Oki C910 User manual

User’s Guide
C910
moc.atadiko.ym
59102301

2– C910 Copyright Information
Copyright Information
Copyright © 2010 by Oki Data. All Rights Reserved
C910 User’s Guide
P/N 59102301
Revision 1.1
September, 2010
Disclaimer
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. The
manufacturer assumes no responsibility for the results of errors
beyond its control. The manufacturer also cannot guarantee that
changes in software and equipment made by other manufacturers
and referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured by
other companies does not necessarily constitute endorsement by
the manufacturer .
While all reasonable efforts have been made to make this
document as accurate and helpful as possible, we make no
warranty of any kind, expressed or implied, as to the accuracy or
completeness of the information contained herein.
The most up-to-date drivers and manuals are available from the
web site: http://www.okiprintingsolutions.com
Trademark Information
Oki and Oki Printing Solutions are registered trademarks of Oki
Electric Industry Company Ltd.
Adobe and PostScript are registered trademarks of Adobe Systems.
Apple, Macintosh, Mac, and Mac OS are registered trademarks of
Apple Computers Inc.
Hewlett-Packard, HP, and LaserJet are registered trademarks of
Hewlett-Packard Company.
Microsoft, MS-DOS and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
Other product names and brand names are registered trademarks or
trademarks of their proprietors.

3– C910 Contents
Contents
Copyright Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notes, Cautions and Warnings! . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Available Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Possible Tray/High Capacity Feeder (HCF) Configurations. . . . .8
Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Opening and Closing the Top Cover. . . . . . . . . . . . . . . . . . . . . 10
Identifying Major Components . . . . . . . . . . . . . . . . . . . . . . . . 11
Paper Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Paper Input/Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tray 1 and Optional Trays 2 to 5. . . . . . . . . . . . . . . . . . . . . . . 18
MP (Multi-Purpose) Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Paper Exits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Face-down Stacker (Top Exit) . . . . . . . . . . . . . . . . . . . . . . . 19
Face-up Stacker (Rear Exit) . . . . . . . . . . . . . . . . . . . . . . . . 19
Duplex Unit (if installed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loading Trays 1 to 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the MP Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Stackers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Face-down stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Face-up Stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Display Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Menu (Functions) Information . . . . . . . . . . . . . . . . . . . . . . . 28
Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . 29
Help Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Printer Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Turning Off the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
No hard disk drive installed . . . . . . . . . . . . . . . . . . . . . . . . 32
Hard disk drive installed . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Turning On the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . 34
Checking Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4– C910 Contents
Interfaces and Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connecting the Parallel Interface. . . . . . . . . . . . . . . . . . . . . 36
Connecting the USB Interface . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting the Network Interface . . . . . . . . . . . . . . . . . . . . 37
Using the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Consumables and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 40
Checking Consumable/Maintenance Item Usage . . . . . . . . . . . . 40
Replacement indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Consumable Item Order Information . . . . . . . . . . . . . . . . . . . . 41
Maintenance Item Order Information. . . . . . . . . . . . . . . . . . . . 41
Replacing Consumables & Maintenance Items . . . . . . . . . . . . . 42
Cleaning the LED heads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cleaning the Paper Feed Rollers . . . . . . . . . . . . . . . . . . . . . . . 44
Cleaning the Printer Housing . . . . . . . . . . . . . . . . . . . . . . . . . 47
Emptying the Punch Chip Box (Punch unit optional accessory) . . 48
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accessory Order Information . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Paper Jams – Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Open cover, paper jam, tttttt side cover. . . . . . . . . . . . . . . . 54
Open cover, paper jam, side cover . . . . . . . . . . . . . . . . . . . 56
Open cover, paper jam, top cover . . . . . . . . . . . . . . . . . . . . 58
Paper Jams – Duplex Unit (if installed) . . . . . . . . . . . . . . . . . . 63
Check duplex unit, paper jam . . . . . . . . . . . . . . . . . . . . . . . 63
Paper Jams – Finisher (optional accessory) . . . . . . . . . . . . . . . 68
Check Finisher, paper jam/paper remains. . . . . . . . . . . . . . . 68
Check Inverter, paper jam . . . . . . . . . . . . . . . . . . . . . . . . . 77
Avoiding Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Dealing with Unsatisfactory Printing . . . . . . . . . . . . . . . . . . . . 82
Staple J ams – Finisher (optional accessory) . . . . . . . . . . . . . . 85
Check Finisher, Staple Jam . . . . . . . . . . . . . . . . . . . . . . . . . 85
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Appendix A – Display Panel Messages . . . . . . . . . . . . . . . . . . . . . 92
Appendix B – Menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Print Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Finisher Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Supplies Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Paper Size in Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configuration example – Number lpf Monochrome
Pages Printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

5– C910 Contents
Print Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Print Information example – Printing the Demonstration
Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Print Secure Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Tray Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
System Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Menus example 1 – Tray 1 transparencies . . . . . . . . . . . . . 111
Menus example 2 – MP Tray paper size . . . . . . . . . . . . . . . 112

6– C910 Notes, Cautions and Warnings!
Notes, Cautions and Warnings!
Note
A note provides additional information to supplement the
main text.
Illustrations
Illustrations and components in this manual are representative
only. Your unit may differ slightly from those pictured in this
document.
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.

