Oki COLOR 59296702 Service manual

Handy
Reference
59296702

OKI is a registered trademarks/marques déposées/marcas
registradas, and OKICOLOR and OKIcare are trademarks of
Oki Electric Industry Company, Ltd.
Adobe, Acrobat, Acrobat Reader, Illustrator, PageMaker,
Photoshop, PostScript and Type Manager are trademarks of
Adobe Systems Inc., which may be registered in certain
jurisdictions. CorelDRAW is a registered trademark of Corel
Corporation. ENERGY STAR is a registered trademark of the
United States Environmental Protection Agency. HP and PCL
are registered trademarks of Hewlett-Packard. Macintosh is a
trademark of Apple Computer, Inc., registered in the U.S. and
other countries. Macromedia and FreeHand are registered
trademarks of Macromedia, Inc. The PANTONE trademark is
the property of Pantone, Inc. QuarkXPress is a registered
trademark of Quark, Inc. and all applicable affiliated
companies. Windows is either a registered trademark or a
trademark of Microsoft Corporation in the United States and/
or other countries.
Every effort has been made to ensure that the information in
this document is complete, accurate, and up-to-date. Oki Data
assumes no responsibility for the results of errors beyond its
control. Oki Data also cannot guarantee that changes in
software and equipment made by other manufacturers and
referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured
by other companies does not necessarily constitute
endorsement by Oki Data.
Copyright 1999 Oki Data Americas, Inc. All rights reserved.
Second edition December, 1999.
Written and produced by the Oki Data Training &
Publications Department. Please address any comments on
this publication
• by mail to:
Training & Publications Department
Oki Data Americas, Inc.
2000 Bishops Gate Blvd.
Mt. Laurel, NJ 08054-4620
• or by email to: [email protected]
We welcome you to visit our web site:
http://www.okidata.com
Registered Trademark ®, Heidelberger Druckmaschinen AG,
used under license. All rights reserved and unauthorised use
or reproduction is prohibited.
®

Overview
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Handy Reference 3
Contents
Control Panel .............................................................17
Left Side .............................................................................17
Right Side...........................................................................17
Printing the Menu Settings.................................................18
Accessing the Quick Access Menus...................................19
Printer Maintenance..................................................20
Purchasing Supplies ...........................................................20
Ways to Purchase ...............................................................20
Supply Order Numbers ......................................................21
Replacing a Toner Cartridge ..............................................21
Replacing an Image Drum .................................................24
Replacing the Waste Toner Box .........................................28
Replacing the Oil Roller ....................................................28
Replacing the Transfer Belt ...............................................29
Replacing the Fuser............................................................29
Setting the Color Registration
Windows 95 / 98 / NT 4.0................................................30
Windows 3.1x ..................................................................32
Macintosh ........................................................................34
Setting the Color Balance ..................................................36
Obtaining Service ........................................................6
Oki Data Online ...................................................................6
Your Dealer ..........................................................................6
The Oki Data Customer Support Center ..............................7
Oki Data Customer Support Representatives ......................7
Warranty Service: U.S. and Canada.....................................8
Warranty Service: LatinAmerica .........................................8
Oki Data Authorized Dealers
and Service Centers ............................................................9
Shipping Your Printer.........................................................10
Print Media ................................................................ 11
Usable Media: Paper Tray(s).............................................. 11
Usable Media: Front Tray ..................................................12
Loading Paper Trays ..........................................................12
Printing on Special Media..................................................14
Using the Front Tray with Multiple Sheets ........................15

4OKICOLOR 8
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Paper Jams .................................................................38
Print Quality Problems .............................................45
Display Messages .......................................................49
Normal Operation ..............................................................49
Maintenance .......................................................................50
Problems.............................................................................51
Call for Service ..................................................................53
Setting Power Saving Mode ......................................54
Power Saving Selections ....................................................55
Uninstalling The Printer Software ...........................56
Emergency First Aid Procedures for Toner ............58
Notices.........................................................................59
Year 2000 Compliance .......................................................59
Energy Star.........................................................................59

