Nortel NN10300-009 User manual

Carrier VoIP
Nortel IP Phone 2004 User
Guide (CICM)
Release: CICM 10.1
Document Revision: 09.01
www.nortel.com
NN10300-009
.

Carrier VoIP
Release: CICM 10.1
Publication: NN10300-009
Document status: Standard
Document release date: 4 July 2008
Copyright © 2008 Nortel Networks
All Rights Reserved.
Printed in Canada, the United States of America, and the United Kingdom
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.
All other trademarks are the property of their respective owners.
.

3
.
Contents
New in this release 7
Features 7
Other changes 7
Overview 9
Functional components 9
Hardware features 10
IP Phone display 11
Connecting the IP Phone 2004 components 13
Before you begin 13
Logging on 15
Displaying the menu 17
Logging off 19
Using the Audio menu 21
Viewing and editing the default volumes 23
Viewing and editing the dialpad feedback 25
Adjusting the display contrast 27
Using the Feature menu 29
Using the Assign menu 29
Defining the key type 29
Assigning a directory entry to a feature key 30
Enabling or disabling autoscroll 31
Enabling or disabling the Inbox 31
Labeling a feature key 32
Using the Options menu 32
Enabling or disabling auto hide 33
Selecting the default line key 34
Enabling the Outbox feature 34
Resetting the feature key to the default settings 35
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

4
Selecting a language 37
Using the Time menu 39
Setting the time zone 39
Enabling Daylight Saving Time 39
Disabling Daylight Saving Time 40
Setting the time format 40
Setting the date format 41
Resetting the default time 41
Using the User menu 43
Viewing your user name 43
Viewing your login type 43
Viewing, disabling, or enabling the auto login feature 44
Changing your password 45
Testing the local mode 47
Performing a firmware upgrade 49
Making a call 51
Use off-hook dialing 51
Using handsfree dialing 51
Using Predial 52
Answering and terminating calls 55
Answering a call 55
Terminating a call 55
While on an active call 57
Placing a call on hold 57
Using the mute feature 57
Transferring a call 57
Using the call park feature 58
While away from your desk 59
Forwarding calls 59
Conference calls 61
Setting up a conference call 61
Using the call join feature 61
Using the Inbox 63
Accessing the Inbox 64
Viewing Inbox call information 64
Storing a number from the Inbox 65
Using the Inbox to make a call 65
Resetting the Inbox 65
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

5
Using the Outbox 67
Accessing the Outbox 68
Viewing Outbox call information 68
Storing a number from the Outbox 68
Using the Outbox to make a call 69
Resetting the Outbox 69
Additional features and controls 71
Using the dialpad to enter text 71
Use the Symbol key to enter special characters 71
Procedure job aid 72
Using the directory 72
Adding or editing a directory entry 72
Deleting an entry from the directory 73
Making a call using the directory 74
Softkey functionality 74
Volume Control Bar 75
Selecting a ring tone 75
LCD Indicator 76
Message Waiting Lamp 76
Accessories 77
IP Phone Key Expansion Module 77
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

6
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

7
.
New in this release
The following sections detail what is new in Nortel IP Phone 2004 User
Guide (CICM), (NN10300-009) for release CICM 10.1.
•“Features” (page 7)
•“Other changes” (page 7)
Features There were no feature changes made to this document.
Other changes
There were no other changes made to this document.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

8New in this release
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

9
.
Overview
The Nortel IP Phone 2004 brings voice and data to the desktop by
connecting directly to a local area network (LAN) through an Ethernet
connection.
Functional components
The IP Phone 2004 supports the following functional components:
•a handset
•a speaker and headset connector for handsfree operation
•a standard telephone keypad
•call service keys: Release, Hold, volume control, and Mute
•a liquid crystal display (LCD) area
•navigation keys for scrolling through menu items, the Inbox, the
Outbox, and directory lists
To use the IP Phone 2004, log on to the Communication Server 2100
IP Client Manager by entering a user name and password. After log in,
the handset and keypad of the IP Phone operate in the same way as
a standard Meridian Business Set (MBS) telephone. With the correct
permissions, additional services and features can be accessed using the
softkeys of the function display area. The four softkeys located below the
display area can consist of a Menu softkey and three feature softkeys. The
navigation keys can be used to select a particular menu option. The three
feature softkeys can be configured by your system administrator to activate
features provisioned on the line without having to use the dedicated
feature key. The default Centrex features available on the softkeys are
Transfer, Forward, and Conference. For more information, see “Softkey
functionality” (page 74).
The Figure 1 "IP Phone 2004" (page 10) shows the functional components
of the IP Phone.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

10 Overview
Figure 1
IP Phone 2004
Hardware features
The IP Phone 2004 supports the following features:
•11 programmable feature keys that can be extended to 14
—six physical user-defined feature keys and six lines/features
accessed using the up and down navigation keys to scroll through
pages of features
—the primary directory number (DN) key (green) always has the PDN
displayed against this key
•four softkeys; one softkey is for navigation and selection of menu
options, three remaining softkeys can be configured to support features
•multifield liquid crystal display (LCD) display screen; four-line display
area
•speaker for on-hook dialing or on-hook listening
•volume control bar for adjusting ringer, speaker, handset and headset
volume
•six specialized fixed keys:
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

