Panasonic KX-NT543 User manual

Panasonic KXNT543 & KXNT553
Quick Reference Guide

Table of Contents
About Sunco Communications ..........................................1
HOW TO PLACE A SERVICE TICKET ...................... ..1
Guide for Buttons................................................................2
Calling and Programming...................................................3
How to Record your Company Greetings and Check
Voicemails……………………….………………………………..6

1
Sunco is your Trusted Telecom Systems Integrator
Making business communication easier for you
From modest beginnings as a home-based,
family-run business, Sunco has grown over
the past 20 years into the trusted
telecommunications partner for over 1,600
businesses across Canada. We are a proud,
Canadian company with the love of
business communication at the very core of
what we do.
Our team lives, breathes and works with these
technologies on a daily basis, and understands
how complex they can be. That’s why we’re
committed to making business communication
easier for your organization. How do we do
this? By being an Integrator. We fit all the
pieces of your voice/data systems together into
a unified whole - giving you superior design,
support and management all through one point
of contact. This strategy ensures you get the
technology and services your business needs,
delivered in a way that is coordinated,
convenient and just easier.
No more confusing network service contracts,
overseas call centres, long wait times and
impersonal service. We promise honest advice
and personal support delivered in a way that
reflects our core values:
•We Embrace Change
•We Do What It Takes
•We are Accountable to the Outcome
•We Do the Right Thing
•We Bring Out the Best in Each Other
The Sunco team is ready to help. Leverage
our Integrator strategy to help make business
communication easier for your
organization. Optimize your time to focus on
what matters most - growing your business.
Need to reach us? We're
ready to help!
Service: To enter a service call, please
email [e-mail] and a ticket will be
auto-generated in our system.
Client Portal: To receive log-in credentials for
our self-service payment and service portal,
please call Tammy Klemmer at [phone]
or 1 [phone].
After-Hours Emergency Service: To reach
our after-hours on-call technician, please call
[phone] or 1 [phone] and leave
a message.
Accounting: For questions regarding
invoicing, please contact Tammy Klemmer at
[phone] or tammy[email protected]

Panasonic KXDT543 Guide
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1. LCD (Liquid Crystal Display)
2. Navigator Key: Used to adjust the volume and the
display contrast or select desired items.
3. Enter: Used to assign the selected item.
4. Soft buttons (S1-S4): S1-S4 (located from left to right)
are used to select the item displayed on the bottom line of
the display.
5. Message/Ringer Lamp: When you receive an intercom
call, the lamp flashes green and on an outside call, the
lamp flashes red. When someone has left you a message,
the lamp stays on red.
6. Flexible Central Office Buttons: Where line one to
eight and other softkeys are held (See buttons labelled
Outgoing).
7. Message: Used to leave a message waiting indication
or call back the party who left the message waiting
indication.
8. Pause: Used to insert a pause when storing a
telephone number.
9. Flash/Recall: Used to disconnect the current call
and make another call without hanging up.
10. Redial: Used to redial the last dialed number.
11. Auto Ans/Mute: Used to receive an incoming call
in hands-free mode or mute the microphone/handset
during a conversation.
12. Conf: Used to establish a multiple party
conversation.
13. Transfer: Used to transfer a call to another party.
14. Hold: Used to place a call on hold.
15. FWD/DND: Used to switch Call Forwarding or Do
Not Disturb on your extension.
16. SP-Phone: Used for performing hands-free
operations.
17. Intercom: Used to make or receive intercom
calls.
18. Cancel: Used to cancel the selected item.
19. Microphone: Used for hands free conversations.
20. Auto Dial/Store: Used for System/Personal
Speed Dialing or storing programming changes.

Panasonic KXDT543 Guide
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Calling & Programming
HOW TO SETUP YOUR PERSONAL VOICEMAIL
1. Pick up the handset and select 777 or select
the Voicemail button.
2. Follow the prompts to set up your voicemail
box name, passcode and greeting for when
you are away.
Place an outside call:
1. Lift handset or press SP-PHONE for hands
free.
2. Select a line by pressing a preprogrammed
CO/DSS Key* plus the external number or
dial 9 plus the external number
Place an internal call:
1. Lift handset or press SP-PHONE for hands
free.
2. Dial the desired extension number or press
the preprogrammed DSS key*
EXTENSION DIALING –INTERNAL
Dialing extensions by the user name:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator button to place the → beside
“Extension Directory”
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you
would like to call ->Lift the handset or press
SP-PHONE key for hands free
HOW TO PROGRAM A BUTTON
1. Select Prog.
2. Select the button you would like to program.
3. Select the down arrow once so it says Ext.
4. Enter the extension number.
5. Select Enter to save.
HOW TO CHANGE YOUR RINGTONE
1. Select Program
2. Select line 1.
3. Select line 1 again.
4. Press the up and down arrow on the navigator.
5. Once you have selected your ringtone, press
enter to save.
TRANSFERRING CALLS
To transfer a caller:
In an active phone call, press:
•the preprogrammed DSS Key* or –
•TRANSFER and Dial the desired extension
number or –
•If dialing to an outside number, press the
TRANSFER key and Select a line or dial 9 plus
the external number
To Perform an Attended Transfer:
•To announce the transfer - wait for an answer,
consult, and hang up
To Perform an Unattended Transfer:
•To complete the transfer - hang up
Cancel the Transfer
•To cancel the transfer - press the TRANSFER key
TRANSFERRING CALLS DIRECTLY TO VOICEMAIL
To transfer a caller directly to a mailbox:
•Press the DSS Key preprogrammed as
VOICEMAIL TRANSFER
•Press the preprogrammed DSS Key* or dial the
desired extension number
•To complete the transfer - hang up
REDIAL
To Dial the last number dialed from your telephone:
•Lift handset, press redial.
PLACING A CALL ON HOLD:
•Press the HOLD key
To place a call on exclusive hold (preventing it from
being accessed by another extension):
•Press the HOLD key twice