7– C910 Introduction
Introduction
Features
• Up to 31 pages per minute in full color for fast printing of high
impact color presentations and other documents
• Up to 36 pages per minute in black and white for fast and efficient
printing of all general purpose documents not requiring color
• 1200 x 600 dpi (dots per inch) print resolution for high quality
image production showing the finest detail.
• Single Pass Color Digital LED technology for high speed processing
of your printed pages
• 10Base-T, 100 Base-TX and 1000 Base-T network connection lets
you share this valuable resource among users on your office
network
• USB 2.0 and parallel (IEEE-1284) interfaces
• PCL, PS, IBM PPR, Epson FX emulations
Available Options
•Duplexer
Automatic two-sided (duplex) printing for economical use of
paper and compact printing of larger documents.
• Hard Disk Drive
Enables spooled and verified printing
•2nd/3rdTrays
Capacity 530 sheets each. Can be used for different paper
stocks, letterhead stationery, alternative paper sizes or other
print media .
• High Capacity Feeder (HCF)
Mounted on locking casters, the HCF includes three paper trays,
each holding 530 shets. Capacity 1590 sheets.
• Additional Memory
• Finisher
For stapling printer output.
•PunchUnit

8– C910 Introduction
Adds punching holes (e.g., for 3-ring notebook) to extend the
functionality of the finisher.
Possible Tray/High Capacity Feeder (HCF)
Configurations
•Tray1only
• Tray 1 + 2nd Tray
• Tray 1 + 2nd Tray + 3rd Tray
•Tray1+HCF

9– C910 Introduction
•Tray1+2ndTray+HCF

10 – C910 Printer Overview
Printer Overview
Opening and Closing the Top Cover
To open the top cover, squeeze the top cover handle (1) to release
the catch and raise the cover.
To close the top cover,
push gently until the cover stops midway
and then push harder to close the cover completely. Make sure
that the cover is securely closed.
CAUTION!
To gain access to the inside of the printer, ensure
that the top cover is fully opened.
1

11 – C910 Printer Overview
Identifying Major Components
The major components of your printer are identified in the
graphics below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper gauge
7. Tray 1 (paper tray )
8. Control panel
9. Top cover handle
1
2
3
4
5
6
7
8
9

12 – C910 Printer Overview
10. Face-down stacker
11. Power (on/off) switch
12. Face-up stacker
10
11
12

13 – C910 Printer Overview
13. Interface unit
14. Network interface connector
15. Parallel interface connector
16. USB interface connector
17. Power connector
18. Ventilation openings
13
17
18
14
15
16

14 – C910 Printer Overview
19. Image drum cartridge and toner cartridge (Cyan)
20. Image drum cartridge and toner cartridge (Magenta)
21. Image drum cartridge and toner cartridge (Yellow)
22. Image drum cartridge and toner cartridge (Black)
23. Toner cartridge
24. Image drum cartridge
25. Fuser unit
26. LED heads
19
20
21
22
23
24
25
26

15 – C910 Printer Overview
27. Belt unit
28. Drum basket handle
29. Drum basket
27
28
29

16 – C910 Paper Recommendations
Paper Recommendations
Your printer will handle a variety of print media, including a range
of paper weights and sizes, transparencies and envelopes. This
section provides general advice on choice of media, and explains
how to use each type.
The best performance will be obtained when using standard weight
20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and
laser printers. Suitable types are:
•OKI
®Bright White, 32 lb US Bond
• HammerMill®Laser Print Radiant, White, 24 lb US Bond
•Xerox
®4024, 20 lb US Bond
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset
when exposed to the high fuser temperatures used in the printing
process.
Envelopes should be free from twist, curl or other deformations.
They should also be of the rectangular flap type, with glue that
remains intact when subjected to hot roll pressure fusing used in
this type of printer. Window envelopes are not suitable.
Transparencies should be of the type designed for use in copiers
and laser printers. In particular, avoid office transparencies
designed for use by hand with marker pens. These will melt in the
fuser and cause damage.
Labels should also be of the type recommended for use in copiers
and laser printers, in which the base carrier page is entirely
covered by labels. Other types of label stock may damage the
printer due to the labels peeling off during the printing process.
Suitable types are:
• Avery White Laser Label types 7162, 7664, 7666 (A4), or 5161
(Letter)

