Oce TCS500 Installation instructions

Océ TCS500
Océ TCS500 Self support guide
Océ Self support guide

Océ-Technologies B.V.
© 2005 Océ.
All rights reserved. No part of this work may be reproduced, copied, adapted, or transmitted
in any form or by any means without written permission from Océ.
Océ makes no representation or warranties with respect to the contents hereof and specifi-
cally disclaims any implied warranties of merchantability or fitness for any particular purpose.
Further, Océ reserves the right to revise this publication and to make changes from time
to time in the content hereof without obligation to notify any person of such revision or
changes.
Edition: 2005-08

Safety information
This manual contains the following safety information.
■Instructions for safe use.
You are advised to read this information before you start to actually use the system.
Technical safety information such as safety data sheets can also be found in this
chapter.
■Where applicable, attentions are used throughout this guide to point out safety pre-
cautions to be taken.
3
Safety information

Contents
Chapter 1
Self support tips (GB).........................................................................................5
What to do when a problem occurs.........................................................6
Correct a problem.................................................................................6
What to do when you are not satisfied with the output quality.............7
Achieve optimal output quality...........................................................7
Define the correct job settings for optimal output quality................9
Use the wizards to achieve optimal output quality.........................13
What to do when the system indicates a defective printhead.............15
Use the Replace printhead wizard to change a defective print-
head.....................................................................................................15
What to do when you have problems with the sending of print jobs..17
Important points for the sending of print jobs.................................17
Chapter 2
Safety information (GB)...................................................................................19
Instructions for safe use..........................................................................20
Safety data sheets....................................................................................22
EPA Energy Star®....................................................................................24
4
Contents

Chapter 1
Self support tips (GB)

What to do when a problem occurs
Correct a problem
When a problem occurs, there are two options.
■Use the wizards. Use the on-line / off-line key (key 4 on the folded cover) on the
printer operator panel to go off-line to the wizard selection screen.
■Use the user manual on the documentation CD-ROM for detailed descriptions about
how to correct problems.
Use the wizards to correct problems
Use the wizards to do one of the following.
■Use the 'Feed & cut' wizard to cut the output or to clean cut a roll of media. Chapter
7 of the user manual includes complete information about how to use this wizard.
■Use the 'Change media type' wizard to change the media type defined on the system.
‘Define the correct job settings for optimal output quality’ on page 9
■Use the 'Optimize print quality' wizard as a final option to correct the problems with
the print quality. ‘’ on page 13
■Use the 'Replace printhead' wizard to replace a defective printhead. ‘’ on page 15
■Use the 'Replace cassette' wizard to replace the maintenance cassette. Chapter 10 of
the user manual includes complete information about this wizard.
■Use the 'Configure system' wizard to check the network settings. When you do not
have a keyboard, mouse and monitor with your controller, you can also use the
'Configure system' wizard to clear the set memory. Chapter 4 of the user manual in-
cludes complete information about this wizard.
Use the user manual on the documentation CD-ROM to correct problems
When the information in this guide does not completely support you while you use the
Océ TCS500, refer to the user manual on the user documentation CD-ROM for more
information.
Chapter 1 - Self support tips (GB)6
Correct a problem

What to do when you are not satisfied
with the output quality
Achieve optimal output quality
Introduction
The Océ TCS500 offers 2 methods to check the print quality.
■Make a quality check print
■Make a demo print.
On the system information card on the on-line screen of the printer, use the lower softkey
for 'Demo print' (key 6 on the folded cover) to enter the menu with the quality check
print and the demo print.
Chapter 8 of the user manual includes a section about how to check the print quality.
When you are not satisfied with the output quality, use the following procedure
1. Make sure that you load and define the correct media type on the printer.
Load a media roll and use the 'Change media type' wizard to change the media type defined
on the system.
2. Make sure you define the correct media type for your job.
The following problems are never connected to media. Ignore the above steps for these
problems and directly continue with step 3. ‘Important points for the sending of print jobs’
on page 17
The length and width measurements are different from the original
The colored lines are not well aligned
Missing sections in lines or stepped lines
Missing parts of characters
Drop-out caused by nozzle problems.
Make sure you defined the correct print mode for your job. ‘Use the wizards to achieve
optimal output quality’ on page 13.
3. When you have defined the correct media and the correct print mode, and you are still
not satisfied with the output quality, use the wizards to achieve optimal output quality.
‘Use the wizards to achieve optimal output quality’ on page 13.
Note:
Chapter 8 of the user manual includes a table with recommended media types and print
modes for the different types of jobs.
Chapter 1 - Self support tips (GB) 7
Achieve optimal output quality

Note:
Chapter 8 of the user manual includes a table with a complete overview of the settings
and the methods to correct specific problems with the output quality.
Chapter 1 - Self support tips (GB)8
Achieve optimal output quality