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To retrieve a call from hold:
•Lift the handset or press SP-PHONE for hands free
•Press the desired flashing line key (The line flashes
GREEN on the phone that placed the call on hold,
RED on all other phones)
TO PUT A CALL ON HOLD TO ANSWER ANOTHER
LINE:
•Press the HOLD key to put the current caller on hold
and press the RED flashing CO key*
•For other incoming callers, press the HOLD key for the
current caller, followed by the RED flashing CO Key*
•To return to the other callers, press the HOLD key for
the current caller followed by the GREEN flashing CO
KEY* or the GREEN flashing INTERCOM key for an
internal caller
To retrieve a call holding at another extension:
1. Lift the handset or press SP-PHONE for hands free
2. Press * 5 1 plus the DSS key* or the extension
number
OFF-HOOK MONITOR
Allowing other people next to you to listen to the call:
•While speaking to a caller, press the SP-PHONE key
•The up and down arrows of the navigator key now
control the speakerphone volume and not the handset
incoming audio volume. The speakerphone’s mic is
muted.
CONFERENCE CALL
To initiate a conference call from a digital phone:
1. Place or receive the first call
2. Press the CONF key
3. Dial internal extension number, or –
oTo call an external party, select another line or dial 9
plus the external number
4. When the person answers, press the CONF key to
connect all parties
CALL PICKUP
To pick up a call ringing at another extension:
1. Lift handset or press SP-PHONE for hands free
2. Dial * 4 1 plus the extension number of the ringing
phone or dial * 4 0 plus the two-digit group number
for which the ringing phone belongs
HOW TO LEAVE A VOICEMAIL ON AN
INTERNAL EXTENSION (without ringing their
phone)
1. On your phone select the Voicemail button
OR dial 777.
2. Enter #6.
3. Enter the extension of the person you would
like to leave the voicemail for.
(**Note**Please enter the extension rather
than selecting the DSS key)
4. Follow the prompts to leave voicemail.
TO CALL USING THE INCOMING CALL LOG:
Press the MENU key
1. Use the up and down arrows of the navigator
key to place the → beside “Incoming Call
Log”
2. Press the ENTER key
3. Use the up and down arrows of the navigator
key to place the → beside the caller you
would like to dial
4. Lift handset or press SP-PHONE key for
hands free
TO STORE THE CALLER IN YOUR STATION
DIRECTORY:
1. Press the MENU key
2. Use the up and down arrows of the navigator
key to place the → beside “Incoming Call
Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator
key to place the → beside the caller you wish
to store
5. Press the STORE key
6. Use the keypad to select each letter required
for the name. You can also use the left and
right arrows of the navigator key to move the
cursor. Press the CLEAR key to correct a
single misdialed entry (Max. of 20 characters)
7. Press the ENTER key to save
8. Press the EXIT key to exit
Calling & Programming
Calling & Programming
CALL LOG - OUTGOING
To call using the Outgoing Call Log:
1. Press the MENU key
2. Use the up and down arrows of the navigator key to
place the → beside “Outgoing Call Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator key to
place the → beside the person you would like to dial
5. Lift handset or press SP-PHONE key for hands free
TO STORE THE NUMBER IN YOUR STATION
DIRECTORY:
1. Press the MENU key
2. Use the up and down arrows of the navigator key to
place the → beside “Outgoing Call Log”
3. Press the ENTER key
4. Use the up and down arrows of the navigator key to
place the → beside the person you wish to store
5. Press the STORE key
6. Use the keypad to select each letter required for the
name. You can also use the left and right arrows of the
navigator key to move the cursor. Press the CLEAR
key to correct a single misdialed entry (Max. of 20
characters)
7. Press the ENTER key to save
8. Press the EXIT key to exit
SPEED DIAL- STATION NUMBERS & NAMES
To store a station speed dial number (10 numbers may
be stored):
1. Do not lift the handset
2. Press the PROGRAM key
3. Dial 10 and press ENTER
4. Dial the two-digit speed dial bin number (00 to 09)
5. Dial 9 plus the external number to be stored (Max. of
32 digits)
6. Press the ENTER key to save
7. Use the keypad to select each letter required for the
name. You can also use the left and right arrows of the
navigator key to move the cursor. Press the CLEAR
key to correct a single misdialed entry (Max. of 20
characters)
8. Press the ENTER key to save
9. Press the EXIT key to exit
Using station speed dials:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator key to place the → beside
“Personal Directory”.
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you
would like to call
6. Lift handset or press SP-PHONE key for
hands free
Dialing station speed dials by bin number:
•Lift handset or press the SP-PHONE key for
hands free
Press the AUTO DIAL/STORE key, followed by *
then the two-digit speed dial bin number (00-09)
SPEED DIALS - SYSTEM
Dialing system speed dials by name:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator key to place the → beside
“System Directory”.
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you
would like to call
6. Lift the handset or press SP-PHONE key for
hands free
Dialing system speed dials by bin number:
•Lift handset or press the SP-PHONE key for
hands free
Press the AUTO DIAL/STORE key, followed by
the speed dial bin number (000-999)