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Handy Reference 5
Companion Documentation and Software on the CD
• User’s Guide
– Print Media
– Service & Support
– Maintenance
– Printer Control
– Specifications
• PANTONE®“Importing Color Palettes Into Desktop Publishing Applications”
– Adobe®Illustrator®
– Adobe PhotoShop®
– Adobe PageMaker®
– Corel Draw®
– Quark XPress®
– Macromedia®FreeHand®
– etc.
• Adobe Type Manager Software
• PostScript®Screen Fonts
• Adobe Acrobat Reader

Overview
6OKICOLOR 8
|
Obtaining Service
Your Dealer
Consult the store where you purchased your printer, or call
for the location of the nearest authorized Oki Data service
dealer:
• In the U.S. and Canada, call 1-800-OKI-DATA
(1-800-654-3282). Have your ZIP code ready.
• In Brazil, call Oki Data do Brasil at 55-11-5011-1518
• In Mexico and Latin America, call Oki Data de Mexico at
[phone]
!Proof of purchase is required for warranty work. Be sure to retain your purchase documents.
!Prices and minimum charges may vary.
If you can’t solve your printer problem after reading this
manual, contact these sources for service or support.
Oki Data On-line
Visit the Oki Data Web Site at
http://www.okidata.com
for the latest information on:
• Software drivers
• Product guides
• Customer support
• Corporate information
• Dealers
• Documentation

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Handy Reference 7
The Oki Data Customer Support
Center
!This information is valid for the United States and Canada only.
For customer support, call 1-800-OKI-DATA
(1-800-654-3282). The Oki Data Information System
Automated Attendant is available 24 hours a day, 7 days a
week.
The system can provide immediate assistance with:
• Basic printer operating procedures
• Sales and service referrals
• Parts and consumable referrals
• Product information
Oki Data Customer Support
Representatives
!This information is valid for the United States and Canada only.
Agents are available 24 hours a day, 7 days a week. Please be
sure that you are calling from a telephone close to your
printer, so you can describe your problem accurately. Our
customer service representatives are trained on all current Oki
products They can answer your questions regarding:
• Installation of your printer
• Determination of printer issues that require
service
• Consumer relations
• Interface information
• Availability and installation of printer drivers.
(Customer Support Representatives are not trained to
provide assistance with the use of commercial software
packages. Please consult your software user’s manual for
times and availability of their support).

8OKICOLOR 8
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Warranty Service: U.S. and Canada
Your printer is warranted for one year from date of purchase
except for the printheads (LED imaging arrays), which are
warranted for a period of five years from date of purchase.
If your printer hardware should fail during the warranty
period, Oki Data will repair (or replace at its option) on-site,
at the original purchaser’s facility, within a 50 mile radius of
an authorized service center and without charge, any
defective component(s) of the OKICOLOR 8.
For details, see the Limited Warranty in the “Warranty,
Regulatory Information and Specifications” booklet.
Warranty Service: Latin America
Your printer is warranted for one year from date of purchase
except for the printheads (LED imaging arrays), which are
warranted for a period of five years from date of purchase,
extending to the original purchaser only.
If your printer hardware should fail during the warranty
period, Oki Data will repair (or at its option replace) any
defective component(s). The original purchaser must return
the Oki Data Product to Oki Data or an authorized Oki Data
service center within the country purchased, paying for all
transportation charges to the repair center.
For details, see the Limited Warranty in the “Warranty,
Regulatory Information and Specifications” booklet.