Define the correct job settings for optimal output quality
Introduction
To get optimal output quality, define the correct print modes.
Use the following order to define the print modes.
1. Define the correct media settings.
The website http://supplies.oce.com includes information about the correct media settings
for your jobs.
2. Define the correct 'Color mode'.
3. Define the correct 'Print quality'.
Chapter 8 of the user manual includes information about the recommended job settings
for your jobs.
Definition
Define the correct color mode
Define the correct color mode#
ThenWhen
set the 'Color mode' to 'Color'The original is in color and the printed
output requirement is color
set the 'Color mode' to 'Grayscale'The original is in color and the printed
output requirement is grayscale
set the 'Color mode' to 'Grayscale'The original is grayscale
Define the correct print quality
Define the correct print quality mode#
ExampleThenWhen
Use this mode, for exam-
ple, to check if all the in-
formation is visible on the
printed output.
Set the 'Print quality' to
'Check'
Speed is the most impor-
tant requirement.
Use this mode, for exam-
ple, to approve bid-sets or
for internal releases of
drawings
Set the 'Print quality' to
'Release'.
The speed requirement
and the print quality re-
quirement are balanced.
Chapter 1 - Self support tips (GB) 9
Define the correct job settings for optimal output quality

ExampleThenWhen
Use this mode, for exam-
ple, to present drawings to
the customers.
Set the 'Print quality' to
'Presentation'
The quality is the most
important requirement.
How to correct typical inkjet artifacts
Use the print modes to correct typical inkjet artifacts#
ThenWhen
■Use coated media.
■Use the default drying time.
■Remove the printer from areas of high
humidity.
Ink saturation causes the media to cockle
■The media type defined on the printer
must be the same as media roll avail-
able on the printer. When the media
type defined on the printer is not the
same as the media available on the
printer, use the 'Change media type'
wizard to change the media type
■Use the 'Presentation' quality mode
■Use the 'Optimize print quality' wiz-
ard to correct the problem.
The print contains regular horizontal light
or dark bands
■Use the 'Presentation' quality mode
■Use the 'Optimize print quality' wiz-
ard to correct the problem.
The filled areas contain white stripes
■Use the 'Presentation' quality mode
■Use the 'Optimize print quality' wiz-
ard to correct the problem.
■When failing printheads cause this
problem, use the 'Replace printhead'
wizard to replace the failing print-
heads.
The colored lines are not well aligned or
blurred
Chapter 1 - Self support tips (GB)10
Define the correct job settings for optimal output quality

ThenWhen
■The media type defined on the printer
must be the same as the media avail-
able on the printer. When the media
type defined on the printer is not the
same as the media available on the
printer, use the 'Change media type'
wizard to change the media type
■Use coated media
■Use the default drying time
■Remove the printer from areas of high
humidity.
The color of one area or line runs into
the color of another area or line
■Use the 'Presentation' quality mode
■Use the 'Optimize print quality' wiz-
ard to correct the problem.
■When failing printheads cause this
problem, use the 'Replace printhead'
wizard to replace the failing print-
heads.
Parts of lines are missing or lines are
stepped
■Use the 'Presentation' quality mode
■Use the 'Optimize print quality' wiz-
ard to correct the problem.
Parts of characters are missing
Coalescence occurs in the 'Check' mode
when you print on high gloss photo pa-
per. Use the 'Release' or 'Presentation'
quality mode
On high gloss photo paper the individual
ink drops merge on the media
Chapter 1 - Self support tips (GB) 11
Define the correct job settings for optimal output quality

ThenWhen
■Make sure you defined the correct
scale settings
■Use the 'Presentation' quality mode
■Use the 'Optimize print quality' wiz-
ard to correct the problem.
■In case of a media length deviation,
adjust the setting Key Operator -
Printer - Media settings - Cut length
correction in the Océ Settings Editor.
■In case of a image length deviation,
set the Key Operator - Printer -
Vertical print optimization to 'Size
accuracy' and adjust Key Operator -
Printer - Image length correction in
the Océ Settings Editor.
The length and width measurements are
different from the original
Chapter 1 - Self support tips (GB)12
Define the correct job settings for optimal output quality

Use the wizards to achieve optimal output quality
When to do
Before you start the 'Optimize print quality' wizard, first check the following.
■Did you define the correct media type for your job? ‘Define the correct job settings for
optimal output quality’ on page 9
■Did you define the correct print mode settings for your job? ‘’ on page 9
After you checked that you used the correct media and the correct print modes, use the
'Optimize print quality' wizard to solve the following problems on your printed output.
■Regular horizontal light or dark bands on the output
■White stripes in filled areas
■The length and width measurements are different from the original
■The colored lines are not well aligned or blurred
■Missing sections in lines or stepped lines
■Parts of characters are missing
■Drop-out caused by nozzle problems.
Chapter 8 of the user manual includes complete information about how to optimize the
print quality.
Before you begin
During the 'Optimize print quality' wizard, the system does a calibration. The calibration
is only possible on one of the following media types indicated below. Before you start the
wizard, first load and define one of these media types on the printer.
■Draft paper
■Standard paper
■Premium coated paper
■Bond
■Coated bond
■Matt photo paper
■High gloss photo paper
■Deluxe bond
■Recycled plain paper
■Plain paper coated
How to start the Optimize print quality wizard
1. Press the on-line / off-line key (key 4 on the folded cover) to set the printer off-line.
Chapter 1 - Self support tips (GB) 13
Use the wizards to achieve optimal output quality