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C
Calling & Programming
CALL FORWARDING
To forward your calls to an extension or Voicemail:
1. Press the INTERCOM key
2. Dial * 7 1 0 and Select a Call Forwarding Mode:
•To forward all calls immediately- press 2
•To forward calls only when you are busy on an
existing call- press 3
•To forward calls only when you do not answer them-
press 4
•To forward calls when you are busy or are not able
to answer- press 5
3. External or Internally Forwarding
•If being forwarded internally, enter the extension
number followed by ‘#’ to which your calls will be
forwarded. In many cases this is the extension number
of the Voicemail System.
•If being forwarded externally, press 9 plus the outside
telephone number as you would dial it from your
phone.
***Please note***
•Pressing 0 at the third step will cancel the call forward
settings above
•If you are temporarily located at another extension and
wish to have all your calls follow you to that extension,
from the remote extension press 7 then your
extension number
•Pressing 8 at the third step will cancel the above follow
me call forwarding
TO ENABLE OR DISABLE CALL FORWARDING:
1. Simply press the FWD/DND key will cause the light to
flash, this indicates Call Forwarding is enabled
2. Pressing the FWD/DND key again will cause the light
to go out, indicating Call Forwarding is disabled

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How to Record your Company Greeting
Day Mode
The day message is used when an incoming call goes unanswered after four rings..
How to Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777.
2. Interrupt the message and dial #6 *998.
3. PIN = 1234#.
4. Select 4.
5. Select 3.
6. Select Custom Service Menu 1 to modify the Day Greeting.
Thank you for calling Link Suspensions of Canada. Our hours of operation are from 8 am to 5 pm Monday thru
Friday Mountain Standard time. To leave a message in our general mailbox, press 0. If you wish to use our
company directory please press #. Or stay on the line to hear our list of options:
For Administration press 1
for Sales press 2
for Engineering press 3.
Night Mode
The greeting that plays when the business is closed.
How to Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777.
2. Interrupt the message and dial #6 *998.
3. PIN = 1234#.
4. Select 4.
5. Select 3.
6. Select Custom Service Menu 2 to modify the Night Greeting.
Thank you for calling Link Suspensions of Canada. Our hours of operation are from 8 am to 5 pm Monday thru
Friday Mountain Standard time. To leave a message in our general mailbox, press 0. If you wish to use our
company directory please press #. Or stay on the line to hear our list of options:
For Administration press 1
for Sales press 2
for Engineering press 3.
Lunch Mode (Holiday Greeting)
The greeting that can be enabled during long weekends and/or holidays.
How to Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777.
2. Interrupt the message and dial #6 *998.
3. PIN = 1234#.
4. Select 4.
5. Select 3.
6. Select Custom Service Menu 3 to modify the Lunch/Holiday Greeting.

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How to Record your Company Greeting
Staff Meeting Greeting
The greeting that can be enabled during staff meetings.
How to Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777.
2. Interrupt the message and dial #6 *998.
3. PIN = 1234#.
4. Select 4.
5. Select 3.
6. Select Custom Service Menu 4 to modify the Staff Meeting Greeting.
Admin Submenu
The greeting that plays when the call selects 1 in the Auto Attendant.
How to Record a New Message:
1. Pick up the handset and select the Voicemail button or dial 777.
2. Interrupt the message and dial #6 *998.
3. PIN = 1234#.
4. Select 4.
5. Select 3.
6. Select Custom Service Menu 5 to modify the Admin Submenu Greeting.
How to Set & Access the Company General Mailbox
The company general mailbox is accessible on extension 300 & 301’s phones.
Instructions:
1. Dial 777.
2. Dial #6*350.
3. Follow the prompts for setup (passcode, mailbox name, greeting).
How to Check Company Voicemails
When there is a new voicemail in the company general mailbox, the Message Waiting button will be lit. Follow the
below instructions to check your voicemails.
Instructions:
1. Pick up the handset and select the Gen MBX button.
2. Enter your passcode.
3. Follow the prompts to check new voicemails.

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