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Handy Reference 9
Oki Data Authorized Dealers
and Service Centers
United States
Oki Data Americas, Inc.
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054-4620
Phone: [phone] (U.S. and Canada)
[phone] (Latin America)
Fax: [phone] (U.S. and Canada)
[phone] (Latin America)
Canada
Oki Data Americas, Inc.
2735 Matheson Blvd. East, Unit 1
Mississauga, Ontario
Canada L4W 4M8
Phone: [phone]
Fax: [phone]
Brazil
Oki Data do Brasil, Ltda.
Av. Leonardo da Vinci, 1178/1182
Jabaquara
Sao Paulo, Brazil
Phone: [phone]
Fax: [phone]
Mexico
Oki Data de Mexico, S.A. de C.V.
Av. Insurgentes 1700 - 7 Piso
Col. Florida 01030
Phone: [phone]
Fax: [phone]
For the most comprehensive, up-to-date listing of Oki Data
authorized Service Centers:
• Consult our web site at www.okidata.com
• In the U.S. and Canada, call 1-800-OKIDATA
(1-800-654-3282)
• In Latin America, contact the Latin America Service
Coordinator at Oki Data’s Corporate Headquarters at
[phone] (Spanish only).

10 OKICOLOR 8
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Shipping Your Printer
If it is necessary to ship your printer, call us for shipping
instructions and the location of your nearest authorized
service dealer.
• In the U.S. and Canada, call 1-800-OKI-DATA
(1-800-654-3282)
• In Brazil, call Oki Data do Brasil at 55-11-5011-1518
• In Latin America, call Oki Data de Mexico at (525)
661-6860
Caution!
It is important to follow specific repacking procedures to
avoid damage to your OKICOLOR 8 printer.

Overview
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Handy Reference 11
Print Media
Media
• Standard paper (Hammermill Laser Print, Radiant
White, 24 lb preferred)
• Letterhead stationery (must be able to withstand the
fusing process heat of 446ºF [230ºC] for 0.2 second).
Capacity: up to 500 sheets of 20 lb paper
Weight: 20 to 28 lb
Dimensions
• Minimum: 3.4" W x 5.5" L
• Maximum: 8.5" W x 14" L
Usable Media: Paper Tray(s)

12 OKICOLOR 8
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Usable Media: Front Tray
Media
• Standard paper (Hammermill Laser Print, Radiant
White, 24 lb preferred)
• Letterhead stationery
• Transparencies (3M CG 3710 preferred): rear exit only
• Card stock: rear exit only
• Labels: rear exit only
Caution!
Print media must withstand the fusing process heat of 446ºF
(230ºC) for 0.2 second.
Capacity: up to 100 sheets of 20 lb paper, or 50
transparencies
Weight: 20 to 44-lb US Bond (75 to 165 g/m2),
72 to 110-lb US Bristol Index (130 to 199 g/m2)
Dimensions
• Minimum: 3.4" W x 5.5" L
• Maximum: 8.5" W x 14" L
!For more details on print media and on using the front tray, see the “Print Media” and “Specifications”
sections of your online OKICOLOR 8 User’s Guide.
Loading Paper Trays
1Pull the paper tray out of the printer.

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Handy Reference 13
2Adjust the paper guides for the size of the paper you will
be using.
3Fan a ream of paper.
4Place the paper in the tray and slide the tray back into the
printer.
Paper exits on top of printer.
The top exit is the one normally used. Sheets stack face
down. Maximum capacity is 250 sheets of 20-lb paper.

14 OKICOLOR 8
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Printing on Special Media
Important!
If you are printing transparencies, labels or card stock, you
must use the front tray and Special Media Stacker (rear
exit) to provide a straight-through path.
To set up the front tray:
1Pull the front tray down.
2Flip out the paper support, then swing out the paper
extender.
3Adjust the paper guides for the print media you are using
and load the media.
• Load letterhead stationery face up, top edge feeding
into the printer
• Load transparencies with the strip face down, on the
edge feeding into the printer.

