While away from your desk 59
Forwarding calls 59
Conference calls 61
Setting up a conference call 61
Using the call join feature 61
Using the Inbox 63
Accessing the Inbox 64
Viewing Inbox call information 64
Storing a number from the Inbox 65
Using the Inbox to make a call 65
Resetting the Inbox 65
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

5
Using the Outbox 67
Accessing the Outbox 68
Viewing Outbox call information 68
Storing a number from the Outbox 68
Using the Outbox to make a call 69
Resetting the Outbox 69
Additional features and controls 71
Using the dialpad to enter text 71
Use the Symbol key to enter special characters 71
Procedure job aid 72
Using the directory 72
Adding or editing a directory entry 72
Deleting an entry from the directory 73
Making a call using the directory 74
Softkey functionality 74
Volume Control Bar 75
Selecting a ring tone 75
LCD Indicator 76
Message Waiting Lamp 76
Accessories 77
IP Phone Key Expansion Module 77
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

6
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

7
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New in this release
The following sections detail what is new in Nortel IP Phone 2004 User
Guide (CICM), (NN10300-009) for release CICM 10.1.
•“Features” (page 7)
•“Other changes” (page 7)
Features There were no feature changes made to this document.
Other changes
There were no other changes made to this document.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

8New in this release
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

9
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Overview
The Nortel IP Phone 2004 brings voice and data to the desktop by
connecting directly to a local area network (LAN) through an Ethernet
connection.
Functional components
The IP Phone 2004 supports the following functional components:
•a handset
•a speaker and headset connector for handsfree operation
•a standard telephone keypad
•call service keys: Release, Hold, volume control, and Mute
•a liquid crystal display (LCD) area
•navigation keys for scrolling through menu items, the Inbox, the
Outbox, and directory lists
To use the IP Phone 2004, log on to the Communication Server 2100
IP Client Manager by entering a user name and password. After log in,
the handset and keypad of the IP Phone operate in the same way as
a standard Meridian Business Set (MBS) telephone. With the correct
permissions, additional services and features can be accessed using the
softkeys of the function display area. The four softkeys located below the
display area can consist of a Menu softkey and three feature softkeys. The
navigation keys can be used to select a particular menu option. The three
feature softkeys can be configured by your system administrator to activate
features provisioned on the line without having to use the dedicated
feature key. The default Centrex features available on the softkeys are
Transfer, Forward, and Conference. For more information, see “Softkey
functionality” (page 74).
The Figure 1 "IP Phone 2004" (page 10) shows the functional components
of the IP Phone.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

10 Overview
Figure 1
IP Phone 2004
Hardware features
The IP Phone 2004 supports the following features:
•11 programmable feature keys that can be extended to 14
—six physical user-defined feature keys and six lines/features
accessed using the up and down navigation keys to scroll through
pages of features
—the primary directory number (DN) key (green) always has the PDN
displayed against this key
•four softkeys; one softkey is for navigation and selection of menu
options, three remaining softkeys can be configured to support features
•multifield liquid crystal display (LCD) display screen; four-line display
area
•speaker for on-hook dialing or on-hook listening
•volume control bar for adjusting ringer, speaker, handset and headset
volume
•six specialized fixed keys:
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.