17 – C910 Paper Recommendations
Paper Input/Output
Type Size Weight
Input/
Output
Plain paper Letter, Legal 13,
Legal 13.5, Legal 14,
Executive, Tabloid,
Tabloid Extra, A3, A3
Nobi, A3 Wide, A4, A5,
A6, B4, B5
17-57 lb.
64-216
g/m²
Any Tray
Any Stacker
Custom
W: 3.9-12.9 inches,
99-328 mm
L: 5.8-18 inches,
147-457 mm
17-57 lb.
64-216
g/m²
Any Tray
Face-up
Stacker
Custom: MP Tray only
W: 3.1-12.9 inches
79-328 mm
L: 3.5-18 inches,
89-457 mm
15-71 lb.
60-268 g/m²
MP Tray
Face-up
Stacker
Banners
W: 8.5 inches, 216 mm
L: 18-48 inches
457-1219 mm
34 lb
128 g/m²
recom-
mended
MP Tray
Face-up
Stacker
Index card:
3 x 5 inches
76-127 mm
15-71 lb
60-268 g/m²
MP Tray
Face-up
Stacker
Postcard – – Tray 1 or
MP Tray
Face-up
Stacker
Envelopes COM-10, COM-9
C5, C4, DL,
Monarch
MP Tray
Face-up
Stacker
Labels Letter, A5, B5 0.004-0.008
inch
0.102-0.203
mm
MP Tray
Face-up
Stacker

18 – C910 Paper Recommendations
Tray 1 and Optional Trays 2 to 5
Tray 1 is the standard blank paper input tray and can hold up to
530 sheets of 20 lb (75 g/m²) paper. Additional trays can be
added as an option to give a total tray capacity of 2650 sheets of
20 lb (75 g/m²) paper.
If you have identical paper stock loaded in more than one tray (for
example Tray 1 and Tray 2 or the MP Tray), you can have the
printer automatically switch to that other tray when the current
tray runs out of paper. This function can be enabled by driver
settings when printing from a Windows application or by a menu
setting when printing from other applications.
MP (Multi-Purpose) Tray
The multi-purpose tray is used for media sizes additional to those
of the standard trays, heavier media weights and special media.
The multi-purpose tray can handle the same sizes as the standard
trays but in weights up to 73 lb (330 g/m²). For very heavy paper
stock use the face-up paper stacker. This ensures that the paper
path through the printer is almost straight.
The multi-purpose tray can feed paper widths as small as 3in
(76.2 mm) and lengths up to 47.2 in (1200 mm). For banner
printing, recommended sizes are Letter wide, 35.4 in and 47.24 in
long and weight 34 lb (128 g/m²).
Use the multi purpose tray for printing on envelopes and
transparencies. Up to 100 sheets of transparencies or 25
envelopes can be loaded at one time, subject to a maximum
stacking depth of 1 inch (25 mm).
Paper or transparencies should be loaded print side up and top
edge into the printer. Do not use the duplex (two-sided printing)
function for transparencies.
Transparencies
Glossy paper
A4, Letter 0.004 inch
0.102 mm
Tray 1 or
MP Tray
Face-up
Stacker
Type Size Weight
Input/
Output

19 – C910 Paper Recommendations
Paper Exits
Face-down Stacker (Top Exit)
The face-down stacker on the top of the printer can hold up to 500
sheets of 20 lb (75 g/m²) standard paper, and can handle paper
stocks from 17 – 57 lb (64 – 216 g/m²). Pages printed in reading
order (page 1 first) will be sorted in reading order (last page on
top, facing down).
Face-up Stacker (Rear Exit)
The face-up stacker should be opened and the tray extension
pulled out when required for use. (With the face-up stacker either
open or closed, the driver setting of Face Down will successfully
direct prints to the Face-Down stacker.)
The face-up stacker can hold up to 200 sheets of 20 lb (80 g/m²)
standard paper and can handle stocks up to 73 lb (330 g/m²).
Always use this stacker and the multi-purpose feeder for paper
stocks heavier than 57 lb (216 g/m²).
Duplex Unit (if installed)
This option provides automatic two-sided printing on plain paper
fed from Tray 1, optional tras 2– 5, or the MP Tray. Applicable
paper sizes are A6, A5, B5, B5LEF, Executive, A4, A4LEF, Letter,
LetterLEF, Legal 13 in, Legal 13.5 in, Legal 14 in, B4, Tabloid,
Tabloid Extra, A3, A3 Wide, A3 Nobi, Custom size (3.9 – 12.9 in
wide, 5.8 –18 in long), using paper stocks in the range 20 – 32 lb
(75 – 120 g/m²).
Loading Trays 1 to 5
Tray 1 is used in the following example.
1. Pull out the tray.

20 – C910 Paper Recommendations
2. Press the paper rear stopper tab (1) and adjust the tab to the
required paper size.
3. Fan the paper to be loaded then tap the edges of the stack on
a flat surface to make it flush.
1