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Handy Reference 15
To setup the Special Media Stacker:
1From the rear of the printer, pull the stacker down and
open the extender.
Media will feed to the rear, stacked face up.
Maximum capacity is 100 sheets of 20 lb paper.
Using the Front Tray
with Multiple Sheets
If you are going to use the front tray to feed a stack of print
media, you need to go into the menu and set the printer paper
input default to the front tray:
1Press ON LINE.
Printer goes offline.
2Press and release TRAY TYPE.
3Press ENTER.
4Press © until FRONT TRAY appears on the display.
5Press ENTER to select FRONT TRAY.
An asterisk appears to indicate the new default setting.
6Press ON LINE to engage the setting and exit the menu.
!When printing using the front tray, be sure to set your software for front tray:
(1) Enter the printer setup menu on you computer.
(2) Select front tray or auto front feeder.
(3) Select the media type, size and orientation.

16 OKICOLOR 8
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Paper Tray Gauge
The red paper tray gauge (1) on the front of the
printer indicates how much paper is left in the
tray. This way you don’t need to open the drawer
to check how much paper is left.

Overview
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Handy Reference 17
Press: Enters and scrolls through Level 1 menu.
Hold: Enters Level 2 menu.
Press: In Menu Mode returns to previous item.
Hold: Clears error condition and returns printer online.
Press: In Menu Mode advances to next item.
Hold: Deletes data in buffer and executes internal reset.
Press: In Menu Mode sets displayed menu item as the
user default.
Hold: Enters the Power Save Quick Menu
Left Side
Right Side
The control panel buttons are dual function: press and release
to engage the top function; press and hold for 2 to 3 seconds
to engage the bottom function.
Control Panel
Paper Size Indicators
Low Toner Indicators LCD Display

18 OKICOLOR 8
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Press: Changes printer status from on line to off line.
Press: Enters the Paper Size Quick Menu.
Hold: Prints a listing of the current and default menu
settings.
Press: Enters the Tray Select Quick Menu.
Hold: Prints a sample of installed printer fonts.
Press: Ejects the current page.
Hold: Prints a Demo Page
Most printer features are selected directly in your software
application or in the status monitor software included with
your printer. You can also select features in the printer menus
using the control panel. However, software settings will
override control panel settings.
!See the on-line OKICOLOR 8 User’s Guide for details on the printer menus.
Printing the Menu Settings
To print a list of the menu items and their current settings:
1Press ON LINE.
The printer goes off line.
2Press and hold Print Menu until the display reads PRINT
MENU.
3Press ENTER.
The menu settings page prints.
The printout shows the factory default settings, the current
settings, and the amount of memory installed in your printer.

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Handy Reference 19
Accessing the Quick Access Menus
The Paper Size, Tray Select, and Power Save menu features
can be accessed directly without having to step through each
menu category.
To use the Quick Access Menus:
1Press ON LINE.
The printer goes off line.
2To access the Paper Size menu,
press and release PAPER SIZE.
To access the Tray Select menu,
press and release TRAYTYPE.
To access the Power Save menu,
press Power Save for two seconds.
3Press © repeatedly until you see the selection you want.
4Press ENTER to set the selection as the default.
An asterisk (*) appears to indicate the new default setting.
5Press ON LINE to exit the menu and place the printer
back on line.
!For information on Power Save, see “Setting Power Saving Mode.”

Overview
20 OKICOLOR 8
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Printer Maintenance
•In the U.S. and Canada, call 1-800-OKI-DATA
(1-800-654-3282), and order your supplies directly from
Oki Data using a major credit card.
•In Latin America:
- consult our web site http://www.okidata.com
- call Oki Data de Mexico, S.A. de C. V., at
[phone]
- call Oki Data do Brasil, Ltda., at 55-11-5011-1518
for the nearest Authorized Sales and Service location.
Purchasing Supplies
Before you order, know your printer model number (see the
front of the printer) and have the correct part number and
description of the item.
Ways to Purchase
• Consult the dealer where you purchased your printer.
• Consult an Oki Data Authorized Sales or Service Dealer.
• Check office supply catalogs or your local stationery store.
Most carry OKI brand supplies.
•In the U.S. and Canada, call 1-800-OKI-DATAfor the
nearest Authorized Sales and Service location. Have your
ZIP code ready.
•In the US only: shop online at http://www.okidata.com