IP Phone display 11
—Quit
—Directory
—Message (Inbox)
—Outbox
—Services
—Expand to PC (not used with the IP Client Manager)
•four call-processing fixed keys:
—Hold
—Goodbye
—Handsfree
—Mute
•shared LAN access with a PC through the use of the Internet Switch
Module; splits the LAN drop into separate feeds for the phone and a
PC
•adjustable angle stand
•headset jack with On/Off key
•handsfree microphone
•automatic network configuration
•hearing-aid compatibility
Not all features are available on all telephones. Consult your system
administrator to verify which features are available.
IP Phone display
The IP Phone 2004 display is organized into 3 areas. “IP Phone display”
(page 11) describes each area.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

12 Overview
Figure 2
IP Phone 2004 display
•The login screen shows the digits on information line 0 as entered. The
user name and password can be a maximum of 15 digits.
•Six user-defined feature keys (soft-labeled 0-5) provide additional call
features for the IP Phone.
•Menu items appear on information lines 0 to 2 with the selected item
indicated by a shaded bar behind the item.
•Four softkeys allow you to select menu options and three additional
features.
•To select a numerically-indexed menu item, select the item on the
screen and then press OK, or you can press the shortcut key (press
the dialpad key that corresponds to the number of the item). Shortcut
keys let you jump directly to the screen without scrolling. Only menu
items numbered 0-9 have a shortcut key.
•Press the Menu soft key or the Services key on the IP Phone to access
the menu system. See Figure 1 "IP Phone 2004" (page 10) for the
location of this key.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

13
.
Connecting the IP Phone 2004
components
Before you begin CAUTION
Damage to Equipment
Do not plug the IP Phone into a regular telephone jack. This
results in severe damage to the IP Phone 2004. Consult your
system administrator to ensure that you plug your telephone into
a 10/100BaseT Ethernet jack.
See Figure 1 "IP Phone 2004" (page 10) for the location of the connectors.
Step Action
1Connect one end of the handset cord to the handset jack
(identified with a handset icon) on the back of the telephone.
Connect the other end to the jack on the handset.
2Choose one of the following connections:
•For an IP Phone not sharing LAN access with a PC, connect
one end of the CAT5 line cable to the LAN Ethernet port
(identified by a LAN icon) located on the back of the phone.
Plug the other end of the CAT5 line cable into the IP network.
•For an IP Phone sharing LAN access with a PC, connect
one end of the CAT5 line cable to the LAN Ethernet port
(identified by a LAN icon) located on the back of the phone,
and the other end to the IP network. Insert a second CAT5
line cable into the PC Ethernet port located on the back of the
phone (identified by a PC icon) and the other end into the
computer Ethernet port.
3Contact your installation technician for the correct power option.
The IP Phone can be powered by an AC adapter, or over a LAN.
4For a secure power connection, thread the excess cord around
the strain relief retaining hook and channel provided.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

14 Connecting the IP Phone 2004 components
5Secure the IP Phone footstand to the base. Use the angle grip
on the top back of the phone to adjust the angle of the phone.
--End--
Figure 3
IP Phone connectors
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

15
.
Logging on
Follow this procedure to log on to the network. If the Centrex IP Client
Manager (CICM) is set up as part of a group of CICMs, you can choose
which CICM to connect to. After you select a gateway, the terminal directs
itself at that CICM and the Username screen appears.
If a firmware upgrade for the IP Phone is available, the system prompts
you to upgrade when you log on. If the firmware level is between the
minimum and maximum level set by the administrator, Yes and No options
appear on the soft keys. If the terminal is below the minimum level, the
only option available is Yes. You cannot log on until you perform the
upgrade. To perform an upgrade, see “Performing a firmware upgrade”
(page 49).
Step Action
1If the Selective Gateway Login feature is configured on your
system, navigate through the list to select the gateway.
2When the gateway you want appears, press Ok, or start entering
your user name.
If the Username screen appears when you start to enter your
user name, the characters you already entered appear at the
beginning of the Username field.
3If you make a mistake, press Clear to clear the field, and then
enter the user name again.
If your user name is too long for the display (longer than 15
characters), the digits scroll to the left and an ellipsis appears to
the left of the user name.
4Press Ok.
The Password screen appears.
5Enter your password. For security, the password characters are
displayed as asterisks (*).
6If you make an error, press Clear to clear the field, and then
enter the password again.
7Press Ok.
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

16 Logging on
You are logged on and the Menu screen appears.
--End--
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

17
.
Displaying the menu
Follow this procedure to access the main menu. You must be logged on
to access the main menu system.
Step Action
1On the IP Phone, perform one of these actions:
•press the Menu soft key
•press the Services key
The main menu opens.
2Perform one of these actions:
•Select Logout. See “Logging off ” (page 19).
•Select Audio and then Audio Profile. See “Using the Audio
menu” (page 21).
•Select Display. See “Adjusting the display contrast” (page
27).
•Select Feature. See “Using the Feature menu” (page 29).
•Select Language. See “Selecting a language” (page 37).
•Select Time. See “Using the Time menu” (page 39).
•Select User. See “Using the User menu” (page 43).
•Select Call. See “Resetting the Outbox” (page 69).
•Select Diagnostics. See “Testing the local mode” (page 47).
•Select Upgrade. See “Performing a firmware upgrade” (page
49).
--End--
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

18 Displaying the menu
Figure 4
IP Phone 2004 menu hierarchy
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

19
.
Logging off
Follow this procedure to log off from the network.
Step Action
1From the main menu, select Logoff.
2Press Ok.
A confirmation screen appears.
3Press Yes.
You are logged off from the system.
--End--
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.

20 Logging off
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
NN10300-009 09.01 Standard
4 July 2008
Copyright © 2008 Nortel Networks
.