2. Press the lower softkey for 'Optimize print quality' (key 6 on the folded cover) to enter
the wizard.
3. Follow the steps of the wizard.
4. The screen displays feedback about the calibration process. The system does a nozzle
failure recovery and alignment. You can stop the process at any time. Press the key for
'Cancel' to stop the calibration process. In case more than 75 nozzles fail, a 'Printheads
failing' message appears. Then you must replace the printhead, using the 'Replace print-
head' wizard .
Chapter 1 - Self support tips (GB)14
Use the wizards to achieve optimal output quality

What to do when the system indicates
a defective printhead
Use the Replace printhead wizard to change a defective
printhead
When to do
The system indicates the defective printhead. Only replace the printhead indicated by
the system.
Chapter 10 of the user manual includes complete information about how to replace a
defective printhead.
Before you begin
During the 'Replace printhead' wizard, the system does a calibration. The calibration is
only possible on of the following media types.
■Draft paper
■Standard paper
■Premium coated paper
■Bond
■Coated bond
■Matt photo paper
■High gloss photo paper
■Deluxe bond
■Recycled plain paper
■Plain paper coated
How to start the Replace printhead wizard
Attention:
Only open the top cover when the wizard prompts you.
1. Press the on-line / off-line key (key 4 on the folded cover) to set the printer off-line.
2. Press the lower softkey for 'Replace printhead' (key 6 on the folded cover) to enter the
wizard.
Chapter 1 - Self support tips (GB) 15
Use the Replace printhead wizard to change a defective printhead

3. Follow the steps of the wizard.
At the end of the wizard, the printer calibrates.
4. When the calibration is completed, the screen displays the calibration status.
Chapter 1 - Self support tips (GB)16
Use the Replace printhead wizard to change a defective printhead

What to do when you have problems
with the sending of print jobs
Important points for the sending of print jobs
Definition
Before you send print jobs to the Océ TCS500, remember the following.
■The values defined in the Océ Settings Editor are default values for the system. You
can define a number of job settings in the printer drivers or the job submission tools.
The settings defined in the printer drivers or the job submission tools always overrule
the settings defined in the Océ Settings Editor.
Chapter 5 of the user manual and the on-line help in the Océ Settings Editor include
complete information about the Océ Settings Editor
■Make sure that you define the correct print mode for your job.
■Make sure that you define the correct job settings. For example, orientation, rotate,
shift, and automatic roll switching. The section about the correct media types for your
jobs describes the job settings you can use with the different media types and sizes.
■Make sure that you define the correct media type for your job.
Note:
When the requested media type is not available on the printer, the printer will give a
media request. The job is then placed on hold in the print queue. After the correct media
is loaded on the printer and after you 'Resume' the job, the job will be printed. When
the job is placed on hold in the print queue, you can also select another media roll for
your job, with the option 'Settings''Job properties' in the Océ Queue Manager.
A job submission tool like Océ Print Exec® Workgroup, provides you with information
about the media defined on the system. The printer drivers do not give this type of infor-
mation. When you use the printer drivers to send your jobs, use Océ Remote Logic to
view information about the media defined on the printer in the Océ System Control
Panel.
Chapter 7 of the user manual includes more information about how to send print jobs
to the Océ TCS500.
Chapter 7 includes more information about how to define the correct media settings for
your jobs.
Chapter 1 - Self support tips (GB) 17
Important points for the sending of print jobs

Chapter 1 - Self support tips (GB)18
Important points for the sending of print jobs

Chapter 2
Safety information (GB)

Instructions for safe use
Introduction
Océ designed products are tested in accordance with the strictest international safety
standards. It is important that you observe the safety rules included in this appendix to
help assure safe working with the Océ TCS500.
Maintenance
■Do not remove any screws from fixed panels.
■Do not do any maintenance activities other than the maintenance activities for the
parts and the maintenance materials described in this manual.
■Do not place any liquids on the machine.
■Use maintenance materials and other materials for their original purpose only.
■Keep maintenance materials away from children.
■Do not mix cleaning fluids or other substances.
■To avoid the risk of introducing hazards, all modifications to Océ equipment are
strictly reserved to properly qualified and trained service technicians.
Connection
Attention:
Do not move the machine yourself, but contact your Customer Service.
It is recommended to connect only those products which meet the (inter)national product
safety and radio frequency interference standards, and to use an attachment cable as
specified by Océ.
■If for some reason you have to move the machine yourself, please make sure that the
mains power point has the right fuse capacity. See the Océ TCS500 safety data sheet
in this appendix for information about maximum current.
■Do not open more than one drawer at the same time.
■Do not bridge any mechanical or electrical circuit breakers.
■Do not use an extension lead to connect the machine.
■This machine is not designed for connection to an IT power system. An IT power
system is a voltage network in which the neutral wire is not connected to ground.
■When the machine is connected through a wall socket, place the machine near a wall
socket that is easily accessible.
■When the machine is connected through a fixed connection to the electricity grid, the
disconnect device in the fixed connection must be easily accessible.
Chapter 2 - Safety information (GB)20
Instructions for safe use